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All Journal TELKOMNIKA (Telecommunication Computing Electronics and Control) Format : Jurnal Imiah Teknik Informatika Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal Ilmiah FIFO JURNAL MEDIA INFORMATIKA BUDIDARMA JURIKOM (Jurnal Riset Komputer) JOURNAL OF SCIENCE AND SOCIAL RESEARCH Building of Informatics, Technology and Science Journal of Information Systems and Informatics JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Computer System and Informatics (JoSYC) Jurnal Sistem Komputer dan Informatika (JSON) Reswara: Jurnal Pengabdian Kepada Masyarakat Syntax: Journal of Software Engineering, Computer Science and Information Technology Yayasan Cita Cendikiawan Al Khwarizmi Jurnal Teknologi Sistem Informasi dan Sistem Komputer TGD Jurnal SAINTIKOM (Jurnal Sains Manajemen Informatika dan Komputer) KLIK: Kajian Ilmiah Informatika dan Komputer TIERS Information Technology Journal Jurnal IPTEK Bagi Masyarakat Jurnal Pengabdian Masyarakat IPTEK Journal of Information Systems and Technology Research Jurnal Sistem Komputer Triguna Dharma (JURSIK TGD) Jurnal Sistem Informasi Triguna Dharma (JURSI TGD) Paradigma DEVICE : JOURNAL OF INFORMATION SYSTEM, COMPUTER SCIENCE AND INFORMATION TECHNOLOGY Journal of Computer Science and Research Jurnal INFOTEL Jurnal Pengabdian Masyarakat Nasional Conference Proceedings International Conference on Education Innovation and Social Science International Journal of Informatics and Data Science
Asyahri Hadi Nasyuha
(Scopus ID: 57214154368), Universitas Teknologi Digital Indonesia, Yogyakarta
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Journal : Format : Jurnal Imiah Teknik Informatika

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Menilai Kepuasan Produk Menggunakan CSI Berdasarkan Respons Konsumen Nasyuha, Asyahri Hadi; Habibie, Dedi Rahman; Kurniawati, Deborah; Suryati, Pulut
FORMAT Vol 14, No 1 (2025)
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/format.2025.v14.i1.006

Abstract

The main issue addressed in this research is identifying the factors that influence customer satisfaction and understanding how well a product meets customer expectations. A questionnaire was distributed to collect data from consumers, and the CSI method was applied to assess the overall satisfaction level based on key aspects such as Product quality, Product durability, Price, Service, Purchasing process and Shipping process. The results showed that most consumers were satisfied with the product, with quality and after-sales service being the most significant factors contributing to overall satisfaction. However, areas such as pricing and ease of use were identified as needing improvement. The study also found that the CSI method provides a reliable means of measuring customer satisfaction and offers valuable insights into areas for product improvement. Based on the findings, the research suggests focusing on enhancing after-sales service and adjusting pricing strategies to better meet consumer expectations. Further research could expand the study to include external factors such as market competition and industry trends, while incorporating advanced analytical methods like regression analysis or machine learning for more in-depth predictions of customer satisfaction.
Co-Authors A F Limas Ptr A, Azanuddin Abdul Karim Abdullah, MT, Dr. Rijal Abror, Dzulchan Afdal Al Hafiz Agustina Sidabutar Ahmad Fitri Boy Ahyanuardi Ahyanuardi Al Hafiz, Afdal Alda Fadilla Ali Hamsar Ali Ikhwan Ali Ikhwan Aloysius Agus Subagyo Aly, Moustafa H Amrullah Amrullah Andriyani, Widyastuti Anwar, Badrul Ardianto Pranata Ardianto Pranata Pranata Asmar Yulastri Azanuddin Azanuddin B. Herawan Hayadi Badrul Anwar Bagas Triaji Buyung Solihin Hasugian Candra Setya, Sigit Chung, Meng-Yun Damayanti, Ariesta Deborah Kurniawati Dedi Rahman Habibie Dedi Rahman Habibie Dedy Irfan Devri Suherdi Dicky Nofriansyah Dini Fakta Sari, Dini Fakta Dison Librado Edy Prayitno Edy Prayitno Egi Affandi Elyas, Ananda Hadi Erna Hudianti Pujiarini Faisal Taufik Fauzi Erwis Febriyani, Fina FERI SETIAWAN Ganefri Ganefri Ginting, Erika Fahmi Habibie, Dedi Rahman Hafizah Hafizah Hamsar, Ali Hasan Maksum Hendra Jaya Hendra, Yomei Hendryan Winata Hera Wasiati Hutagalung, Juniar Ibnu Rusydi Irawati, Novica Ita Mariami Iwan Purnama Jalius Jama jufri halim Junaidi Junaidi Khairul Khoiri, Muhammad Hafidz Ady Latifah Hanum Leswanto, Tomi Lucia Nugraheni Harnaningrum Lusiyanti Lusiyanti Lusiyanti Lusiyanti Lusiyanti, Lusiyanti M. Giatman Mardiah Nasution Mariami, Ita Marsono Marsono Marsono Marsono Marsono Marwanta, Y. Yohakim Masyuni Hutasuhut Maulana, Dandi Maulana, Fajar Mesran, Mesran Moch Iswan Perangin-Angin Mochammad Iswan Moustafa H. Aly Moustafa H. Aly Muhammad Syahril Muhammad Zunaidi Mukhlis Ramadhan Muskhir, Mukhlidi Nasution, Hanifah Nur Nizwardi Jalinus Nugraha, Arya Adhi Nur Yanti Nur Yanti Lumban Gaol Nur Yanti, Nur Nurarif, Saiful Pane, Usti Fatimah Sari Sitorus Perangin Angin, Moch Iswan Perangin-angin, Moch. Iswan Perdana, Ivan Jaka Pratiwi, Hani Dita Pulut Suryati, Pulut Purwadi Purwadi Putri Febrianty Ramadhan, Muhammad Sabir Ramadhan, Mukhlis Refdinal, Refdinal Rico Imanta Ginting Rikie Kartadie Rizky, Firahmi Roziyani Setik Saiful Nurarif Saniman Saniman Santoso, Ismawardi Satria Fandani Setiawan, Feri Simatupang, Wakhinuddin Sinta Mega Sinaga Solly Aryza Sri Redjeki Sri Redjeki Suardi Yakub Sudarmanto Sudarmanto, Sudarmanto Trinanda Syahputra Trinanda Syahputra Tugiono Tugiono Tujantri , Harkam Utami, Anik Oktavia Veza, Okta Vina Winda Sari Wahyudi, Udin Dwi Widiarti Rista Maya WINDHA MEGA PRADNYA DHUHITA Yohanni Syahra Yohanni Syahra Yolanda Wiguna Yuni Franciska Tarigan Yustria Handika Siregar Zakarias Situmorang Zulfi Azhar Zulham Sitorus Zulham Zulham Zulkifli Zulkifli Zunaidi, Muhammad