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Kualitas Layanan Dan Program Kerja Terhadap Retensi Pelanggan Di Apotek Putri, Hesti Nursari; Wahyono, Djoko; Hapsari, Indri
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i7.60692

Abstract

Customer retention is a key performance indicator in the pharmaceutical service sector, especially amid rising competition and increasingly complex customer needs. This study aims to examine the effect of service quality and work programs on customer retention in pharmacies. Service quality dimensions analyzed include reliability, responsiveness, assurance, empathy, and tangible evidence. Work programs involve health education, loyalty programs, and customer relationship management. This research adopts a quantitative approach with a survey method targeting active pharmacy customers who have used the service at least three times in the past six months. Data were analyzed using multiple linear regression. Results reveal that both service quality and work programs significantly and positively influence customer retention, with empathy and responsiveness being the most dominant dimensions. These findings imply the need to improve service quality and develop proactive work programs such as health counseling and rewards for loyal customers. This study contributes theoretically to the development of retention strategies in the pharmaceutical sector and provides practical guidance for pharmacy managers.
Pharmacist Counseling In Hypertensive Patients Setyaningsih, Ike Budi; Hapsari, Indri; Genatrika, Erza
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i7.61302

Abstract

Hypertension is a major public health concern, contributing significantly to morbidity and mortality worldwide. Poor adherence to antihypertensive medications and lack of patient knowledge remain critical challenges in hypertension management. Pharmacists play a vital role in addressing these issues through counseling and patient education. This study aims to analyze the impact of pharmacist counseling on medication adherence, patient knowledge, and blood pressure control among hypertensive patients. A literature review was conducted, utilizing peer-reviewed research articles published between 2019 and 2025 from databases such as PubMed, Scopus, ScienceDirect, and Google Scholar. Studies focusing on pharmacist counseling interventions in hypertension management were included, while duplicate or non-relevant studies were excluded. Data analysis followed a qualitative framework, including data reduction, data presentation, and conclusion drawing to identify significant patterns and trends. The results indicate that pharmacist-led counseling improves medication adherence, enhances patients' understanding of hypertension management, and contributes to better blood pressure control. Patients receiving pharmacist counseling demonstrate higher adherence rates, greater awareness of their condition, and a significant reduction in both systolic and diastolic blood pressure levels. Furthermore, pharmacist interventions promote lifestyle modifications, such as dietary adjustments, increased physical activity, and smoking cessation, further contributing to improved hypertension management. Despite these positive outcomes, challenges remain in implementing pharmacist counseling effectively due to healthcare system limitations, patient-related barriers, and resource constraints. This study highlights the need for stronger integration of pharmacists in hypertension care and further research into the long-term impact of pharmacist-led interventions.
PROGRAM SOSIALISASI PEMANFAATAN & PENGOLAHAN BUAH BELIMBING WULUH Hapsari, Indri
Jurnal Pengabdian Masyarakat Sabangka Vol 1 No 05 (2022): Jurnal Pengabdian Masyarakat Sabangka
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/sabangka.v1i05.285

Abstract

Program Sosialisasi Pemanfaatan & Pengolahan Buah Belimbing Wuluh Menjadi Asam Yang Memiliki Nilai Tambah Secara Ekonomis Bagi Ibu RT Di Kelurahan Mokoau. Permasalahan yang dialami mitra adalah belum adanya pengetahuan manfaat alternatif lain dalam sosialisasi Pengolahan Buah Belimbing Wuluh Menjadi Asam Yang Memiliki Nilai Tambah Secara Ekonomis untuk peningkatan pendapatan keluarga. Dan pada waktu musim panen banyak terbuang dan memiliki harga jual yang rendah. Untuk mencapai tujuan target diatas, maka perlu menangani permasalahan yang sedang dan yang akan dihadapi beberapa mitra berdasarkan prioritas permasalahan yang dihadapi maka tim pelaksana pengabdian masyarakat menerapkan metode pelatihan, penyuluhan, pendampingan dalam meningkatkan kemampuan membina dan membekali beberapa kelompok ibu RT di kelurahan Mokoau agar mengetahui pentingnya dan manfaat, mengolah buah Belimbing Wuluh menjadi Asam yang memiliki nilai tambah dan harga jual yang tinggi pula karena memiliki kelebihan dalam penyimpanan dalam waktu yang lama.
PEMANFAATAN SAMPAH KANTONG PLASTIK MENJADI LIMBAH YANG BERNILAI EKONOMIS PADA REMAJA DI PANTI ASUHAN SHABRI Hapsari, Indri; Murini, Murini; Aswawi, Nurafiah
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 1 (2024): Volume 5 No 1 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i1.25549

Abstract

Pemanfaatan dengan bahan baku utama sampah kantong plastik (kresek) yang berserahkan diwilayah kota Kendari dapat dilakukan melalui berbagai cara dengan menggunakan teknologi sederhana/tangan dan murah tidak memerlukan modal yang besar namun memiliki nilai ekonomi serta nilai estetika yang tinggi apabila dikreasikan dan dikerjakan secara inovatif. Dengan adanya sampah kantong plastik (kresek) memotivasi para remaja putri di Panti Asuhan Shabri di Kelurahan Watu-Watu dapat membuka peluang usaha melalui kreatifitas membuat boneka yang bermacam-macam model apabila telah mampu mendapatkan pengetahuan keterampilan kerajinan dasar membuat boneka dengan bahan baku mudah didapat dan menghemat biaya produksi.Melalui pelatihan dan metode pendampingan dapat memberikan bekal keterampilan secara efektif kepada mitra (para remaja putri panti Asuhan Shabri) untuk mengolah sampah anorganik, terutama sampah/limbah kantong plastik (kresek) menjadi barang-barang kerajinan yang mempunyai nilai tambah secara ekonomi dan nilai jual selain membuat produk boneka serta dapat berkreatifitas menciptakan produk souvenir/pajangan lainnya bernilai seni dan memberi nilai tambah untuk dikomersialkan sehingga menghasilkan pendapatan. Dalam kegiatan pengabdian ini menumbuhkan jiwa kewirausahaan kreatif melalui keterampilan kerajinan mengolah limbah sampah kantong plastik (kresek) kepada para remaja putri di panti asuhan Shabri dan pentingnya memelihara lingkungan disekitar kota Kendari akibat banyaknya penimbunan sampah sekaligus menjadi inspirasi generasi muda untuk menjaga keseimbangan alam dan kebersihan di wilayah kota Kendari
PELATIHAN EKONOMI KREATIF OLAHAN (EKO) DARI SAMPAH KERTAS TAK LAYAK PAKAI MENJADI PRODUK YANG BERNILAI TAMBAH PADA PELAJAR SMPN 9 Di KOTA KENDARI Hapsari, Indri; Husain, Herdiyanto; Pratiwi, Yunita Eka; Sondeng, Sabaruddin; Bugis, Hairudin
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 4 (2024): Volume 5 No. 4 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i4.32979

Abstract

Program pengabdian kepada masyarakat memberikan pengetahuan keterampilan memanfaatkan koran/kertas bekas dikalangan pelajar khususnya SMPN 9 Kendari dengan adanya permasalahan limbah atau sampah kertas yang tidak layak pakai dan kurangnya Penyuluhan/sosialisasi dan pengetahuan manfaat keterampilan koran/kertas bekas menjadi barang yang bernilai ekonomis. Adanya kegiatan HPM-Reguler dapat memberikan pengetahuan keterampilan kerajinan tangan dari bahan baku koran/kertas bekas menjadi produk yang bernilai tambah serta menumbuhkan jiwa berwirausaha dan membuka peluang usaha bagi pelajar SMPN 9 Kendari, serta turut menjaga kebersihan lingkungan, mengurangi polusi udara dari pembakaran sampah kertas. Dan Membekali kemampuan keterampilan pemanfaatan sampah kertas menjadi produk seperti tempat tisu,Vas bunga. Dalam pelaksanaan kegiatan Program HPM-R berkontribusi bagi pelajar SMPN 9 Kota Kendari dengan metode Penyuluhan pentingnya manfaat sampah kertas melalui Pendampingan praktek dan berpartisipasi melaksanakan Pelatihan Ekonomi Kreatif Olahan (EKO) dari sampah kertas tak layak pakai menjadi produk yang bernilai tambah seperti tempat tisu, vas bunga. Dan metode Pelaksanaan penyuluhan/ pendampingan maupun pelatihan tentang manfaat dan dampak yang ditimbulkan dari koran/sampah kertas menjadi produk yang bernilai ekonomis memberikan manfaat tidak saja di lingkungan sekolah SMPN 9 Kota Kendari tetapi berdampak juga di lingkungan masyarakat pada umumnya memberi nilai manfaat secara ekonomi, sosial dan budaya dan turut membantu program pemerintah untuk menjaga kelestarian dan kebersihan lingkungan.
Studi Alternatif Substrat Kertas untuk Pengujian Viabilitas Benih dengan Metode Uji UKDdp i Suwarno, Faiza Chairan; Hapsari, Indri
Jurnal Agronomi Indonesia (Indonesian Journal of Agronomy) Vol. 36 No. 1 (2008): Jurnal Agronomi Indonesia
Publisher : Indonesia Society of Agronomy (PERAGI) and Department of Agronomy and Horticulture, Faculty of Agriculture, IPB University, Bogor, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (60.511 KB) | DOI: 10.24831/jai.v36i1.1360

Abstract

A study to determine the best alternative substrate paper for testing seed viability in rolled paper method was conducted with 2 experiments. The first experiment studied the physical characteristic of six substrate papers, straw, filter, stencil, CD, HVS and Samson related to seed germination. The second experiment was conducted to identify the best alternative substrate for testing germination of different seeds. High and low viability of rice, maize, peanut, yardlong bean, chick pea and leafy vegetable seeds were tested with the substrate papers arranged in a Randomized  Block Design with three replications. The first experiment showed that CD and Stencil papers had good physical characters for germination substrate. Water absorption of CD and stencil papers were 28.1g and 24.4g per medium unit, lower than Straw paper (46.51 g/medium unit) but significantly higher than the international standard of filter paper  (20.7g/medium unit). In rolled paper test, no significant difference of water holding ability among the papers. Water lost during the 7 day testing were less than 2 g/medium unit for all of the papers. All of the papers including stencil and CD papers were homogenous with low coefficient of variation, less than 5%. The second experiment showed that different data of germination percentages and dry weight of normal seedlings were obtained from the diferrent subtrate papers. As compared to the common substrate straw paper, the stencil paper produced the most similar data, 100% and 91.7% similarities of germination percentage and  dry weight of normal seedlings, respectively, whereas the other papers performed 37.5 - 91.6% and 29.1 - 66.7%.   Key words:  Substrate paper, physical characteristic, seed viability testing.
THE RELATIONSHIP BETWEEN FOOD PORTION SIZES AND ENERGY AND NUTRITIONAL INTAKE LEVELS AND NUTRITIONAL STATUS OF FEMALE STUDENTS IN AN ISLAMIC BOARDING SCHOOL IN SINGOSARI, MALANG REGENCY Rayhanah, Salsabila Aurelia; Nurmayanti, Rani; Hapsari, Indri
Journal of Local Therapy Vol 4 No 2 (2025): Journal of Local Therapy
Publisher : Pusat Unggulan IPTEK Poltekkes Kemenkes Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Islamic boarding schools, as boarding institutions, are responsible for fulfilling the nutritional needs of their students, especially adolescent girls who require high intake for growth. Food portions that do not meet standards can cause energy and nutrient deficits, thus impacting nutritional status. This study aims to analyze food portion sizes, energy and nutrient consumption levels, nutritional status, and the relationship between variables in female students at one of the Islamic Boarding Schools in Singosari.. The study used a cross-sectional design with 41 respondents. Data were collected through weighing food portions for three days and 1x24-hour recalls, analyzed using the Spearman correlation test. The results showed that most staple food portions (51.2%), plant-based side dishes (78%), and all vegetable portions (100%) were insufficient. The level of energy consumption was classified as moderate deficit (36.6%), normal protein (39%), severe fat deficit (100%), normal carbohydrate (43.9%), and mild iron deficit (31.7%). Most students had normal nutritional status (90.2%). There was a significant relationship between staple food portions and energy and carbohydrate consumption levels, and plant-based side dish portions and protein consumption levels. As well as the level of energy, protein, and carbohydrate consumption with nutritional status (p<0.05).
MENALI Workshop to Improve Teacher Strategies for Teaching Preschool Children at Risk of Developmental Language Disorder (DLD) Ayuningtyas, Aradewi Laksmi; Suharso, Puji Lestari; Hapsari, Indri
Psikoborneo: Jurnal Ilmiah Psikologi Vol 11, No 2 (2023): Psikoborneo: Jurnal Ilmiah Psikologi
Publisher : Program Studi Psikologi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/psikoborneo.v11i2.11281

Abstract

Developmental language disorder (DLD) is a disorder that affects children's language and/or speech abilities. The diagnosis of DLD usually appears at the age of 5 years and over, but signs of children at risk for DLD begin to appear at the age of 3 years or preschool years. Therefore, the teacher's role is needed in understanding and teaching preschool children at risk of DLD in teaching and learning activities. An intervention program in the form of a MENALI (Mengajar Anak dengan Resiko DLD) workshop was conducted at one of the kindergarten in West Jakarta to improve teacher teaching strategies for preschool children at risk of DLD. The results of the intervention show that this intervention has been shown to significantly improve teacher teaching strategies for preschoolers at risk of DLD. The results of the intervention follow-up also showed that there was progress in the language skills of preschoolers at risk of DLD.Developmental language disorder (DLD) merupakan gangguan perkembangan bahasa yang mempengaruhi kemampuan berbahasa dan/atau berbicara pada anak.  Diagnosis DLD biasanya muncul pada usia 5 tahun ke atas, namun tanda-tanda anak dengan resiko DLD mulai terlihat pada usia 3 tahun atau masa usia prasekolah. Oleh karena itu, diperlukan peran guru dalam memahami dan mengajar anak prasekolah dengan resiko DLD dalam kegiatan belajar mengajar. Sebuah program intervensi berupa workshop MENALI (Mengajar Anak dengan Resiko DLD) dilakukan di salah satu KB-TK di Jakarta Barat untuk meningkatkan strategi mengajar guru pada anak prasekolah dengan resiko DLD. Hasil intervensi menunjukkan bahwa program ini terbukti secara signifikan meningkatkan strategi mengajar guru pada anak prasekolah dengan resiko DLD. Hasil follow up intervensi juga turut menunjukkan bahwa terdapat kemajuan kemampuan berbahasa anak prasekolah dengan resiko DLD.
Co-Authors Afifah, Nursita Agus Sarono, Agus Agus Siswanto Al Habshe, Azizah Amelia Santoso Anis Kusumawati Anjar Kusuma, Anjar Anjar Mahardian Kusuma Ardiya, Priyanka Arif Budiman Arlianto, Jerry Agus Atuzzaqiyah, Rifa Ayuningtyas, Aradewi Laksmi Az Zahra, Nursyifa Binar Asrining Dhiani Budiyanti, Nur Aini Bugis, Hairudin Cahyadewi, Amira Indriani Cahyadi, Yosvaldo Ongko Catur Siwi Handayani, Catur Siwi Dewi, Nurhandini Eka Didik Setiawan Dina Anggraeni, Dina Djoko Wahyono Dwi Hartanti Eko Pranoto Eliyanti, Uzma Emi Rahma Wulandari, Emi Rahma Faesol Amin, Faesol Faiza Chairan i Suwarno Galistiani , Githa Fungie Genatrika, Erza Githa Fungie Galistiani Guguh Sujatmiko Gunawan Gunawan hartanto hartanto Hasan Wattiheluw, Muhammad Havivah Nur Alam, Havivah Nur Heni Sumanti, Heni Hermanto Hermanto Husain, Herdiyanto Hutasoit, Diella Gracia Martauli Ika Yuni Astuti Iskandar Soedirman, Iskandar Iskandar Sudirman Iswadi, Hazrul Joniarto Parung Jurumai, La Pande Juwita Juwita Juwita, Juwita Kartikasari Kartikasari, Kartikasari Karuniawaty, Titi Pambudi Khairunnisa, Nadhira Hasna Kumalasari, Linda Dewi Kusniati, Putri La Pande Jurumai Lampasa, Yunitawati Linda Kurniawati, Linda Marjani Marjani MARJANI MARJANI, MARJANI Markus Hartono Marselius Sampe Tondok Mubarok Mubarok Mudzakir Setiawan, Amsari Mufidah, Laily Murini, Murini Nadhifa, Jihan Farah Nailul, Nur Nasrul Nasrul Nova Astrit Natalia, Nova Astrit Nurafiah Aswawi Nuraliyah Nuraliyah, Nuraliyah Nurhidayati, Friska Suci Nurmayanti, Rani Olyvia Novawanda P. Perdinan Paah, Nemuel Daniel Palupi, Fitria Dhenok Pradnyawati, Ni Kadek Sri Wahyuni Pratiwi, Yunita Eka Pudjiati, Sri Redatin Retno Puji Lestari Suharso Purwaningsih, Dini Ayu Putri, Hesti Nursari Putri, Irsalina Nurul Putu Aditya Wiguna Rahma Yuanita Caesar Rahmad Madjid Rayhanah, Salsabila Aurelia Riani Ahmad Risnajayanti, Risnajayanti Roslan, Astil Harli rosmawati, eva S Sriyadi S., Nursaban Rommy Sabaruddin Sondeng Sangadi, Kyana Salapani Santoso, Peter Sari, Linda Silvana Saril, Lenny Puspita Setyaningsih, Ike Budi Sudarso Sudarso Sulaksmana, Wayan Sandhi Susanti Susanti Susmiatun Susmiatun, Susmiatun SYAHRIAL SYAHRIAL Syifa Peresia, Syifa Tjahjoanggoro, Antonius Johanes Tri Dara Aprilya, Tri Dara Tyas, Rafi Setyoning Usman Usman Wahyu Utaminingrum Weningsari, Noridha zulaikha, yusni ulfiani _, Sustiawati