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Hasniati, Hasniati
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Journal : Journal of Law Science

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Optimizing the quality of inclusive education services in Kendari City through the SERVQUAL approach Agussalim, Anggit Aulia; Hasniati, Hasniati
Journal of Law Science Vol. 6 No. 4 (2024): October: Law Science
Publisher : Institute Of computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jls.v6i4.5629

Abstract

Inclusive education is part of a global movement to ensure equal access for all children, including those with special needs. This study aims to explore and analyze the quality of inclusive education services in Kendari City using the SERVQUAL approach and to provide strategic recommendations for improving services for students with special needs. The SERVQUAL approach assesses five dimensions of service: reliability, responsiveness, assurance, empathy, and tangibles. Despite strong government commitment, challenges remain, such as a lack of Special Education Teachers (GPK) and inadequate facilities. By evaluating existing services through SERVQUAL, this study identifies areas that need improvement. The research findings emphasize the importance of teacher training, collaboration with related professionals, and increased community involvement to ensure the sustainability of inclusive education services.
Co-Authors A. Muin, Muhammad Irham Abbas, Risma Abdullah, Muh Tang Abdullah, Muh.Tang Abdullah, Nurjannah Abdullah, Tang Abubakar, Achmad Adam Adam Adam, Aenal Fuad Agussalim, Anggit Aulia Ahmad Ismail Ahmad, Badu Ahyar Muawwal Alwiah Musdar, Izmy Amalia , Ayu Andi Patta Yusuf Anniza, Nurul Asnuddin, Asnuddin Astina Astina, Astina Ayu Amalia Ayuni, Nurul Qurrata Bahrul Ulum Ilham, Bahrul Ulum Biana Adha Inapty, Biana Adha Daud, Jumerti Debi Novita Siregar Endang Sari, Endang Eni Indriani Fajar Putera, Arifin Fernanda, Raisya Putri Fitriani Fitriani Gita Susanti, Gita Haerul, Haerul Haning, Mohamad Thahir Haning, Mohammad Tahir Harbaeni, Harbaeni Hasriati Hasriati, Hasriati Hayati Hayati Ibrahim , Akmal Ibrahim, Akmal Ibrahim, Muh Akmal Ibrahim, Muh. Akmal Ibrahim, Muhammad Akmal Irmawati Irmawati Iskandar Iskandar Iskandar, Didik Istiqomah, Nurmala Juhadira, Juhadira Kada, Maria Kurnyata Rante Karman Lanani Kasogi, Muh Adnan Kasogi, Muhammad Adnan Khalisah Latuconsina, Nur Kherunnisa, Kherunnisa Koichi, Ohashi Leni Saleh, Leni Lilianti, Lilianti Majid, Ahmad Farham Mappisabbi, Muhammad Fadli Masriadi, Masriadi Mayasari, Hartini Monalisa Monalisa Mubasyisyir, Mubasyisyir Muh. Yunus Muhammad Rusdi Nara, Nurdin Nasir Nasir Nursalam Nursalam oktamarina, lidia Pagarra, Firman Pamita Sari, Rinanthy Pamuti Pamuti Pauzi, Rizal Puji Lestari, Nana Pulubuhu, Dwia Aries T Putera, Arifin Fajar ramadani, Novita Rasyid, Muh Nur Renny Renny Rianti, Desi Ririk, Ririk Saldy Yusuf Sarty Siti Nurbaya Sitinjak, Hasnah Sri Wahyuni sukri Sukri, sukri Sumiratin, Endang Suratmi, Lily Syahriani Syahriani, Syahriani Syahribulan Syahribulan, Syahribulan Syahruddin Syahruddin Syarbiah, Sarty T. Tikson, Deddy Tamma, Sukri Tikson, Deddy T. Usman Usman W, Muhammad Fahreza Waicang, Rode Winarto, Wilson Yacoline Pailungan, Ferly Yusuf, Hijrah Hasim