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Journal : Journal of System and Computer Engineering

User Satisfaction level of Self-lending Machine using the End User Computing Satisfaction (EUCS) Model at the National Library of the Republic of Indonesia Aulia, Fitri; Erlianti, Gustina
Journal of System and Computer Engineering Vol 7 No 2 (2026): JSCE: April 2026
Publisher : Universitas Pancasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61628/jsce.v7i2.2612

Abstract

Libraries have undergone a significant transfomation from manual systems to automated services as part of advances in information technology. One innovation in circulation services is the implementation of self-lending machines to improve efficiency and user independece. This study aims to evaluate the utilization of self-lending machines at the National Library of the Republic on Indonesia using the End User Computing Satisfaction (EUCS) model, which includes ontent, accuracy, format, ease of use, and timeliness. This research employes a quantitative approach with a descriptive method. Data were collected through quastionnaires distributed to 86 respondents selected using purposive sampling. The results show that overall user satisfaction is categorized as ver satisfied. The content and accuracy dimensiones obtained the highest mean scores, followed by format and ease of use, while timeliness recorded the lowest score. These findings indicate that the system has been effectively implemented and is able to meet user needs, altough improvements are still required in terms of system responsiveness and usability. This study highlights the importance of continuous evaluation to enchance technology-based library services and improve user-oriented service quality.
Co-Authors Abdul Halim Rahmatullah Achadiyani Agil Al Idrus, Agil Al Alengka, Novi Alfarafisa, Nayla Majeda Ambarwati, Dyah Amrullah, Roni Anggraini, Reni Dia Arina Mufrihah Arina Mufrihah, Arina Aryana, Ida Bagus Putu Asror, M. Zainul Astrid Feinisa Khairani Baiq Mahyatun Chou, Yoan Desi Ariska Dewi Yulianti Dewi Yulianti Dimmiyati, Dimmiyati Effendi, Erwan Erman, Ery Ernawati Fathurrahman Fatria Harwanto Firdaus, Muhammad Bintang Gustina Erlianti Hamdini, Izmi Rafi Hamdini, Izmi Rafi Hamdini, Izmi Rafi HAMIDI, M. NIZAR SYARIF Harahap, Yasmin Havizah, Ilma Nur Helda I Dewa Putu Partha I Dewa Putu Partha I Gede Ratnaya I Made Sutajaya I Wayan Suastra I Wayan Suja Jasmine, Annisah Biancika Johanes Juliana, Septa Kamaria, Kamaria Khairani Alawiyah Matondang M. Deni Siregar M. Zainul Asror Maesak, Cantri Marfuatun Marfuatun Marfuatun Marfu’atun . Maslani, Maslani Mona Lisa Muhamad Rizki Fahmi Muhamad Takiuddin Muhammad Marzuki Muharramah, Disa Hijratul Muhlis Muliani Muliani, Muliani Musifuddin Musifuddin Nadia Saragih Novitasari, Prihatini Dini Nuh Ghazali Djadjuli, Hidayat Nurfadilla, Hikma Nurfitri, umami Nurul Ilmi, Nurul Nurulhajj, Fadilah Arfan Pulungan, Rafiah Maharani Qistubillah, Nabil Qurniawati, Muslimah Rahmat Hidayat Rahmatullah, Abdul Halim Rasmi, Ayu Citra Rasmi, Dewa Ayu Citra Ridwan . Rivdya Eliza Robyanto, Sony Rofiuddin Roni Amrulloh Rufi'i SAFITRI, SANI Septriyogi, L. M Sasaki Shaiqh, Neng Moya Sabhana siti aminah Sony Robyanto Syafriani Syafriani, Syafriani Taqiyuddin, M Tari, Putri Inrian Umam, Busro Akramul Umi Aisyah Umi Aisyah, Umi Wal, Zaen Wathoni, Muhammad Zainul Widiana, Wayan Winda Sukmani Wulanjati, Syara Yusri Zaen Wal Zain, Maulidiana