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Noermijati, Noermijati
Fakultas Ekonomi Dan Bisnis Universitas Brawijaya Malang
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Journal : Buletin Ilmiah Nagari Membangun

 1 
PENINGKATAN KUALITAS PELAYANAN PUBLIK PADA ORGANISASI PERANGKAT DAERAH MELALUI PENYEDIA PELAYANAN DASAR DI KABUPATEN BONDOWOSO Arif, Moh. Erfan; Noermijati, Noermijati; Kornitasari, Yenny; Fitriasari, Rizka; Rahmasari, Siti
BULETIN ILMIAH NAGARI MEMBANGUN Vol. 7 No. 3 (2024)
Publisher : LPPM (Institute for Research and Community Services) Universitas Andalas Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/bina.v7i3.672

Abstract

Basic services are the primary needs of the community which must be provided by the government to meet the basic needs of citizens. These basic services can be in the form of health services, education, clean water, economics, electricity, transportation and its support. Quality services provided by the public service organizer unit or the Regional Development Organization (OPD) are a right to be accepted by the community. The purpose of this programme is to know and improve the quality of public service in the basic service providers in Bondowoso Regency. The public service is being evaluated by the Department of Social Affairs, the Regional General Hospital (RSUD) Dr. Koesnadi, the Department of Integrated Capital Services One Door and Labour, the Civil Occupation and Registration Department, the Health Department, and the Department of Education. The method of assessing the quality of public services is carried out using a self-evaluation approach with intense direction and assistance from facilitators and using a 0-5 Likert scale. Indicators for assessing the quality of public services are based on Permenpan RB Number 5 of 2023 concerning Monitoring and Evaluation of the Performance of Public Service Delivery which consists of six aspects and thirty indicators. The results of public service performance by the OPD providing basic services are the Department of Social Service (Excellent Service), the Regional General Hospital (RSUD) dr. Koesnadi (Excellent Service), the Department of Integrated Capital Services One Door and Labour (Good), Population and Civil Registration Service (Good), Health Service (Good with Records), and Education Service (Fair). Overall, the public service performance of several basic public service units falls into the good category (B). This assessment should be carried out regularly at least once a year to maintain the quality of public services so that the public obtains excellent satisfaction.
Co-Authors . Djumahir Abi Sopyan Febrianto Achmad Sudiro Agung Yuniarinto Agus Irwanto Agustina Nurhayati Akhmadi Prabowo, Akhmadi Alashkam, Sana Amer Ali, Faiq Tajib Alif Rafi Nurfakhriansyah Ananda Sabil Hussein Anis Nusron Anugerah, Desy Gistya Arief Alamsyah Arif, Moh. Erfan Armanu Thoyib Armanu, Armanu Aryo Dewanto As'ad, Achmad Shofiyyuddin Asmara, Bagas Fajar Mahendra Yan Bhaskoro, Haryo Christin Susilowati Cicilia Lihawa, Cicilia Desi Tri Kurniawati Djumilah Hadiwidjojo Dodi W. Irawanto Dodi W. Irawanto Dodi Wirawan Irawanto Eka Afnan Troena Ekromi Fraida Tsalasah F, Muhammad Faadillah, Maulana Rizky Farhiya, Daniyatul Farid Rokhman Djoemadi Fatchur Rochman Fatchur Rohman Fatchur Rohman Firdaus, Ema Zahra Halida Savira Hardjanti, Indra Wahju Harefan Arief Harun Al Rasyid Ika Purwanti Indra Wahju Hardjanti Injilia Wulan Gratia Wua, Injilia Wulan Gratia Intan Apriadi Intan Nurlaily Itlay, Wiwin Juwita, Himmiyatul Amanah Jiwa Kamel Saleh Khalifa Elgelal Khairuman, Miftah Korsakul, Nattharuja Kusuma Ratnawati Lana Emilia Gondowahjudi Liana, Esti Lily Hendrasti Novadjaja Lysandra, Cindy Letitia M. S. Idrus Made Widya Santhi Made Widya Santhi Mahardita, Elisya Jauhar Mahyarni mahyarni MAKIAH Margono Margono Margono Setiawan Margono Setiawan Masyhuri Masyhuri Mintarti Rahayu Mintarti Rahayu Mintarti Rahayu Mirza Dwinanda Ilmawan Misbahuddin Azzuhri Mochamad Soelton Mu’ammal, Immanuel Mugiono Mugiono Muhajiroh, Nailatul Muhamad Ridhayantho Muhamad Ridhayantho, Muhamad Muhammad Jasrif Teguh Nanang Suryadi Narasuci, Win Nawangsari Wardhani Nazzal, Ayman Nico Alexander Vizano Nugraha, Krisna Wahyu Nur Prima Waluyowati Nurul Badriyah Prabowo, Thoni Setyo Primasari, Diana Putra, Bayu Anugerah Perdana Wijaya Rachman Tragedy A Rachmat, Adiwiratna Briandana Ganefanto Rahmad Fajar Rahmasari, Siti Ratri, Indah Kurnia Renny Annisa Renny Annisa Risnawati Risnawati Rizka Fitriasari Rizqullah, Muhammad Zahran Rofiaty, Rofiaty Rony Arthana Rosita, Ferriyal Royhul Akbar Rusul, Ahmad Khitamur S, Catarina Dyan Siska Kristin Sugianto Sudjatno, Sudjatno Sugeng Budiono Sulastri Sulastri Sunaryo Sunaryo Sunaryo Sunaryo Suratchanee Wongviboonrath Susanti Dwi Ilhami Taufiqurrahman Taufiqurrahman Tifliyah, Siti Zainut Titis Setyawardani Virdani, Rachel Nitrogena Wahdiyat Moko Wibowo, Bagus Handaru Mukti Widya Nuryana Wiwin Itlay Wongviboonrath, Suratchanee Yahya Tri Romadhoni, Yahya Tri Yenny Kornitasari, Yenny Yulianto, Nur Ahmad Budi Zaroug, Yousef Ali Mohamed