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All Journal Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Penelitian Pendidikan IPA (JPPIPA) EKONOMIS : Journal of Economics and Business J-MAS (Jurnal Manajemen dan Sains) Eksis: Jurnal Ilmiah Ekonomi dan Bisnis Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Journal of Accounting and Finance Management (JAFM) International Journal of Advanced Multidisciplinary Science of Management and Students Research Journal (SMS) Jurnal Akademik Pengabdian Masyarakat Siber International Journal of Digital Business Greenation International Journal of Tourism and Management Greenation International Journal of Economics and Accounting
M. Zahari
Universitas Batanghari
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Physics Social Sciences Other

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The Influence of Interpersonal Communication and Utilization of Information Technology Through the Quality of Public Services on Public Satisfaction at the Population and Civil Registry Service of West Tanjung Jabung Regency Diniati.Z, Siska; Zahari, M.; Hapsara, Osrita
Greenation International Journal of Economics and Accounting Vol. 3 No. 2 (2025): Greenation International Journal of Economics and Accounting (June - August 202
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v3i2.505

Abstract

This study aims to describe interpersonal communication, technology utilization, public service quality, and public satisfaction, as well as to determine and analyze the influence of interpersonal communication and information technology utilization through public service quality on public satisfaction at the Population and Civil Registration Office of West Tanjung Jabung Regency. This type of research uses descriptive verification research. This study uses the PLS analysis method. The results of the study indicate that interpersonal communication, information technology, and public service quality play an important role in increasing public satisfaction at the Population and Civil Registration Office of West Tanjung Jabung Regency. Interpersonal communication has been proven to improve the quality of public services while encouraging increased public satisfaction. Likewise, the use of information technology contributes positively to strengthening service quality and has an impact on public satisfaction. In addition, the quality of public service itself has a strategic role as a factor that mediates the influence of interpersonal communication and information technology on public satisfaction, so it can be concluded that the better the communication, technology utilization, and service quality provided, the level of public satisfaction will also increase.
The Influence of Competence and Work Creativity on Service Quality and Its Implications on Public Satisfaction at the Regional Revenue Agency of West Tanjung Jabung Regency Mely, Mely; Zahari, M.; Akbar, Ali
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6249

Abstract

This study has several objectives, including identifying and describing competency, work creativity, service quality, and public satisfaction at the Regional Revenue Agency in West Tanjung Jabung Regency. It also aims to identify and analyze the influence of competency and work creativity on public satisfaction, both directly and indirectly through service quality. This research was conducted at the Regional Revenue Agency of West Tanjung Jabung Regency. The population was 120,740 taxpayers who received services. The sample size used Slovin's theory with a 10% margin of error, resulting in a sample size of 100. This study employed a quantitative approach with a survey method and Partial Least Square (PLS) data analysis. This study concludes that competency, work creativity, service quality, and public satisfaction at the West Tanjung Jabung Regency Regional Revenue Agency are in good and high condition. Furthermore, competency and work creativity have a positive and significant influence on public satisfaction, both directly and indirectly through the quality of employee service at the West Tanjung Jabung Regency Regional Revenue Agency.
Co-Authors A Irfani Aat Ruchiat Nugraha Abdul Manab Abdul Rahim Agus Nurofik Agustina, Rahma Ahmad Firdaus Ahmad Khoiruddin Agung Saputro Akbar, M. Adika Resindo Albetris, Albetris Ali Akbar Ali Akbar Ali Akbar Ali, Sofyan Amilia Paramitha Andawari, Citra Anggrika Riyanti Ansori, Khoiron Arif Saefudin Aris, M. Asbiliyah, Asbiliyah Ashadi, Edi Astuti, Herlina Dwi Atiki, Alik B.M.A.S. Anaconda Bangkara Bambang Irawan /E21207042 Bambang Pamungkas BASTIAN BASTIAN, BASTIAN Bintang, Bella Beliana Boce, Notman Budimansyah Budimansyah Darussalam, Fitriadi Daryanto Daryanto Dewi Marlinda DEWI SARTIKA Diniati.Z, Siska Dwi Putri Budiningtyas Emelda Raudhati Erwan Erwan, Erwan Evi Adriani Evi Adriani Firmansyah Fivanka, Bebi Gunawan Gunawan Gunawan Widjaja Gusri, Lailal Hadrah Hartono Hartono Haryadi - Haryadi Haryadi Hasminidiarty Hasminidiarty Hendi Matalata Idris Idris Irhamnida, Irhamnida Jasrianto, Jasrianto Jatsiyah, Venti Jusmarni, Jusmarni Khairun Nisa Kornelis Kornelis, Kornelis Kurniawan, Muhammad Dhani Lamhot Timbul Situmorang Lestari, Adria Wuri M Alhudhori M Alpin Syahrir M. Haviz M. Reval Aji Prayudha Maimun Maimun Marlina, Fina Melia, Dessy Mely, Mely Monik Kasman Mudasir Widyasyah, Refki MUFIDAH Mufidah Mufidah Muhammad Harli Hamdani Muhammad Said Naomi Valleria Hasibuan Ningsih, Eka Hartati Nofirman, Nofirman Nopri Yanto Nur, M. Syafruddin Osrita Hapsara Osrita Hapsara Osrita Hapsara Pantun Bukit Pratama, Andi Bahtiar Saputra Puji Hastuti Purwoko, Agus Rahmayeni, Weni Saiyid Syech Sanezara, Garien Eksta Saputra, Rica Saputro, Ahmad Khoiruddin Agung seprianti eka putri Siti Nuraini Situmorang, Lamhot Timbul Suci Aryusie Sudirman Sudirman Sufriyanto Sufriyanto Sugianto Sugianto Syabawaihi Syahputra, Sofyan Hadi Syaifullah Syaifullah Syaparuddin Syaparuddin Syaparuddin Syeikh, Saiyid Syekh, Saiyid Teguh Okni Pratama Ubaidillah Ubaidillah Umi Masruroh, Umi Wahyudi, Totong Wahyuri, Putra Waode Apria Dega Gaputri Yamali, Fahrul Rozi Yanti Yanti Yohny Anwar Yuli Purbaningsih Yulinarti, Yulinarti Yulmasril, Yulmasril Yunan Surono