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The Effect of Service Quality, Price, and Destination Image on Customer Loyalty in the Tourism Industry in West Java Khuan, Hendri; Putra, Wira Pramana; Muafiqie, Humaidah; Harsono, Iwan; Lau, Elfreda Aplonia
West Science Interdisciplinary Studies Vol. 2 No. 01 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i01.612

Abstract

This research investigates the interrelated factors influencing customer loyalty in the tourism industry of West Java. Through a comprehensive study involving 200 respondents, we examine the impact of service quality, pricing strategies, and destination image on customer loyalty. Utilizing a quantitative analysis approach, the study employs structural equation modeling (SEM) with Partial Least Squares (PLS) to unravel the intricate relationships among these crucial constructs. The research contributes to the existing body of knowledge by offering insights into the specific dynamics shaping tourist allegiance in this unique region. Findings from the study provide practical implications for businesses, policymakers, and destination marketers, enabling them to tailor strategies that enhance customer loyalty and contribute to the sustainable growth of West Java's tourism sector.
Analysis of the Impact of Leadership, Organizational Culture, and Career Development on the Quality of Creative Industry Employees in Indonesia Khuan, Hendri; Nugroho, Robertus Adi; Santi Diwyarthi, Ni Desak Made; Mas Wiartha, Nyoman Gede; Irdhayanti, Efa
West Science Interdisciplinary Studies Vol. 2 No. 01 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i01.613

Abstract

This research investigates the impact of leadership styles, organizational culture, and career development on the quality of creative industry employees in Indonesia. Using a quantitative approach, a sample of 300 professionals from the creative sector was analyzed. The measurement model evaluation confirmed the reliability and validity of the constructs, while the structural model revealed significant positive relationships between leadership styles, organizational culture, and career development with the quality of creative industry employees. The results provide valuable insights for organizational strategies and practices within the Indonesian creative industry, emphasizing the importance of visionary leadership, innovative culture, and career development opportunities in enhancing the quality of creative outputs.
Analysis of Consumer Perceptions of Product Quality, Sales Promotion, and Ease of Purchase in Increasing Purchasing Decisions at Start-up Companies in Indonesia Khuan, Hendri; Rahmiyati , Nekky; Mendrofa, Kristiurman Jaya; Santi Diwyarthi, Ni Desak Made; Mas Wiartha, Nyoman Gede
West Science Interdisciplinary Studies Vol. 2 No. 01 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i01.614

Abstract

This research investigates consumer perceptions of product quality, sales promotion, and ease of purchase in the context of start-up companies in Indonesia. A quantitative research design, employing a sample of 150 participants, explores the relationships between these factors and their collective impact on consumer purchasing decisions. The study utilizes a cross-sectional survey approach, including demographic variables, and employs statistical analysis, including correlation and regression analyses with SPSS. The findings highlight the significance of product quality, sales promotion, and ease of purchase in shaping consumer preferences. Product quality emerges as the strongest influencer, followed by sales promotion and ease of purchase. Demographic variations further emphasize the need for tailored marketing strategies. The research contributes valuable insights for start-ups aiming to navigate Indonesia's diverse consumer landscape.
Juridical Analysis of Law Number 11 of 2008 on Electronic Information and Transactions (ITE) and its Impact on Creative Economy Development in Indonesia Judijanto, Loso; Khuan, Hendri
West Science Law and Human Rights Vol. 2 No. 04 (2024): West Science Law and Human Rights
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wslhr.v2i04.1366

Abstract

This paper provides a juridical analysis of Law Number 11 of 2008 on Electronic Information and Transactions (ITE) and its impact on the development of the creative economy in Indonesia. The ITE Law was enacted to regulate online transactions and protect intellectual property, serving as a crucial framework for digital platforms that are essential to creative industries. However, the law has raised concerns regarding its vague defamation provisions, which have sometimes been applied in ways that stifle freedom of expression. Through a normative juridical approach and case study analysis, this research evaluates the effectiveness of the ITE Law in supporting the creative economy while identifying legal gaps and challenges in enforcement. The findings reveal that although the law provides necessary protections, reforms are needed to clarify its provisions and strengthen enforcement mechanisms to better serve Indonesia’s rapidly growing creative sector.
Normative Study of Law No. 27 of 2022 on the Protection of Personal Data and its Impact on the Fintech Industry in Indonesia Zuwanda, Zulkham Sadat; Judijanto, Loso; Khuan, Hendri; Triyantoro, Andri
West Science Law and Human Rights Vol. 2 No. 04 (2024): West Science Law and Human Rights
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wslhr.v2i04.1367

Abstract

The enactment of Law No. 27 of 2022 on Personal Data Protection marks a pivotal moment in Indonesia’s regulatory framework, particularly for industries that handle significant amounts of personal data, such as the financial technology (fintech) sector. This study provides a normative juridical analysis of the PDP Law and examines its impact on the fintech industry. The research focuses on the law’s key provisions, including consent requirements, data breach notification, and data security obligations. Additionally, the study explores the operational challenges fintech companies face in complying with the law, such as the costs of compliance, technical requirements, and the need for employee training. While the PDP Law enhances consumer trust by offering greater protection and transparency, it also presents hurdles that fintech firms must overcome to ensure compliance. The analysis concludes with recommendations for fintech companies to balance legal obligations with innovation to maintain competitiveness in Indonesia’s evolving digital economy.
Juridical Study of Digital Campaign Regulations and Election Violations in the 2024 Elections in Indonesia: Analysis of the Role of the ITE Law in Handling Hoaxes and Hate Speech Khuan, Hendri; Wahyudi, Fajar Satriyawan
West Science Law and Human Rights Vol. 3 No. 01 (2025): West Science Law and Human Rights
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wslhr.v3i01.1592

Abstract

This study examines the role of the Information and Electronic Transactions (ITE) Law in regulating digital campaigns and addressing election violations during the 2024 Indonesian elections. With the increasing prevalence of online hoaxes and hate speech, this research adopts a normative juridical approach to analyze the effectiveness and limitations of the ITE Law in maintaining electoral integrity. The study reveals that while the ITE Law has provided a legal framework for addressing digital violations, challenges in its enforcement, such as vague provisions, selective implementation, and jurisdictional issues, have undermined its impact. The research also compares Indonesia's approach with international practices and suggests improvements in legal clarity, proactive monitoring, enforcement, public awareness, and international cooperation. The findings contribute to the development of a more robust regulatory framework for future elections in Indonesia, aiming to strengthen the role of digital platforms in promoting fair and transparent elections.
Building Organizational Resilience in the Era of Uncertainty: Strategies and Best Practices Khuan, Hendri
Management Studies and Business Journal (PRODUCTIVITY) Vol. 1 No. 2 (2024): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/xdej2b78

Abstract

This literature review aims to explore strategies and best practices for building organizational resilience in the era of uncertainty. The research synthesizes existing literature to identify key predictors of organizational resilience, including resilient leadership, human capital management strategies, proactive resilience approaches, and cost optimization techniques. The methodology employed in this study involves a systematic literature review using reputable international academic databases over the past five years. Findings reveal that resilient leadership plays a crucial role in fostering organizational resilience by cultivating a resilient culture, enhancing awareness, facilitating learning processes, and strengthening physiological capital. Additionally, human capital management strategies focusing on individual capability development and resilience-building contribute significantly to organizational resilience. Proactive resilience approaches and cost optimization techniques further enhance organizational resilience by enabling quick adaptation and response to unexpected events. This study highlights the importance of adopting a multi-level approach to cost optimization and emphasizes the need for empirical research to validate the effectiveness of different resilience-building strategies. The findings offer practical insights for organizations seeking to enhance their resilience in uncertain environments.
Financial Inclusion and Economic Empowerment Khuan, Hendri
Accounting Studies and Tax Journal (COUNT) Vol. 1 No. 2 (2024): Accounting Studies and Tax Journal
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/qh1pmg78

Abstract

This research investigates the relationship between Financial Inclusion and Economic Empowerment, with a focus on the influence of access to formal financial services on individual economic independence and participation in economic decision making. Through systematic literature analysis, this study explores the concepts of Financial Inclusion and Economic Empowerment, as well as the factors that influence the relationship between the two. The research results show that increasing Financial Inclusion has the potential to increase Economic Empowerment, especially among marginalized groups and women. However, the success of implementing Financial Inclusion is influenced by various institutional, policy, technological, and social and cultural factors. This research highlights the importance of attention to inclusive policy frameworks and collaborative efforts between various stakeholders in achieving the goals of financial inclusion and sustainable economic empowerment.
The Role of Technology Start-ups in Driving Economic Growth Post-Pandemic Khuan, Hendri; Rohim, Mohamad; Rukmana, Arief Yanto; Kurniawan, Ramdhan; Suprianus Pian TA
West Science Journal Economic and Entrepreneurship Vol. 1 No. 08 (2023): West Science Journal Economic and Entrepreneurship
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsjee.v1i03.150

Abstract

The COVID-19 pandemic triggered unprecedented disruptions across global economies, compelling various sectors to swiftly adapt to new realities. In this context, technology start-ups emerged as pivotal actors in driving post-pandemic economic growth. This study employs a comprehensive bibliometric analysis to elucidate the multifaceted role of technology start-ups in the recovery process. By systematically reviewing and analyzing a diverse corpus of scholarly literature, we uncover prevalent themes, influential authors, collaboration patterns, and keyword associations within this dynamic domain. Our findings reveal a surge in research output during the pandemic period, underscoring the urgency to understand the contributions of technology start-ups. Themes such as innovation, digital transformation, sustainable development, and global collaboration emerged prominently. Influential authors and institutions are identified, signaling thought leadership and collaborative networks. Moreover, the integration of Visualizing Output Similarities (VOS) Viewer analysis enhances our comprehension of thematic clusters and interrelationships. In conclusion, this bibliometric exploration provides insights that inform policy, industry, and academia, emphasizing the pivotal role of technology start-ups in shaping a resilient and innovative post-pandemic economic landscape.
The Role of Technology in Fostering Innovation and Growth in Start-up Businesses Khuan, Hendri; Andriani , Eva; Rukmana, Arief Yanto
West Science Journal Economic and Entrepreneurship Vol. 1 No. 08 (2023): West Science Journal Economic and Entrepreneurship
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsjee.v1i03.151

Abstract

The integration of technology within the context of start-up enterprises has emerged as a transformative force driving innovation and growth. This paper presents a bibliometric analysis of the literature on the role of technology in propelling business innovation and growth in start-ups. Through a systematic review of scholarly articles, this study aims to uncover key trends, themes, and influential contributions in the field. The analysis employs co-citation networks, author and institution mapping, journal analysis, and keyword clustering to map the intellectual landscape of this dynamic research domain. The findings highlight the centrality of concepts such as open innovation, digital transformation, and disruptive innovation, underscoring the multidimensional interplay between technology and start-up success. Prolific authors and influential institutions are identified, showcasing the collaborative nature of research in this area. The prominence of specific journals underscores the dissemination of knowledge within the academic community. The comprehensive keyword analysis reveals prevalent themes such as business models, performance, and open innovation, as well as emerging considerations including sustainability and barriers. The insights derived from this bibliometric analysis contribute to a deeper understanding of the complex dynamics that shape the symbiotic relationship between technology, innovation, and growth in start-ups.