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All Journal Qanun Medika - Medical Journal Faculty of Medicine Muhammadiyah Surabaya PENTAS : Pendidikan Bahasa dan Sastra Indonesia Journal of Islamic Medicine Herb-Medicine Journal Misykat al-Anwar Jurnal Kajian Islam dan Masyarakat MAGNA MEDICA: Berkala Ilmiah Kedokteran dan Kesehatan Benchmarking: Jurnal Manajemen Pendidikan Islam Jurnal Aisyah : Jurnal Ilmu Kesehatan Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Humanism : Jurnal Pengabdian Masyarakat MAHESA : Malahayati Health Student Journal Journal of Community Development Jurnal Visi Pengabdian Kepada Masyarakat Indonesian Journal of Medical Sciences and Public Health KARYA: Jurnal Pengabdian Kepada Masyarakat Journal of Halal Science and Research Jurnal Pengabdian Inovasi Masyarakat Indonesia Surabaya Biomedical Journal Jurnal Multidisiplin Indonesia Surabaya Biomedical Journal Jurnal Medis Umum Proceeding UMSurabaya
Muhammad Anas
Universitas Muhammadiyah Surabaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Dentistry Economics, Econometrics & Finance Education Engineering Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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CHALLENGES IN IMPLEMENTING A PATIENT-CENTERED CARE WORK CULTURE IN THE INPATIENT WARD OF RSUD KETAPANG SAMPANG Sukarno Sukarno; Ansarul Fahrudda; Muhammad Anas
Benchmarking: Jurnal Manajemen Pendidikan Islam Vol 9, No 2 (2025): BENCHMARKING (Author Geographical Coverage: Pakistan, Timor Leste and Indonesia)
Publisher : Universitas Islam Negeri (UIN) Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30821/benchmarking.v9i2.28671

Abstract

Patient-Centered Care (PCC) is increasingly evaluated alongside clinical accuracy, especially in inpatient wards where interactions and coordination demands are intensive. This study analysed challenges in implementing a PCC-oriented work culture in the inpatient ward of RSUD Ketapang Sampang, focusing on communication, patient/family involvement, interprofessional coordination, and contextual factors shaping everyday care. Using a qualitative Interpretative Phenomenological Analysis (IPA) design, data were collected through semi-structured in-depth interviews with two participant groups (health professionals and inpatients and/or accompanying family members), supported by field observations and relevant document review. Analysis followed IPA stages from repeated reading and initial noting to emergent and cross-case theme development, with rigor enhanced through triangulation, member checking, and an audit trail. Findings indicate that PCC is understood as a service orientation that respects patients as persons, yet its relational expression often narrows when workload intensifies and routines become task-driven. Patient and family involvement was present but did not consistently translate into shared decision-making, and was frequently experienced as receiving information rather than dialogue and clarification. The consistency of patient experiences was shaped by handovers, authority boundaries, and the extent to which interprofessional coordination became visible as coherent communication to patients/families. PCC practices strengthened when supported by key figures and clear work supports, but sustainability remained uneven across shifts and staff.
Co-Authors Abbas, Putri Naula Absor, Sholihul Agus Purwanto Ahmad Mochtar Jamil Ahmad Mochtar Jamil Ahmad Mochtar Jamil Ali Imaduddin Futuwwah Ali Immanudin Ali Mustofa Ali Nuke Afandy Alshafiera Azayyana Mawadhani Sukma Amalia, Nuke Amanda Muhamad Bauzir Anandya Fatikhawati Andhika Putra Andre Ridho Saputro Andre Saputro Anisatul Hamida Annisa Nurida Aprilina, Marshanda Dewi Ardiani, Khoiriya Arsiyoga Bimo Fadhyki Aty Firsiyanti Aulia Nuril Islamy Ayu Rahajeng Dianing Negari Azayyana M.S, Alshafiera Bagaskara, Andre Baterun Kunsah Dianing Negari, Ayu Rahajeng Dwi ariningtyas, Ninuk Era Catur Prasetya Fahrudda, Ansarul Farah Luthfia Nugroho Fauzie Senoaji Felda Emilia Fahmawati Firsiyanti, Aty Fitri Nuraini Frando G.E, Moch Gina Noor Djalilah Gusmaniarti, Gusmaniarti Haniifah, Ulaa Hartamto, Offia Melda Permata Hassita Nadia Silkviana Hermadi Hermadi Huliyyatul Wahdah Huliyyatul Wahdah Indra Alfaray, Ricky Jamil, Ahmad Mochtar Kartika Prahasanti Khofifah Dwi Oktaviana Khoiriya Ardiani Laily Irfana, Laily Luluk latifah M. Thoriq Satria Dinata Marlina, Uning Maya Rafida Meirna Dewita Sari Meirna Sari Moch Frando Ghiffari Ekwanda Mochklas, Mochamad Muhamad Reza Utama Muhammad Perdana Airlangga, Muhammad Perdana Muhammad Ramzi Muhammad Tegar Nugraha Mundakir Musa Ghufron Nenny Triastuti Nova Ulumiya Nugroho, Yudhistiro Andri Nur Mujadidah Mochtar Nurma Yuliyanasari, Nurma Nursucahyo, Eko Penta Assidiqi Iman Prasetyo, Ari Pudji Pribakti Budinurdjaja Puspita, Eka Ari Putra, Muslim Andala Putri Naula Abbas Putri, Intan Rachmi R. Panji Hermoyo Rahmah Laila Rahman, Aditya Safarudin Rahmasena, Naomi Razzaqy Razzaqy Ribut Agung Nugroho Ridho Akbar Ronny Akbar Ruth Mindo Siahaan Sembiring, Rinawati Silkviana, Hassita Nadia Siswanto, Alfiansya Noval Siti Mardiyah Sopia Sapitri Subagyo, Roni Sukarno Sukarno Suswojo, Heru Thariq Malikul Mulki Tiffany Lovenlya Indy Ayu Putri Kundayadi Tjatur Prijambodo Ulaa Haniifah Ulaa Haniifah Ulaa Haniifah Veronica, Nina Wahyu Setiawan Yelvi Levani Yeti Eka Sispita Yeti Eka Sispita Sari Yudith Annisa Ayu Rezkita Yudith Annisa Ayu Rezkitha, Yudith Annisa Ayu Yusian Eri Fitria