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All Journal Publikasi Pendidikan Competitor : Jurnal Pendidikan Kepelatihan Olahraga The Indonesian Journal of Occupational Safety and Health Jurnal Pariwisata Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Jurnal Pemberdayaan Masyarakat Madani (JPMM) Resona : Jurnal Ilmiah Pengabdian Masyarakat JOURNAL SPORT AREA Jurnal SEGAR Halaman Olahraga Nusantara : Jurnal Ilmu Keolahragaan JUARA : Jurnal Olahraga Journal of Indonesian Tourism, Hospitality and Recreation Jurnal Abdimas Pariwisata Jurnal Pendidikan Jasmani dan Adaptif (JPJA) SPEED - Sentra Penelitian Engineering dan Edukasi Gladi : Jurnal Ilmu Keolahragaan Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Sports Medicine Curiosity Journal Sanskara Ekonomi dan Kewirausahaan Jurnal Multidisiplin West Science West Science Social and Humanities Studies Nusantara : Jurnal Ilmiah Pariwisata dan Perhotelan Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Jurnal Olahraga Kebugaran dan Rehabilitasi (JOKER)
Heni Widyaningsih, Heni
Universitas Negeri Jakarta
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Public Health Social Sciences Other

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The Influence of Sustainable Tourism Certification, Local Community Awareness, and Product Innovation on the Reputation of Destinations in Yogyakarta Farida Akbarina; Heni Widyaningsih; Ery Sugito; Ainil Mardiah; Rini Fitrianingrum
West Science Social and Humanities Studies Vol. 2 No. 10 (2024): West Science Social and Humanities Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsshs.v2i10.1362

Abstract

This study examines the influence of sustainable tourism certification, local community awareness, and product innovation on the destination reputation of Yogyakarta, Indonesia. Using a quantitative approach, data were collected from 270 respondents representing tourists, local residents, and tourism service providers, and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The results reveal that all three factors significantly and positively impact Yogyakarta’s destination reputation. Sustainable tourism certification enhances the image of the destination, while local community awareness fosters support for sustainable practices. Additionally, product innovation contributes to the competitiveness and attractiveness of Yogyakarta by offering unique and sustainable tourism experiences. These findings highlight the importance of integrating sustainability, community engagement, and innovation to build and maintain a strong destination reputation. Practical implications for tourism stakeholders and policymakers in Yogyakarta are discussed.
ANALISIS KINERJA GSA UNTUK MENINGKATKAN KEPUASAN TAMU MELALUI REVIEW OTA DI HOTEL CAVINTON Atmoko, T. Prasetyo Hadi; Widyaningsih, Heni
Jurnal Pariwisata Vol 11, No 2 (2024): Jurnal Pariwisata
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/par.v11i2.23104

Abstract

ABSTRAK Penelitian ini bertujuan untuk mengetahui kinerja guest service agent dalam meningkatkan kepuasan tamu melaui review online travel agent di Hotel Cavinton, dan untuk mengetahui kualitas pelayanan guest service agent dalam melayani tamu. Metode yang digunakan dalam penelitian ini yaitu analisis data kualitatif dengan metode pengumpulan data observasi, literatur, dan dokumentasi. Kinerja guest service agent untuk meningkatkan kepuasan tamu ditinjau dari review online travel agent di Hotel Cavinton Yogyakarta mendapat review memuaskan, pelayanan yang diberikan juga sudah sesuai standar operasional prosedur. Review yang dianggap memuaskan 90 %, dan aspek spesifik dari SOP yang dipenuhi 88 %. Temuan ini dapat membantu hotel dalam meningkatkan kepuasan tamu dibuktikan dengan ulasan positif yang diberikan oleh tamu, yang menunjukkan bahwa pelayanan yang diberikan sesuai dengan standar operasional prosedur. Tindakan seperti memberikan upgrade room, VIP notice, dan voucher coffee time berkontribusi pada peningkatan kepuasan tamu sehingga tamu datang kembali menginap di Cavinton Hotel. Secara keseluruhan, kualitas pelayanan yang diberikan oleh staff guest service agent dinilai baik oleh tamu, yang mencakup keramahan, siap membantu, dan fasilitas yang memadai. Kata kunci: kinerja, guest service agent, review ABSTRACT This study aims to determine the performance of guest service agents in increasing guest satisfaction through online travel agent reviews at Hotel Cavinton, and to determine the quality of guest service agents in serving guests. The method used in this study is qualitative data analysis with observation, literature, and documentation data collection methods. The performance of guest service agents to increase guest satisfaction is reviewed from online reviews of travel agents at Hotel Cavinton Yogyakarta received satisfactory reviews, the services provided are also in accordance with standard operating procedures. Reviews that are considered satisfactory 90%, and specific aspects of SOPs that are fulfilled 88%. These findings can help hotels in increasing guest satisfaction as evidenced by the positive reviews provided by guests, which show that the services provided are in accordance with standard operating procedures. Actions such as providing room upgrades, VIP notices, and coffee time vouchers contribute to increasing guest satisfaction so that guests often come back to stay at Cavinton Hotel. Overall, the quality of service provided by the guest service agent staff is rated well by the guests, which includes friendliness, helpfulness, and adequate facilities. Keyword: Performance, Guest Service Agent, Review
SOSIALISASI SERTIFIKASI KOMPETENSI PROFESI PELATIH DAN ASISTEN PELATIH OLAHRAGA DI KABUPATEN INDRAMAYU JAWA BARAT Ika Novitaria Marani; Ari Subarkah; Heni Widyaningsih
Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Vol. 5 No. 1 (2024): PROSIDING SEMINAR NASIONAL PENGABDIAN KEPADA MASYARAKAT - SNPPM2024
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Negeri Jakarta

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Abstract

Abstract Professional certification aims to ensure a person's competence that has been obtained through learning, training, or work experience. Certification provided by professional organizations or associations provides a guarantee that the person holding it has obtained a certain competency standard. However, the function and benefits of this professional certification are not widely known by a profession. Likewise with sports coaches and assistant coaches in Indramayu Regency. Sports coaches and assistant coaches in Indramayu Regency do not yet know what and how professional certification is. Therefore, the solution is to provide socialization regarding professional certification of coaches and assistant coaches. So the purpose of community service activities is for the target audience to understand the function and benefits of having professional certification for coaches and assistant coaches. The training location is carried out in the university's fostered area, namely Indramayu Regency, West Java. The implementation time was in May 2024 at the BJB Bank Hall building, Indramayu Regency. The methods used in this socialization were lecture and discussion methods when delivering professional certification socialization materials. The results of community service activities show that there has been an increase in knowledge about the function and benefits of having professional certification for coaches and assistant coaches. So it is hoped that all sports coaches and assistant sports coaches in Indramayu district have professional competency certification and are declared competent.   Abstrak Sertifikasi profesi bertujuan untuk memastikan kompetensi seseorang yang telah didapatkan melalui pembelajaran, pelatihan, maupun pengalaman kerja. Sertifikasi yang diberikan organisasi atau asosiasi profesi memberikan jaminan bahwa orang yang menyandangnya telah mendapatkan standar kompetensi tertentu. Namun, sertifikasi profesi ini belum banyak diketahui fungsi dan manfaatnya oleh suatu profesi. Begitu pula halnya dengan para pelatih dan asisten pelatih olahraga di Kabupaten Indramayu. Para pelatih dan asisten pelatih olahraga di Kabupaten Indrmayu belum mengetahui apa dan bagaimana sertifikasi profesi itu. Oleh karena itu, solusinya diberikan sosialisasi terkait sertifikasi profesi pelatih dan asisten pelatih olahraga. Sehingga tujuan dari kegiatan pengabdian kepada Masyarakat adalah agar khalayak sasaran memahami tentang fungsi dan manfaat dari memiliki sertifikasi profesi pelatih dan asisten pelatih olahraga. Tempat pelatihan dilakukan di wilayah binaan universitas yaitu Kabupaten Indramayu Jawa Barat. Waktu pelaksanaan dilakukan pada bulan Mei 2024 di gedung Aula bank BJB Kabupaten Indramayu. Metode yang digunakan dalam sosialisasi ini adalah metode ceramah dan diskusi saat menyampaikan materi sosialisasi sertifikasi profesi. Hasil kegiatan pengabdian menunjukkan bahwa terjadi peningkatan pengetahuan tentang fungsi dan manfaat dari memiliki sertifikasi profesi pelatih dan asisten pelatih olahraga. Sehingga diharapkan semua pelatih olahraga dan asisten pelatih olahraga di kabupaten Indramayu memiliki sertifikasi kompetensi profesi dan dinyatakan kompeten.
PELATIHAN MASSAGE OLAHRAGA BAGI PELATIH PPLD DI KABUPATEN INDRAMAYU JAWA BARAT Ari Subarkah; Ika Novitaria Marani; Heni Widyaningsih
Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Vol. 5 No. 1 (2024): PROSIDING SEMINAR NASIONAL PENGABDIAN KEPADA MASYARAKAT - SNPPM2024
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Negeri Jakarta

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Abstract

Abstract The problems that occur in Indramayu Regency, especially in sports coaching such as in PPLD, athletes often experience injuries during sports. Injuries that occur during training are certainly worrying for athletes and coaches because during training there are no medical personnel on guard in case of injury. So, the solution is that coaches must be given knowledge about sports massage as one of the first aid efforts for sports injuries. Therefore, the purpose of community service activities is so that the target audience has knowledge about sports massage both in theory and practice. The training location is carried out in the faculty's fostered area, namely Indramayu Regency. The implementation time was in May 2024 in the BJB Indramayu bank hall. The method used in this training activity is the lecture method to deliver material and examples of doing massage. This training will be held for 2 years, where in the second year the first year training participants practice sports massage. The results of the study showed that there was an increase in the understanding of the training participants on how to do sports massage, so it is hoped that it can improve the handling of injuries during sports both during training and during matches. Keywords: Training, massage, sports, trainer Abstrak Permasalahan yang terjadi di Kabupaten Indramayu terutama pada pembinaan olahraga seperti di PPLD seringkali atlet mengalami cidera saat olahraga. Cidera yang terjadi saat Latihan tentu mengkhawatirkan bagi si atlet maupun pelatih karena pada saat Latihan tidak ada tenaga medis yang berjaga-jaga apabila terjadi cidera. Sehingga, solusinya adalah para pelatih harus diberikan pengetahuan tentang massage olahraga sebagai salah satu Upaya penanganan pertama pada cidera olahraga. Oleh karena itu, tujuan dari kegiatan pengabdian kepada Masyarakat adalah agar khalayak sasaran memiliki pengetahuan tentang massage olahraga baik secara teori maupun praktek. Tempat pelatihan dilakukan di wilayah binaan fakultas yaitu Kabupaten Indramayu. Waktu pelaksanaan dilakukan pada bulan Mei 2024 di aula bank BJB Indramayu. Metode yang digunakan pada kegiatan pelatihan ini adalah metode ceramah untuk menyampaikan materi dan contoh-contoh melakukan massage. Pelatihan ini akan diadakan selama 2 tahun, dimana pada tahun kedua para peserta pelatihan tahun pertama melakukan praktek massage olahraga. Hasil penelitian menunjukkan bahwa terjadi peningkatan pemahaman para peserta pelatihan terhadap cara melakukan massage olahraga, sehingga diharapkan dapat meningkatkan penanganan cidera saat olahraga baik saat latihan maupun saat pertandingan. Kata Kunci: Pelatihan, massage, olahraga, pelatih
THE EFFECT OF KICK SPEED, AGILITY, AND CONFIDENCE ON THE ACHIEVEMENT OF YOUNG PENCAK SILAT ATHLETES IN WEST SUMATRA Wulandari, Suci; Widiastuti; Widyaningsih, Heni
Gladi : Jurnal Ilmu Keolahragaan Vol. 15 No. 03 (2024): Gladi: Jurnal Ilmu Keolahragaan
Publisher : UNIVERSITAS NEGERI JAKARTA POSTGRADUATE OF PHYSICAL EDUCATION DEPARTMENTS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/GJIK.153.05

Abstract

This study focuses on the relationship between attack speed, agility, and athlete achievement in pencak silat sports. This research also explores the role of self-confidence as a mediator in the relationship. The purpose of this study is to identify the direct and indirect influence of attack speed and agility on the achievement of pencak silat athletes by taking into account the role of confidence as a mediating variable. This research method uses the statistical analysis path method to test the relationship between these variables. Data were collected from pencak silat athletes and analyzed using significance tests to determine direct and indirect influences. The results of the study showed: attack speed had a direct significant influence on confidence (significance value 0.025 < 0.05), Agility had a direct significant influence on confidence (significance value 0.043 < 0.05), Attack speed had a direct significant influence on achievement (significance value 0.026 < 0.05), Agility had a direct significant influence on achievement (significance value 0.043 < 0.05), Confidence has direct significant influence on achievement (significance value 0.000 < 0.05), Attack speed has an indirect influence through confidence on achievement greater than its direct influence, Agility has an indirect influence through confidence on achievement greater than its direct influence. The conclusion of this study shows that attack speed and agility have a significant influence on the achievement of pencak silat athletes, both directly and through confident mediation. The development of attack speed, agility, and confidence should be the main focus in the training program to improve the athlete's performance
METODE PENGOLAHAN TIRAMISU ALMOND CAKE SEBAGAI VARIAN MENU DI HOTEL NEW SAPHIR YOGYAKARTA Putri, Indi Winnadiawanda; Widyaningsih, Heni; Atmoko, T. Prasetyo Hadi
Jurnal Pariwisata Vol 12, No 1 (2025): Jurnal Pariwisata
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/par.v12i1.25557

Abstract

ABSTRAK Tujuan dari penelitian ini untuk mengevaluasi proses pembuatan tiramisu almond cake sebagai varian menu di Hotel New Saphir Yogyakarta. Penelitian ini menggunakan metode deskriptif kualitatif, dengan pengumpulan data melalui observasi, dokumentasi, dan studi pustaka. Analisis data dilakukan dengan mengkaji proses pembuatan dan penyajian tiramisu almond cake. Berdasarkan hasil penelitian, pembuatan tiramisu almond cake di Hotel New Saphir menggunakan adonan base sponge cake. Proses sponge method diawali dengan menyiapkan alat dan bahan. Pembuatan tiramisu almond cake diawali dengan membuat sponge cake yaitu mencampur gula, telur dan ovellet hingga mengembang dan pucat. Campurkan bahan kering (terigu, susu bubuk) dengan speed mixer yang rendah, kemudian masukan margarine yang sudah di lelehkan lalu aduk rata dengan spatula. Dilanjutkan dengan pembuatan cream tiramisu kemudian penyusunan menjadi tiramisu almond cake. Tiramisu almond cake di hotel New Saphir disajikan  dengan menggunakan  sprinkle mutiara, chocochips, chocolate decorating,strawberry, chocochip, daun mint agar penampilannya menjadi lebih cantik dan menarik. Kata kunci: Metode, Pengolahan Tiramisu Almond Cake, Varian Menu.   ABSTRACTThe purpose of this study is to evaluate the process of making tiramisu almond cake as a menu variant at the New Saphir Hotel Yogyakarta. This study uses a qualitative descriptive method, with data collection through observation, documentation, and literature studies. Data analysis was carried out by examining the process of making and serving tiramisu almond cake. Based on the results of the study, the making of tiramisu almond cake at the New Saphir Hotel uses sponge cake base dough. The sponge method process begins with preparing tools and materials. Making tiramisu almond cake begins by making a sponge cake, which is mixing sugar, eggs and ovellets until fluffy and pale. Mix dry ingredients (flour, milk powder) with a low speed mixer, then add the melted margarine and mix well with a spatula. Followed by making cream tiramisu then the preparation into tiramisu almond cake. Tiramisu almond cake at New Saphir hotel is served using pearl sprinkles, chocochips, chocolate decorating, strawberries, chocochips, mint leaves to make the appearance more beautiful and attractive. Keywords: Method, Tiramisu Almond Cake Processing, Menu Variants
Pengaruh Lari Jarak Pendek terhadap Penurunan Cairan Tubuh pada Siswa Ekskul Futsal Ridho, Muhammad Rasyid; Mighra, Bazzar Ari; Widyaningsih, Heni; Ibrahim, Saipulloh
Jurnal Pendidikan Jasmani dan Adaptif (JPJA) Vol. 7 No. 02 (2024): Jurnal Pendidikan Jasmani dan Adaptif, Volume 07, No. 02, November 2024
Publisher : Program Studi Pendidikan Jasmani Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/jpja.v7i02.55462

Abstract

Penelitian ini akan menjelaskan tentang pengaruh lari jarak pendek terhadap penurunan cairan tubuh pada siswa ekstrakurikuler futsal MTs Soebono Mantofani. Metode penelitian yang digunakan dalam penelitian ini adalah kuantitatif dengan pendekatan eksperimen dengan desain penelitian The One Groups Pretest-Posttest Design. Populasi dalam penelitian ini berjumlah 15 orang, dengan pengambilan sampel menggunakan metode total sampling. Teknik pengujian hipotesis yang dilakukan dalam penelitian ini menggunakan teknik analisis statistik sederhana yang dilanjutkan dengan uji-t pada taraf signifikan α = 0,05. Hasil penelitian menunjukkan total pengeluaran cairan sebesar 1.150ml dengan rata-rata sebesar 76,66ml. Selanjutnya diperoleh nilai t hitung = 6,4875 ≥ t tabel = 1,761 dan terdapat pengaruh antara lari jarak pendek terhadap penurunan cairan tubuh (p < 0,05).
The Effect of Engagement in Digital Health Challenges and Gamification Features of Applications on Increasing Physical Activity Among Millennials in Jakarta Widyaningsih, Heni; Arini, Rani Eka; Andiani, Paramita
West Science Social and Humanities Studies Vol. 3 No. 09 (2025): West Science Social and Humanities Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsshs.v3i09.2227

Abstract

This study investigates the impact of participation in digital health challenges and the gamification features of mobile applications on increasing physical activity among millennials in Jakarta. With the rapid adoption of digital health platforms, gamification and interactive challenges have emerged as effective tools to encourage healthier lifestyles. A quantitative approach was employed using 150 respondents, selected from Jakarta millennials, who completed a structured questionnaire based on a five-point Likert scale. Data analysis was conducted using SPSS version 25, including validity and reliability testing, classical assumption tests, regression analysis, and hypothesis testing. The results indicate that both participation in digital health challenges and gamification features significantly and positively influence physical activity levels. Furthermore, simultaneous testing showed that both variables together exert a strong and significant effect. The findings highlight the importance of integrating gamified elements and health challenges in digital platforms to sustain motivation and promote long-term behavioral change. This research contributes to the literature on digital health interventions and provides practical recommendations for application developers, healthcare providers, and policymakers in promoting active lifestyles among millennials.
Hubungan Aktivitas Fisik dengan Kualitas Tidur Warga Remaja di Perumahan Dukuh Pinggir Kelurahan Kebon Melati Kecamatan Tanah Abang Faqih Arsyad Fathur; Tangkudung, Albert Wolter Aridan; Oktafiranda, Nadya Dwi; Widyaningsih, Heni; Yuliasih
Jurnal Segar Vol. 12 No. 2 (2024): Jurnal Segar, Volume 12 Nomor 2, Mei 2024
Publisher : Universitas Negeri Jakarta

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Abstract

Abstrak. Penelitian ini bertujuan untuk mengetahui hubungan antara aktivitas fisik dengan kualitas tidur Remaja di perumahan Dukuh Pinggir. Penelitian ini merupakan penelitian korelasional menggunakan desain cross sectional. Populasi penelitian ini adalah remaja akhir di perumahan Dukuh Pinggir. Teknik pengambilan sampel dengan purposive sampling. Total sampel sebanyak 50 responden. Intrumen aktivitas fisik yang digunakan adalah Global Physical Activity Questionnaire dan instrumen kualitas tidur adalah Pittsburgh Quality Sleep Index. Analisis data menggunakan Chi Square (Kai Kuadrat). Hasil analisis chi square diperoleh nilai (value) = 7,39 dan Odd Ratio (OR) = 13,33. Dari hasil tersebut menunjukkan bahwa terdapat hubungan yang signifikan (tabel chi square taraf signifikansi 5% dan dk 1, diperoleh hasil 3,481) antara aktivitas fisik dengan kualitas tidur. Subyek yang aktif dalam beraktivitas fisik mempunyai peluang mendapatkan kualitas tidur yang baik 13,33 kali lebih tinggi dibandingkan subyek yang tidak aktif. Dapat ditarik kesimpulan bahwa remaja yang aktif dalam beraktivitas fisik berpeluang 13,33 kali lebih tinggi mendapatkan kualitas tidur yang baik dibandingkan remaja yang tidak aktif dalam beraktivitas. Aktivitas fisik yang dilakukan secara teratur memberikan manfaat baik secara akademis maupun nonakademis. Manfaat akademis adalah mencapai prestasi belajar optimal yang mendukung mahasiswa dalam menuntut ilmu di perguruan tinggi dan nonakademis adalah meningkatkannya kualitas tidur yang dapat berkontribusi terhadap kesehatan yang optimal.
STANDARISASI PELAYANAN FRONT OFFICE UNTUK MENINGKATKAN KEPUASAN TAMU DI HOTEL CAVINTON YOGYAKARTA Atmoko, T. Prasetyo Hadi; Widyaningsih, Heni
Jurnal Pariwisata Vol 10, No 2 (2023): Jurnal Pariwisata
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/par.v10i2.15948

Abstract

ABSTRAK  Di Kota Yogyakarta, sebagai kota budaya dan pariwisata telah banyak berdiri hotel-hotel. Agar dapat bersaing dengan hotel lainnya, Cavinton Hotel menerapkan standarisasi yang disesuaikan dengan standar pelayanan pasca Covid-19 dalam melayani tamu untuk meningkatkan kepuasan tamu. Berdasarkan latar belakang dapat ditarik rumusan masalah bagaimana standarisasi kinerja front office di Hotel Cavinton Yogyakarta dan bagaimana kepuasan tamu di Hotel Cavinton Yogyakarta. Tujuan penelitian ini untuk mengetahui standarisasi kinerja front office di Hotel Cavinton Yogyakarta dan untuk mengetahui kepuasan tamu di Hotel Cavinton Yogyakarta. Metode penelitian yang digunakan dalam penulisan ini adalah metode deskriptif kualitatif. Metode Pengumpulan data dilakukan dengan observasi, dokumentasi, wawancara dan kajian Pustaka. Hasil penelitian ini yaitu Standar Operasional Prosedur di Hotel Cavinton Yogyakarta harus menjadi acuan dan pedoman bekerja bagi semua karyawan. Standar operasional prosedur FO disusun berdasarkan prosedur kerja dan kebutuhan FO departemen agar mendapatkan hasil kerja yang berkualitas. Tujuan dari kebijakan ini adalah memastikan bahwa semua tamu akan menerima pelayanan dengan hangat dan profesional selama menginap di Hotel Cavinton Yogyakarta. Dari ulasan di Traveloka, Ticket.com, Agoda, Pegi pegi.com sebagian besar ulasan tamu menjelaskan bahwa tamu puas dengan kualitas pelayanan khususnya keramah-tamahan yang diberikan oleh staff front office maupun departemen lain di Hotel Cavinton Yogyakarta. Staff front office yang dapat memberikan upgrade kamar mendapat apresiasi baik dari tamu. Dapat disimpulkan bahwa staff di Hotel Cavinton menerapkan SOP dengan baik sebagai acuan penerapan kualitas bekerja.  Selain itu, Kepuasan tamu terhadap pelayanan staff dapat ditunjukkan dengan tamu tersebut menginap Kembali di Cavinton Hotel Yogyakarta.  Kata Kunci: Standarisasi Pelayanan, Front Office, Kepuasan Tamu ABSTRACTIn the city of Yogyakarta, as a city of culture and tourism, many hotels have been established. To be able to compete with other hotels, Cavinton Hotel implements standards that are adjusted to post-Covid-19 service standards in serving guests to increase guest satisfaction. Based on this background, it can be drawn the formulation of the problem how to standardize front office performance at Cavinton Hotel Yogyakarta and how guest satisfaction at Hotel Cavinton Yogyakarta. The purpose of this study was to determine the standardization of front office performance at the Cavinton Hotel Yogyakarta and to determine guest satisfaction at the Cavinton Hotel Yogyakarta. The research method used in this writing is a qualitative descriptive method. Methods Data collection was carried out by observation, documentation, interviews, and literature review. The results of this study are that the Standard Operating Procedures at Cavinton Hotel Yogyakarta must be a reference and work guideline for all employees. Front Office standard operating procedures are prepared based on work procedures and the needs of departmental Front Office to obtain quality work results. The purpose of this policy is to ensure that all guests will receive warm and professional service while staying at Hotel Cavinton Yogyakarta. From the reviews on Traveloka, Ticket.com, Agoda,.com Pegi pegi.com, most of the guest reviews explained that guests were satisfied with the quality of service, especially the hospitality provided by the front office staff and other departments at Hotel Cavinton Yogyakarta. Front office staff who can provide room upgrades receive good appreciation from guests. It can be concluded that the staff at the Cavinton Hotel apply SOP well as a reference for implementing quality work. In addition, guest satisfaction with staff service can be shown by the guest staying back at Cavinton Hotel Yogyakarta.Keywords: Service Standardization, Front Office, Guest Satisfaction
Co-Authors - STMIK Nusa Mandiri Jakarta, Bambang Eka Purnama Aan Wasan Abd Halim Acep Fatchuroji Agung Robianto Ainil Mardiah Albert A. Tangkudung Albert W Aridan Tangkudung Albert W.A. Tangkudung Andarmoyo, Sulistyo Andiani, Paramita Andriana, Maria Ani Wijayanti Annisa Grace Apriyanto, Tirto Apta Mylsidayu Ari Subarkah Arini, Rani Eka Atun Yulianto Bazzar Ari Mighra Bernadeta Suhartini Chandra Citra Resita Desty Endrawati Subroto Dewi Nurhidayah Dicky Reva Apriana Sanga Dwi Dinan Mitsalina Dito Anurogo Dito Anurogo, Dito Erik Novianto Ery Sugito Eva Julianti P Faqih Arsyad Fathur Farida Akbarina Fitrianingrum, Rini Hermanto Chaniago Hernawan Hery Krestanto Hery Krestanto Hidayat, Abdurrahim Ibrahim, Saipulloh Ihsan Budi Santoso Iwan Harsono Iwan Setiawan Iwan setiawan Japhet Ndayisenga Judijanto, Loso Julianti P, Eva Junaidi Loso Judijanto Lusianawati, Hayu Lutfi Hendriyati Mahyudi, Yafi Velyan Marani, Ika Novitaria Moch Asmawi Moch Asmawi, Moch Moh. Rasyid Ridho Mohammad Arief Fathurochman Muh Amrul Ta&#039;gan Muhammad Arsyad Mulyana Musa, Mustara Nadya Dwi Oktafiranda Novianto, Erik Novitasari , Eka Fitri Putri, Indi Winnadiawanda Putrianingsih, Shalza Rini Fitrianingrum Rizky Candra Rufi'i Sabalius Uhai Siti Aisyah Siti Aisyah Subroto, Desty Endrawati Suci Wulandari Sulistyo Andarmoyo Sumaryanti Sumaryanti Tangkudung, Albert Wolter Aridan Wahyu Erfandy Wahyuningtyas Puspitorini Widiastuti Wiradihardja, Sudradjat Wisnu Hadi Yasep Setiakarnawijaya Yuliasih Yusmawati