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TRUST, SECURITY, CONVENIENCE, QUALITY OF SERVICE AND PRICE ON ONLINE PURCHASE DECISIONS IN PT. YANMARINDO PERKASA Junaedi, Achmad Tavip; Wijaya, Febriana Wendy; Panjaitan, Harry Patuan; Yovita, Indri; Renaldo, Nicholas
Procuratio : Jurnal Ilmiah Manajemen Vol 12 No 2 (2024): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v12i2.4387

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kepercayaan, keamanan, kemudahan, kualitas pelayanan dan harga terhadap keputusan pembelian secara online. Populasi dalam penelitian ini adalah konsumen PT. Yanmarindo Perkasa yang melakukan pembelian secara online. Teknik pengambilan sampel menggunakan metode convenience sampling yang dimana sampelnya berjumlah 100 sampel. Penelitian ini menggunakan data primer dan data sekunder. Dalam penelitian ini, data primer diperoleh langsung dari responden dengan membagikan kuesioner sedangkan data sekunder diperoleh langsung dari perusahaan berupa data hasil penjualan tahunan secara online oleh pihak marketing PT. Yanmarindo Perkasa. Teknik analisis penelitian yang digunakan adalah analisis deskriptif, uji asumsi klasik, analisis regresi linear berganda dan pengujian hipotesis menggunakan bantuan software SPSS versi 21. Hasil penelitian ini menunjukan bahwa variabel kemudahan memiliki pengaruh positif dan signifikan terhadap keputusan pembelian secara online pada PT. Yanmarindo Perkasa, sedangkan variabel kepercayaan, keamanan, kualitas pelayanan dan harga memiliki pengaruh positif namun tidak signifikan terhadap keputusan pembelian secara online pada PT. Yanmarindo Perkasa. This study aims to determine the effect of trust, security, convenience, service quality and price on online purchasing decisions. The population in this study were consumers of PT. Yanmarindo Perkasa who makes online purchases. The sampling technique used convenience sampling method in which the sample amounted to 100 samples. This study uses primary data and secondary data. In this study, primary data was obtained directly from respondents by distributing questionnaires, while secondary data was obtained directly from the company in the form of annual sales data online by the marketing party of PT. Yanmarindo Perkasa. The research analysis technique used is descriptive analysis, classical assumption test, multiple linear regression analysis and hypothesis testing using SPSS version 21 software. The results of this study indicate that the convenience variable has a positive and significant influence on online purchasing decisions at PT. Yanmarindo Perkasa, while the variables of trust, security, service quality and price have a positive but not significant effect on online purchasing decisions at PT. Yanmarindo Perkasa.
PROFITABILITY, TRADE VOLUME, AND LEVERAGE ON STOCK PRICE VOLATILITY WITH DIVIDEND POLICY AS A MODERATION VARIABLE IN LQ45 INDEXED COMPANIES Renaldo, Nicholas; Panggabean, Jessylane; Suhardjo, Suhardjo; Junaedi, Achmad Tavip; Horsiando, Eric; Sugiyarti, Listya; Sutandijo, Sutandijo
Kurs : Jurnal Akuntansi, Kewirausahaan dan Bisnis Vol 9 No 2 (2024): Kurs : Jurnal Akuntansi, Kewirausahaan dan Bisnis
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/kurs.v9i2.4787

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh profitabilitas, volume perdagangan, dan leverage terhadap volatilitas harga saham dengan kebijakan dividen sebagai variabel moderasi. Populasi dalam penelitian ini adalah seluruh perusahaan yang terindeks dalam indeks LQ45 periode 2017-2021 sebanyak 45 perusahaan. Teknik pengambilan sampel digunakan dengan metode Purposive sampling. Jumlah sampel penelitian ini adalah 40 perusahaan yang memenuhi kriteria sampel. Teknik pengumpulan data menggunakan laporan keuangan tahunan perusahaan terindeks LQ45 periode 2017-2021, Sedangkan uji asumsi klasik (uji normalitas, uji heteroskedastisitas, uji multikolnieritas, uji autokorelasi), uji model (uji F, uji t, koefisien determinasi). Hasil penelitian ini menunjukkan bahwa profitabilitas berpengaruh negatif terhadap volatilitas harga saham, leverage berpengaruh negatif terhadap volatilitas harga saham, Kebijakan dividen berpengaruh negatif terhadap volatilitas harga saham, Profitabilitas berpengaruh positif dapat diperkuat oleh kebijakan dividen yang berpengaruh positif terhadap volatilitas harga saham, leverage berpengaruh positif dapat diperkuat oleh kebijakan dividen yang berpengaruh positif terhadap volatilitas harga saham The purpose of this study was to determine the effect of profitability, trading volume, and leverage on stock price volatility with dividend policy as a moderating variable. The population in this study are all companies indexed in the LQ45 index for the 2017-2021 period, totaling 45 companies. The sampling technique used was purposive sampling method. The number of samples in this study were 40 companies that met the sample criteria. The data collection technique uses the annual financial reports of companies indexed LQ45 for the 2017-2021 period, while the classical assumption test (normality test, heteroscedasticity test, multicollinearity test, autocorrelation test), model test (F test, t test, coefficient of determination). The results of this study indicate that profitability has a negative effect on stock price volatility, leverage has a negative effect on stock price volatility, dividend policy has a negative effect on stock price volatility, profitability has a positive effect can be strengthened by dividend policy which has a positive effect on stock price volatility, leverage can have a positive effect reinforced by dividend policy which has a positive effect on stock price volatility.
MODERASI KOMPETENSI SUMBER DAYA MANUSIA DALAM PENINGKATAN KUALITAS LAPORAN KEUANGAN PEMERINTAH DAERAH Yenni, Elfita; Junaedi, Achmad Tavip; Wijaya, Evelyn
Jurnal Akuntansi, Keuangan, Pajak dan Informasi (JAKPI) Vol 4, No 2 (2024)
Publisher : Unversitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/jakpi.v4i2.4492

Abstract

The purpose of this study was to determine and analyze the influence of accounting understanding, Regional Financial Accounting System, Government Internal Control System, and human resource competence on the quality of Pekanbaru City government financial reports. And to determine and analyze whether human resource competence strengthens the influence of accounting understanding, Regional Financial Accounting System, and Government Internal Control System on the quality of Pekanbaru City government financial reports. The population in this study were Civil Servants in Pekanbaru City. The sampling technique for respondents used was purposive sampling, which is a sampling technique based on certain criteria. The research sample included the financial management sub-section, namely 2 people in each OPD. Data analysis used Moderate Regression Analysis. The results of the study stated that accounting understanding had a negative and significant effect, the Regional Financial Accounting System had a positive and insignificant effect, the Internal Control System had a positive and insignificant effect and HR competence had a positive and significant effect on the quality of financial reports of Regional Government Organizations in Pekanbaru City. Accounting understanding through HR competence had a negative and insignificant effect on the quality of financial reports. The application of the Regional Financial Accounting System through the HR Competence variable had a negative and insignificant effect on the quality of financial reports. Internal Control System through HR Competency variable has a positive but insignificant effect on the quality of financial reports.
Balancing Offshore Renewable Energy and Marine Conservation in the Blue Economy Renaldo, Nicholas; Junaedi, Achmad Tavip; Suhardjo, Suhardjo; Jahrizal, Jahrizal; Yovita, Indri; Musa, Sulaiman; Cecilia, Cecilia
Journal of Applied Business and Technology Vol. 5 No. 2 (2024): Journal of Applied Business and Technology
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/jabt.v5i2.168

Abstract

The Blue Economy represents a sustainable approach to harnessing ocean resources for economic growth while preserving marine ecosystems. This study explores the intersection of offshore renewable energy development, particularly wind and tidal energy, and marine conservation. It highlights the significance of adopting innovative technologies, such as floating wind turbines, and emphasizes the role of Marine Spatial Planning (MSP) and Ecological Modernization Theory (EMT) in balancing economic activities with environmental protection. Using qualitative research methods, including semi-structured interviews with stakeholders from renewable energy companies, conservation NGOs, policymakers, and local fishing communities, this study reveals key themes related to policy gaps, innovative solutions, and the necessity of stakeholder collaboration. Findings indicate that existing regulatory frameworks often inadequately address ecological impacts, creating inconsistencies between energy development and conservation efforts. However, advancements in technology and collaborative approaches show promise for minimizing environmental disruption. The research underscores the need for stronger regulatory frameworks that integrate marine conservation into energy development plans. It advocates for community involvement in decision-making processes and the adoption of eco-friendly technologies. By aligning regulatory practices with sustainable development principles, the study presents a pathway toward achieving a balanced Blue Economy, ensuring both economic prosperity and the health of marine ecosystems for future generations. Future research areas are identified to further enhance understanding of the long-term impacts and effective management strategies in this critical field.
Advancing Digital and Technology Literacy through Qualitative Studies to Bridging the Skills Gap in the Digital Age Junaedi, Achmad Tavip; Panjaitan, Harry Patuan; Yovita, Indri; Veronica, Kristy; Renaldo, Nicholas; Jahrizal, Jahrizal
Journal of Applied Business and Technology Vol. 5 No. 2 (2024): Journal of Applied Business and Technology
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/jabt.v5i2.170

Abstract

The digital age has transformed the way individuals live, work, and interact, with innovations like artificial intelligence, cloud computing, and the Internet of Things (IoT) reshaping industries and societies. This study examines the key obstacles to improving digital and technology literacy and proposes strategies to bridge this gap. The research focuses on developing economies, where socio-economic, infrastructural, and educational barriers exacerbate the digital divide. Employing a qualitative literature review, the study analyzes peer-reviewed articles, reports, and case studies to identify the main challenges and successful interventions in promoting digital literacy. The novelty of this research lies in its contextual focus on developing economies, its multi-sectoral approach involving public and private collaboration, and its emphasis on tailored, lifelong learning programs. By integrating case studies and a thematic analysis of current initiatives, this study provides actionable recommendations for advancing digital and technology literacy, enabling individuals and organizations to fully participate in an increasingly digital world. Advancing digital and technology literacy is vital for closing the skills gap in today’s digital age. Despite numerous initiatives, challenges such as limited access, resistance to change, and inadequate educational programs persist. Holistic, multi-sectoral approaches are necessary to create meaningful improvements in literacy rates, contributing to social mobility and economic development. Future studies could use a quantitative approach to measure the impact of specific interventions on digital literacy. Longitudinal research could track the effectiveness of ongoing programs in different socioeconomic settings.
The Impact of Government Accounting Standards Implementation, Internal Control Systems, and Human Resource Competence on Regional Financial Report Quality Yenni, Elfita; Junaedi, Achmad Tavip; Wijaya, Evelyn
Journal of Applied Business and Technology Vol. 5 No. 3 (2024): Journal of Applied Business and Technology
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/jabt.v5i3.182

Abstract

This study introduces a comprehensive model that simultaneously investigates the interplay of Government Accounting Standards Implementation, Internal Control Systems, and Human Resource Competence in determining regional financial report quality. This study employs a quantitative research design. The sample size for this study is 96 respondents, meeting the minimum requirement for Structural Equation Modeling (SEM) analysis. Only human resource competence can improve regional financial report quality. These findings align with Agency Theory, emphasizing that competent agents (human resources) are critical for reducing information asymmetry and improving financial reporting. They also connect to Institutional Theory, illustrating that formal systems like GAS and ICS require human agency to operationalize institutional norms effectively. Finally, the results support Resource-Based Theory (RBT), highlighting HRC as a strategic resource that drives organizational success in financial reporting. Future studies should explore the impact of external audits, political stability, and organizational culture on financial report quality.
Blue Innovation, Value Creation, and Decision-making on Digital Performance and Sustainability Renaldo, Nicholas; Junaedi, Achmad Tavip; Suhardjo, Suhardjo; Veronica, Kristy; Augustine, Yvonne; Musa, Sulaiman; Cecilia, Cecilia
Journal of Applied Business and Technology Vol. 5 No. 3 (2024): Journal of Applied Business and Technology
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/jabt.v5i3.189

Abstract

This study proposed model framework introduces a novel approach by positioning Blue Innovation as a primary driver of Value Creation and Decision-Making, which in turn mediate the relationship between Digital Performance and Sustainability. In this quantitative research, data will be collected using a structured questionnaire. The sample size will be 155 respondents. This study uses Structural Equation Modeling (SEM) analysis to analyze the influence of independent, intervening, and control variables on the dependent variable. The findings provide significant insights into how these variables interact and influence one another, summarized as blue innovation significantly enhances digital performance, value creation has a strong positive impact on digital performance, decision-making significantly improves digital performance, blue innovation positively influences sustainability, value creation cannot directly increase sustainability, decision-making has a significant positive impact on sustainability, digital performance significantly enhances sustainability, blue innovation increases sustainability through digital performance, value creation indirectly increases sustainability through digital performance, decision-making positively influences sustainability through digital performance.
CURRENT RATIO, DEBT TO EQUITY RATIO, RETURN ON EQUITY, FIRM SIZE, DIVIDEND PAYOUT RATIO, AND GREEN ACCOUNTING ON STOCK RETURN IN LQ45 COMPANIES LISTED ON THE INDONESIA STOCK EXCHANGE 2017-2021 PERIOD Renaldo, Nicholas; Octavellyn, Shierly; Suhardjo, Suhardjo; Junaedi, Achmad Tavip; Yovita, Indri; Napitupulu, Ryan Pardomuan
Bilancia : Jurnal Ilmiah Akuntansi Vol 8 No 4 (2024): Bilancia : Jurnal Ilmiah Akuntansi
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/bilancia.v8i4.4694

Abstract

The purpose of this study was to determine the effect of the current ratio, debt-to-equity ratio, return on equity, firm size, dividend payout ratio, and green accounting on stock returns of LQ45 companies listed on the Indonesia Stock Exchange for the 2017-2021 period. This study uses a quantitative approach. The population in this study were all LQ45 companies listed on the IDX for the 2017-2021 period, totaling 45 companies. Using the purposive sampling method, the sample in this study was set at 45 companies. The data collection technique in this study is to use the documentation method. Data analysis using regression with the help of Smart PLS. The results of this study indicate that the current ratio, debt-to-equity ratio, return on equity, firm size, and green accounting have no significant negative effect on stock returns, while the dividend payout ratio has a significant negative effect on stock returns of LQ45 companies listed on the Stock Exchange Indonesia for the 2017-2021 period. Suggestions for companies are expected to be able to manage each of the company's assets to gain profits so that they can increase stock prices which will affect the company's stock returns. Tujuan penelitian ini adalah untuk mengetahui pengaruh current ratio, debt to equity ratio, return on equity, firm size, dividend payout ratio, dan green accounting terhadap return saham perusahaan LQ45 yang terdaftar di Bursa Efek Indonesia periode 2017-2021. Penelitian ini menggunakan pendekatan kuantitatif. Populasi dalam penelitian ini adalah seluruh perusahaan LQ45 yang terdaftar di BEI periode 2017-2021 yang berjumlah 45 perusahaan. Dengan menggunakan metode purposive sampling, sampel dalam penelitian ini ditetapkan sebanyak 45 perusahaan. Teknik pengumpulan data dalam penelitian ini adalah dengan menggunakan metode dokumentasi. Analisis data menggunakan regresi dengan bantuan Smart PLS. Hasil penelitian ini menunjukkan bahwa current ratio, debt to equity ratio, return on equity, firm size, dan green accounting tidak berpengaruh negatif signifikan terhadap return saham, sedangkan dividen payout ratio berpengaruh negatif signifikan terhadap return saham perusahaan LQ45 yang terdaftar di Bursa Efek Indonesia periode 2017-2021. Saran bagi perusahaan diharapkan dapat mengelola setiap aset perusahaan untuk memperoleh laba sehingga dapat meningkatkan harga saham yang akan mempengaruhi return saham perusahaan.
Use of AI-based Banking Applications for Customer Service Junaedi, Achmad Tavip; Suhardjo, Suhardjo; Andi, Andi; Putri, Novita Yulia; Hutahuruk, Marice Br; Renaldo, Nicholas; Musa, Sulaiman; Cecilia, Cecilia
Luxury: Landscape of Business Administration Vol. 2 No. 2 (2024): Luxury: Landscape of Business Administration
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/luxury.v2i2.100

Abstract

This paper explores the state-of-the-art advancements in AI-based banking applications and their impact on customer service, focusing on their capabilities, benefits, and potential challenges. The descriptive qualitative method is used to examine real-world applications of AI in banking, focusing on their operational mechanisms and influence on customer experiences. The data analysis process involves the following steps: Thematic Analysis, Comparative Analysis, and Content Analysis. AI technologies such as chatbots, virtual assistants, and fraud detection systems enhance operational efficiency, provide personalized experiences, and improve security in banking. AI-based banking applications have significantly enhanced customer service by improving operational efficiency, personalization, and security, leading to higher customer satisfaction. Future research can investigate frameworks for ensuring fairness, transparency, and accountability in AI-driven customer service systems.
INCREASING EFFECT OF EMPLOYEE WORK ETHICS AND TRAINING ON EMPLOYEE PERFORMANCE AND SERVICE QUALITY AT PT XL AXIATA RIAU Setiawan, Yayat; Junaedi, Achmad Tavip; Chandra, Teddy
Journal of Applied Business and Technology Vol. 2 No. 3 (2021): Journal of Applied Business and Technology
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (495.85 KB) | DOI: 10.35145/jabt.v2i3.76

Abstract

The quality of customer service in companies is often affected by ethics and poor employee performance, lack of employee training on the necessary skills. These challenges lead to companies losing customers, declining quality, and being criticized in terms of service, lack of morale which leads to low productivity and hinders the achievement of PT XL AXIATA's goals. This study aims to determine the effect of employee work ethics and employee training on customer service quality in the service department. In particular, with the main objective to determine the relationship between Employee Performance and Customer Service Quality at PT XL AXIATA, the mediation results of employee training and the influence on the relationship between Employee Performance and Customer Service Quality at PT XL AXIATA. As well as the combined effect of ethics and employee training on the quality of customer service at PT XL AXIATA. The author adopted a descriptive research design. This study uses quantitative methods. The type of data used in this study is primary data, which means that the data is obtained directly by the respondent. In this study, the distribution of questionnaires as many as 83 respondents. The test used to test is a research instrument in the form of validity test, reliability test and classical assumption test. From the results of data processing using the T test (partial) variable Ethics (X1), Employee Training (X2) Able to Influence Employee Performance (Y1) and Service Quality (Y2).
Co-Authors Agung Suranto Agus Hocky Ahmad Rafa'i Alyauma Hajjah Amries Rusli Tanjung Amries Rusli Tanjung Amries Rusli Tanjung Andi Andi Andi Andi Andi Andi Anton Anton Anton Anton Aprilia, Bord Nandre Arih Dwi Prihastomo Asmara Hendra Komara Astri Ayu Purwati Astri Ayu Purwati Astuti Dara Anjeli Augustine, Yvonne Aulia Ramadhani Azridjal Aziz Bakhroini Benny Napitupulu Bord Nandre Aprila Cecilia Cecilia Cecilia Cecilia, Cecilia Chandra, Stefani Dadi Komardi David David Deby Tri Agustin Desnelita, Yenny Dhea Anggelina Djumilah Hadiwijoyo Dodi Sofyan Arief Eddy, Pujiono Eka Afnan Troena Emiliana Shania Meta Nahak Erlin Erlin Erpiani Siregar Evelyn Wijaya evelyn wijaya Evita Anugrah S Fadrul Fadrul Fadrul Fadrul Fadrul, Fadrul Fauzan Azim Fazal Mohamed Mohamed Sultan Fifi Puspita Fitri Yani Fitri Yani Fransisca, Luciana Fransiska Fransiska Geovanie, Geovanie Gusrio Tendra Gustientiedina Habibi Hairudin Hairudin Haristan, Meiviana Harry Patuan Panjaitan Helen Helen Herma Safitri Hocky, Agus Horsiando, Eric Hutahuruk, Marice Br Ida Ayu Putu Sri Widnyani Indri Yovita Intan Purnama Iwan Triyuwono Jahrizal Jaswar Koto Jennifer Chandra Jenny Angelica Jessen, Jessen Johan Johan Johan Johan Juniar Vina Komardi, Dadi Koto, Jaswar Kristy Veronica Kristy Veronica Kuswoyo Kuswoyo Layla Hafni Lindawati Sirait Luciana Fransisca Luciana Fransisca M Dalil Manullang, Megawati Marice Br Hutahuruk Marice Br Hutahuruk Marice Br Hutahuruk Marice Br Hutahuruk Marlim, Yulvia Nora Martha Ng Maydelyn Goh Mazzlida Mat Deli Megawati Pakpahan Michael Elian Davin Mimelientesa Irman Muhammad Adrian Agusta Muhammad Pringgo Prayetno Muhrodin, Muhrodin Mujtaba M. Momin Mujtaba M. Momin Mukhsin Mukhsin Musa, Sulaiman Nabila Hestia Nabila Wahid Nabila Wahid Napitupulu, Ryan Pardomuan Ngatno Nicholas Renaldo Nicholas Stanley Nicholas, Eric Novita Yulia Putri Novita Yulia Putri Nuriman M. Nur Nyoto Nyoto Nyoto, Nyoto Octafilia, Yusnita Octavellyn, Shierly Oka Atika Okalesa Okalesa Okalesa, Okalesa Olivia Dimaranty Onny Setyawan Onny Setyawan Onny Setywan Pamuji Hari Santoso Panggabean, Jessylane Prayetno, Muhammad Pringgo Prihastomo, Arih Dwi Priyono Priyono Purba, Jansaris Othniel Purnama, Intan Purwati, Astri Ayu Putri, Novita Yulia Rahma Widi Rahman, Sarli Ramadani, Yulita Ramadhani Ramadhani Ramdani Ramdani Rangga Rahmadian Yuliendi Rebecca La Volla Nyoto Rebecca La Volla Nyoto Ria Darmasari Ricky Wijaya Rizaldi Putra Rizqon Jamil Farhas Sabrina Sabnah Santhomas Pinso Santoso, Pamuji Hari Sarli Rahman Sarli Rahman Setiawan, Yayat Sevendy, Tandy Sofyanto, Sofyanto Sri Indrastuti Sri Indrastuti Stefani Chandra Sudarno Sudarno Sudarno Sugiyarti, Listya Suhardjo Suhardjo Suhardjo Suharti Suharti Suharti Suharti Suharti Sulaiman Musa Sulaiman Musa Sulaiman Musa Suranto, Agung Surya Safari SD Sutandijo, Sutandijo Suyono Suyono Suyono Teddy Chandra Teddy Chandra Tito Suprayoga Umar Faruq Umar Faruq Veronica, Kristy Vivi Wulansari Wahid, Nabila Wahyu Joni Kurniawan Wahyudi, Langgeng Wiariningsih, Oktaviani Wijaya, Boyke Wijaya, Evelyn Wijaya, Febriana Wendy Wilda Susanti Yarmanelis Yenni, Elfita Yenny Wati Yenny Wati Yuliana Yuliana Yusnidar Yusnidar Yusnidar Yusnidar Yusnita Octafilia Theresia A Yesu Infante Yusrizal Yusrizal Yvonne Augustine Zainol Mustafa