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Pemahaman Strategi Komunikasi pada Ranah Cross Culture Indonesia dan Jepang sebagai Bentuk Peningkatan Hospitality di Yan Yan Silver Andriyani, Anak Agung Ayu Dian; Sudipa, Made Henra Dwikarmawan; Tarasista, Ni Putu Vineisya
TRIMAS: Jurnal Inovasi dan Pengabdian Kepada Masyarakat Vol. 5 No. 2 (2025): Trimas: Jurnal Inovasi dan Pengabdian Kepada Masyarakat
Publisher : Indra Institute Research & Publication

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Abstract

Bali Island, as a tourism destination grounded in the concept of local wisdom that underpins social harmony, continues to exist and develop innovative approaches to sustainable tourism. This concept emphasizes tourism development that does not harm the environment or culture while providing economic benefits, protecting the environment, and preserving local socio-cultural values. One of the key attractions supporting this concept is the empowerment of micro, small, and medium enterprises (UMKM) to strengthen the local economy, including Yan Yan Silver. Based on a situational analysis conducted through direct observation and interviews, this community service program aims to enhance the cross-cultural communication competence of workers at Yan Yan Silver, a silver craft in Bali that frequently interacts with Japanese tourists. Limited understanding of Japanese cultural values, politeness strategies, and effective communication techniques has led to miscommunication and a decline in service quality. Therefore, this program focuses on practical training in Japanese-language communication strategies, the introduction of Japanese interaction norms, and culturally based hospitality practices. The methods employed include preliminary observation, interviews, participatory training, role-play simulations, and evaluation. The evaluation results before and after the training clearly indicate a significant improvement in workers readiness to interact with Japanese tourists, particularly in the use of polite expressions, appropriate body language, and an enhanced understanding of Japanese tourists communication expectations. This training is expected to contribute to improving service quality and strengthening the competitiveness of Yan Yan Silver as a culturally based silver gallery destination.
Co-Authors Agung Pandawana, I Dewa Gede Anak Agung Istri Candrawati Anak Agung Putu Wahyu Adiarta Anggita Stovia Anita Sari Ade Bagus Reza Hariyadi Betty Debora Aritonang Burhanuddin Burhanuddin Dea Luna Valerina, Ni Komang Desak Putu Eka Pratiwi, Desak Putu Devina Cahya Putri Sondang Dewa Gede Agung Gana Kumara Dewa Gede Agung Gana Kumara Dewa Gede Agung Gana Kumara Kumara Dharma, Wilyem Dian Nugraha, I Gusti Komang Dian Puspita Candra Djatmika Djatmika Djatmika Djatmika, Djatmika Dwi Putra, I Made Kembang Dwipa, I Made Suryana Dwiyana Putra, I Gusti Kadek Adrian Eka Susylowati Ely Triasih Rahayu Farisysa Rizkah Rachman Gema Sukana Putra Hadiah, Bedriany Yedesilva Hajimia, Hafizah Hartati Hartati Hartati Hartati I Dewa Ayu Devi Maharani Santika I Dewa Ayu Devi Maharani Santika I Dewa Gede Agung Pandawana I GD Yudha Partama I Gede Agus Dewangga I Gusti Ayu Vina Widiadnya Putri I Komang Sulatra I Made Vikananda Satrya Wibawa I Made Wahyu Wijaya I Made Yawara Sumi Putra I Made Yogi Marantika I Putu Agus Putra Wirawan I Putu Gede Aditya Djanardhana I Wayan Arip Kertanegara I Wayan Juniarta Juniarta I Wayan Wahyu Cipta Widiastika I Wayan, Juniartha Ida Ayu Putri Gita Ardiantari Ida Ayu Putri Gita Ardiantari Ida Ayu Putri Gita Ardiantari Ida Ayu Putu Ita Febriyanti Ida Ayu, Putri Gita Ardiantari Ida Bagus Made Satya Swabawa Kadek Ayu, Diah Krisnayanti Kadek Yonita Yona Komang Ayu Nuriasih Ladycia Sundayra Made Henra Dwikarmawan Sudipa Made Henra Dwikarmawan Sudipa Made, Adi Arta Sudarta Megawati Dewi Ni Ketut Ni Kadek Adiari Ni Kadek Novianti Ayu Purnami Ni Ketut Prihantini Widianingsih Ni Kompyang Widi Pradnyani Ni Kompyang Widi Pradnyani Ni Luh Ayu Aprilita Ni Luh Gede Meilantari Ni Luh Gede Yuliantarini Ni Luh Kristy Ariani Ni Luh Meliyanty Ni Luh Soniartini Soniartini Ni Made Adriyani Resti Wiratami Ni Made Dwi Puspitawati Ni Made Indah Mentari Ni Made Indah Mentari, Ni Made Ni Made Intan Maulina Ni Nengah Megayanti Ni Putu Ayu Diantari Ni Putu Wahyu Srijayanti Ni Wayan Meidariani Ni Wayan Vera Purnamasari Norika, Putu Dian Nova Winarta, Ida Bagus Gde Permana, I Putu Andri Putra, Bagus Putu Pramana Putra, Gusti Made Mega Adi Putri Agung Permata Sari Putri, Widyawati Hema Mona Putu Nur Ayomi Putu Pradiva Putra Salain, Putu Pradiva Putu Sita Juniantini Raharjo, Mentari Nur Addinda Raharjo, Yusuf Muflikh Rahmat Wisudawanto Rai Subawa, Kadek Krisna Rifaldo Antonio Nicholas Vianey Ronald Umbas Ryaw Tiwu, Ni Made Anjhelia Sandra Dewi, Ni Putu Laksmi SANG AYU ADE ARIE DEWAYANTI Shahizan Ali, Mohd. Nor Sharita, Jasmine Sri Rwa Jayantini, I Gusti Agung Sugiarto, Alvin Jonathan Sumarlam Sumarlam Sumarlam Sumarlam, Sumarlam Susila, I Putu Dipa Pranata System, Administrator Tarasista, Ni Putu Vineisya Tri Rokhani Utami Putri, Ni Putu Sri Wayan Nurita Wayan Nurita Wayan Nurita Widhiantara, Oka Winarta, Ida Bagus Gde Nova Yogi Marantika, I Made Yulianti, Wiwik Yusuf Muflikh Raharjo