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Journal : JEBD

Evaluasi Penerapan Sistem Pemerintahan Berbasis Elektronik (SPBE) di Dinas Komunikasi dan Informasi Kota Padang Hidayatullah, Santy; Adha, Sisri Nadia; Olivia, Regina; Hidayahtunnisa, Refa; Hanoselina, Yulia; ., Yuliarti
Jurnal Ekonomi dan Bisnis Digital Vol. 3 No. 4 (2026): April - Juni
Publisher : CV. ITTC INDONESIA

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Abstract

The development of information and communication technology has driven digital transformation in government administration to enhance efficiency, transparency, and the quality of public services. One of the Indonesian government's efforts to achieve this is through the implementation of the Electronic- Based Government System (SPBE). This study aims to evaluate the effectiveness of SPBE implementation at the Department of Communication and Informatics of Padang City and to identify the factors influencing its success in supporting governance. This research is based on e-government theory, policy evaluation concepts, New Public Management (NPM), and the design-reality gap concept. The study employs a qualitative approach with a descriptive method. Data were collected through observation and semi-structured interviews conducted on April 8, 2026. The results show that SPBE implementation has positively contributed to improving administrative efficiency, strengthening internal coordination, and enhancing the quality of digital-based public services. However, the implementation is not yet optimal due to several challenges, including lack of system integration among regional agencies, limited human resource capacity, low digital literacy among the community, and system security issues. Therefore, strengthening system integration, improving human resource capacity, and conducting continuous evaluation are necessary to optimize SPBE implementation in achieving effective and sustainable governance.
Co-Authors ., Yuliarti Abda Abda Adha, Sisri Nadia Adibarata, Risky Habib Adinda, Bunga Puja Aditya, Ryandi Aflah, Dzakiyah Afrizalni, Irva Ahatri, Winni Akmal, Artha Dini Anggara, Tosa Anggraini, Ezi Anjola, Anggun Febrika Annisa Anindya Annur, Raudhatul Natasya Aqilah, Nabila Siti Astuti, Ria Maylani Asyifa, Siti Zikra Ayura, Sanju Prety Belpani, Nur Suci Aryana Belpani, Nursuci Aryana Erlangga, Ori erna wati Fadilah, Muhammad Fiqo Fania, Septa Adri Farezi, Iqbal Ferdiansyah Ferdiansyah Fitri Fitri Fitri, Hilda Desma Fitri, Wafiq Nurul Fricia, Nadya Hadira, Sabhena Binta Hakiki, Syarah Nur Hakim, Hazizil Hanum, Nurfadillah Hidayahtunnisa, Refa Hidayat, Rafelia Putri Hidayatul Fajri Hidayatullah, Santy Hisham, Muhammad Fazrul Husna, Nilam Akhsanul Iip Permana Irma Cahyani Iskandar, Mhd. Fadhel Adli Islami, Muhammad Fikri Julianti, Isti Dwi Khairunnisa, Ridhatul Krismena Tovalini Kusuma , Kencana Firjatullah Liani, Laurra Acsa Madhani, Liona Maharani, Ade Manita, Bisis Marshanda, Serli Meirista, Diva Melani, Vika Fania Ayu Mensyla, Sofie Lorent Mukhtar, Muhammad Ihsan Napitupulu, Elsi Jayanti Br Ningsih, Viqy Andrian Novari, Tahani Haura Novita, Nada Febri Noviyani, Annisa Novriandi, Dani Oktavia, Rindu Olivia, Regina Parida, Parida Patricia, Anggun Permata Sari, Novita Primananda, Rifania Putra, Maulana Rizky Arya Putra, Randhy Wilyan Putri, Resti Aprilia Putri, Rifa Aulya Putri, Silvina Maharani Putri, Syahrunisya Salsabila Putri, Tefani Yelzah Putri, Vionanda Aliza Putri, Windy Aulia Rahmadhona Fitri Helmi Rahmi, Ranti Sania Ramadhan, Agung Ramadhani, Nurul Suci Ramadhina, Annisa Qinaya Ruselda, Olivia Dwi Safitri, Anggelina Safitri, Winda Sari, Novita Permata Simanungkalit, Egi Wendi Sinurat, Yolanda Agnesia Syahputra, M. Akhir Tovalini, Krismena Utami, Maulidya Alfi Weldayenti, Lilis Welni, Afrina Wibi, Shellin Maretha Wulandari, Miken Yoserizal Yoserizal Yuliarti Yuliarti Yunis, Fadhel Fajrin Yunita Yunita Zahara Ramadani, Zahara Zahra, Muthia Julian Zai, Pretty Novita Zalino, Audri Putri