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Journal : Forum Manajemen

PENGARUH PERTIMBANGAN, PENGETAHUAN, SIKAP NASABAH TERHADAP KEPUTUSAN NASABAH MEMILIH PRODUK BANK SYARIAH DI KOTA DENPASAR Miko Andi Wardana
Forum Manajemen STIMI Handayani Denpasar Vol 14 No 1 (2016): Jurnal STIMI Vol. 14 No. 1 - 2016
Publisher : Forum Manajemen STIMI Handayani Denpasar

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Abstract

The impact of customer knowledge and customer consideration to thecustomer’s decision to choose products Islamic banks through customer attitudesas an intervening variable. From the preliminary data of empirical research showsthere is a phenomenon with respect to customers of Islamic banks in Bali. Thepurpose of this study was to determine directly or indirectly influence the customerknowledge and consideration of consumers towards the customer’s decision to chooseproducts of Islamic banks in Denpasar through customer attitudes, this research isa quantitative research survey approach, with a sample of 100 respondents. The testinstrument by using validity and reliability test while the data used are primary andsecondary data. Analysis technique used is path analysis.From the analysis by using path analysis, calculation results obtained showedthat customer knowledge variables significantly influence customer attitudes withcoefficient Standarrdized 0.452 with probability t sig 0,000 or sig <0.05, customerconsideration variables significantly influence customer attitudes to the valueStandarrdized coefficient of 0.393 with a probability t sig 0,000 or sig <0.05,customer knowledge but tidah significant positive impact on the customer’s decisionStandarrdized coefficient of 0.067 with a probability t sig 0.496 or sig> 0.05, apositive influence customer consideration and significant impact on the customer’sdecision Standarrdized coefficient of 0.316 with a with probability t sig 0,001 orsig<0.05, customer attitude positive and significant impact on the customer’s decisionStandarrdized coefficient of 0.354 with a with probability t sig 0,002 or sig < 0.05.
FAKTOR YANG MEMPENGARUHI LOYALITAS NASABAH BANK SYARIAH MANDIRI KC BANYUWANGI Miko Andi Wardana
Forum Manajemen STIMI Handayani Denpasar Vol 19 No 1 (2021): Jurnal STIMI Vol. 19 No. 1 - 2021
Publisher : Forum Manajemen STIMI Handayani Denpasar

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Abstract

Departing from the main issue that is being discussed in many societies related to Islamic banking, which is a byword in today's society. Therefore, the initiative of the researcher to raise this problem is the subject of the title of this study. And this study aims to determine the effect of Islamic banking services and products on customer loyalty in taking funding and financing at PT Bank Syariah Mandiri Banyuwangi Branch. The research method uses multiple linear regression which is sourced from primary data of respondents. Data was collected by filling out questionnaires for 70 customers of PT Bank Syariah Mandiri Banyuwangi Branch. The sampling technique uses the Cluster Random Sampling technique, because the number of sample populations cannot be known accurately, which allows for no design related to the sampling frame, and the presence of the population is randomly distributed or collected in different spheres. at PT Bank Syariah Mandiri Banyuwangi Branch were respondents. Data analysis using SPSS 25 for windows. The results of this study indicate that the service variable does not have a significant effect on customer loyalty at PT Bank Syariah Mandiri Banyuwangi Branch, so that the hypothesis is accepted. Service has no influence on customer loyalty. Product variables have a significant effect on Customer Loyalty variables. Product variable (X2) has an effect on the Customer Loyalty variable (Y). Service variable (X1) and the Product variable (X2) simultaneously or simultaneously have an influence on the Customer Loyalty variable (Y).
PENGARUH PERTIMBANGAN, PENGETAHUAN, SIKAP NASABAH TERHADAP KEPUTUSAN NASABAH MEMILIH PRODUK BANK SYARIAH DI KOTA DENPASAR Miko Andi Wardana
Forum Manajemen Vol 14 No 1 (2016): Jurnal STIMI Vol. 14 No. 1 - 2016
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v14i1.128

Abstract

The impact of customer knowledge and customer consideration to thecustomer’s decision to choose products Islamic banks through customer attitudesas an intervening variable. From the preliminary data of empirical research showsthere is a phenomenon with respect to customers of Islamic banks in Bali. Thepurpose of this study was to determine directly or indirectly influence the customerknowledge and consideration of consumers towards the customer’s decision to chooseproducts of Islamic banks in Denpasar through customer attitudes, this research isa quantitative research survey approach, with a sample of 100 respondents. The testinstrument by using validity and reliability test while the data used are primary andsecondary data. Analysis technique used is path analysis.From the analysis by using path analysis, calculation results obtained showedthat customer knowledge variables significantly influence customer attitudes withcoefficient Standarrdized 0.452 with probability t sig 0,000 or sig <0.05, customerconsideration variables significantly influence customer attitudes to the valueStandarrdized coefficient of 0.393 with a probability t sig 0,000 or sig <0.05,customer knowledge but tidah significant positive impact on the customer’s decisionStandarrdized coefficient of 0.067 with a probability t sig 0.496 or sig> 0.05, apositive influence customer consideration and significant impact on the customer’sdecision Standarrdized coefficient of 0.316 with a with probability t sig 0,001 orsig<0.05, customer attitude positive and significant impact on the customer’s decisionStandarrdized coefficient of 0.354 with a with probability t sig 0,002 or sig < 0.05.
FAKTOR YANG MEMPENGARUHI LOYALITAS NASABAH BANK SYARIAH MANDIRI KC BANYUWANGI Miko Andi Wardana
Forum Manajemen Vol 19 No 1 (2021): Jurnal STIMI Vol. 19 No. 1 - 2021
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v19i1.414

Abstract

Departing from the main issue that is being discussed in many societies related to Islamic banking, which is a byword in today's society. Therefore, the initiative of the researcher to raise this problem is the subject of the title of this study. And this study aims to determine the effect of Islamic banking services and products on customer loyalty in taking funding and financing at PT Bank Syariah Mandiri Banyuwangi Branch. The research method uses multiple linear regression which is sourced from primary data of respondents. Data was collected by filling out questionnaires for 70 customers of PT Bank Syariah Mandiri Banyuwangi Branch. The sampling technique uses the Cluster Random Sampling technique, because the number of sample populations cannot be known accurately, which allows for no design related to the sampling frame, and the presence of the population is randomly distributed or collected in different spheres. at PT Bank Syariah Mandiri Banyuwangi Branch were respondents. Data analysis using SPSS 25 for windows. The results of this study indicate that the service variable does not have a significant effect on customer loyalty at PT Bank Syariah Mandiri Banyuwangi Branch, so that the hypothesis is accepted. Service has no influence on customer loyalty. Product variables have a significant effect on Customer Loyalty variables. Product variable (X2) has an effect on the Customer Loyalty variable (Y). Service variable (X1) and the Product variable (X2) simultaneously or simultaneously have an influence on the Customer Loyalty variable (Y).
Co-Authors Adi Masliardi Adinata, Sherryn Naomi Aracelli Evalia Ardian, Dede Ariyanti, Ni Wayan Astuti, Ni Luh Gde Sari Dewi Bagus Putu Wahyu Nirmala Bintoro, Philia Carolina Bunga Aditi Daniel Dewantoro Rumani Dede Ardian Denok Lestari Dewa Putu Kiskenda Erwanda Putra Dhety Chusumastuti Fajar Islam Fatimah Abdillah Gde Bayu Surya Parwita Gracia, Gabriela Halim, Jessica Hari Kurniawanto Hasti Pramesti Kusnara Helendra Helendra Hendra Sudarso Hendrik Pandiangan Hendrik Pandiangan Heryana, I Putu Agus I Ketut Widnyana I Made Darsana I Made Hadi Purnantara I Made Hadi Purnantara I Wayan Eka Mahendra I Wayan Eka Sudarmawan I Wayan Eka Sudarmawan I Wayan Suartina Islam, Fajar iswahyudi, Prasetyo Jaya, I Kadek Adi Anan Juniarta, Pande Putu Jusri Jusri Kadek Ayu Ekasani Kadek Wira Adi Saputra Karundeng, Deby Rita Kespandiar, Tengku Khoirunnisa Larasati Komang Sumerta Komang Sumerta Kusnara, Hasti Pramesti Luwihono, Andung Mohamad Sajili Mubarok, Ahmad Muhammad Afif Musran Munizu Ni Nyoman Kerti Yasa Ni Putu Isha Aprinica Nirmala, Bagus Wahyu Nur Afifah Nur Halimah Nurlela Nurlela Nurlia Nurlia Nyoman Surya Wijaya Parwati, Komang Shanty Muni Prasetyo, Kukuh Tri Purnantara, I Made Hadi Pusparini , Ida Ayu Gede Mirah Putra, I Gusti Ngurah Bagus Suarna Putu Laksmita Dewi Rahmayanti Putu Sabda Jayendra Qhonif, Laila Rahmayanti, Putu Laksmita Dewi Risman Risman Rochida, Nafana Aulia Sajili, Mohamad Saputra, Kadek Wira Adi Semara, I Made Trisna Sudarmawan, I Wayan Eka Susanti, Putu Herny Susilowati, Ervan Sutantri Sutantri Teguh Setiawan Wibowo Teguh Setiawan Wibowo Tresnasari, Rini Widiantara, I Ketut Agus Widiarsa, Jennifer Wiyasha, Ida Bagus Made Yanita YANITA YANITA Yuliani, Erma Yuwanda, Tonny