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All Journal Jurnal Penelitian dan Pendidikan IPS Jurnal Ekonomi Modernisasi Jurnal Riset Mahasiswa Manajemen (JRMM) Journal of Economics, Business, & Accountancy Ventura EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Pengabdian Kepada Masyarakat (Indonesian Journal of Community Engagement) Jurnal Terapan Abdimas Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal EMT KITA Jurnal Studi Manajemen dan Bisnis JPM (Jurnal Pemberdayaan Masyarakat) MBR (Management and Business Review) Jurnal Riset Pendidikan Ekonomi Jurnal Administrasi dan Manajemen Pendidikan JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen MATAPPA: Jurnal Pengabdian Kepada Masyarakat CAPITAL: JURNAL EKONOMI DAN MANAJEMEN SEIKO : Journal of Management & Business JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Peternakan (Jurnal of Animal Science) Conference on Innovation and Application of Science and Technology (CIASTECH) WIDYA LAKSANA YUME : Journal of Management Media Manajemen Pendidikan Jurnal Mantik JURNAL LENTERA BISNIS Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal ABDINUS : Jurnal Pengabdian Nusantara JAMP : Jurnal Administrasi dan Manajemen Pendidikan REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Universitas Bung Hatta Patria : Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) GUYUB: Journal of Community Engagement Economics and Digital Business Review Journal of Economics and Business UBS Journal La Bisecoman Empowerment Society Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Jurnal Locus Penelitian dan Pengabdian Journal of Islamic Education Management Journal of Accounting and Finance Management (JAFM) JAPI: Jurnal Akses Pengabdian Indonesia Jurnal Karya Abdi Masyarakat Jurnal Indonesia Sosial Teknologi Journal Research of Social Science, Economics, and Management Jurnal Pendidikan Indonesia (Japendi) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Eduvest - Journal of Universal Studies Journal of Tourism, Culinary, and Entrepreneurship (JTCE) Prosiding Seminar Nasional Pengabdian Masyarakat Jurnal Pengabdian West Science Journal of Economics and Management Scienties Jurnal Manajemen dan Pemasaran Digital JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi Qomaruna Jurnal Ilmiah Kesehatan Sandi Husada International Journal of Economics and Management Research JHSS (Journal of Humanities and Social Studies) Jurnal Ilmiah Kesehatan Sandi Husada (JIKSH)
Endi Sarwoko
Universitas Ciputra Surabaya
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Analysis of service waiting time and its impact on patient satisfaction at siloam hospitals Makassar Petrus R. Lekay; Gracia Ongkowijoyo; Teofilus; Endi Sarwoko
Jurnal Ilmiah Kesehatan Sandi Husada Vol. 14 No. 2 (2025): Jurnal Ilmiah Kesehatan Sandi Husada
Publisher : LPPM Politeknik Sandi Karsa, South Sulawesi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35816/jiksh.v14i2.277

Abstract

Introduction: Hospital service efficiency plays a crucial role in shaping patient satisfaction, which is widely regarded as a key indicator of healthcare quality. Waiting time is one of the most frequently cited factors influencing patients’ perceptions of service performance. However, satisfaction is also affected by interpersonal aspects, such as professionalism and friendliness of healthcare staff. This study examines the relationship between service waiting time and patient satisfaction at Siloam Hospitals Makassar, focusing on registration, doctor, pharmacy, and cashier services. Methods: A quantitative research design was used, employing secondary data obtained from the MySiloam application. The study included 360 outpatients selected through purposive sampling. Independent variables consisted of waiting times for registration, doctor consultation, pharmacy services, and cashier processing, while patient satisfaction served as the dependent variable. Data were analyzed using the Chi-Squared Test to determine the relationship between waiting time categories and satisfaction levels. Results: The analysis showed no significant difference in registration waiting time between self–check-in users and those assisted by staff (ρ = 0.720). However, registration waiting time demonstrated a significant relationship with patient satisfaction (ρ = 0.009). In contrast, no significant associations were found between patient satisfaction and waiting times for doctor consultation (ρ = 0.202), pharmacy (ρ = 0.558), or cashier services (ρ = 0.831). Findings indicate that patients remain satisfied despite longer waits when services are delivered professionally and accurately. Conclusion: The study concludes that reducing registration waiting time may improve overall satisfaction, yet the interpersonal quality of healthcare services remains the most influential factor shaping patient perceptions and loyalty.These findings highlight the importance of enhancing both service efficiency and interpersonal service quality to strengthen patient perceptions and loyalty toward hospital services.
Efektivitas Social Customer Relationship Management di industri perhotelan: Dampaknya terhadap niat beli dan loyalitas pelanggan Miyana Miyana; Endi Sarwoko; Teofilus Teofilus
MBR (Management and Business Review) Vol 9 No 1 (2025)
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/mbr.v9i1.12181

Abstract

Social Customer Relationship Management (S-CRM) integrates traditional CRM with social media platforms, enabling more personalized and interactive communication between businesses and customers. In the hospitality industry, especially amid growing competition and digitalization, S-CRM plays a vital role in maintaining customer relationships and driving business outcomes. This study aims to analyze the effect of S-CRM on purchase intention and customer loyalty within 76 hotels under Azana Hospitality in Indonesia. Using a quantitative approach, data were collected from 395 respondents who had previously made reservations at Azana hotels, selected through convenience sampling. Structural Equation Modeling (SEM) with SmartPLS 4 was employed to test the measurement and structural models. The results show that S-CRM significantly influences both purchase intention and customer loyalty. Furthermore, purchase intention significantly mediates the relationship between S-CRM and customer loyalty. These findings highlight the theoretical implication that S-CRM enhances customer engagement and loyalty through increased intention to purchase. Practically, the study underscores the importance for hospitality businesses to invest in S-CRM strategies to build stronger customer relationships, improve brand loyalty, and ensure sustainable competitive advantage. This research contributes to the growing literature on digital CRM practices and offers valuable insights for hotel management and marketers.
Analisa kepuasan dan keputusan penggunaan kembali teknologi mobile banking dengan pendekatan TAM Suci Mulia Aristiana; Tommy Christian Efrata; Endi Sarwoko
MBR (Management and Business Review) Vol 9 No 1 (2025)
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/mbr.v9i1.12494

Abstract

The development of information technology and digitalization has created great opportunities in carrying out digital innovation in the banking sector that makes it easier for customers to make transactions both self-service on digital applications and transactions made at branch offices. This study aims to analyze and explore satisfaction and decisions to reuse mobile banking application technology with the theory of technology acceptance (TAM) including Perceived Usefulness, Perceived Ease of Use, Perceived Trust, Perceived Security at PT. Bank Central Asia Tbk and contribute to improving BCA's digital services and enriching the literature on research studies related to the quality of digital services, customer satisfaction in the banking world. The background of this study was to determine how indicators (TAM) affect customer satisfaction and the reuse of mobile banking technology so that they can be used as evaluation material for improving applications and determining strategies to increase customer satisfaction through the development of application technology that can be adjusted to customer needs. The research methodology uses a quantitative approach with the unit of analysis being customers who transact using the BCA mobile application in the West Nusa Tenggara region. The research sampling technique was random sampling and data collection was carried out through a digital questionnaire. The results of the study indicate that Perceived Ease of Use and Perceived Security have a significant effect on the decision to reuse, while Perceived Trust and Perceived Usefulness do not have a direct effect. However, the three variables have a positive effect on satisfaction, which then mediates the effect on Decision to Use. This finding strengthens the extended TAM model and emphasizes the importance of security and satisfaction aspects in increasing the adoption of digital banking services. This study provides theoretical and practical contributions to the strategy for developing digital-based financial service technology, especially in the banking sector.
THE MEDIATING ROLE OF STUDENT SATISFACTION IN THE RELATIONSHIP OF EDUCATIONAL SERVICE QUALITY TO STUDENT RETENTION IN HIGHER EDUCATION Erma Fina Terusia; Endi Sarwoko; Teofilus
Jurnal Ilmiah Akuntansi, Manajemen dan Ekonomi Islam (JAM-EKIS) Vol. 8 No. 3 (2025): Jurnal Ilmiah Akuntansi, Manajemen, dan Ekonomi Islam (JAM-EKIS)
Publisher : Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jamekis.v8i3.8208

Abstract

This study focuses on the importance of service quality in enhancing student satisfaction and retention in higher education, with the Management Department of the Faculty of Economics and Business at Ciputra University as the research subject. The objective of this study is to analyze the impact of service quality on student satisfaction and retention. The theoretical framework underpinning this research is the SERVQUAL model, which measures service quality through the dimensions of tangibles, reliability, responsiveness, assurance, and empathy. A quantitative approach is employed, targeting a population of 500 students from the 2022-2023 academic year, with a sample size of 217 respondents determined using the Krejcie and Morgan table. The research instrument consists of 40 indicators adapted from relevant journals, utilizing a five-point Likert scale to measure service quality, student satisfaction, and retention. Data analysis was conducted using Partial Least Square (PLS) with the aid of SmartPLS software, allowing  for  simultaneous  evaluation  of  both  the measurement and structural models. The findings of this study are expected to provide valuable insights for department management to enhance service quality and, consequently, improve student satisfaction and retention at Ciputra University.
Peran Self Efficacy dan Student Engagement Terhadap Learning Outcomes Mahasiswa Magister PJJ Manajemen Universitas Ciputra Surabaya Endi Sarwoko; Hastuti Naibaho
Media Manajemen Pendidikan Vol 9 No 1 (2026): Juni 2026
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/mmp.v9i1.22251

Abstract

: Online learning, especially distance education, aims to provide broader opportunities for the community to pursue higher education. Although the quality standards for the implementation of distance education are the same as the curriculum of the organizing study programs, there is still debate over whether the learning outcomes and the quality of graduates are the same as regular study programs, considering that all learning activities are conducted online. The research aims to obtain empirical evidence of the role of self-efficacy and student engagement on learning outcomes in the implementation of distance learning, as well as to analyze the role of student engagement as a mediator of the influence of self-efficacy on learning outcomes. The research uses a quantitative method with a survey on active students of the distance learning management master's program at Universitas Ciputra Surabaya. Data were collected using an online questionnaire, and the data were analyzed with PLS-SEM. The research results revealed that learning outcomes in the implementation of distance learning are determined by self-efficacy and student engagement. Self-efficacy not only has a direct impact on learning outcomes but also enhances student engagement, which in turn contributes to learning outcomes. The research is relevant to the Social Cognitive Theory, which posits that individual behavior is the result of the interaction between personal factors, behavior, and the environment. Additionally, the research has implications for the importance of increasing student engagement in the online learning process, starting from curriculum design, semester learning plans, and learning activities.
Analysis of the Quality of Teleconsultation Services and the Role of Digital Literacy in Improving Patient Satisfaction Chitra Ayu Cempaka Putri; Endi Sarwoko; Eric Harianto
Journal Research of Social Science, Economics, and Management Vol. 5 No. 10 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i10.1472

Abstract

Patient satisfaction is an important factor in determining the success and sustainability of teleconsultation services. The ongoing digital transformation in healthcare, along with the increasing use of telemedicine after the COVID-19 pandemic, particularly at Puskesmas Pancoran, highlights that patient satisfaction is a key element in maintaining the continuity of technology-based services. This study aims to examine the effect of teleconsultation service quality on patient satisfaction and to assess the role of digital literacy as a moderating variable.This research adopts a quantitative approach using a survey method involving 123 respondents from a total population of 494 teleconsultation patients, with data analyzed using SmartPLS. The results indicate that teleconsultation service quality has a positive and significant effect on patient satisfaction. However, digital literacy does not function as a moderating variable in this relationship. Nevertheless, digital literacy has a positive and significant direct effect on patient satisfaction. These findings also suggest that service quality plays a more dominant role than digital literacy in determining patient satisfaction. This study has several limitations, including its focus on a single location with relatively homogeneous respondent characteristics and the use of a cross-sectional design, which cannot fully capture changes in patient satisfaction over time. Theoretically, the findings support Social Presence Theory, showing that service quality and digital literacy contribute to shaping patient satisfaction through perceived presence in teleconsultation. Practically, improving service quality, particularly in communication, responsiveness of healthcare providers, system simplification, and strengthening digital literacy are essential to enhance patient satisfaction.
Pengaruh Efikasi Diri terhadap Kinerja Penjualan: Model Mediasi dari Learning Capability Iwan Pakpahan; Yuli Dewi; Endi Sarwoko
Jurnal Pendidikan Indonesia Vol. 6 No. 5 (2025): Jurnal Pendidikan Indonesia (Japendi)
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i5.7813

Abstract

Dalam industri otomotif yang kompetitif, kinerja tenaga penjual menjadi faktor krusial dalam meningkatkan daya saing perusahaan. Efikasi diri berperan penting dalam membentuk kepercayaan diri tenaga penjual untuk mencapai target, sementara kapabilitas belajar memungkinkan mereka untuk terus beradaptasi dan meningkatkan keterampilan dalam menghadapi dinamika pasar. Penelitian ini bertujuan untuk menganalisis pengaruh efikasi diri terhadap kinerja penjualan dengan kapabilitas belajar sebagai variabel mediasi. Penelitian ini menggunakan pendekatan kuantitatif, dengan data dikumpulkan melalui penyebaran kuesioner kepada 64 tenaga penjual di Dealer Agung Toyota Kepri. Analisis data dilakukan dengan metode Structural Equation Modeling-Partial Least Squares (SEM-PLS) untuk menguji hubungan antar variabel. Hasil penelitian menunjukkan bahwa efikasi diri berpengaruh positif dan signifikan terhadap kinerja penjualan, baik secara langsung maupun melalui kapabilitas belajar sebagai mediator. Temuan ini menegaskan bahwa tenaga penjual dengan efikasi diri tinggi cenderung memiliki kinerja lebih baik, terutama jika didukung oleh kapabilitas belajar yang kuat. Namun, penelitian ini memiliki keterbatasan, seperti cakupan yang hanya mencakup satu perusahaan otomotif, sehingga hasilnya tidak dapat digeneralisasikan ke sektor lain. Selain itu, penggunaan kuesioner self-reported berpotensi menimbulkan bias subjektif dalam menilai efikasi diri dan kapabilitas belajar. Penelitian ini juga bersifat cross-sectional sehingga tidak menangkap dinamika perubahan jangka panjang. Implikasi dari penelitian ini memberikan wawasan bagi manajer dan pemilik bisnis otomotif dalam merancang strategi pelatihan yang efektif untuk meningkatkan efikasi diri dan kapabilitas belajar tenaga penjual, guna mendongkrak kinerja dan daya saing perusahaan.
PENGARUH SERVICE PERFORMANCE, CUSTOMER EXPERIENCE, DAN VISIBILITY FOODSTAGRAM TERHADAP REPURCHASE INTENTION KONSUMEN STARBUCKS COFFEE Luh Karenina Savitri Masna; Christina Whidya Utami; Endi Sarwoko
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2332

Abstract

This study aims to examine the effect of service performance, customer experience, and visibility foodstagram on the repurchase intention of Starbucks Coffee consumers. This research was motivated by the strong position of Starbucks Coffee in the Indonesian coffee shop market, while several consumer responses indicate challenges related to service quality, customer experience, and digital visibility. This study used a quantitative approach with an associative causal research design. The sample consisted of 80 Starbucks Coffee consumers who had made at least one purchase. The sampling technique used was convenience sampling. Data were collected using questionnaires distributed directly and online through Google Forms. The data were analyzed using validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, t-test, F-test, and coefficient of determination with SPSS. The results showed that service performance, customer experience, and visibility foodstagram had a positive and significant effect on repurchase intention. Service performance was the most dominant variable influencing repurchase intention. The coefficient of determination showed that the three independent variables explained 62.2% of the variation in repurchase intention, while the remaining 37.8% was explained by other factors outside the research model. These findings indicate that improving service quality, strengthening customer experience, and optimizing foodstagram visibility are important strategies to encourage consumer repurchase intention.
Good Farming Practices: Revitalisasi Perkandangan Domba Dan Kambing Enike Dwi Kusumawati; Akhmad Zaini; Endi Sarwoko; Ali Mahmud; Kinta Ramayanti; Haydar Wafiq Nugke
JURNAL WIDYA LAKSANA Vol 15 No 1 (2026): January
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jwl.v15i1.102699

Abstract

Perkandangan merupakan salah satu kunci pokok penentu pengembangan sentra domba kambing untuk mendukung program pemberdayaan mitra produk unggulan daerah Kabupaten Malang. Namun sampai saat ini belum ada informasi yang pasti terkait seberapa besar daya dukung perkandangan tersebut untuk terwujudnya sentra kambing domba di Kecamatan Wagir. Tujuan artikel ini adalah membahas potensi dan kendala perkandangan di Kecamatan Wagir Kabupaten Malang dalam mengembangkan sentra domba kambing. Metode yang diterapkan dalam program ini adalah metode pemberdayaan masyarakat partisipatif.  Pendekatan partisipatif dengan konsep belajar di masyarakat diterapkan dalam menggali potensi, persoalan dan solusi dalam mengembangkan sentra domba kambing dengan melibatkan tokoh-tokoh kunci Kecamatan Wagir. Kegiatan penggalian informasi perkandangan di Kecamatan Wagir ini dilakukan di seluruh desa Kecamatan Wagir yang berjumlah 12 desa. Setiap desa diambil 10 peternak sehingga total 120 peternak yang dilibatkan dalam penggalian informasi perkandangan berserta 13 mahasiswa Universitas PGRI Kanjuruhan Malang dan tim pengabdi. Data dianalisis secara deskriptif kuantitatif. Hasil kegiatan menunjukkan bahwa Kecamatan Wagir layak dikembangkan menjadi sentra kambing dan domba Malang dengan potensi perkandangan yang dimiliki. Implikasi kegiatan pengabdian ini peternak dapat mengetahui kondisi perkandangan di wilayahnya yang dapat digunakan sebagai bahan untuk revitalisasi perkandangan.
Strengthening Digital Marketing Capacity to Improve the Competitiveness of MSMEs Teofilus Teofilus; Fahrul Riza; Endi Sarwoko
GUYUB: Journal of Community Engagement Vol 7, No 1 (2026): Maret
Publisher : Universitas Nurul Jadid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/guyub.v7i1.13222

Abstract

The uneven adoption of digital marketing among Micro, Small, and Medium Enterprises (MSMEs) in Tandes District, Surabaya, has become a significant challenge that limits business competitiveness in an increasingly digitalized economic environment. Although various government initiatives have promoted MSME digitalization, at the local level many business actors still experience limited digital literacy, inconsistent online promotional practices, and low utilization of digital platforms for market expansion. This condition highlights the urgency of implementing community service programs that focus on strengthening the digital marketing capacity of MSME actors. This community service activity aims to identify the level of knowledge and readiness of MSMEs in adopting digital marketing and to strengthen their digital marketing capacity through a participatory approach. The method used is Participatory Action Research (PAR) involving 63 MSME actors as active participants. The activities were carried out through several stages, including participatory problem identification, digital marketing training and mentoring, completion of a self-assessment instrument covering eight digital marketing competency indicators, and joint reflection and evaluation. The data were analyzed using descriptive statistics to assess readiness levels and correlation analysis to examine the relationship between digital literacy, frequency of online promotion, number of online customers, and business turnover. The results indicate that the level of digital marketing adoption among MSMEs is at a moderate level, with mean scores ranging from 2.81 to 3.22. The highest competency is the ability to identify target markets (M = 3.22), while the lowest competency relates to conducting online competitor analysis and price benchmarking (M = 2.81). Correlation analysis also shows a positive relationship between digital literacy, the intensity of online promotion, the number of online customers, and increased business turnover.
Co-Authors Adinata, Faris Agung Yuniarianto Agung Yuniarinto Agus Santosa Agustina Nancy Oktavia Ahsan, Mohammad Akhmad Zaini Akhmad Zaini Akhmad Zaini, Akhmad Aldino Salam Ali Mahmud Ali Mahmud Allowisia Rikarling Anbarini, Ratih Andi Nu Graha Andi Nu Graha Andika Wulan Febriani Aprilita, Selly Wulan Ardiansyah, Darmawan Ardiansyah, Fajar Aria Ganna Henryanto Arini, Iftita Yustitia Arini, Iftita Yustitia Arini Ashari, Farhan Ashari, Farhan Ashari Atthariq Alkausar Herdiyanto Bagus Septivianto Bogi Akhmad Suendar Chitra Ayu Cempaka Putri Choiriyah Choiriyah Christina Whidya Utami Cipta Halim Cosmas Gatot Haryono Cosmas Gatot Haryono Cosmos Haryono Darmawan Ardiansyah Darsana , Made Delviana, Ajeng Sukma Denny Bernardus Denny Dwi Wiratama Desi Rahma Putri Pratiwi Dian Tri Mahardini Dianawati Suryaningtyas Dianawati Suryaningtyas Dicky Fanani Diyah Amalia Dwi Citra Dwi Wahyudi Eka Kurniawati Elia Ardyan Emon, Venansius Yunus endah andayani Endang Setyo Wati Endang Setyo Wati Enike Dwi Kusumawati Eric Harianto Erick Wisdha Eko Ibtadiyanto Erika Verdiana Erlisa Luanita Yapriono Erma Fina Terusia Estri Pamungkasih Fachthurrohman, Muchammad Fachthurrohman, Muchammad Fachthurrohman Fahrul Riza Fahrul Riza Fahrul Riza Fahrul Riza Fajar Ardiansyah Faris Adinata Fietje Feizal Soemantri Fika Kurniawaty Gracia Ongkowijoyo Hadisantoso, Edoardus Hastuti Naibaho Hastuti Naibaho Haydar Wafiq Nugke Hidayat, Candra Wahyu Iftita Yustitia Arini Ignastia Amanda Ignatius Ismojo Herdono Ilham Bima Imam Rofi’i Imam Syafi'i Irma Irma Tyasari Iva Nurdiana Iva Nurdiana Nurfaida Iva Nurdiana Nurfarida Iva Nurdiana Nurfarida Iwan Pakpahan jodhinata, andreas Jonathan Frederico Jordanius, Jessica Juniardi Kari, Asmad Kinta Ramayanti Kinta Ramayanti Komilus, Connie Fay Kristina Sedayastuti Kristina Sedyastuti Kurniawan, Dedy Arik Kusumawati, Enike Dwi Kusumawati Lestari, Ika Mutia Lia Nur Islami Lie, Teofilus Lina Indrawati Lintang Harianti Luh Karenina Savitri Masna M. Fakhrudin Mudzakkir Madziatul Churiyah Mahmud, Ali Mahmud Manik, Yuni Mariani Maria Yulita Dhone Meinardhy, Ricky Metta Padmalia Miyana Miyana Moh. Ahsan Mohammad Ahsan Mohammad Bahrul Ulum Muchammad Ismail Hamzah Muhammad Bahrul Ulum Muhammad Reza Rivandana Nanda Setya Putri Natalia Christiani Naumi, Mimi Ngadimun, Tony Nila Restu Wardani Nor, D. Ahmad Affaniy Nova Dwi Kusuma Wardani Novita Trismawati Herlina Nugke, Haydar Wafiq Nurdiana, Iva Nurfaida, Iva Nurdiana Oktapianus Oktapianus Pamungkasih, Estri Pamungkasih Paulus Dakosta Yoman Petrus R. Lekay Pieter Sahertian Pinastico, Stephanus Herin Pinastico, Stephanus Herin Pinastico Pradana, Diva Cahyo Pradana, Diva Cahyo Pradana Pujiati, Rina R. Lekay, Petrus Rahmad Hidayat Rahmadina Fitria Ristanti Ramayanti, Kinta Ramayanti, Kinta Ramayanti Rena Wida Arias Rismawati Sitepu Ristanti, Rahmadina Fitria Ristanti Rita Indah Mustikowati Romauli Nainggolan Rusmini Rusno Rusno Sabrina Liemansyaputri Salsabilah, Balqist Naurah Sedyastuti, Kristina Sherina Eklezia Sindy Andani Iryanti Sitepu , Rismawati Sitepu, Rimenda Aminarosa Sri Umi Mintarti Sri Wilujeng Sri Wilujeng Suci Mulia Aristiana Sugeng Haryanto Suginantra, Putu Agus Suhandi.s Syam Rahadi Tan, Ellys Tarini Putri Rami Teofilus Teofilus Teofilus Tera Lesmana Tommy Christian Efrata Tony Ngadimun Trianggoro Wiradinata Triastutik, Julaika Ulum, Muhammad Danial Ulum, Muhammad Danial Ulum Varellia Erend Vendy Kusumawardhana Vinus Maulina Wahyudie, Diyan Eko William Santoso Yuli Dewi Yulianti & Ninik Indawati Hartatik Yuni Yuni Zaini, Akhmad Zaini