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Purboyo, Purboyo
Universitas Islam Kalimantan Muhammad Arsyad Al Banjari Banjarmasin
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PERAN KERJASAMA TIM DALAM MENGOPTIMALKAN KUALITAS PELAYANAN CAFÉ AIAKAWA COFFEE KAWAN 4 BANJARMASIN Muhammad Rahmatullah Pratama; Syahrani; Purboyo
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 7 (2026): Jurnal Riset Multidisiplin Edukasi (Juli 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i7.2484

Abstract

Penelitian ini bertujuan untuk menganalisis bentuk kerja sama tim, kualitas layanan, serta peran kerja sama tim dalam mendukung kualitas layanan di Café Aiakawa Coffee Kawan 4, Banjarmasin. Metode deskriptif kualitatif digunakan dalam penelitian ini. Informasi penelitian terdiri dari sepuluh individu, yang mencakup lima staf dapur dan lima barista. Setelah data dikumpulkan melalui dokumentasi, wawancara, dan observasi, model Miles, Huberman, dan Saldaña digunakan untuk menganalisisnya. Hasil penelitian menunjukkan bahwa kerja sama tim telah diterapkan secara efektif melalui komunikasi, koordinasi, pembagian tugas, tanggung jawab bersama, dan budaya saling membantu. Kualitas layanan juga telah memenuhi SERVQUAL memiliki lima dimensi: bukti fisik, keandalan, daya tanggap, jaminan, dan empati. meskipun masih terdapat tantangan pada jam-jam sibuk operasional. Penelitian ini menyimpulkan bahwa kerja sama tim memegang peranan penting dalam mendukung kualitas layanan melalui komunikasi, koordinasi, dan kolaborasi yang efektif, sehingga memungkinkan pemberian layanan yang memenuhi harapan pelanggan.
Pemberdayaan Pengrajin Olahan Purun melalui Penguatan Kapasitas Pemasaran Digital dan Jejaring Permodalan di Kalimantan Selatan Teguh Wicaksono; Rizka Zulfikar; Ana Sofia Herawati; Purboyo Purboyo; Herlina Lusiana; Riris Ambarwati
Indonesia Bergerak : Jurnal Hasil Kegiatan Pengabdian Masyarakat Vol. 4 No. 3 (2026): Juli: Indonesia Bergerak : Jurnal Hasil Kegiatan Pengabdian Masyarakat
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/inber.v4i3.1510

Abstract

Purun crafts are one of the leading creative economy products based on local resources in South Kalimantan, with great potential to improve community welfare. However, their development still faces various challenges, especially limited market access, low use of digital technology, limited access to funding sources, and suboptimal partnership networks that support business sustainability. This community service activity aims to increase the capacity of purun artisans through strengthening digital marketing, financial literacy, and the development of marketing networks as well as funding access. The method used is Participatory Action Research (PAR) with stages of problem identification, program planning, training and mentoring implementation, monitoring, and participatory evaluation. The service results show an increase in the artisans' ability to use digital media for promotion and marketing, better understanding of business financial management, and the establishment of partnership networks with the government, financial institutions, and other business actors. In addition, this activity encourages the formation of joint marketing groups, the emergence of local leaders, and higher awareness among artisans about the importance of product innovation and sustainable business development. The participatory approach applied has proven effective in strengthening the group's institutional capacity, boosting business competitiveness, and fostering social transformation towards the economic independence of purun artisans.
Co-Authors A, Ariyadi Abdul Razak Abdurrahim Addieni Nurkhairita Aida Vitria Amalia Wahyuni Ana Sofia Herawati Andi Zulfikar Darussalam Apriya Santi Azahraty Bambang Bambang Bambang Setiawan Basuki Dede Arif Desy Fitriani Dian Sari Tri Azhari Eddi , Eddi Emila Agustina Erni Alfisah Erviani, Dini Fadjrin Wira Perdana Fanlia Adiprimadana Sanjaya Farida Yulianti Farida Yulianti Farida Yulianti Firdaus Firdaus Firdaus Firdaus Firdaus GA, Gt Meinar Gusti Meinar Girda Ariani Gynola, Adytya Restya H, Ana Sofia Harnida, Muthia Hatina, Damaida Herlina Lusiana Husnurrofiq I, Chairul Insani Ida Ayu Putu Sri Widnyani Ilham , Chairul I. Insan, Chairul I INSANI, CHAIRUL Intan Nurjannah Jumiati Kelana, Sri Khairani, Muhammad Kumara Efrianti Kusnendy, Kusnendy Lamsah Lamsah, Lamsah Latifah Latifah M. Sukarno Meilani Rizki Saputri Mildawati Mildawati Muhammad Rahmatullah Pratama Muhammad Sun’an Mursanto Muthia Harnida Muthia Harnida Netty Nurhayati Niti Lestari Noorlaily Maulida Nuril Huda Nurjannah, Intan Nurul Hasanah Nurwijayanti Prihatini Ade Mayvita Putera , Roja Rahmi Widyanti Raisa Nurrahima Pratiwi Rina Rina Riris Ambarwati Risnawati Risnawati Sidarta, Driaskoro Budi Siswahyudianto Siti Debi Nabila Siti Kurniawati Siti Mardah Siti Zainab Siti Zainab, Siti Sri Wahyuni Surnata, Surnata Susila Dewi Syahrani Syahrani S Syahrani Syahrani Syahrani Syahrani Syahrani Syahrani SYAHRANI SYAHRANI Teguh Wicaksono Tuip, Anwar Yona Yolanda Zakky Zamrudi Zulfikar, Rizka