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Susanto, Is
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IMPLEMENTATION OF PUBLIC SERVICES FOR MAKING E-KTP AND FAMILY CARDS IN LAMPUNG PROVINCE FROM AN ISLAMIC PERSPECTIVE Susanto, Is; Hanif, Hanif; Fuadi, Fatih
Administratie: Jurnal Administrasi Publik Vol. 6 No. 2 (2024): Administratie: Jurnal Administrasi Publik
Publisher : Universitas Djuanda

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Abstract

This article aims to look at the implementation of public services for making E-KTP and Family Cards in Lampung Province and then look at it from an Islamic perspective. This article uses a qualitative research method with a phenomenological approach as a framework and method of analysis. The data collection stage uses interview, observation, and documentation methods. While the data analysis method uses descriptive analysis method with conclusions drawn through in-depth interview data and theories with an inductive framework. The results of this study indicate that the implementation of Public Services for Making E-KTP and Family Cards in Lampung Province can be seen from five dimensions, namely tangible, reliability, responsiveness, assurance, and empathy. Among the existing dimensions, there are several dimensions that have not been implemented optimally and some others have been implemented well. The service seen from the Islamic aspect has been in accordance with Islamic law by applying the principles of musawah, ukhuwah, muhabbah, and ta'awun in the service.
Co-Authors Abdul Malik Ghozali Agus Hermanto Ahmad Isnaeni Alamsyah Alamsyah - Alamsyah, A. Ali Abdul Wakhid andriani, riski Anggraeni, Ade Irma Any Eliza Ariyanti, Eliya Asfiah, Farida Azzahra, Adisti Mutiara Badriyah, Hasna Bahrudin, Moh. Dewi Kurniawati Dinda Fali Rifan Erike Anggraeni Ersi Sisdianto Evi Ekawati Faisal Faisal fatimah Fatimah Fatoni, Fatoni Fauzan . Femei Purnamasari, Femei Fitri, Al Fitri, Aliyatun Fuadi, Fatih Gandhi Liyorba Indra Ghoni, Mei Arrafi Gustika Nurmalia Hanif Hanif Haqiqi, Abdurrahman Raden Aji Harjoni Harjoni Heni Noviarita Henisah, Ratih Heri, Mad Hervin Yoki Pradikta Ika Wahyuningsih Ishomuddin, A. Jadmiko, Purbo Julaihah, Siti Junita Aurelia, Nindia Khairuddin, K. Liky Faizal M. Ngisomudin M. Yasin Al Arif M. Yusuf Bahtiar, M. Yusuf Madnasir Madnasir Maksum, Endang Ali Mardhiyah Hayati Marwin Marwin Masrukhin Muhsin Maulana, Bintang Mochammad Imron Awalludin Moh. Bahrudin Moh. Mukri Moh. Mukri Muhamad Rizki Muhammad Iqbal Muhammad Iqbal Fasa Muhammad Kurniawan Muhammad Zakiy Mukminatul, Diah Ningsih, Nur Wahyu Northa Idaman Pratama, Heri Okta Putra, Rizky Hamdala Qohar, Abd. Qotadah, Hudzaifah Achmad Rafi, M Al Rafi’Syaiim, Salsabila Ramadhan, Rudiansyah Dwi Ridwansyah Ridwansyah Rochmad - Rochmad Rochmad S. Suharto Sadari, S. Salsabila, Hana Zalfa Saputra, Edriagus Sari, Sherly Etika Saskia, Elsa Septa Aryanika SITI MAHMUDAH Sri Winarsih Tanasya, Levina Faza Taufiqur Rahman, Taufiqur Thonsa, Elsi Alga Todi, Dhiya' Salsabila Umi Habibah Yulistia Devi Zamil, Pradita Dien Ayu Putri Zuhraini Zuliandika, Muhammad Rizki Zuliansyah, A