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All Journal Jurnal Penelitian dan Pendidikan IPS Jurnal Ekonomi Modernisasi Jurnal Riset Mahasiswa Manajemen (JRMM) Journal of Economics, Business, & Accountancy Ventura Jurnal Pengabdian Kepada Masyarakat (Indonesian Journal of Community Engagement) Jurnal Terapan Abdimas Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal EMT KITA Jurnal Studi Manajemen dan Bisnis JPM (Jurnal Pemberdayaan Masyarakat) MBR (Management and Business Review) Jurnal Riset Pendidikan Ekonomi Jurnal Administrasi dan Manajemen Pendidikan JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen MATAPPA: Jurnal Pengabdian Kepada Masyarakat CAPITAL: JURNAL EKONOMI DAN MANAJEMEN SEIKO : Journal of Management & Business JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Peternakan (Jurnal of Animal Science) Conference on Innovation and Application of Science and Technology (CIASTECH) WIDYA LAKSANA YUME : Journal of Management Media Manajemen Pendidikan JURNAL LENTERA BISNIS Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal ABDINUS : Jurnal Pengabdian Nusantara JAMP : Jurnal Administrasi dan Manajemen Pendidikan REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Universitas Bung Hatta Patria : Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) GUYUB: Journal of Community Engagement Economics and Digital Business Review Journal of Economics and Business UBS Journal La Bisecoman Empowerment Society Jurnal Locus Penelitian dan Pengabdian Journal of Islamic Education Management Journal of Accounting and Finance Management (JAFM) JAPI: Jurnal Akses Pengabdian Indonesia Jurnal Karya Abdi Masyarakat Jurnal Indonesia Sosial Teknologi Journal Research of Social Science, Economics, and Management Jurnal Pendidikan Indonesia (Japendi) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Eduvest - Journal of Universal Studies Journal of Tourism, Culinary, and Entrepreneurship (JTCE) Prosiding Seminar Nasional Pengabdian Masyarakat Jurnal Pengabdian West Science Journal of Economics and Management Scienties Qomaruna Jurnal Ilmiah Kesehatan Sandi Husada International Journal of Economics and Management Research Jurnal Ilmiah Kesehatan Sandi Husada (JIKSH)
Endi Sarwoko
Universitas Ciputra Surabaya
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Digitalization and Competitive Advantage of SMEs: The Moderating Role of Entrepreneurial Competence Sarwoko, Endi
JURNAL MANAJEMEN UNIVERSITAS BUNG HATTA Vol 20 No 1 (2025): Jurnal Manajemen Universitas Bung Hatta
Publisher : Management Department, Faculty of Economics and Business, Universitas Bung Hatta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37301/jmubh.v20i1.25543

Abstract

The rapidly changing business environment encourages small and medium enterprises (SMEs) to adopt business digitalization. Research to explore factors influencing the competitive advantage of SMEs, specifically the role of digitalization, as well as examine the interaction of entrepreneurial competence on the influence of digitalization on the competitive advantage of SMEs. The research sample was owners/managers of 125 SMEs in the tourism sector in Malang City, East Java, which were taken using purposive sampling techniques. A questionnaire was used to collect data, then analyzed using PLS-SEM. The results of the study revealed that digitalization of SMEs provides benefits in the form of increasing the competitive advantage, another factor that contributes to competitive advantage is entrepreneurial competence. Other findings explain that entrepreneurial competence will strengthen the influence of SME digitalization on competitive advantage. This research has theoretical implications that competitive advantage will be achieved if SMEs have resource advantages, namely digitalization, as well as practical implications for the importance of adopting digitalization to increase the competitive advantage of SMEs.
Growth strategy as a mediator of the relationship between entrepreneurial competencies and the performance of SMEs Sarwoko, Endi
Journal of Economics, Business, and Accountancy Ventura Vol. 19 No. 2 (2016): August - November 2016
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v19i2.460

Abstract

Factors affecting the success of SMEs have been widely studied, but generally they only focus on the individual characteristics as a factor affecting the success of SMEs. This study attempts to analyze the role of the growth strategy in mediating the effect of entrepreneurial competencies on SMEs performance. The population consists of the 243 nurturing SMEs in Malang Regency, in which the sample was taken using proportional sampling techniques, and it was totaled 146 SMEs. They were collected by using questionnaires and interviews, whereas analytical techniques using Structural Equation Modeling. The results showed that the growth strategy is influenced by entrepreneurial competencies, so the business growth strategy, as a mediator of the effect of entrepreneurial competencies on SMEs performance, meaning that the increase of the entrepreneurial competencies will lead to a higher capability implementing the growth strategy. This eventually affects the SMEs performance. Entrepreneurial competencies will affect the better business growth strategy. In turn, it can also ultimately improve SMEs performance. Thus, the key factor in the SMEs performance in Malang Regency is the level of competency owned by the owners and the implementation of growth strategy. 
Entrepreneurial Leadership and Innovative Work Behavior: The Role of Creative Self-efficacy Sarwoko, Endi
Journal of Economics, Business, and Accountancy Ventura Vol. 23 No. 2 (2020): August - November 2020
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v23i2.2282

Abstract

Several previous studies have tested the relationship between leadership type and innovative work behavior. However, there have been only a few empirical studies examining the mediating role of creative self-efficacy on the relationship between entrepreneurial leadership and innovative work behavior. This study was conducted to fill this gap to understand the relationship between entrepreneurial leadership and innovative work behavior and the role of creative self-efficacy as a mediating variable for the relationship between entrepreneurial leadership and innovative work behavior. Data were collected using a questionnaire distributed to 190 employees of the Astra Honda Authorized Service Station (AHASS) and analyzed using Structural equation modeling with SmartPLS software. The results indicate that entrepreneurial leadership increases the innovative work behavior of employees. Besides, entrepreneurial leadership increases creative self-efficacy and leads to increased employee innovative work behavior. This study contributes to the development of the literature by providing empirical evidence on the relationship between entrepreneurial leadership and innovative work behavior and the role of creative self-efficacy in innovative behavior. This study confirms Social Cognitive Theory (SCT) that a person's self-efficacy will generate creative ideas in the workplace and produce innovative work. The practical implication is that leaders must provide greater opportunities for employees to develop creative ideas in the workplace to achieve an increase in innovative work behavior.
The Effect of Trust on M-Banking in Online Transactions on E-Customer Loyalty: A Theoretical Approach Frederico, Jonathan; Sarwoko, Endi; Nainggolan, Romauli
Eduvest - Journal of Universal Studies Vol. 5 No. 10 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i10.51402

Abstract

The intensifying competition in the digital banking sector, accelerated by shifts in consumer behavior, underscores the critical role of customer trust and satisfaction in fostering loyalty. This study investigates the effect of trust in mobile banking on e-customer loyalty, with re-use intention as a mediating variable, utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) framework. This research employs a quantitative descriptive approach to examine whether customer satisfaction and trust have a noteworthy impact on loyalty when using mobile banking, with re-use intention acting as a mediating variable. The study’s sampling strategy is snowball sampling, which is conducted randomly. Questionnaire data are used as the method to gather information for this investigation. Beginning with data collection, data reduction, data display, and conclusion explanation, the data analysis procedures are implemented in multiple phases. The findings, analyzed using SPSS, demonstrate that both customer trust and satisfaction significantly and positively influence loyalty. Furthermore, trust is found to significantly affect re-use intention, which, in turn, acts as a strong and significant mediator between trust and loyalty. The research model explains 95.4% of the variance in loyalty. The study implies that banks should prioritize building robust security and trustworthiness while enhancing user satisfaction to strengthen re-use intention and, ultimately, cultivate long-term customer loyalty in the competitive digital banking landscape.
Analysis of Customer Value and Customer Experience on Customer Satisfaction and Loyalty Bogi Akhmad Suendar; Endi Sarwoko; Andreas Jodhinata
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.501

Abstract

The competitive rivalry in the ship classification service business poses a unique challenge for PT. Indonesian Classification Bureau (Persero) to enhance the company's competitive advantage, with maritime safety and service quality being prioritized to achieve customer satisfaction and loyalty. The objectives of this research are (1) To determine the partial effect of customer value and customer experience on customer satisfaction; (2) To determine the partial effect of customer value and customer experience on customer loyalty; (3) To determine the effect of customer satisfaction on customer loyalty; (4) To determine the effect of customer value on customer loyalty through the mediation of customer satisfaction; (5) To determine the effect of customer experience on customer loyalty through the mediation of customer satisfaction. The approach used in this research is quantitative. A sample of 90 people was selected using the Random Sampling technique. The data collection method used a questionnaire. The data analysis technique used SEM with PLS. Based on the results of this study, it was found that the customer experience variable significantly affects both the customer satisfaction variable and the customer loyalty variable. Furthermore, the customer value variable affects the customer satisfaction variable but does not significantly affect the customer loyalty variable. The customer satisfaction variable affects customer loyalty. For indirect variables, both the customer experience variable and the customer value variable affect customer loyalty, mediated by customer satisfaction. This study has limitations, namely that some respondents did not fully understand the statements in the questionnaire when it was administered. Suggestions for future researchers include creating a questionnaire with appropriate sentences and language that are easier for respondents to understand, and adding more variables.
Analysis of service waiting time and its impact on patient satisfaction at siloam hospitals Makassar R. Lekay, Petrus; Ongkowijoyo, Gracia; Teofilus, Teofilus; Sarwoko, Endi
Jurnal Ilmiah Kesehatan Sandi Husada Vol 14 No 2 (2025): Jurnal Ilmiah Kesehatan Sandi Husada
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Akademi Keperawatan Sandi Karsa (Merger) Politeknik Sandi Karsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35816/jiskh.v14i2.1318

Abstract

Introduction: Hospital service efficiency plays a crucial role in shaping patient satisfaction, which is widely regarded as a key indicator of healthcare quality. Waiting time is one of the most frequently cited factors influencing patients’ perceptions of service performance. However, satisfaction is also affected by interpersonal aspects, such as professionalism and friendliness of healthcare staff. This study examines the relationship between service waiting time and patient satisfaction at Siloam Hospitals Makassar, focusing on registration, doctor, pharmacy, and cashier services. Methods: A quantitative research design was used, employing secondary data obtained from the MySiloam application. The study included 360 outpatients selected through purposive sampling. Independent variables consisted of waiting times for registration, doctor consultation, pharmacy services, and cashier processing, while patient satisfaction served as the dependent variable. Data were analyzed using the Chi-Squared Test to determine the relationship between waiting time categories and satisfaction levels. Results: The analysis showed no significant difference in registration waiting time between self–check-in users and those assisted by staff (ρ = 0.720). However, registration waiting time demonstrated a significant relationship with patient satisfaction (ρ = 0.009). In contrast, no significant associations were found between patient satisfaction and waiting times for doctor consultation (ρ = 0.202), pharmacy (ρ = 0.558), or cashier services (ρ = 0.831). Findings indicate that patients remain satisfied despite longer waits when services are delivered professionally and accurately. Conclusion: The study concludes that reducing registration waiting time may improve overall satisfaction, yet the interpersonal quality of healthcare services remains the most influential factor shaping patient perceptions and loyalty.These findings highlight the importance of enhancing both service efficiency and interpersonal service quality to strengthen patient perceptions and loyalty toward hospital services.
Pengaruh Brand Congruence terhadap Intention to Join Community dengan Word-of-Mouth sebagai Variabel Moderator pada Komunitas Musik Orkes Kota Pahlawan Jordanius, Jessica; Teofilus, Teofilus; Utami, Christina Whidya; Sarwoko, Endi
Journal of Economics and Management Scienties Volume 8 No. 1, December 2025
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i1.267

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Brand Congruence terhadap Intention to Join Community dengan Word-of-Mouth sebagai variabel moderator pada komunitas musik Orkes Kota Pahlawan (OKP) di Surabaya. Ruang lingkup penelitian difokuskan pada bagaimana kesesuaian antara nilai dan identitas merek komunitas dengan kepribadian anggotanya dapat meningkatkan minat bergabung, serta bagaimana komunikasi dari mulut ke mulut dapat memperkuat hubungan tersebut. Fenomena yang melatarbelakangi penelitian ini adalah meningkatnya peran komunitas musik edukatif dalam menarik minat generasi muda untuk bergabung, namun masih ditemui tantangan dalam mempertahankan loyalitas dan partisipasi aktif anggotanya. Oleh karena itu, diperlukan pemahaman mengenai faktor psikologis dan sosial yang memengaruhi keputusan seseorang untuk menjadi bagian dari komunitas. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik analisis regresi moderasi (Moderated Regression Analysis). Data diperoleh melalui penyebaran kuesioner kepada 65 anggota aktif komunitas OKP menggunakan skala Likert empat poin. Hasil penelitian menunjukkan bahwa Brand Congruence berpengaruh positif dan mendekati signifikan terhadap Intention to Join Community, yang berarti semakin tinggi kesesuaian nilai komunitas dengan citra diri individu, semakin besar niat untuk bergabung. Namun, Word-of-Mouth tidak terbukti signifikan sebagai variabel moderator dalam hubungan tersebut. Model regresi yang digunakan mampu menjelaskan 30,81% variasi perilaku intensi bergabung. Implikasi dari penelitian ini menunjukkan bahwa komunitas musik perlu memperkuat identitas merek dan pengalaman anggota untuk membangun keterikatan emosional yang lebih kuat, sehingga dapat meningkatkan partisipasi dan loyalitas anggota dalam jangka panjang.
Pengaruh Attitude Towards Entrepreneurship terhadap Enterpreneurship Intention dengan Enterpreneurship Learning sebagai Moderasi pada Mahasiswa Jurusan Manajemen di IPB Internasional Bali Anbarini, Ratih; Sitepu , Rismawati; Sarwoko, Endi; Darsana , Made
Jurnal Riset Pendidikan Ekonomi Vol. 10 No. 2 (2025): OKTOBER 2025
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/jrpe.v10i2.12162

Abstract

This study aims to analyze the effect of attitude on entrepreneurial intention moderated by entrepreneurship learning in management students at IPB Internasional Bali. Using a quantitative approach with a survey design, data were collected from 100 fourth semester students and above through questionnaires and analyzed using the SEM-PLS technique. The results showed that attitude has a significant effect on entrepreneurial intention with an R-Square value of 0.871, but entrepreneurship learning does not significantly moderate the relationship (p-value = 0.491). These findings provide insight into the importance of attitude in shaping entrepreneurial intention and the role of entrepreneurship learning in the context of higher education at IPB Internasional Bali.
Increased Value Added of Incense Craftsmen of Petungsewu Village Wagir District, Malang Regency Sarwoko, Endi; Indawati, Ninik; Nurdiana, Iva; Ahsan, Moh.
Jurnal ABDINUS : Jurnal Pengabdian Nusantara Vol 2 No 2 (2019): Volume 2 Nomor 2 Tahun 2019
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (482.486 KB) | DOI: 10.29407/ja.v2i2.12575

Abstract

Petungsewu Village, Wagir District, Malang Regency is one of the villages where most of the people are incensed craftsmen, but the incense produced is semi-finished incense or raw incense. The problem faced by incense craftsmen is that the selling price of semi-finished incense tends to decline from year to year, the limited bamboo raw material even has to be imported from other areas, only producing semi-finished incense (raw). The aim of the activity is to increase the value added of incense products and increase people's income by selling incense products with brand packaging. The method of implementing the activity is to diversify the product by training and mentoring in making incense, product packaging training and quality control, online marketing training, utilizing incense making technology. As a result of community service activities, the community is able to produce fragrant incense packaged and branded and has been sold. Besides that, by utilizing incense bamboo making technology, the production capacity of incense biting production increased, the quality of the bamboo produced was more uniform, so the problem of limited incense material could be overcome.
Pengembangan Potensi Usaha Dupa Menjadi Produk Unggulan Sarwoko, Endi; Ahsan, Moh.; Nurfarida, Iva Nurdiana
Jurnal ABDINUS : Jurnal Pengabdian Nusantara Vol 3 No 2 (2020): Volume 3 Nomor 2 Tahun 2020
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/ja.v3i2.13628

Abstract

The aim of the community service program is to develop business potential in partner village, namely Petungsewu Village, Wagir District, Malang Regency, so that they can become the village's superior products. The problem faced by partner villages is the value added of incense products are still low because it only focuses on raw incense, does not have its own market, because incense production is still based on orders, and the availability of raw material is often lacking. The first solution is of producing incense fragrances is given a brand whose marketing applies a partnership pattern with successful incense entrepreneurs, the second solution is to assist brand design and brand registration, and the third solution is to increase production of bamboo sticks by machine. The approach in implementing this service is Community Based Participatory Research (CBPR), which is a collaborative approach with the aim of overcoming problems in the community. The method is used in the form of assistance and consultation for making incense and packaging carried out by partners from successful entrepreneurs, mentoring and consultation on trademark registration, and substitution of science and technology in the form of using a bamboo stick refiner. The result of the activity there was an increase in value added because it had been produced and sold fragrant incense with "Mount Katu" brand which was marketed by business partners to the island of Bali, there was an increase in bamboo stick production because it had been used the help of a bamboo stick grinding machine. The results of these community service activities have an impact on increasing community income in partner village.
Co-Authors Adinata, Faris Agung Yuniarianto Agung Yuniarinto Agustina Nancy Oktavia Ahsan, Mohammad Akhmad Zaini Akhmad Zaini, Akhmad Ali Mahmud Ali Mahmud Allowisia Rikarling Anbarini, Ratih Andi Nu Graha Andi Nu Graha Andika Wulan Febriani Andreas Jodhinata Aprilita, Selly Wulan Ardiansyah, Darmawan Ardiansyah, Fajar Arias, Rena Wida Arini, Iftita Yustitia Arini, Iftita Yustitia Arini Ashari, Farhan Ashari, Farhan Ashari Atthariq Alkausar Herdiyanto Bagus Septivianto Bogi Akhmad Suendar Chitra Ayu Cempaka Putri Choiriyah Choiriyah Christiani, Natalia Christina Whidya Utami Cosmas Gatot Haryono Darmawan Ardiansyah Darsana , Made Delviana, Ajeng Sukma Denny Bernardus Desi Rahma Putri Pratiwi Dian Tri Mahardini Dianawati Suryaningtyas Dianawati Suryaningtyas Dwi Citra Dwi Wahyudi Eka Kurniawati Eklezia, Sherina Elia Ardyan Emon, Venansius Yunus endah andayani Endang Setyo Wati Endang Setyo Wati Enike Dwi Kusumawati Eric Harianto Eric Harianto Erick Wisdha Eko Ibtadiyanto Estri Pamungkasih Fachthurrohman, Muchammad Fachthurrohman, Muchammad Fachthurrohman Fahrul Riza Fahrul Riza Fahrul Riza Fajar Ardiansyah Faris Adinata Frederico, Jonathan Gracia Ongkowijoyo Gracia Ongkowijoyo Hadisantoso, Edoardus Harianti, Lintang Hastuti Naibaho Haydar Wafiq Nugke Hidayat, Candra Wahyu Iftita Yustitia Arini Ignastia Amanda Ignatius Ismojo Herdono Ilham Bima Imam Rofi’i Imam Syafi'i Irma Irma Tyasari Iva Nurdiana Iva Nurdiana Nurfaida Iva Nurdiana Nurfarida Iwan Pakpahan Jordanius, Jessica Juniardi Kari, Asmad Kinta Ramayanti Komilus, Connie Fay Kristina Sedayastuti Kristina Sedyastuti Kurniawan, Dedy Arik Kurniawaty, Fika Kusumawati, Enike Dwi Kusumawati, Enike Dwi Kusumawati Lestari, Ika Mutia Lia Nur Islami Lie, Teofilus Liemansyaputri, Sabrina Lina Indrawati Luh Karenina Savitri Masna M. Fakhrudin Mudzakkir Madziatul Churiyah Mahmud, Ali Mahmud Manik, Yuni Mariani Maria Yulita Dhone Meinardhy, Ricky Miyana Miyana Moh. Ahsan Mohammad Ahsan Mohammad Bahrul Ulum Muchammad Ismail Hamzah Muhammad Bahrul Ulum Nanda Setya Putri Naumi, Mimi Ngadimun, Tony Nila Restu Wardani Nor, D. Ahmad Affaniy Nova Dwi Kusuma Wardani Nugke, Haydar Wafiq Nurdiana, Iva Nurfaida, Iva Nurdiana Oktapianus Oktapianus Pamungkasih, Estri Pamungkasih Paulus Dakosta Yoman Petrus R. Lekay Pieter Sahertian Pinastico, Stephanus Herin Pinastico, Stephanus Herin Pinastico Pradana, Diva Cahyo Pradana, Diva Cahyo Pradana Pujiati, Rina R. Lekay, Petrus Rahmad Hidayat Rahmadina Fitria Ristanti Ramayanti, Kinta Ramayanti, Kinta Ramayanti Ristanti, Rahmadina Fitria Ristanti Rita Indah Mustikowati Romauli Nainggolan Rusmini Rusno Rusno Salam, Aldino Salsabilah, Balqist Naurah Sedyastuti, Kristina Sindy Andani Iryanti Sitepu , Rismawati Sitepu, Rimenda Aminarosa Sri Umi Mintarti Sri Wilujeng Sri Wilujeng Suci Mulia Aristiana Sugeng Haryanto Suginantra, Putu Agus Syam Rahadi Tan, Ellys Tarini Putri Rami Teofilus Teofilus , Teofilus Teofilus Teofilus Teofilus Teofilus, Teofilus Tommy Christian Efrata Tony Ngadimun Trianggoro Wiradinata Triastutik, Julaika Trismawati Herlina, Novita Ulum, Muhammad Danial Ulum, Muhammad Danial Ulum Varellia Erend Vendy Kusumawardhana Verdiana, Erika Vinus Maulina Wahyudie, Diyan Eko Yuli Dewi Yulianti & Ninik Indawati Hartatik Yuni Yuni Zaini, Akhmad Zaini