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EVALUASI KUALITAS MARKETPLACE ABC.COM BERDASARKAN KERANGKA KERJA KEPUASAN PENGGUNA, WEBQUAL 4.0 DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) Aditya Rachmadi; Admaja Dwi Herlambang; Nozomi Alifia Ghaisani
Jurnal Teknika Vol 10 No 2 (2018)
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/teknika.v10i2.242

Abstract

Competition between companies especially in e-commerce is increasingly fierce nowadays. ABC.com is a website that provides marketplace service, by providing better website it can improve service for their customer. This study aim to identify and prioritize factors that affect marketplace quality at ABC.com. The research approach used is quantitative approach with descriptive analysis. Sample selected from the population of user who have ABC.com account that amount to total 1.700..000 registered user  Sampling method used is convenience sampling that provide 109 respondent. Data collection is done through a questionnaire and provide factors that affect marketplace namely usability, information quality, service interaction quality, and user satisfaction. These factors is in the high category especially in indicator transaction and information security that placed in the A quadrant. While other indicators like performance, timeliness, purchase satisfaction and experience satisfaction placed in low priority (C quadrant). Recommendation for this study are ABC.com should increase their transaction process, information security and performance to obtain customer satisfaction in purchase activities that drive experience satisfaction.
Git and GitHub Application Training Program to Support Vocational High School Students in Collaborative Computer Programming Learning Admaja Dwi Herlambang; Aditya Rachmadi; Satrio Hadi Wijoyo
JPPM (Jurnal Pendidikan dan Pemberdayaan Masyarakat) Vol 10, No 1 (2023): March 2023
Publisher : Departement of Nonformal Education, Graduate Scholl of Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jppm.v10i1.58550

Abstract

The training program aims to improve students’ ability to operate the Git/GitHub application in collaborative computer programming learning. The partners who are the subject of training activities are three Vocational High Schools of the Computer and Informatics Engineering Expertise Program (SMK TKI) in Malang City and Batu City, East Java Province, Indonesia. The training program was developed with the ASSURE model. The learning strategy used by the training team is peer-to-peer learning. Each vocational school determines 40 students as participants in the training program. Training activity success data were collected using knowledge tests, performance tests, self-evaluation sheets, and questionnaires. The analysis design uses One-Group Pretest-Posttest. The data were analyzed with the One Sample T-test technique. The Posttest value (M=74.88; SD=6.68) is higher than the pretest (M=46.62; SD=9.28). One Sample T-test analysis on the Pretest and Posttest scores yielded t(119)=26.28; p 0.01; d=3.50. The Pretest score significantly differs from the Posttest score, where the effect size score is 3.50, and the p-value is smaller than 0.05 (α).
Analisis Faktor-Faktor yang Memengaruhi Penggunaan KMSPico Untuk Aktivasi Produk Microsoft Pada Mahasiswa Universitas XYZ Muhammad Faizal Ismail; Ari Kusyanti; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 1 (2018): Januari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (718.151 KB)

Abstract

The use of computer in modern days is almost a necessity for everyone. Based on data from BSA Global Survey in 2015, use of pirated software in Indonesia reaches 84 percent. KMSPico is an application that can be used as an activator for Microsoft products like Microsoft Windows and Microsoft Office for free. However university of XYZ has a cooperation program with Microsoft by name of DreamSpark. DreamSpark is a program from Microsoft that supports technical education by providing access to various Microsoft products for free. In this study, the researchers conducted a non parametric analyzed with Kendall Tau to determine the factors of what makes students of university of XYZ use KMSPico. By combining several models of User Acceptance of Information Technology (UTAUT), Protection Motivation Theory (PMT), and Security Belief Model. Sample collection of data by using a questionnaire and analyzed by Kendall Tau. The number of samples used in this study is 206 datas. Results of this study showed that University of XYZ students using KMSPico because KMSPico is effortless, performance, social influence, facilitating condition, perceived vulnerability, perceived severity of using KMSPico, self-efficacy, response efficacy, interest with KMSPico's information, and perceived benefits
Evaluasi Kualitas Layanan Situs Tiket.com Terhadap Kepuasan Pengguna Menggunakan Webqual dan Importance - Performance Analysis (IPA) Nurjannah Nurjannah; Ari Kusyanti; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 1 (2018): Januari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Tiket.com is an online travel service that makes it easy for travelers to book ticket and hotel. This research was conducted to determine the quality of Ticket.com service from user perception by using Webqual 4.0, which has four dimensions, i.e; Usability, Information Quality, Service Interaction Quality, Satisfaction, Loyalty and Intention to Use and to know the quadrant of Importance - Performance Analysis (IPA) each webqual indicator. This study used data collection technique in questionnaire with large number of samples between 90-120 respondents, and got the number of respondents to be analyzed for 109. The result of this research concludes that variable of Usability, Information Quality, Service Interaction Quality have an effect to satisfaction, when user satisfaction is increasing it will influence to loyalty and intention to use the site. The results of the IPA quadrant show that the Performance indicator on the Usability variable has not satisfy the expectations of the user.
Evaluasi Kualitas Layanan Website PT. Kereta Api Indonesia (Persero) terhadap Kepuasan Pengguna Menggunakan Webqual 4.0 dan Importance-Performance Analysis (IPA) Izzati Dalilah; Ari Kusyanti; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 1 (2018): Januari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (630.799 KB)

Abstract

Online trading is growing rapidly especially in Indonesia. PT. Kereta Api Indonesia (Persero) is one of the companies that provide online ticketing service. This study aims to evaluate the quality of website services PT. Kereta Api Indonesia (Persero) to user satisfaction using Webqual 4.0 and Importance-Performance Analysis (IPA) methods. Data collection techniques used in this study is a questionnaire with a sample size of 109 respondents. Descriptive statistical results show that the value of Usability, Information Quality, and Service Interaction Quality fall into the high category. The result of hypothesis testing shows that Usability, Information Quality, and Service Interaction Quality have positive and significant influence to user satisfaction (User Satisfaction) website of PT. Kereta Api Indonesia (Persero). The IPA quadrant analysis result shows that the navigation indicator needs to be improved because it is considered very important for the user but the perceived performance is not satisfactory.
Perbandingan Evaluasi Biaya Pengembangan Sistem Antrian RSUD Dr Soetrasno Rembang Menggunakan Metode Use Case Point dan Function Point (Studi Kasus: CV Pabrik Teknologi) Dhya Fairuzu Zahiroh; Mochamad Chandra Saputra; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 1 (2018): Januari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The problem in a project is the calculation of the estimated costs doesn't have standards for calculating the cost, and suggested in the construction project refers to the execution of a structured on the Work Breakdown Structure (WBS). This research lays out the phase using WBS and scheduling of Sistem Antrian RSUD Dr. Soetrasno Rembang using Gantt Chart, as well as the calculation of the estimated costs of using Use Case Point and Function Point. The calculation of the Use Case Point needs Use Case Diagrams and Use Case Scenario so as to produce hours of effort is 2.850 hours and the estimated total cost is Rp 157.843.750, 00. While Function Point needs Data Flow Diagram so as to produce the effort 24 people during the nine months and the estimated total cost is Rp 200.650.000, 00. The result can help CV Pabrik Teknologi in solving the problem with comparison between Use Case Point, Function Point and Guesstimate.
Evaluasi Desain Antarmuka Aplikasi Mobile BPJS Ketenagakerjaan Menggunakan Heuristic Evaluation Fahry Nur Muhammad; Suprapto Suprapto; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 1 (2018): Januari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

BPJSTK Mobile is a highly rated application owned by BPJS Ketenagakerjaan which has 4.0 score on Google Play, but also has some comments in the form of complaints and user frustration about missing features. Missing features can cause user satisfaction to decrease. User satisfaction is one of the determinants of usability level. This research was conducted using Heuristic evaluation method to find usability problem in user interface design. There are nine heuristic principles used, namely: visibility of system status, offer real world objects, user control and freedom, consistency and standard, error prevention, recognition rather than recall, flexibility and efficiency of use, aesthetic and minimalist design, and help user recognize, diagnose, and recover from errors. Data collection techniques used in the form of observation documents with assessment sheets, interviews, and observations using three evaluators. The evaluation is done by establishing the heuristic principles used, preparing the research instrument, selecting the evaluator, and collecting the data. Evaluation yielded problem finding with four categories of problem level: minor, medium, major, and catastrophic scattered in nine heuristic principles. Each of the findings of the problem was analyzed and given an improvement recommendation with a total of 22 recommendations with reference to relevant scientific or journaling articles
Evaluasi Kualitas Layanan Website E-Commerce Salestock Indonesia Dengan Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis Rizky Nanda Istichomah; Suprapto Suprapto; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 1 (2018): Januari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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The quality of the web service Salestockindonesia.com needs to be evaluated because it has a ranking of 1591 according to alexa.com, ranked 422 according to similiarweb.com and ranked 72 according to statshow.com which can be stated far below similar websites. Evaluation is done by using Webqual variable that is usability, information quality, and service interaction quality. Usability there are six indicators, information quality there are four indicators, and service interaction quality there are three indicators. Data quality of service obtained from questionnaire which then the result is analyzed by using method of Importance Performance Analysis (IPA). Data obtained from the number of samples of 100 respondents by using questionnaires. From the evaluation results can be stated that the quality of service on the variable usability of two indicators of good quality that is on the indicators of ease of us and navigation and learnability. Four indicators of poor quality that is on the indicator of appearance, the imaged conveyed to the user, errors, and satisfaction. In variable information quality two indicators of good quality that is on indicator of relevance and accessibility. Two quality variables are less good that is on indicators of representational and accuracy. In service interaction quality variable two good quality indicator that is at indicator of trust and responsiveness and one indicator of quality is not good that is at empathy indicator. From the results of these tests the authors provide recommendation improvement for the poor quality that is referenced from the relevant journal or scientific articles.
Iklan Online di Media Sosial : Risiko dan Kepercayaan Pengguna terhadap Iklan Online di Line@ dengan Metode Structural Equation Modelling (SEM) Studi Kasus : Line@ Berrybenka Maharani Essraningtiyas; Ari Kusyanti; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 2 (2018): Februari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Online advertising is a media used by organizations or individuals to introduce products or services to the public on the internet. This study discusses the positive and negative impacts of online advertising. The model used is TAM (Technology Acceptance Model) combined with trust and perceived risk and analyzed by Structural Equation Modeling (SEM) in Line@ as a case study with 229 sample data. The results shows that user intention to transact online is not determined by the usefulness of online advertising as well as the ease of use of the system but because they accept and develop a positive attitude towards online advertising. In addition, the intention of users to transact online is also influenced by perceived risk because a part from considering the positive impact, users also consider the negative impact of online advertising before doing transactions on line@
Analisis Penerimaan SIDJP Menggunakan Technology Acceptance Model (TAM) Pada KPP Pratama Mojokerto Bagus Priyambada; Ari Kusyanti; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 3 (2018): Maret 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The presence of information systems ideally make the job easier and faster, especially SIDJP (Sistem Informasi Direktorat Jenderal Pajak) in KPP Pratama Mojokerto. Based on the observation of the researcher, KPP Pratama Mojokerto had problems in the acceptance and the use of SIDJP. This study aims to determine the factors that influence the acceptance of SIDJP in KPP Pratama Mojokerto by adopting the theory of Technology Acceptance Model (TAM), this study used four variables, they are Perceived Ease of Use, Perceived Usefulness, Behavioral Intention, and Actual System Use. The data was collected using a paper based questionnaire and distributed directly to 83 respondents who are users of SIDJP in KPP Pratama Mojokerto. Then, the data was analyzed using descriptive statistical analysis and linear regression analysis. The result of analysis shows that Perceived Ease of Use has the lowest ideal percentage value compared with Perceived Usefulness, Behavioral Intention, and Actual System Use. The results also showed that Perceived Ease of Use positively affect Perceived Usefulness, Perceived Usefulness and Perceived Ease of Use have positive effect on Behavioral Intention, and Behavioral Intention has positive affect on Actual System Use.
Co-Authors Abdurrahman Zain Hamim Ade Listiawan Adelwin Hilman Wibowo Aditya Rachmadi Afrizal Aldiansyah Putra Agnes Pratiwi Puspanagari Ahmad Afif Supianto Ahmad Isa Hambali Ainun Nuril Laily Aji Irvansyah Alfian Fannani Ali Akbar Allisa Majid Alma Syahara Nur Cholidhea Alpia Pentidari Alvian Restu Naspati Ameline Devia Mashita Zara Andi Reza` Perdanakusuma Andrew Wise Jeremia Andry Lesmana Japrianta Anggi Dewi Eka Pratiwi Annisa Mutiara Fari Ardeni Bayu Praditya ari kusyanti Arief Andy Soebroto Arifin, Mochammad Samsul Arimbi Dewayanti Arrofiq Budi Al Fajri Aryanti Dyah Ayu Dwi Putranti Asa Arifudin Asti Shofi Damayanti Azri Putri Rahmatika Azrul Ananda Bagus Priyambada Baiti Budiman Bambang Setiyawan Batita, Maurish Sofie Rahmi Bondan Sapta Prakoso Buce Trias Hanggara Candra Emelia Fransisca Chafidz Rizal Ilmi Chicilia Rebeca Andani Cindy Felita Nur Alimah Cindy Felita Nur Alimah Saptonoadi David Tria Utama Dayu Ikhwanika Prasetyo Debrilla Ivanadya Pang Dedi Setiadi Deni Nugraheni Dhya Fairuzu Zahiroh Diah Priharsari Diah Putri Vidia Sari Dian Agus Sasmita Dian Agus Sasmita Dimitri Yola Naluritha Dinar Indah Dwi Utami Dini Nurhayati Dini Nurhayati Duwi Ajeng Intan Sari Dwi Cindy Herta Turnip Dzat Dini Roso Ega Claudia Iqla Azizah Elmanda Krisna Jaya Elsa Auliya Rahma Ervina Nurhidayati Ervyn Vania Riswara Erwina Nur Amalina Fahry Nur Muhammad Faisal Kamal Faizatul Amalia Fajar Akbar Hariansyah Fajar Ramadhan Haikal Fajar Ramadhanti Fandy Adityo Farha Rihhadatul Aisy Fariatul Auniyah Farinda Ristanti Fauzan Fitranda Faza Ainun Nafisah Febrian Pratama Putra Ferghyna Ferghyna Fiera Arnandya Rani Fildzah Zatayumni Fitri Yanti Br Ginting Hakky Affandy Latief Hanif Aulia Kusuma Hanifah Muslimah Az-Zahra Hanifah Muslimah Az-zahra Hannah Rosmayanti Hardy Padmayudha Nugraha Hasna Rizki Kurnia Annafi Hemy Dwi Pratiwi Herman Tolle Hetti Marthaningrum Hiegar Ramadani Himawat Aryadita Hosea Scarlet Haholongan I Gusti Ngurah Kaler Bramastha I Nyoman Bhayu Kurniawan Putra Ikrima Amanda Wulandari Indah Dwi Chyntia Riswandi Indah Puspitasari Inneke Yola Ferdiana Hadi Intan Camila Intan Kikis Sahara Intan Sartika Eris Maghfiroh Ismaiwati Ismaiwati Ismiarta Aknuranda Iwan Majid Izzati Dalilah Jibran Fawaid Joseph Franz Nadeak Kadek Dwitya Arya Sujaya Karimah Siti Wahyuni Kariyoto Kariyoto Kartika Utami Kembang Regain Khalid Rahman Khotimah, Siti Fauziah Nurul Komang Candra Brata Laras Krisnayuwati Suwardi Laras Miranti Sanyoto Larizza Novianti Lili Kordina Liya Suci Kurniawati Lovely Pomalaa Lucky Hidayat Lutfiani Akhmadi Luthfan Noor Irsyad Listyatama M. Chandra Saputra Maharani Essraningtiyas Marinda Yunella Megha Nilasari Khoiro Meilita Dwi Aryati Mia Sahdana Miftahul Ulum Misbakhul Akbar Moch. Afandi Yusup Moch. Baharrudin Mochamad Chandra Saputra Mochamad Chandra Saputra Mochammad Chandra Saputra Mohammad Daffa Saifullah Mohammad Rizqi Zamzami Alnobeta Muhamad Adeseno Marantisa Muhammad Ahyar Arsul Muhammad Arsy Uber Jayaprana Muhammad Faizal Ismail Muhammad Farabi Ismail Muhammad Hanivan Titunanda Muhammad Ismail Farouqi Muhammad Isnainanda Andriyanto Muhammad Rifqi Muhammad Ulul Albab Iryanto Mukhamad Naufal Ar-Rozaq Nabial Ihlashi Nabilla Diva Ramadhani Nadya Rahmasari Najla Alia Farah Nastiti Wijayanti Nathania Hutajulu Nia Amanda Putri Niken Hendrakusma Wardani Noor Dwi Indah Lestari Novia Tri Rahmawati Nozomi Alifia Ghaisani Nozomi Alifia Ghaisani Nur Sa'ida Kismurdiani Nurjannah Nurjannah Nurur Rohmah Onita Dwi Agustin Orza Haidar Hilmy Prima Zulfarina Pujo Prasetyo Aji Putri Ayu Lestari Qonita Rahmawati Rafid Agung Pradana Rahadian Irwandana Rahmana Ilmi Hakim Rahmawati Hari Khasanah Raka Wisnu Wijaya Randy Indraswara Ratna Dwi Anjani Ratna Khansa Anantika Retno Indah Rokhmawati Richie Mahfud Ahmed Sambora Ridho Fadhlurrahman Rino Dwi Purnomo Ririn Ririn Ririn Ririn Rita Novi Dayanti Riyan Bagaskara Rizka Amalia Zeny Putri Rizki Widya Priyangga Rizkialdy Suja Pratama Rizky Nanda Istichomah Rizky Wahyu Setiawan Rossa Dini Anisya Rozi Hendarta Rudi Gunawan Rusdy Hasan Puspitoputra Safira Widya Hapsari Salma Berliana Putri Salsabila Fairuz Rizky Sandhi Hendrawan Sarah Anindya Shofi Sartika Amalia Satrio Agung Wicaksono Satrio Hadi Wijaya Satrio Hadi Wijoyo Satrio Hadi Wijoyo Satrio Hadi Wijoyo Savira Fahrunisa Sephia Aldiariza Sephia Aldiariza Hernandha Septi Dwi Kurnia Sari Shella Indah Dwi Octaviani Sinta Kurniasari Sri Nasatal Ula Chamidah AA Supraptoa Supraptoa Syeh Umar Anggana Syinthia Dwi Fortuna Teguh Pribadi Theresia Karina Situmorang Tri Afirianto Tri Afirianto Tri Afirianto Tri Kantun Erestini Tria Palupi Anggraini Vearen Dika Sofirudin Vicky Nur Ardianto Vika Wahyuni Apriliyanti Vikry Aghnas Saharja Vivian Dzikriany Azis Wahyu Hadi Supriatmanto Wahyu Nur Hidayat Wibisono Sukmo Wardhono Widhy Hayuhardhika Nugraha Putra Widhy Hayuhardika Nugraha Putra Wreda Beny Ramdhany Yafie Arbian Cipto Yani Iriana Putri Yauma Dzikri Imany Yugo Fairnando Augusto Yunior Rikky Fitanto Yusi Tyroni Mursityo Yusriyah Rahmah Zahrotul Indah Mulyasari Zul Afrianes Pratama Zulfa Fahimah Zulvarina, Prima