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All Journal Jurnal Penelitian dan Pendidikan IPS Jurnal Ekonomi Modernisasi Jurnal Riset Mahasiswa Manajemen (JRMM) Journal of Economics, Business, & Accountancy Ventura Jurnal Pengabdian Kepada Masyarakat (Indonesian Journal of Community Engagement) Jurnal Terapan Abdimas Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Studi Manajemen dan Bisnis JPM (Jurnal Pemberdayaan Masyarakat) MBR (Management and Business Review) Jurnal Riset Pendidikan Ekonomi Jurnal Administrasi dan Manajemen Pendidikan JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen MATAPPA: Jurnal Pengabdian Kepada Masyarakat CAPITAL: JURNAL EKONOMI DAN MANAJEMEN SEIKO : Journal of Management & Business JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Peternakan (Jurnal of Animal Science) Conference on Innovation and Application of Science and Technology (CIASTECH) WIDYA LAKSANA YUME : Journal of Management Dinasti International Journal of Education Management and Social Science Jurnal ABDINUS : Jurnal Pengabdian Nusantara JAMP : Jurnal Administrasi dan Manajemen Pendidikan REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Universitas Bung Hatta Patria : Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Journal La Bisecoman Empowerment Society Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Jurnal Locus Penelitian dan Pengabdian Journal of Islamic Education Management JAPI: Jurnal Akses Pengabdian Indonesia Jurnal Karya Abdi Masyarakat Jurnal Indonesia Sosial Teknologi Jurnal Pendidikan Indonesia (Japendi) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Eduvest - Journal of Universal Studies Journal of Tourism, Culinary, and Entrepreneurship (JTCE) Prosiding Seminar Nasional Pengabdian Masyarakat Jurnal Pengabdian West Science Journal of Economics and Management Scienties Qomaruna Jurnal Ilmiah Kesehatan Sandi Husada International Journal of Economics and Management Research
Endi Sarwoko
Universitas Ciputra Surabaya
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Analysis of Customer Value and Customer Experience on Customer Satisfaction and Loyalty Bogi Akhmad Suendar; Endi Sarwoko; Andreas Jodhinata
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.501

Abstract

The competitive rivalry in the ship classification service business poses a unique challenge for PT. Indonesian Classification Bureau (Persero) to enhance the company's competitive advantage, with maritime safety and service quality being prioritized to achieve customer satisfaction and loyalty. The objectives of this research are (1) To determine the partial effect of customer value and customer experience on customer satisfaction; (2) To determine the partial effect of customer value and customer experience on customer loyalty; (3) To determine the effect of customer satisfaction on customer loyalty; (4) To determine the effect of customer value on customer loyalty through the mediation of customer satisfaction; (5) To determine the effect of customer experience on customer loyalty through the mediation of customer satisfaction. The approach used in this research is quantitative. A sample of 90 people was selected using the Random Sampling technique. The data collection method used a questionnaire. The data analysis technique used SEM with PLS. Based on the results of this study, it was found that the customer experience variable significantly affects both the customer satisfaction variable and the customer loyalty variable. Furthermore, the customer value variable affects the customer satisfaction variable but does not significantly affect the customer loyalty variable. The customer satisfaction variable affects customer loyalty. For indirect variables, both the customer experience variable and the customer value variable affect customer loyalty, mediated by customer satisfaction. This study has limitations, namely that some respondents did not fully understand the statements in the questionnaire when it was administered. Suggestions for future researchers include creating a questionnaire with appropriate sentences and language that are easier for respondents to understand, and adding more variables.
The Influence of Entrepreneurial Leadership on Employee Performance with the Role of Mediation of Organizational Culture and Teamwork in the Property Industry of PT. Panasia Griya Mekarasri Nancy Oktavia, Agustina; Sarwoko, Endi; Harianto, Eric
Jurnal Indonesia Sosial Teknologi Vol. 6 No. 1 (2025): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v6i1.8882

Abstract

This research aims to examine the influence of entrepreneurial leadership on employee performance with organizational culture and teamwork as mediating variables. This research uses quantitative methods with a survey approach, involving 43 employees of PT. Panasia Griya Mekarasri was selected using purposive sampling. Data will be collected through a questionnaire with a 5-point Likert Scale and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The research results reveal that Entrepreneurial Leadership has no impact on employee performance, Entrepreneurial Leadership has a positive and significant influence on organizational culture, Entrepreneurial Leadership has a positive and significant influence on teamwork, Organizational culture has a positive and significant influence on employee performance, Collaboration teams have a positive and significant influence on employee performance, Teamwork positively mediates the influence of Entrepreneurial Leadership on employee performance, Teamwork positively mediates the influence of Entrepreneurial Leadership on employee performance.
Analysis of service waiting time and its impact on patient satisfaction at siloam hospitals Makassar R. Lekay, Petrus; Ongkowijoyo, Gracia; Teofilus, Teofilus; Sarwoko, Endi
Jurnal Ilmiah Kesehatan Sandi Husada Vol 14 No 2 (2025): Jurnal Ilmiah Kesehatan Sandi Husada
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Akademi Keperawatan Sandi Karsa (Merger) Politeknik Sandi Karsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35816/jiskh.v14i2.1318

Abstract

Introduction: Hospital service efficiency plays a crucial role in shaping patient satisfaction, which is widely regarded as a key indicator of healthcare quality. Waiting time is one of the most frequently cited factors influencing patients’ perceptions of service performance. However, satisfaction is also affected by interpersonal aspects, such as professionalism and friendliness of healthcare staff. This study examines the relationship between service waiting time and patient satisfaction at Siloam Hospitals Makassar, focusing on registration, doctor, pharmacy, and cashier services. Methods: A quantitative research design was used, employing secondary data obtained from the MySiloam application. The study included 360 outpatients selected through purposive sampling. Independent variables consisted of waiting times for registration, doctor consultation, pharmacy services, and cashier processing, while patient satisfaction served as the dependent variable. Data were analyzed using the Chi-Squared Test to determine the relationship between waiting time categories and satisfaction levels. Results: The analysis showed no significant difference in registration waiting time between self–check-in users and those assisted by staff (ρ = 0.720). However, registration waiting time demonstrated a significant relationship with patient satisfaction (ρ = 0.009). In contrast, no significant associations were found between patient satisfaction and waiting times for doctor consultation (ρ = 0.202), pharmacy (ρ = 0.558), or cashier services (ρ = 0.831). Findings indicate that patients remain satisfied despite longer waits when services are delivered professionally and accurately. Conclusion: The study concludes that reducing registration waiting time may improve overall satisfaction, yet the interpersonal quality of healthcare services remains the most influential factor shaping patient perceptions and loyalty.These findings highlight the importance of enhancing both service efficiency and interpersonal service quality to strengthen patient perceptions and loyalty toward hospital services.
Pengaruh Brand Congruence terhadap Intention to Join Community dengan Word-of-Mouth sebagai Variabel Moderator pada Komunitas Musik Orkes Kota Pahlawan Jordanius, Jessica; Teofilus, Teofilus; Utami, Christina Whidya; Sarwoko, Endi
Journal of Economics and Management Scienties Volume 8 No. 1, December 2025 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i1.267

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Brand Congruence terhadap Intention to Join Community dengan Word-of-Mouth sebagai variabel moderator pada komunitas musik Orkes Kota Pahlawan (OKP) di Surabaya. Ruang lingkup penelitian difokuskan pada bagaimana kesesuaian antara nilai dan identitas merek komunitas dengan kepribadian anggotanya dapat meningkatkan minat bergabung, serta bagaimana komunikasi dari mulut ke mulut dapat memperkuat hubungan tersebut. Fenomena yang melatarbelakangi penelitian ini adalah meningkatnya peran komunitas musik edukatif dalam menarik minat generasi muda untuk bergabung, namun masih ditemui tantangan dalam mempertahankan loyalitas dan partisipasi aktif anggotanya. Oleh karena itu, diperlukan pemahaman mengenai faktor psikologis dan sosial yang memengaruhi keputusan seseorang untuk menjadi bagian dari komunitas. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik analisis regresi moderasi (Moderated Regression Analysis). Data diperoleh melalui penyebaran kuesioner kepada 65 anggota aktif komunitas OKP menggunakan skala Likert empat poin. Hasil penelitian menunjukkan bahwa Brand Congruence berpengaruh positif dan mendekati signifikan terhadap Intention to Join Community, yang berarti semakin tinggi kesesuaian nilai komunitas dengan citra diri individu, semakin besar niat untuk bergabung. Namun, Word-of-Mouth tidak terbukti signifikan sebagai variabel moderator dalam hubungan tersebut. Model regresi yang digunakan mampu menjelaskan 30,81% variasi perilaku intensi bergabung. Implikasi dari penelitian ini menunjukkan bahwa komunitas musik perlu memperkuat identitas merek dan pengalaman anggota untuk membangun keterikatan emosional yang lebih kuat, sehingga dapat meningkatkan partisipasi dan loyalitas anggota dalam jangka panjang.
Pengaruh Attitude Towards Entrepreneurship terhadap Enterpreneurship Intention dengan Enterpreneurship Learning sebagai Moderasi pada Mahasiswa Jurusan Manajemen di IPB Internasional Bali Anbarini, Ratih; Sitepu , Rismawati; Sarwoko, Endi; Darsana , Made
Jurnal Riset Pendidikan Ekonomi Vol. 10 No. 2 (2025): OKTOBER 2025
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/jrpe.v10i2.12162

Abstract

This study aims to analyze the effect of attitude on entrepreneurial intention moderated by entrepreneurship learning in management students at IPB Internasional Bali. Using a quantitative approach with a survey design, data were collected from 100 fourth semester students and above through questionnaires and analyzed using the SEM-PLS technique. The results showed that attitude has a significant effect on entrepreneurial intention with an R-Square value of 0.871, but entrepreneurship learning does not significantly moderate the relationship (p-value = 0.491). These findings provide insight into the importance of attitude in shaping entrepreneurial intention and the role of entrepreneurship learning in the context of higher education at IPB Internasional Bali.
Increased Value Added of Incense Craftsmen of Petungsewu Village Wagir District, Malang Regency Sarwoko, Endi; Indawati, Ninik; Nurdiana, Iva; Ahsan, Moh.
Jurnal ABDINUS : Jurnal Pengabdian Nusantara Vol 2 No 2 (2019): Volume 2 Nomor 2 Tahun 2019
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (482.486 KB) | DOI: 10.29407/ja.v2i2.12575

Abstract

Petungsewu Village, Wagir District, Malang Regency is one of the villages where most of the people are incensed craftsmen, but the incense produced is semi-finished incense or raw incense. The problem faced by incense craftsmen is that the selling price of semi-finished incense tends to decline from year to year, the limited bamboo raw material even has to be imported from other areas, only producing semi-finished incense (raw). The aim of the activity is to increase the value added of incense products and increase people's income by selling incense products with brand packaging. The method of implementing the activity is to diversify the product by training and mentoring in making incense, product packaging training and quality control, online marketing training, utilizing incense making technology. As a result of community service activities, the community is able to produce fragrant incense packaged and branded and has been sold. Besides that, by utilizing incense bamboo making technology, the production capacity of incense biting production increased, the quality of the bamboo produced was more uniform, so the problem of limited incense material could be overcome.
Pengembangan Potensi Usaha Dupa Menjadi Produk Unggulan Sarwoko, Endi; Ahsan, Moh.; Nurfarida, Iva Nurdiana
Jurnal ABDINUS : Jurnal Pengabdian Nusantara Vol 3 No 2 (2020): Volume 3 Nomor 2 Tahun 2020
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/ja.v3i2.13628

Abstract

The aim of the community service program is to develop business potential in partner village, namely Petungsewu Village, Wagir District, Malang Regency, so that they can become the village's superior products. The problem faced by partner villages is the value added of incense products are still low because it only focuses on raw incense, does not have its own market, because incense production is still based on orders, and the availability of raw material is often lacking. The first solution is of producing incense fragrances is given a brand whose marketing applies a partnership pattern with successful incense entrepreneurs, the second solution is to assist brand design and brand registration, and the third solution is to increase production of bamboo sticks by machine. The approach in implementing this service is Community Based Participatory Research (CBPR), which is a collaborative approach with the aim of overcoming problems in the community. The method is used in the form of assistance and consultation for making incense and packaging carried out by partners from successful entrepreneurs, mentoring and consultation on trademark registration, and substitution of science and technology in the form of using a bamboo stick refiner. The result of the activity there was an increase in value added because it had been produced and sold fragrant incense with "Mount Katu" brand which was marketed by business partners to the island of Bali, there was an increase in bamboo stick production because it had been used the help of a bamboo stick grinding machine. The results of these community service activities have an impact on increasing community income in partner village.
Gaya Kepemimpinan Transformasional Terhadap Kinerja Karyawan Melalui Motivasi Kerja Karyawan Berdasarkan Gender Tarini Putri Rami; Endi Sarwoko; Fahrul Riza
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.772

Abstract

Kinerja karyawan yang tinggi dapat dicapai jika setiap elemen dalam organisasi terintegrasi dengan baik. Kinerja dipengaruhi beberapa faktor yakni cara seseorang bekerja atau juga seseorang dalam memimpin tim nya untuk mencapai tujuan, lingkungan kerja dan kemampuan kerja. Untuk meningkatkan aspek kinerja karyawan salah satunya adalah dengan aspek kepemimpinan yang sesuai dengan kebutuhan serta melihat dari segi motivasi kerja yang ada. Dalam penelitian ini juga akan dibahas mengenai gender yang akan memberikan penjelasan apakah salah satu gender atau mungkin keduanya memberikan dampak yang nyata atau tidak. Penelitian ini bertujuan untuk menganalisis gaya kepemimpinan transformasional terhadap kinerja karyawan melalui motivasi kerja karyawan berdasarkan gender. Pendekatan Organizational Justice Theory digunakan untuk menjadi dasar teori dalam penelitian ini. Jenis penelitian yang digunakan adalah penelitian kuantitatif dan explanatory dengan melakukan pengujian hipotesis antar variabel-variabel. Pengujian ini umumnya menggunakan data kuesioner sebagai alat pengumpul data. Teknik analisis data terdiri dari pengumpulan data, reduksi data, penyajian data serta penjelasan dari kesimpulan penelitian. Hasil dari penelitian ini dapat memberikan kesadaran secara mandiri terhadap pemimpin yang ada di perusahaan dan para staff yang ada untuk bisa saling bekerjasama untuk menjalin komunikasi yang baik, karena dengan kepemimpinan yang diharapkan bisa mengatur dengan baik para bawahan sesuai dengan tujuan bersama serta bisa meningkatkan kinerja dengan baik. Jika semua bisa terjalin dengan baik maka perusahaan bisa mendapatkan apa yang ingin dicapai.
Co-Authors Adinata, Faris Agung Yuniarianto Agung Yuniarinto Ahsan, Mohammad Akhmad Zaini, Akhmad Ali Mahmud Allowisia Rikarling Anbarini, Ratih Andi Nu Graha Andi Nu Graha Andika Wulan Febriani Andreas Jodhinata Aprilita, Selly Wulan Ardiansyah, Darmawan Ardiansyah, Fajar Arini, Iftita Yustitia Arini, Iftita Yustitia Arini Ashari, Farhan Ashari, Farhan Ashari Bagus Septivianto Bogi Akhmad Suendar Choiriyah Choiriyah Christina Whidya Utami Cosmas Gatot Haryono Darsana , Made Delviana, Ajeng Sukma Denny Bernardus Desi Rahma Putri Pratiwi Dewi, Yuli Dian Tri Mahardini Dianawati Suryaningtyas Dianawati Suryaningtyas Dwi Citra Dwi Wahyudi Eka Kurniawati Eklezia, Sherina Emon, Venansius Yunus endah andayani Endang Setyo Wati Endang Setyo Wati Eric Harianto Erick Wisdha Eko Ibtadiyanto Estri Pamungkasih Fachthurrohman, Muchammad Fachthurrohman, Muchammad Fachthurrohman Fahrul Riza Fahrul Riza Fajar Ardiansyah Frederico, Jonathan Gracia Ongkowijoyo Hadisantoso, Edoardus Hidayat, Candra Wahyu Iftita Yustitia Arini Ignastia Amanda Ilham Bima Imam Rofi’i Imam Syafi'i Irma Irma Tyasari Iva Nurdiana Iva Nurdiana Nurfaida Iva Nurdiana Nurfarida Iwan Pakpahan Jordanius, Jessica Juniardi Kari, Asmad Komilus, Connie Fay Kristina Sedayastuti Kristina Sedyastuti Kurniawan, Dedy Arik Kusumawati, Enike Dwi Kusumawati, Enike Dwi Kusumawati Lia Nur Islami Lie, Teofilus Liemansyaputri, Sabrina Lina Indrawati M. Fakhrudin Mudzakkir Madziatul Churiyah Mahmud, Ali Mahmud Manik, Yuni Mariani Maria Yulita Dhone Meinardhy, Ricky Moh. Ahsan Mohammad Ahsan Mohammad Bahrul Ulum Muchammad Ismail Hamzah Muhammad Bahrul Ulum Nancy Oktavia, Agustina Nanda Setya Putri Naumi, Mimi Ngadimun, Tony Nila Restu Wardani Nor, D. Ahmad Affaniy Nova Dwi Kusuma Wardani Nugke, Haydar Wafiq Nurdiana, Iva Nurfaida, Iva Nurdiana Oktapianus Oktapianus Pakpahan, Iwan Pamungkasih, Estri Pamungkasih Paulus Dakosta Yoman Pieter Sahertian Pinastico, Stephanus Herin Pinastico, Stephanus Herin Pinastico Pradana, Diva Cahyo Pradana, Diva Cahyo Pradana Pujiati, Rina R. Lekay, Petrus Rahmad Hidayat Rahmadina Fitria Ristanti Ramayanti, Kinta Ramayanti, Kinta Ramayanti Ristanti, Rahmadina Fitria Ristanti Rita Indah Mustikowati Romauli Nainggolan Rusmini Rusno Rusno Salam, Aldino Sedyastuti, Kristina Sindy Andani Iryanti Sitepu , Rismawati Sitepu, Rimenda Aminarosa Sri Umi Mintarti Sri Wilujeng Sri Wilujeng Sugeng Hariyanto Sugeng Haryanto Suginantra, Putu Agus Syam Rahadi Tan, Ellys Tarini Putri Rami Teofilus Teofilus , Teofilus Teofilus Teofilus, Teofilus Terusia, Erma Fina Triastutik, Julaika Ulum, Muhammad Danial Ulum, Muhammad Danial Ulum Vendy Kusumawardhana Verdiana, Erika Vinus Maulina Wahyudie, Diyan Eko Yuli Dewi Yulianti & Ninik Indawati Hartatik Yuni Yuni Zaini, Akhmad Zaini