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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Sinergitas PkM & CSR SEIKO : Journal of Management & Business Minda Baharu Altasia : Jurnal Pariwisata Indonesia Jurnal Ekonomi Manajemen Sistem Informasi Reswara: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Prosiding Konferensi Nasional PKM-CSR Jurnal Multidisiplin Madani (MUDIMA) Jurnal Manajemen Bisnis Transportasi dan Logistik Jurnal Manajemen dan Pemasaran Jasa Media Bina Ilmiah Jurnal Sosial dan Sains Ranah Research : Journal of Multidisciplinary Research and Development JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Logistica : Journal of Logistic and Transportation
Sandriana Marina
Institut Transportasi Dan Logistik Trisakti
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Journal : Jurnal Manajemen Bisnis Transportasi dan Logistik

 1 
E-Service Quality dan Repurchase Intention pada Travel Agent Online di Wilayah DKI Jakarta Sandriana Marina; Aswanti Setiawati; Nurun Ala Salehati
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (387.756 KB) | DOI: 10.54324/j.mbtl.v6i2.524

Abstract

This research aims to identify the impact of e-service quality on repurchase intention of on-line travel agencies, especially in DKI Jakarta. On-line travel agency is a travel website (e-commerce) providing various services related to tourism, such as: on-line transportation and hotel bookings and entertainment. On-line travel agency also serves as an alternative option in addition to the conventional ones. This research employed quantitative approach. The data was gathered by distributing on-line questionnaire to 96 online travel agencies users as the samples. The data was then analyzed by using simple linear regression through SPSS 23. The result shows that e-service quality is in good category while repurchase intention is in very good category. The correlational value between e-service quality and repurchase intention is in the strong category and the percentage that shows e-service quality affects significantly positive to repurchase intention of 62,1% while 37,9% as the other variables not examined in this research.
Pengaruh Kualitas Pelayanan PT. Angkasa Pura I terhadap Kepuasan Penumpang di Bandar Udara Internasional Lombok, Praya Sandriana Marina; Dika Risit Maulana; Imam Ozali
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 5, No 1 (2018): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v5i1.895

Abstract

The purpose of this study is to identify the effect of service quality topassengers’ satisfaction at Lombok Internasional Airport, Praya. The study applied quantitative method by distributing questionaires to 154 passengers of Citilink and Batik airlines from Lombok to Halim. The result of the study shows that there is a strong correlation betwen service quality and passengers’ satisfaction. The contribution value of service quality is 52,1% towards passengers’ satisfaction at Lombok International Airport, Praya.
The Impact of Physical Distribution Service Quality, Price and Brand Image on JNE Customer Satisfaction Susilawati, Digita; Pebrianti, Priskila Dwi; Marina, Sandriana; Suminar, Ratna
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1708

Abstract

The rapid increase in online business has resulted in greater expanded delivery services that ease consumers to deliver goods. Due to the large number of delivery service companies, competition is getting tougher. Therefore, companies need to satisfy their customers. This study aims to determine the influence of physical distribution service quality, price, and brand image on customer satisfaction with JNE courier service. This study employed a convenience sampling method for collecting data from 124 respondents who had used the courier service surveyed to test three hypothesized relationships among the constructs of physical distribution service quality, price, and brand image on customer satisfaction using variance-based structural equation modeling (PLS-SEM). The findings of this study showed that physical distribution service quality, price, and brand image have a positive effect on customer satisfaction.
Co-Authors Abdul Ghafar Abdul Ghafar Abdullah Ade Suryobuwono Aditya Wardana Aditya Wardana Aditya Wardana, Aditya Agusinta, Lira Ahmad Nasrullah Aisyah Rahmawati Aisyah Rahmawati Aisyah Rahmawati Alfaridi, Nursery Alfi Kamil Rafi Andi Darmawanti, Andi Andi Darmawati Andi Darmawati, Andi Arifah Ahsani Taqwim Asep Suparman Aswanti Setyawati Cecep Pahrudin Cecep Pahrudin, Cecep Dian Artanti Arubusman Dika Risit Maulana Dwi rahayu Edhie Budi Setiawan Edhie Budi Setiawan, Edhie Budi Edy Purwanto Euis Saribanon, Euis Fahriza, Basri Hanifah Hanifah hanifah hanifah Hermanto, Hendy Hidayat, Raden Didiet Rachmat Honny Fiva Akira Sembiring Husni Hasan Indra Setiawan Indra Setiawan Indra Setiawan, Prasadja Ricardianto, Irwan Chairuddin Jayasakti, Reza Fauzi Jermanto Setia Kurniawan, Jermanto Setia Juliater Simamarta Kemis Martono Kemis Martono, Kemis Kusumayanti, Firda Amalia Lis Lesmini M. Iqbal Firdaus Mustikasari Mustikasari Nasution, Nursery Alfaridy S. Nofrisel, Nofrisel Nugraha, Rizko Endra Nurun Ala Salehati OlFebri OlFebri Ozali, Imam Pebrianti, Priskila Dwi Peppy Fachrial Perwitasari, Erni Pratiwi Prasadja Ricardianto, Prasadja Pratiwia, Sekar Widyastuti Raden Didiet Rachmat Hidayat Raden Didiet Rachmat Hidayat Rafi, Salahudin Rahman, Anhar Reynold, Binsar Reza Fauzi Jaya Sakti Reza Fauzi Jayasakti Rohana Sitanggang RR. Ella Evrita Hestiandari Rully Indrawan Sarinah Sarinah Sembiring, Rinawati Sholihah, Sita Aniisah Sita Aniisah Sholihah Siti Fatimah Sodikin, Alit Suharto Abdul Majid Suryobuwono, Abdullah Ade Susilawati, Digita Taufik Akbar Vica N Harahap Winarko, Danus Wynd Rizaldy Yana Tatiana, Yana Yosi Pahala, Yosi Yuwono Dwisilo Sucipto Zahroni, Zahroni