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All Journal Jurnal Sosialisasi: Jurnal Hasil Pemikiran, Penelitian dan Pengembangan Keilmuan Sosiologi Pendidikan Jurnal Riset Gizi Jurnal Manajemen Kesehatan Indonesia UNEJ e-Proceeding Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Kesehatan Komunitas Window of Health : Jurnal Kesehatan Jurnal Epidemiologi Kesehatan Komunitas Jurnal Manajemen Informasi dan Administrasi Kesehatan Faletehan Health Journal Poltekita : Jurnal Ilmu Kesehatan Afiasi : Jurnal Kesehatan Masyarakat Jurnal Ners Indonesian Journal of Global Health research Kampurui Jurnal Kesehatan Masyarakat Yumary: Jurnal Pengabdian kepada Masyarakat Jurnal Kesehatan Masyarakat Mulawarman (JKMM) Jurnal Pengabdian Kepada Masyarakat Mulawarman Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management) Eduvest - Journal of Universal Studies Jurnal Riset Gizi Journal of Community Empowerment Proceeding Mulawarman International Conference on Tropical Public Health Preventif : Jurnal Kesehatan Masyarakat
Adrianto, Ratno
Department Of Health Administration And Policy, Faculty Of Public Health, Mulawarman University, Samarinda, East Kalimantan, Indonesia
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Analysis of Health Service Quality and Patient Satisfaction Among Hypertension Patients in Samarinda Taqie, Sayyid Muhammad; Adrianto, Ratno
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

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Abstract

Background : Hypertension is one of the most common non-communicable diseases in Indonesia and requires long-term, continuous care. The Sungai Siring Community Health Center in North Samarinda records a high number of hypertensive patient visits every month. However, preliminary findings revealed several service issues, such as long waiting times, limited communication between patients and health workers, and lack of coordination among service units. These problems indicate a gap between patients’ expectations and the actual quality of services. Improving service quality is essential because it directly affects patient satisfaction, adherence to treatment, and continuity of care Objective : To analyze the relationship between the seven WHO dimensions of healthcare service quality—safety, effectiveness, timeliness, patient-centeredness, efficiency, equity, and integration— and patient satisfaction among hypertensive patients at the Sungai Siring Community Health Center, Samarinda. This study used an analytical observational design with a cross-sectional approach. A total of 139 hypertensive patients were selected through accidental sampling. Data were collected using a structured questionnaire covering respondent characteristics, assessments of the seven service quality dimensions, and patient satisfaction levels. The data were analyzed using the Chi-Square test with a significance level of 0.05 Results : All seven dimensions of service quality showed a significant relationship with patient satisfaction (p = 0.001) Conclusion/Lesson Learned : Effectiveness and timeliness were the most influential dimensions. Providing effective, timeliness, efficient, and patient-centered care and integration can increase patient trust, loyalty, and adherence to hypertension treatment at the community health center.
Management of Rational Drug Prescription at Lempake Community Health Centre, samarinda city Noors, Ilfa Pratiwi M; Adrianto, Ratno
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

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Background : Stunting remains a significant chronic nutritional problem in Indonesia, particularly among children born to adolescent mothers. These young mothers often face limitations in nutritional knowledge, lower health literacy, and suboptimal reproductive preparedness, which collectively increase the risk of stunting in their children. Objective : This study aimed to conduct a review to determine the association between adolescent mothers’ nutritional knowledge and the incidence of stunting in toddlers, and to identify the contributing factors. Research Methods/ Implementation Methods : This was a systematic review conducting following the PRISMA guidelines and utilizing the Population, Concept, and Context (PCC) framework. Articles were collected through searching the Scopus, PubMed, Google Scholar, and Crossref databases for studies up to October 2025. Two reviewers independently screened and included full- text article that examined Mothers Knowledge and stunting, focusing on the concept of knowledge, adolescent mother, and stunting. Results : A review included five articles. Adolescent mothers’ knowledge had a significant association with the incidence of stunting. This association was often strengthened by confounding factors such as socio-economic status, low education levels, limited access to healthcare services, and inadequate childcare practices. Several studies found that improving maternal nutritional literacy and initiating early prenatal care can effectively reduce the risk of stunting in children. Conclusion/Lesson Learned : Low nutritional knowledge among adolescent mothers is confirmed as an important determinant of stunting in toddlers. Intervention efforts need to be focused on enhancing the education and nutritional literacy of adolescent girls through structured programs, including school-based education, adolescent mother classes in community health centers (Puskesmas), and targeted community campaigns. The integrated approach is crucial to break the intergenerational cycle of stunting and foster the development of quality human resources.
Study of Waiting Times and Outpatient Visit Rates for BPJS and Non BPJS Patients at the East Kalimantan Provincial Eye Hospital Sinar, Sinar; Adrianto, Ratno
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

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Background : Hospital service waiting time is the time required from the time a patient registers until they are served by a specialist. The minimum outpatient waiting time standard is ≤ 60 minutes, but most patients exceed it. This long waiting time can result in decreased patient satisfaction and the risk of a decrease in the number of visitors. Objective : The aim to determine the waiting time for services and the number of visits by BPJS and non-BPJS participants at the East Kalimantan Provincial Eye Hospital. Research Methods/ Implementation Methods : This study was descriptive, with data sources from the Eye Hospital Information System. Analysis is carried out by presenting tables, graphs, and in- depth explanations. Results : Most patient service waiting times were more than 60 minutes, with a percentage ranging from 45.9% to 85.2%. From February to April 2025, there was an increase, then a decrease, and then an increase again in August 2025. In August 2025, the waiting time was the highest, with 1,883 people (85.2%). And the highest number of visits occurred in July 2025, with 2,514 people, comprising 2,319 (88.71%) BPJS participants and 295 (11.29%) non-BPJS patients. Conclusion/Lesson Learned : that patient waiting times exceeding 60 minutes were recorded for 75.3% of BPJS participants, while the average for non-BPJS patients was 55.3%. Meanwhile, patient visits from January to August 2025 increased by 2021.9 per month.
Overview Of The Achievement Of Minimum Service standards (Spm) For Health Samarinda City In 2022,2023, And 2024 Jami'an, Jami'an; Adrianto, Ratno
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

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Background : The Minimum Service Standards (SPM) in the health sector serve as key performance indicators for local governments in ensuring the community’s right to quality health services. Regular evaluation of SPM achievements is essential to assess the effectiveness of program implementation and improvements in public health status. Objective : This study aims to describe the achievement of health SPM across 26 Community Health Centers (Puskesmas) in Samarinda City during the 2022–2024 period Research Methods/ Implementation Methods : This research employed a quantitative descriptive design using secondary data from the SPM achievement reports of the Samarinda City Health Office. Data were analyzed based on the average achievement of each Puskesmas, then aggregated to calculate the city’s average achievement per year to identify trends from 2022 to 2024. Results : : The average SPM achievement in Samarinda City was 83.75% in 2022, increasing to 93.65% in 2023, and slightly declining to 90.77% in 2024. Overall, there was a 9.9% increase from 2022 to 2023, followed by a 2.9% decrease in 2024 compared to the previous year Conclusion/Lesson Learned : The health SPM achievement in Samarinda City showed an overall upward trend over the three-year period, despite a slight decline in 2024. Evaluation of factors contributing to fluctuations, particularly in indicators with lower scores, is necessary to maintain continuous improvement in the quality of basic health services.
Overview of Health Worker Training Effectiveness Using Blended andClassical Methods at Bapelkes East Kalimantan Asiyah, Nur; Adrianto, Ratno; Baharuddin Pakki, Irfansyah
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

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Background : Health worker training is a strategic effort to improve the competence, professionalism, and readiness of health workers in facing health service challenges. Research. Objective : This study aims to evaluate the application of training methods, participant distribution, and the effectiveness of both methods in improving the competence of health workers, as well as identifying gaps (GAP) in the implementation of training. Research Methods/ Implementation Methods : The research approach is descriptive and evaluative. Data were collected from 2247 trainees based on district/city, gender, employment status, profession, and training method. Results : Large cities such as Samarinda, Balikpapan, and Kutai Kartanegara dominated the number of participants, while remote districts were fewer. The majority of participants were women (77.9%) and ASN (69.5%). The dominant professions are nurses (29.6%) and midwives (24.3%), while minority professions (psychiatrists, medical records, nurse anaesthetists) are very few (<1%). The Classical Method is still dominant (90.5%) with 80% interactive, while the new Blended Learning is 9.48% with 20% interactive. Conclusion/Lesson Learned : Training at UPTD Bapelkes in East Kalimantan Province has reached various professions and districts, but there are still gaps in the distribution of participants, training methods, and participation of minority professions.
Gambaran Realisasi Belanja Dana BOK Puskesmas Air Putih Kota Samarinda: Tinjauan Efektivitas dan Pemanfaatan Anggaran-- (Analysis of the Health Operational Assistance (BOK) Fund Realization at Puskesmas Air Putih, Samarinda : An Evaluation of Effectivene Syawalia, Zheditya Ayu; Adrianto, Ratno; Azmiardi, Akhmad
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

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Background :Health is a fundamental right guaranteed by the 1945 Constitution of the Republic of Indonesia and has become a national development priority under the 2020–2024 (RPJMN). One of the government’s key health financing policies to strengthen primary health services is the Health Operational Assistance Fund (BOK) Objective :To provide a quantitative overview of the expenditure realization of the BOK Fund at Puskesmas Air Putih Samarinda in 2024 and to evaluate the effectiveness and utilization of the budget based on the principles of effectiveness, efficiency, transparency, and accountability as stipulated in the Ministry of Health Regulation No. 18/2024. The study employed a descriptive method with secondary data analysis sourced from BOK financial realization reports for 2022–2024 Research Methods/ Implementation Methods :The study employed a descriptive method with secondary data analysis sourced from BOK financial realization reports for 2022–2024 Results :The findings show the average realization rate of the BOK budget over the past three years reached 88.9%, with a decline in 2024 to 82%, despite a significant increase in the total allocation. The pattern of fund absorption was uneven, with most expenditures occurring in the fourth quarter. Analysis based on George R. Terry’s (1972) POAC theory (Planning, Organizing, Actuating, Controlling) identified issues in data-based planning, suboptimal intersectoral organization, inconsistent implementation, and reactive supervision Conclusion :The effectiveness of BOK management is influenced by misalignment among managerial functions; therefore, strengthening performance-based planning and monitoring is required to support the transformation of primary health services at the Puskesmas
Description of Community Satisfaction at Puskesmas Lok Bahu During The Implementation of Primary Care Integration Noor, Zulhijrian; Adrianto, Ratno; Pakki, Irfansyah Baharuddin
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

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Background : In January 2025, the Mayor's decree designated all Community Health Center in Samarinda as Primary Health Service Integration Implementers. The initiative aims offer comprehensive services the encompass all stage of life, from infancy to the erderly. It is expected that change will improve the quality of care and enhance community satisfaction. Puskesmas Lok Bahu measures satisfaction through the Community Satisfaction Survey in accordance with Permenpan No.14 of 2017. Over the past three years, satisfaction scores have shown some variation but have consistenly remain in the very good category. Objective : This reasearch aims to describe community satisfaction at Puskesmas Lok Bahu during the implementation of primary care integration. Research Methods/ Implementation Methods : This reasearch employs a descriptive method, utilizing secondary data collected from a community satisfaction survey in first semester of 2025 from 398 respondents at Puskesmas Lok Bahu Results : The Community Satisfaction Index stands of 89. The lowest score was related to serviced periode, which received at rating of 3.435, while the highest score were for handling complaints from service users and service rates, both of which scored 3.857. A notable issue with service timing was identified due to an insufficient number of medical personnel in relation to patient visits, the center had only two doctors, and one of whom also served as the head of Puskesmas Conclusion/Lesson Learned : It is recommended to consider the addition of medical personnel and to enhance the queuing system along with information technology solutions to effectively redice patient wait times.
The Relationship Between Mental Health Disorders and Smoking Behavior in Company X Mardiana, Desy Indah; Adrianto, Ratno
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

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Background : The WHO study indicates that over 1.1 billion people globally consumed tobacco in 2023, with significantly higher rates among men than women. Furthermore, the Basic Health Research (Riskesdas) statistics from the Indonesian Ministry of Health in 2023 revealed that approximately 14 million adults aged 15 years and older, constituting 6% of Indonesia's population, suffer from symptoms of anxiety and depression. Anxiety and depression are closely associated with smoking behavior, as higher levels of depression correlate with increased smoking tendencies, and conversely, lower levels of depression correspond with decreased smoking tendencies. Workplace- related depression stemming from job stress, fatigue due to work, and reduced anxiety from work fatigue that affects sleep and concentration difficulties can lead to continuous consumption of cigarettes. Objective : The purpose of this study is to determine the relationship between mental health disorders and smoking behavior at Company X Research Methods/ Implementation Methods : This study employs a quantitative research approach with a cross-sectional design. Data were gathered using a questionnaire. The population for this study consists of employees at Company X, with a sample size of 90 respondents selected through accidental sampling. The instruments utilized in this research include the PHQ-9 (measuring depression levels) and GAD-7 (assessing anxiety levels). Statistical analysis for this study involves Spearman's rank correlation test. Results : The Spearman rank correlation calculation yielded a significant value (Sig.) = 0.000 (p value ≤ 0.05), indicating highly significant data. Therefore, H1 is accepted, suggesting a relationship between smoking behavior and mental disorders among employees at Company X. Additionally, the Spearman rank analysis revealed a correlation coefficient of 0.804, indicating a positive correlation Conclusion/Lesson Learned: Based on the research findings, there exists a relationship between mental disorders and smoking behavior among employees at Company X. Increased smoking correlates with higher levels of depression and anxiety. Future research could further develop by employing different research designs, varying independent variables, and expanding the sample size, thereby advancing research in the field of mental health.
Comparison of Hemodialysis Service Cost Effectiveness Using Activity-Based Cost Approach with Hospital Cost and Cost Recovery Rate in Regional Public Hospital IA Moeis Samarinda Hasan, Hismawati; Ratno Adrianto; Ike Anggraeni
Window of Health : Jurnal Kesehatan Vol 8 No 4 (October 2025)
Publisher : Fakultas Kesehatan Masyarakat Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/woh.vi.1485

Abstract

The determination of service rates in hospitals is often not based on unit cost calculations, but rather on fixed rates used by other hospitals for practicality and ease of implementation. This leads to the problem of differences between INA-CBGs rates and hospital rates in the era of the National Health Insurance (JKN). The study aimed to determine the unit cost of Hemodialysis services using the Activity-Based Costing method, and compare with hospital rates and INA CBGs, and calculate the recovery rate cost. This is a descriptive research study employing a case study approach. This research was conducted to describe the current condition of the hospital costing system, revealing the cost structure and calculation of service unit costs using the Activity-Based Costing method. The Hospital's financial transaction reports of 2023 were used as a data source. Data is grouped based on fixed costs, semi-variable costs, and variable costs, and then translated into direct costs and overhead costs to calculate the unit costs of hemodialysis. The results of the Hemodialysis unit cost calculation were compared with hospital rates and INA CBGs. The cost recovery rate was then calculated. The study results showed that the unit cost of Hemodialysis, calculated using the Activity-Based Costing method, was Rp1,364,257. The comparison result was that the unit cost was higher than the hospital rate (86%) and also than the INA CBGs rate (61%). The results of the cost recovery rate (CRR) calculation are still below 100%. Influencing factors include direct costs, overhead costs, and the number of actions.
PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP RELATIONSHIP QUALITY (RQ) DI RSUD ABDUL WAHAB SJAHRANIE Sumarni, Sumarni; Adrianto, Ratno; AR, Chaerunnisa; Rahayu, Eka Putri
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 3 (2025): Desember 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.3.2025.245-257

Abstract

This study analyzes the influence of Customer Relationship Management (CRM) on Relationship Quality (RQ) in inpatient services at Abdul Wahab Sjahranie Regional Public Hospital, Samarinda. CRM in healthcare comprises four dimensions: Customer Knowledge, Customer Knowledge Management Capability, Customer Interaction, and Customization, which theoretically support patient trust, satisfaction, and commitment. Using a quantitative analytical survey design, data were collected from 390 purposively selected inpatients who had visited the hospital at least twice in the past six months. A closed-ended Likert scale questionnaire was used, and data were analyzed with the Chi-square test. Results show that Customer Knowledge, Customer Knowledge Management Capability, and Customization significantly affect RQ, while Customer Interaction has no significant effect. These findings highlight that understanding patients comprehensively, effectively managing patient knowledge, and tailoring services to patient needs are strategic in strengthening hospital–patient relationships. Practical implications suggest prioritizing CRM strategies focused on patient needs and experiences to foster long-term, mutually beneficial relationships.
Co-Authors 'Aina 'Uruba, Huurul Adiyatsa, Reza Jales Mahesa Agustina, Elvi Akhmad Azmiardi Alvie Magda Lesiwal Aminah Aminah Angelina, Grace Annisa Nurrachmawati Annisa Nurracmawati AR, Chaerunnisa AR., Chaerunnisa Astuti, Ashri Budi Astuti, Ayu Sri Mega Astuti, Prima Yulia Atthoba, La Debi Auralia, Syalmita Auralia, Syalmitha Baharuddin Pakki, Irfansyah Baharudin, Irfansyah Bahtiar, Rahmat Bakhtiar, Rahmat Basri, Samsinar Blego Sedionoto, Blego Budi, Eko Prasetya Cahyana, Yudi Jaya Chaerunnisa AR Chaerunnisa, Chaerunnisa Dahlia Dahlia Danu Putra, Muhammad Rangga Dedi Priansyah Dias Pratama Eka Dewi Sitepu, Abira Ivanca Eka Putri Rahayu Elvira, Vivi Filia Fajri, Audya Nada Fatimatuzzahra, Siti Firnanda, Rivana G, Ike Anggraini Gloria Priska Britani Sumlang Hamri, Ahmad Ahsyar Hapsari, Palupi Setyo Hasan, Hismawati Hasibuan, Juliana Hilda Hilda Hutauruk, Hutauruk Huwaidah, Ayu Ike Anggraeni Imanuddin, Khairul Irfansyah Baharuddin Pakki Iriyani K Iriyani Kamaruddin, Iriyani Isnaniah, Enny Ivanca, Abira Iwan M. Ramdan Iwan Muhamad Ramdan Jami'an, Jami'an Jumliana, Jumliana K., Iriyani Kartikasari , Dina Khalisha, Nailah Khalishah az Zahra Kurniawan Khotimah, Vika Khusnul Khusnul, Vika Kurniawan, Khalishah az Zahra Lasari, Aramika Laura, Najoan Brigitta Lenik Gah, Regina Lestari, Ayu Indira Dwika Lestari, Ida Ayu Indira Dwika Listiyani, Dwi Mahardhika, Rizqa Mardiana, Desy Indah Marinda, Indri Masruroh1,2, Ah Yusuf3 , Nikmatur Rohmah4, Irfansyah Baharudin Pakki5 , Anita Dewi Prahastuti Prasojo6 , Qurnia Andayani1 , *Agung Dwi Laksono7 Maulana, Ady Mochamad Makin, Mochamad Mualimin, Jaya Muhammad Rangga Muhammad Sultan Muhammad Sultan, Muhammad Nada, Abira Ivanca Audya Nada, Audya Najla, Syarifah Amira Najoan Brigitta Laura Nauli, Ruth Sekar Noor, Zulhijrian Noors, Ilfa Pratiwi M Noriah, Noriah Norsehan, Norsehan Nur Asiyah Nur Rohmah Nur, Syalmitha Auralia Nurlinda, Fitria Nursakti Nursakti Nuryanto, Muhammad Khairul Pakki, Irfansyah Bahruddin Pamowa, Agustina Simanangi Paramita, Tri Ratna Pasha, Yuliana Payung, Boli Matius Tandi Pratama, Dias Pratiwi, Fierda Eka Purnama, Tasha Citra Rahayu, Eka Putri Rahmi Susanti Ramadhani, Dewi Endah Ramdam, Iwan Muhammad Ramdan , Iwan M. Rangga, M. Ratih Wirapuspita Wisnuwardani Reny Noviasty Risky Amelia Rhamadani Riyan Ningsih Sadaria, Sadaria Saputra, Rudi Septiana, Lisa Septimaulida, Firda Setianingtyas, Endah Dwi Setiawati, Ronny Setyo Nugroho Sinar, Sinar siti nurlela Subirman - Suhargiati, Atik SUMARNI Sumarni Sumarni Syauqi, Ferdhitya Rizky Syawalia, Zheditya Ayu Taqie, Sayyid Muhammad Tistania, Nurul Rizkiana Tricindra, Dzulhannisa Ulfah, Meilida Ulpah, Rini Wahidatul Utari, Ari W, Ratih Wirapuspita. Wahyudi, Ayu Huwaidah Wahyudianto, Yogik Wardani, Citra Rizki Wijayanti, Dwi Astuti Noor Wirapuspita W, Ratih Wirapuspita Wisnuwardani, Ratih Yadi, Yadi Yunus, Mudassir