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Journal : International Journal of Politics and Public Pulicy

Improving the Quality of Public Services in the District Government of Kutai Kartanegara Regency (Analysis of Challenges and Opportunities in Welcoming the Presence of the New Capital City) Daryono
Internasional Journal of Politics and Public Policy Vol. 2 No. 2 (2025): June
Publisher : Konsultan Surya Buanan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70214/hyvyrb32

Abstract

Quality public services are the main foundation for realizing effective governance that is oriented towards the interests of the community. This study aims to analyze the quality and reform of public services in five sub-districts in Kutai Kartanegara Regency: Tenggarong Seberang, Kembang Janggut, Kenohan, Loa Janan, and Loa Kulu. The urgency of this research lies in the need to strengthen the accountability and professionalism of civil servants amidst public demands for fast, transparent, and technology-based services. Using a qualitative approach supported by quantitative data, this study examines the implementation of ethics, standards, principles, and supervision of public services through a survey of civil servants and the community. The results show that all sub-districts are in the good to very good category with an average score of 74–83%. Kenohan Sub-district obtained the highest score (83%) in the reform and supervision aspects, while Loa Kulu and Loa Janan showed the lowest scores, indicating the need to improve facilities and capacity of civil servants. This study emphasizes the importance of strengthening human resource capacity, digitizing services, and inter-agency collaboration to realize professional, accountable, and sustainable public services.
Co-Authors , FAISOL Abdul Halik Abdul Karim Agung Wahyu Permadi AGUS PRASTYAWAN Aisyah Putri Wibowo, Nabila Ajeng Kusumaningrum Amaliyah, Shofie Andry Syaly Sembiring Anggraini, Septa Anita Trisiana, Anita Arif Hidayah ARIFANDI NOR, DWINDA Avelinus Lefaan Avrila Pradita, Nasiva Aziza, Humairo Bintoro, Moch. Carollina, Nona CHOFIFAH, IMTIHANA CHOIROTUN NISAK, LAILY Choirunni’mati Akmal, Rasya Cintiya Anggita, Marsa Dinata Rakasiwi Dinda Rizky Aulia EFENDI, FANI EFFENDY, ZAENURIYAH F. Silvi Dwi Mentari Faisal Hizbullah Faradilla Firsty Aisyah Izzati HARI SAPUTRI EKO POSPASA, YHANI I Gede Arya Sena I Made Astika Yasa Kadek Yowanda Pangestu kharisma, mulya Koestoer, Raldi Hendro T. La Mudi LA MUDI, LA Luh Putu Ayu Vitalistyawati Lukluil Maknun, Lukluil Maknun M. Ricky Athallah M. Taheri Akhbar Manalip, Lenny M M Masruroh, Hanik Maysa Bela, Nanda Member Reni Purba Mentari, F. Silvi Dwi Meylani Agita Damayanti Mizda Mulyani Mohamad Ramdhan MUCHLIS Muhammad Ghiffari Ramadhan Burhan Muhammad Rachmadani Tarmiji Mundjanah Mustakim Ngapiyatun, Sri Ni Putu Dwi Larashati NOVITA SARI, HENY Nur Hidayat Oktiana Handini Panyonga, Simon Priyobudi Puspita Putri, Della Arinta Putu Mulya Kharismawan Rahmah, Nor Rahmah Rahman, Mujibu Reny Wahyu Sari, Ni Luh Made Resti Wulansari , Amelia Riama Rita Manullang Rini Setiawati Roby Rossy Mirasari Rudito Rury Rizhardi RUSMINI Said Kristyawan Samsul Anwar Santoso Gunawan Sari, Ni Luh Made Reny Wahyu Sena, I Gede Arya Shabrina Laila Anjani Siti Mujanah Siti Mutoharoh Sitorus, Ferry R. P. P. Sri Handayani Suparman Syukur Supini, Murmanan Suwardi Tanjung, Dian Soraya TRI ANITA SARI, DESI Trully Tisna Milasari Wahyu Aditya Nugraha WAHYU SETIAJI, RIFKI Winata, Mellisa Wirawan Dony Dahana yasa, i made astika Yastika, Gede Esa Yemima Christy Ginting Yoga Parwata, I Made Yuanita Yuary Farradia Zahara Zainal Abidin Zainal, Zainal Abidin Zarmaili