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Hariyanto
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Journal : Rayah Al Islam : Jurnal Ilmu Islam

 1 
Analisis Manajemen Mutu Terpadu Prof Saggaf dalam pandangan Islam Robati, Kisti; Hariyanto
Rayah Al-Islam Vol 9 No 1 (2025): Rayah Al Islam Februari 2025
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Sekolah Tinggi Ilmu Bahasa Arab Ar Raayah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37274/rais.v9i1.1424

Abstract

There are still aspects of the TQM (Total Quality Management) concept that do not align with Islamic principles. Therefore, the researcher will analyze the TQM principles presented by Prof. Assagaf in order to derive a more suitable concept. This research is a library study that emphasizes the analysis of literature from verses, hadiths, and other relevant sources. The results of this study indicate that the principle of prioritizing customer satisfaction is not fully in line with Islam; instead, it should prioritize self-improvement, followed by internal customers, and then external customers. The concepts of satisfaction and quality should also be adjusted to Islamic principles. As for the principle of respecting employees, it can be implemented if the concept of taqwa (piety) is practiced, selecting appropriate members and humanizing individuals, while not excluding the possibility of sanctions if necessary. Fact-based management can be applied if a team is formed to collect facts, process them, and use them in the improvement process, without neglecting human performance tendencies. To achieve continuous improvement maturity, generational development is necessary, and the PDCA (Plan-Do-Check-Act) program should be practiced along with subsequent improvements. This process should involve all parties, with each playing their respective roles.
Co-Authors Ade Sobandi, Ade Adit Mohammad Aziz Agus Setiadharma Ahmad Fathoni Ahmad Zaki Emyus Alamsyah, Hapriyan Aldira Sakty, Agustina Alwi, Sayyid Muhamad Arafah, Siti Arief Kurniawan Aziz, Panji B. Surata Baharuddin Paloloang Betty Gama Chirstina Juliane DARSONO Destini, Frida Deviyanti Pangestu Dewi Liesnoor Setyowati Dilla Fusfita Sari Dwipa Handayani Dwiyono Putranto Edi Kurniawan Eges Triwahyuni Elitaria Bestri Agustina Siregar Evi Ratnasari Fadhilah Khairani Fahrudin Hanafi Fathur Rohman, Fathur Fathurrozi, Ahmad Fauzan Adhim Febriawati, Rizqiana Nur Figana, Dian Firdaus, Ifan Berlian Ginting, Manan Hamizar Ichwanul Muslim Karo Karo Ilmi, Fauziah Ismatul Maula Jenica Noor Lasmaji Junaidi Junaidi Karo karo, Justaman Arifin Khadafi Al Hasny Kustanto , Prio Lexis Vrisco Arafly Livia Jovanny Aswirta Maria Natalisa Marini Meidina, Ahmad Rezy Michael Hadjaat Miftahul Falah Minarni Manoppo Muhaimin, Abd Muhamad Rusdi Muhammad Munir Sajali Harahap Muhammad Wasil Muhisom Muti'atur Rohmah, Elif Nabila, Nila Amalia Nawafil, Moh. Nelly Astuti Ngadat Ngadat Nisa, Fauziah Sholikhatun Noeman, Achmad Nonon Saribanon Nurachman, Muhammad Thifal Nurhidayat, Hikmat Oman Sukmana Pascalian Hadi Pradana Pratama, Dias Putra Prayitno Prio Pamungkas, R Wisnu Putra, Fierman Pradityo Utama Putra, Njo Fransiscus Xaverius Anditya Ciptadi Rafianto Pambudi Rilla Agustina Robati, Kisti Rofik Rosita Ferdiyana Sabarani, Salsabila Sapta Wira Udaya Saputro, Ardean Rio Shofiyullah Muzammil Sholikhatun Nisa, Fauziah Siddiq, Achmad SITI AMINAH Sowiyah Sowiyah Sri Suprapti3 Sriyanto Suharmadi Sanjaya Suharno Sukayasa Sulis Setiowati Supriyadi, Dedi Susanti, Pipit Aprilia Susilawati, Agnes Dwita Syafrudin, Ulwan Tatang Mitra Setia Triwahyuni, Eges walyono Widiarti Lestariningsih Winda Rachmawati Yuliyanti, Karuna Yunianto