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All Journal JURNAL SISTEM INFORMASI BISNIS Jurnal Algoritma Proceeding SENDI_U E-Dimas: Jurnal Pengabdian kepada Masyarakat Journal of ICSAR JADECS (Journal of Art, Design, Art Education and Culture Studies) Abdimas Pedagogi: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Penelitian dan Pengembangan Pendidikan Luar Biasa Jurnal ORTOPEDAGOGIA Jurnal Pendidikan Nonformal INTECOMS: Journal of Information Technology and Computer Science Journal of Nonformal Education and Community Empowerment KOLOKIUM: Jurnal Pendidikan Luar Sekolah International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Teknologi Dan Sistem Informasi Bisnis JIKA (Jurnal Informatika) Community Development Journal: Jurnal Pengabdian Masyarakat Infotech: Journal of Technology Information GUYUB: Journal of Community Engagement IJPD (International Journal Of Public Devotion) DEVICE Transformasi dan Inovasi : Jurnal Pengabdian Masyarakat Penamas: Journal of Community Service Jurnal Algoritma Jurnal Pembelajaran, Bimbingan, dan Pengelolaan Pendidikan Duta.com : Jurnal Ilmiah Teknologi Informasi dan Komunikasi NUSANTARA: Jurnal Pengabdian Kepada Masyarakat Proceeding of International Conference Health, Science And Technology (ICOHETECH) Prosiding Seminar Nasional Teknologi Informasi dan Bisnis SOROT: Jurnal Pengabdian Kepada Masyarakat Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat Manis : Jurnal Manajemen dan Bisnis Proceedings Series of Educational Studies Jurnal Kesehatan, Rekam Medis dan Farmasi (JUK-Medifa)
Sopingi Sopingi, Sopingi
Universitas Negeri Malang
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Journal : Infotech: Journal of Technology Information

 1 
IMPLEMENTASI CHATBOT BERBASIS ARTIFICIAL NEURAL NETWORK UNTUK MENDUKUNG EFISIENSI LAYANAN KONSULTASI DI PT LOKAKITA KREATIF INDONESIA Harist, Muhammad Abdul; Sopingi, Sopingi; Irawan, Ridwan Dwi
Infotech: Journal of Technology Information Vol 11, No 2 (2025): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v11i2.449

Abstract

The rapid development of information technology has driven companies to innovate in delivering faster and more efficient services. PT Lokakita Kreatif Indonesia, a company engaged in consulting and mapping services, often receives recurring questions from clients, which were previously handled manually. To address this issue, this study aims to design and develop a Chatbot system based on Artificial Neural Networks (ANN) that can understand user intent and provide automated responses. The system was developed through several stages, including data collection, text preprocessing, ANN model training using Keras, and integration into a web application built with Flask. The dataset was compiled from frequently asked questions submitted by clients and processed into a machine-readable format. Testing results show that the Chatbot can provide accurate answers with an accuracy rate of up to 87% and a relatively fast response time. These findings indicate that the system can assist the company in delivering initial consultation services in a consistent and autonomous manner. The Chatbot not only improves work efficiency but also opens opportunities for further development through integration with other communication platforms.
Co-Authors 'Ilmi, Achmad Miftachul A.A. Ketut Agung Cahyawan W Abidin, Frita Idkhariza Adityasmara, Farhan Agung Kurniawan Agustina Srirahayu Agustina, Nur Indah Ahmad Taufiq Ahmad Wahyu Saputra, Nur Anggarani, Dinar Arsy Annisa Ita Yulianti Aprilia Putri, Eka Ardiyanto, Marta Arfandi Prasetyo Atina, Vihi Aulia Sintya Baruna Setyoningrum Desi Chuluqi Fitri Dika Dwi Lestari Dwi Hartanti Eko Purwanto Eli Rahmawati Endro Wahyuno Gita Martha Yulandha Hardika Hardika Harist, Muhammad Abdul Heny Kusdiyanti, Heny Hidayatullah Hidayatullah I Gusti Ayu Widia Anggun Swandewi Ichsan Pradana, Afu Imai Larasati Indah Wahyu Utami Indra Febrianto Indra Hastuti Indra Hastuti Indra Hastuti, Indra Irawan, Ridwan Dwi Isdinah Frizka Ishom, Moh. Jati Prabawa, Dhimas Jayanti, Lovina Karkono Karkono Kaulika, Vania Wilona Kukuh M Raharjo luluk Innisyak Marta Ardiyanto Mohammad Efendi Muslihati Mutiara Lavida Ilma Nafiah Nur Mega Aris Saputra Pradana, Afu Ichsan Purnamasari, Ica Purweni, Mei Ragil Tri Wibowo Ramadhani, Vannicia Wahyu Ratih, Suci Puspita Ratini Setyowati Rizka Apriani Romadlon, Ahsan Rozi, Muhammad Fahrur Rozi, Muhammad Fahrur Rully Aprilia Zandra Saputra, Rizal Dwi SEPTI WULANDARI Sihkabuden Sihkabuden Singgih Purnomo Sri Wahyuni Sukendar, Markus Utomo Sulfa, Devi Mariya Sumarlinda, Sri Suripan Suripan, Suripan Surya Arif Wijaya Thi Thu Hang, Nguyen Tri Prasetyo, Heri Tsania Nur Diyana Usep Kustiawan widagdo, yohanes martono Wijaya, Robby Wijiyanto Wijiyanto, Wijiyanto Wirawan, Ivan Kurnia Wiwik Dwi Hastuti Yuana Maulidia Yunianti, Geas Alida Yusuf Sobri, Ahmad Zulkarnain Zulkarnain Zulkarnain Zulkarnain