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All Journal Jurnal Pendidikan Agama Islam JOURNAL ONLINE OF PHYSICS Jurnal Manajemen & Keuangan Jurnal Penelitian Pendidikan IPA (JPPIPA) J-EBIS (Jurnal Ekonomi dan Bisnis Islam) Pendas : Jurnah Ilmiah Pendidikan Dasar IRJE (Indonesian Research Journal in Education) JTP - Jurnal Teknologi Pendidikan Journal of Economic, Public, and Accounting (JEPA) Open Access Indonesia Journal of Social Sciences Ihtiyath : Jurnal Manajemen Keuangan Syariah BERNAS: Jurnal Pengabdian Kepada Masyarakat Alauddin Law Development Journal (ALDEV) SALEE: Study of Applied Linguistics and English Education Journal of Informatics Management and Information Technology Open Access Indonesia Journal of Social Sciences International Journal of Educational Review, Law And Social Sciences (IJERLAS) Jurnal Kolaboratif Sains Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Journal of Islamic Management Jurnal Dedikasia : Jurnal Pengabdian Masyarakat EJOIN : Jurnal Pengabdian Masyarakat Fleksibel: Jurnal Pengabdian Kepada Masyarakat JOURMICS : Journal of Media and Communication Studies Jurnal Penelitian IHSAN : Jurnal Pendidikan Islam AMMA : Jurnal Pengabdian Masyarakat BERBAKTI: Jurnal Pengabdian Kepada Masyarakat Neraca Manajemen, Akuntansi, dan Ekonomi Liberosis: Jurnal Psikologi dan Bimbingan Konseling Jurnal Isu Teknologi Jurnal Ilmiah Mahasiswa Jurnal Masyarakat Berdikari dan Berkarya (MARDIKA) Bakti Cendekia (Jurnal Ilmiah Multi Disiplin) Innovation and Applied Education Journal JIKO (Jurnal Ilmiah Keperawatan Orthopedi) Jurnal Sektor Publik Journey: Journal of English Language and Pedagogy
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Journal : Jurnal Ilmiah Mahasiswa

 1 
Persepsi nasabah terhadap tingkat kualitas pelayanan Bank Syariah Indonesia Kantor Cabang Pembantu Karang Baru Aceh Tamiang Nuria Ajijah; Zuliani, Rafiza; Alfian
JIM: Jurnal Ilmiah Mahasiswa Vol 6, No 2 (2024): Oktober 2024
Publisher : Fakultas Ekonomi dan Bisnis Islam IAIN Langsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/jim.v6i2.9624

Abstract

The purpose of this research is to determine customer perceptions of the quality of service at BSI KCP Karang Baru Aceh Tamiang and to determine the factors that influence customer perceptions about the quality of service at KCP Karang Baru Aceh Tamiang. This research uses qualitative methods using 7 informants. Of the five indicators in service quality, only the tangible aspect is not optimally implemented by BSI KCP Karang Baru, giving rise to unfavorable perceptions from customers. This can be a separate input for BSI BSI KCP Karang Baru to improve service quality from a tangible aspect so that customer perceptions of service quality can be fulfilled perfectly and create positive perceptions. Based on various positive perceptions held by customers, there are factors that influence this, namely employee work speed, work accuracy and also friendliness. Meanwhile, the comfort factor has not been able to be met by BSI KCP Karang Baru. Employees have done their best to work quickly, precisely and also show friendliness, but customers still feel uncomfortable when they are in the bank for too long because there are very few chairs and the space is narrow Keywords: Perception, Level of Service Quality, Bank Syariah Indonesia
Persepsi nasabah terhadap tingkat kualitas pelayanan Bank Syariah Indonesia Kantor Cabang Pembantu Karang Baru Aceh Tamiang Nuria Ajijah; Zuliani, Rafiza; Alfian
JIM: Jurnal Ilmiah Mahasiswa Vol 6, No 2 (2024): Oktober 2024
Publisher : Fakultas Ekonomi dan Bisnis Islam IAIN Langsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/jim.v6i2.9624

Abstract

The purpose of this research is to determine customer perceptions of the quality of service at BSI KCP Karang Baru Aceh Tamiang and to determine the factors that influence customer perceptions about the quality of service at KCP Karang Baru Aceh Tamiang. This research uses qualitative methods using 7 informants. Of the five indicators in service quality, only the tangible aspect is not optimally implemented by BSI KCP Karang Baru, giving rise to unfavorable perceptions from customers. This can be a separate input for BSI BSI KCP Karang Baru to improve service quality from a tangible aspect so that customer perceptions of service quality can be fulfilled perfectly and create positive perceptions. Based on various positive perceptions held by customers, there are factors that influence this, namely employee work speed, work accuracy and also friendliness. Meanwhile, the comfort factor has not been able to be met by BSI KCP Karang Baru. Employees have done their best to work quickly, precisely and also show friendliness, but customers still feel uncomfortable when they are in the bank for too long because there are very few chairs and the space is narrow Keywords: Perception, Level of Service Quality, Bank Syariah Indonesia
Co-Authors Aan Komariah Abaharis, Henryanto Abd Kahar Abdul Azis Achmad Zuhdi Tahir Adia Putra Wirman Adrian Hidayat, Adrian Adriani, Nila Adrilla Nazara, Teungku Ahmed Youssef Aisyah Dwi Lestari Aiza Fravy Qanza Al Akbar Al Hidayah, Rahmawati Aldi Alfian ALFARISI , SALMAN Alfian, Annisa Maulidia Alief Tresnaldi Al-Fitrah Amiruddin Yahya Anggi Isna Khoirinnisa Anugerahni, Ina Idealina Putri Aryo Subroto Asrul Sani Aswani Aurelia Ayu Ayu Aulia Badri, Juarsa Canendia, Faradila Chrisnaji Banindra Yudha Dedy Achmad Kurniady Eka De Patmonsela Liow Endang Herawan Endang Larasati Setianingsih Fahira, Annisa Farid Fernos, Jhon Gultom, Pesta hajra, Hajrah Halida Sophia Halim, Andy Hannase, Mulawarman HARIS MUNANDAR Haris Retno Susmiyati Harnawati Haryadi, Sigid Haslinda Heni Mardiani Henry Hidayatullah Rizkika Hartadhi, Syahiid Hidayatullah Rizkyka Hartadhi, Syahiid Humaera B, Nurul Ilmi Noor Rahmad Iskandar Budiman Jumriani Kaspul Anwar Kismartini Kismartini Komang Sukadana Kusuma, Almira Nadia La Pimpi Lisa Marzelia Mabrur, Nur Shobi Mafatkha Azkiya Zuhda Mellani Yuliastina Mochamad Jarwanto Mochamad Safarudin Muarif Setiawan, Muarif MULYADI Musa Muzakir N. Nurjanah Nanang Qosim Al Masquri Nisaul Fadillah Noor, Muhammad Rafif Nurasiah Nurchaerani, Meiyanti Nurhuda Nuria Ajijah Nurul Nurwahidin Orin Gusta Andini Pamungkas, Ario Paramitha, Haeningtya Salsabila Pranala, Yoki Pratiwi, Phia Loka Putra, Yosep Eka Radhiyullah Armi Rahmi Wirman Rasidin Rivaldy Rohmatin, Sayli Alvi Ryanda Saputra, Ryanda Saeruddin, Sahur Safarida, Nanda Sakdiyah Sandra Dewi Saraswati Simanjuntak, Pascha Patricia Siti Mariah Ulfah Sitti Hadijah Sukarno Susansi, Sri Susanto, Romi Syamsul Bahri Teuku Kusnafizal Tongku, Reisaldy Fathi Jafar Tri Yuniningsih Triyana, Lily Ulvitasari Ulya, Zikriatul Utami, Ardhana Reswari Vasly, Aurelia Wahyu Bima Susanto Wayan Somayasa Wia Rizqi Amalia Wiwik Harjanti Yeni Anistyasari Yudistira Yudistira Yulita, Lili Rahma Yuniawati Yuniawati Astuti Zawaqi Afdal Jamil Zuhra, Nur rahmi Zuliani, Rafiza