Articles
<![CDATA[Kepemimpinan Transformasional dalam Masa Krisis: Studi Penanganan COVID-19 di Bumi Raja-Raja ]]>
<![CDATA[Fitriati, Rachma]]>;
<![CDATA[Marsanty, Dea Alita]]>
<![CDATA[ Jurnal Bina Praja Vol 15 No 2 (2023) ]]>
Publisher : <![CDATA[Research and Development Agency Ministry of Home Affairs ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.21787/jbp.15.2023.289-308
<![CDATA[This study aims to analyze the transformational leadership of Village Heads in efforts to break the chain of the spread of COVID-19 in the Maluku Province area known as Bumi Raja-Raja. Village heads are called "Bapa Raja" because of their position as community leaders, religious leaders, and even traditional leaders because a Bapa Raja must have a noble lineage. This study used a qualitative method with an exploratory and descriptive research approach. Data collection techniques using in-depth interviews, observation and literature review. The results showed that Bapa Raja plays a key role in strengthening local capacity, addressing potential risks, and meeting the basic needs of people in the village. They not only strengthen local empowerment but also overcome and reduce potential and fulfil basic needs in villages by taking concrete action and utilizing local resources pro-actively and having a positive impact in breaking the chain of the spread of COVID-19 and supporting local governments in implementing policies and pandemic response programs. The study recommendation is to strengthen the role of Bapa Raja as a collaborative agent for local governments to increase active community participation in efforts to break the chain of spread of the COVID-19 virus. Thus, in the future, Bapa Raja, as a local leader as well as a traditional & community figure, can be the main force in facing crises while maintaining the stability and prosperity of their community.]]>
<![CDATA[Gagalkah TransJakarta? Kajian Kualitas Layanan pada Sistem Angkutan Cepat Massal TransJakarta ]]>
<![CDATA[Fitriati, Rachma]]>
<![CDATA[ International Research Journal of Business Studies Vol. 3 No. 1 (2010): April-July 2010 ]]>
Publisher : <![CDATA[Universitas Prasetiya Mulya ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.21632/
<![CDATA[The research aimed to study the busway users’ understanding, attitude, and behavior toward the quality of TransJakarta service, in order to provide alternative solution over the complexity of massive transportation problems in DKI Jakarta, as the capital city of Indonesia. In addition, the research presented some inputs to overcome the transportation problems in Jakarta that can be used as points of evaluation for other cities in Indonesia which have prepared or are preparing to make use of bus rapid transit system. The research was focused on the quality of TransJakarta service, and identified the necessary atributes to produce an optimum public service quality–as a part of social engineering study on massive transport system. The analysis used Service Quality (SERVQUAL) dan Importance-Performance Analysis (IPA) concepts, done through surveys on 450 respondents on eight busway corridors. The result showed that the users of TransJakarta value most the dimension of empathy and quite the reverse value worst the dimension of tangible. The data showed that empathy is the dimension in which service quality “is considered” most likely improved. While other dimensions, especially the dimensions of tangible, responsiveness and assurance ‘are considered’ already given, since the TransJakarta users regard them as being outside the management limit of Public Service Board of TransJakarta. ]]>
<![CDATA[Improving E-Service Quality of Indonesian Toll Road Application with Entrepreneurship Insights ]]>
<![CDATA[Setiawan, Mohamad Agus]]>;
<![CDATA[Hartoyo, Hartoyo]]>;
<![CDATA[Seminar, Kudang Boro]]>;
<![CDATA[Sartono, Bagus]]>;
<![CDATA[Fitriati, Rachma]]>;
<![CDATA[Ginting, Victor]]>
<![CDATA[ Aptisi Transactions On Technopreneurship (ATT) Vol 7 No 2 (2025): July ]]>
Publisher : <![CDATA[Pandawan ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.34306/att.v7i2.579
<![CDATA[Digital transformation in Indonesia toll road sector faces significant challenges related to information fragmentation among Toll Road Operators (BUJT), hindering the optimization of electronic service quality (E-Service Quality). This research aims to enhance E-Service Quality through the Soft Systems Methodology (SSM), integrated with Structural Equation Modeling-Partial Least Squares (SEM-PLS) analysis to understand key service dimensions. The findings indicate that integrating information across BUJTs, with a focus on informativeness, is critical to improving user satisfaction. The SSM-based conceptual model developed provides systemic solutions through policy integration, collaboration among BUJTs, and the development of an integrated information system. The assessment reveals that the proposed changes support toll road digital transformation and are culturally feasible. This study offers a strategic framework for improving toll road service quality, strengthening stakeholder collaboration, and creating a better user experience.]]>
<![CDATA[Building Reminder Receivables Through Bki Reminder Application As A New Innovation And Company Business Solution At The Semarang Commercial Pratama Branch Bumn Holding Survey Services (Survey Id) ]]>
<![CDATA[Ismail]]>;
<![CDATA[Eko Sakapurnama]]>;
<![CDATA[Rachma Fitriati]]>
<![CDATA[ Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ) ]]>
Publisher : <![CDATA[Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI) ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.37385/msej.v6i4.8026
<![CDATA[PT. The Indonesian Classification Bureau (Persero) or better known as BKI, has a very large amount of receivables . The large amount of BKI's receivables was caused by the difficulty of the client's ability to pay debts and also the difficulty of the receivables collection PIC team in remitting the receivables to the client. To reduce the amount of receivables, efforts are being made to digitize the receivables collection process. Previously, receivables collection was done manually, so clients did not receive regular receivables reminders due to officers not being optimal in carrying out receivables reminders. Accounts receivable reminder officers have various job descriptions and the large amount of receivables makes the officers overwhelmed. So receivable reminders need to be done digitally using the BKI Reminder Application. This application can send receivables reminders automatically via email and Whatsapp and can monitor the condition of receivables. The receivables database is taken from SAP by synchronizing the receivables reminder application with SAP so that the data is presented in real time and can simplify the receivables collection process. By using Soft Systems Methodology (SSM), this study aims to make receivables collection easier, that is, officers do not need to manually remit receivables. Receivable reminders are carried out automatically by the application at the Pratama Komersil Semarang Branch which can improve operational efficiency and service quality. The results of the study show that to overcome this problem, the Pratama Komersil Semarang Branch requires the application of digital technology through the BKI Reminder Application. In this way, receivables reminders become more effective and efficient in responding to the challenges of Industry 4.0 in order to increase BKI's competitiveness as a leader in the maritime sector]]>
<![CDATA[Beyond Branding: Naming Rights As Public-Private Synergy In Jakarta Mrt’s Marketing Strategy ]]>
<![CDATA[Heranisty Nasution]]>;
<![CDATA[Rachma Fitriati]]>
<![CDATA[ Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ) ]]>
Publisher : <![CDATA[Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI) ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.37385/msej.v6i4.8496
<![CDATA[This article analyzes the implementation of marketing government in the naming rights scheme of Jakarta MRT stations as an innovative strategy for financing public services. This study used a qualitative case study approach through observation, interviews, and social media metadata analysis. Findings indicate that Jakarta MRT has systematically implemented six stages of t marketing government, from product design to message delivery, to achieve synergy between commercial objectives and public service. Analysis reveals public engagement in responding to partner brands, station locations, and consumption activities, reflecting both acceptance and critical attitudes toward the commercialization of public space. Although the marketing government strategy is generally considered successful, challenges remain in balancing commercial visibility with participatory and social values. This study emphasizes the importance of continuous evaluation in marketing government practices to strengthen the legitimacy and effectiveness of sustainable public services.]]>
<![CDATA[Persepsi Petugas Customer Relation Officer Dalam Service Recovery Rekomendasi Hak Guna Bangunan di Atas Hak Pengelolaan Lahan ]]>
<![CDATA[Putri, Ayu Adriana]]>;
<![CDATA[Fitriati, Rachma]]>
<![CDATA[ Jurnal Ilmu Administrasi Negara (JUAN) Vol 8 No 1 (2020): Juni, 2020 ]]>
Publisher : <![CDATA[Program Studi Ilmu Administrasi Negara FISIP UMRAH ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.31629/juan.v8i1.2076
<![CDATA[The purpose of this study is to describe what factors increase CRO's adaptability in service recovery on HGB over HPL in the Capital Investment Office and the One Stop Integrated Ministry of DKI Jakarta Province. The method used in this research is quantitative descriptive. Sources of data were taken from CRO officers who were directly involved in HGB services over HPL as many as 50 respondents. The technique of collecting data is done by distributing and filling out questionnaires. The results found that cultural competence, self-management, social capacity affect recovery Performance and information justice factors do not influence the Performance of CRO recovery services on HGB search services over HPL.]]>
<![CDATA[Pendidikan dan Pandemik Covid-19 (Pengalaman dari Arab Saudi dalam Perspektif Soft Sytem Methodology (SSM)) ]]>
<![CDATA[Trisnawati, Trisnawati]]>;
<![CDATA[Fitriati, Rachma]]>
<![CDATA[ Jurnal Ilmiah Administrasi Publik Vol. 6 No. 3 (2020): Jurnal ilmiah Administrasi Publik (JIAP) ]]>
Publisher : <![CDATA[Badan Penerbitan Jurnal (BPJ) FIA-UB ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.21776/ub.jiap.2020.006.03.5
<![CDATA[Information communication technology (ICT) continues to increase human activities. Higher Education Institutions around the world have used this technology to enhance learning experiences and overcome geographic barriers in the creation and delivery of educational knowledge. In this context, online distance education (PJJ) has become popular in Higher Education as an educational process that can help them achieve international prestige as well as increase their student numbers through ICT-based learning. Including in the current Covid-19 pandemic era, the PJJ method is the only solution in this pandemic. However, the successful implementation of PJJ using ICT presents a number of challenges. This paper explores institutional, technological, cultural and learner challenges, the manifestation of which can vary from country to country using Checkland's Soft System Methodology (SSM) as a learning methodology. We present an empirical examination of the challenges of PJJ in the context of Saudi culture during the COVID-19 pandemic.]]>
<![CDATA[Persepsi Petugas Customer Relation Officer Dalam Service Recovery Rekomendasi Hak Guna Bangunan di Atas Hak Pengelolaan Lahan ]]>
<![CDATA[Ayu Adriana Putri]]>;
<![CDATA[Rachma Fitriati]]>
<![CDATA[ Public Inspiration : Jurnal Administrasi Publik Vol. 5 No. 1 (2020) ]]>
Publisher : <![CDATA[Universitas Warmadewa ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.22225/pi.5.1.2020.1-15
<![CDATA[Kegiatan pelayanan rekomendasi hak guna bangunana (HGB) di atas hak pengelolaan lahan (HPL) yang dilaksanakan oleh petugas customer relation officer (CRO) pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu, terkadang terjadi kegagalan pelayanan. CRO sebagai petugas garis depan harus mampu melakukan service recovery dengan tepat kepada pemohon. Tujuan: Mengetahui gambaran persepsi CRO terhadap kegiatan service recovery bagi pemohon yang mengalami service failure pada layanan rekomendasi HGB di atas HPL. Metode penelitian ini adalah kualitatif, yang dilakukan di Kantor DPMPTSP pada tahun 2020 yang belokasi di Jakarta Selatan. Informan terdiri dari tujuh informan, yang merupakan CRO pada dinas DPMPTSP yang bertugas melakukan pelayanan atau pernah melakukan pelayanan rekomendasi HGB di atas HPL dan 3 informan dari pemohn yang pernah mengalamai service failure pada layanan rekomendasi HGB di atas HPL. Teknik pengumpulan data adalah melalui wawancara dan observasi langsung. Penelitian ini menunjukkan bahwa Persepsi petugas CRO tentang kegiatan service recovery layanan rekomendasi HGB di atas HPL sudah berjalan baik. Hambatan pelaksanaan program service recovery yang berasal dari pusat, diantaranya peraturan gubernur terkait mengenai besaran biaya, dan panjangnya SOP. Hambatan dari petugas yaitu terbatasnya petugas yang paham tentang Layanan rekomendasi HGB diatas HPL tersebut. Kesimpulan: pelaksanaan service recovery layanan rekomendasi HGB di atas HPL sudah cukup baik.]]>
<![CDATA[Membangun Model Tata Kelola Strategis dalam Strategi Peningkatan Informasi Keimigrasian Melalui Expo dan Konferensi di Indonesia, Pendekatan Soft Systems Methodology ]]>
<![CDATA[Aditya Sarsito]]>;
<![CDATA[Rachma Fitriati]]>
<![CDATA[ Jurnal Ilmiah Kebijakan Hukum Vol 17 No 3 (2023): Edisi November ]]>
Publisher : <![CDATA[Badan Strategi Kebijakan Hukum ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.30641/kebijakan.2023.V17.289-308
<![CDATA[Di Indonesia, expo dan konferensi mengenai ketenagakerjaan, pariwisata, atau bisnis masih diorganisir secara terpisah dan, maka dari itu, perlu diintegrasikan dengan lebih baik. Kegiatan-kegiatan expo dan konferensi ini kontras dengan sifat multidimensional dari proses keimigrasian. Organisasi layanan keimigrasian selalu berada dalam dinamika tinggi karena fungsi dari keimigrasian secara langsung terkait dengan mobilitas orang yang selalu mengejar perubahan. Penelitian ini bertujuan untuk menganalisis model tata kelola strategis dalam meningkatkan informasi keimigrasian melalui expo dan konferensi. Studi ini menggunakan metodologi soft system atau SSM dalam pemodelan aktivitas terkait imigrasi. SSM cocok digunakan dalam penelitian ini karena dapat melihat situasi sosial yang kompleks dan melibatkan berbagai sudut pandang. Hasil studi menunjukkan bahwa diperlukan pendirian sebuah acara besar internasional, yaitu Indonesia Immigration Expo and Conference, sebagai forum tata kelola strategis terintegrasi dan tata kelola kolaboratif untuk menyediakan informasi yang benar tentang keimigrasian di Indonesia. Selain itu, dengan diberlakukannya Peraturan Pemerintah No. 40 tahun 2023 tentang imigrasi dalam bentuk kebijakan "Golden Visa," perubahan dalam periode pemberian visa dan izin tinggal diharapkan dapat menarik lebih banyak investasi asing. Acara internasional besar ini diharapkan berfungsi sebagai jaringan sosial karena mengumpulkan kedutaan, pengusaha, universitas, dan agen pariwisata dalam satu tempat. Studi ini merekomendasikan keterlibatan pemangku kepentingan dalam mendorong desain tata kelola strategis dan tata kelola kolaboratif untuk setiap pemangku kepentingan.]]>
<![CDATA[Feasibility of The Special Index for Handling Stunting (IKPS) as an Indicator of Government Performance in Stunting Management in Indonesia ]]>
<![CDATA[Yuliana Wisna Simarmata]]>;
<![CDATA[Rachma Fitriati]]>
<![CDATA[ Jurnal Ilmiah Kesehatan Masyarakat : Media Komunikasi Komunitas Kesehatan Masyarakat Vol 16 No 4 (2024): JIKM Vol. 16, Edisi 4, November 2024 ]]>
Publisher : <![CDATA[Public Health Undergraduate Program, Faculty of Health Science, Universitas Pembangunan Nasional Veteran Jakarta ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.52022/jikm.v16i4.712
<![CDATA[Background: Stunting is a crucial issue in the 2024-2029 presidential election, as its resolution is key to achieving a Golden Indonesia vision by 2045. Addressing stunting has become a primary agenda for the Indonesian government, as outlined in the 2020-2024 National Medium-Term Development Plan. The President has instructedStatistics Indonesia to develop a measurement for stunting, namely IKPS. No studies have evaluated the suitability of IKPS as a performance measurement tool. This study aimed to assess the feasibility of IKPS as a government performance indicator in addressing stunting in Indonesia.Method: This Cross-sectional study utilized secondary data from IKPS. Stunting prevalence data for 2018 and 2019 were sourced from the combined Indonesian Toddler Nutritional Status Study and the 2019 National Socioeconomic Survey. Data analysis included descriptive statistics, correlation tests, simple regression analysis, and quadrant analysis to measure relationships and effects between the variables.Result: No significant relationship was found between IKPS and stunting prevalence (r=-0.092, p-value=0.593), though a strong and significant correlation was observed between changes in IKPS and stunting prevalence (r=-0.467, p=0.005).Conclusion: The relationship pattern was unexpected, showing a negative linear association in which increased IKPS did not effectively reduce stunting prevalence. These findings highlight the need for a valid IKPS for program planning, evaluation, and decision-making and suggest further research on IKPS construction methodology.]]>
