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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Pendidikan dan Pemberdayaan Masyarakat ELINVO (Electronics, Informatics, and Vocational Education) SMATIKA Journal of Information Technology and Computer Science Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Jurnal Tecnoscienza Jurnal Teknika Joutica : Journal of Informatic Unisla Jurnal Ilmiah Edutic : Pendidikan dan Informatika Smatika Jurnal : STIKI Informatika Jurnal
Admaja Dwi Herlambang
Brawijaya University
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Mathematics Other

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Evaluasi Kualitas Kebergunaan, Kualitas Informasi, Dan Kualitas Interaksi Pelayanan Pada Website Dinas Pendidikan Menggunakan Metode Webqual Dan Importance Performance Analysis (Studi kasus : Website Dinas Pendidikan Kabupaten Pasuruan) Rizki Widya Priyangga; Admaja Dwi Herlambang; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018): Oktober 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

One of the problems in this research is the existence of the evaluation has not been done of Education department website. The purpose of the evaluation is conducted to find out the quality of usability, information quality, and service interaction quality of website in Education Department of Pasuruan Regency. The sample used of 100 respondents from a population of website users, with sampling simple random sampling. The collection of data obtained from the dissemination of the questionnaire then analyzed using descriptive statistics and calculation of Importance Performance Analysis (IPA). The results of descriptive statistics that the third variable included in the high category. The results of the value of the variable gap usability it of -0.35, information quality of-0.32, and service quality of interaction -0.36. Based on this website we can conclude that the website is considered able to meet the ideal quality. Indicators that need to be done improvements web colors, comfortable design is viewed, the type and size of the font is easy to read, the color of the background contrasts with the font color, information up to date, useful information for user information is beneficial to users, ease of communicating with organizations (links to the SKPD), and speed to respond and give a response.
Evaluasi Kualitas Website Dengan Webqual Dan Importance-Performance Analysis (Studi Pada Website Perusahaan Daerah Air Minum Surya Sembada Surabaya) Fajar Ramadhan Haikal; Admaja Dwi Herlambang; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018): Oktober 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Surya Sembada Regional water utility company Surabaya using website technology for customer to find bill information or water installation. Until this day surya sembada website has never been evaluated to check by web provider whether the website already fulfill user expectation or not. This research is using WebQual method that creates 3 main focus variable which is usability, information quality, and service interaction to assess site quality from user perspective. Then with Importance Performance Analysis (IPA) method to assess the quality of product and service based on customer perspective. The collection of data was obtained by distributing questionnaire to 100 respondents. The sampling technique used is convenience sampling. The data analysis technique using descriptive statistics. The result of this research is indicators from WebQual method that require recommendation based on quadrant IPA analysis in quadrant low priority. In variable usability indicators that require recommendations are easy to trace, draw, and design. In variable information quality there are no indicators that require recommendations. In service interaction variables indicators that require recommendations are good reputation, personalization, and community.
Evaluasi Biaya Pengembangan Perangkat Lunak Dengan Menggunakan Metode Extended Use Case Point Dan Use Case Size Point Farinda Ristanti; Admaja Dwi Herlambang; Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018): Oktober 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

In calculating the cost estimation of project, software house doesn't have any standards, and suggested in every construction project refers to the execution of a structured on the Work Breakdown Structure (WBS). This research lay's out used WBS and scheduling using Gantt Chart, as well as the calculation of the estimated costs of using metode Extended Use Case Point and Use Case Size Point. Data collection technique was done by interviewed and deployment assessment sheet for developer and software observation, then the result will be used as material to make use case diagram and use case scenario for calculation of Extended Use Case Point and Use Case Size Point. Extended Use Case Point estimated effort 25 people during 118,1 hours and the total estimated cost was Rp 70.252.030,00. While Use Case Size Point produce the effort 25 people during 91,2 hours and the total estimated cost is Rp 56.747.500,00. From the comparison of the two methods, the calculation of cost estimation using the Use Case Size Point method is recommended, because it has a smaller accuracy than the method of Extended Use Case Point, which is 3,1%.
Analisis Faktor Brand Awareness, Brand Exposure, Customer Engagement, Dan Electronic Word-of-Mouth Dalam Pemasaran Melalui Media Sosial Pada The Body Shop Indonesia Lovely Pomalaa; Yusi Tyroni Mursityo; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018): Oktober 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Based on a Top Brand Award survey conducted by Frontier Consulting Group, in 2017 The Body Shop Indonesia has experienced a decrease in brand awareness level compared to 2016. The degresssion of brand awareness level in The Body Shop Indonesia made the company must be able to increase brand awareness level to sell products quickly and obtain consumers easily. In marketing through social media, brand awareness factor is influenced by brand exposure, customer engagement, and electronic word-of-mouth. Instagram social media optimization allows The Body Shop Indonesia to get more attention from consumers. The sample used in this study as much as 80 respondents with sampling technique is incidental sampling. Data collection was obtained by distributing online questionnaires to respondents. Data processing is done by using descriptive statistical analysis and basic assumption test. The result of data category on brand awareness is high with a percentage of 73.34%, brand exposure is high with a percentage of 67.83%, customer engagement is less with a percentage of 56.74%, and electronic word-of-mouth is less with a percentage of 46.05%. Recommendations that can be given are by improving two variables in marketing through social media, namely customer engagement and electronic word-of-mouth.
Analisis Usability Pada Sistem Informasi FILKOM Apps Fakultas Ilmu Komputer Universitas Brawijaya Moch. Baharrudin; Niken Hendrakusma Wardani; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018): Oktober 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Faculty of Computer Science Brawijaya University create a web-based application to facilitate the work of stakeholders. Application was named Filkom Apps. the observations found that does not display any information. Empty menu will affect user expectations of the system. User do not know the existence of logbook guidance, while logbook feature is one of the main features. Therefore it necessary to evaluate usability, to measure application usability level based on 5 usability aspect efficiency, effectiveness, learnability, memorability and satisfaction. Methods of usability testing, observation and interview are used to measure usability level and to explore problem that related to usability by given task scenario to users. The result of usability testing shows that the value of efficiency (86%), effectiveness(87,5%), learnability has gap 1,35 between test 1 and test 2. Memorability improves the ability of the number click and the number of steps. Satisfaction measured by a SUS questionnaire get scored 65 under the average standard (68). There are some problem related content, navigation and layout. Usability problem found during testing was given improvement recommendation to increase the usability level.
Evaluasi Usabilitas Situs Web Pemerintah Kabupaten Mojokerto Dengan Menggunakan Discrepancy Evaluation Model (DEM) Noor Dwi Indah Lestari; Admaja Dwi Herlambang; Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018): Oktober 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

In this research, the process of usability evaluation is using model from Discrepancy Evaluation Model (DEM) to find out the extent of the gap that occurred on the website of Kabupaten Mojokerto. The gap that was intented is the difference from the current state of the website (performance) to standards in guidelines for website development. This research also using usability evaluation tool which is Website Usability Evaluation (WEBUSE) as an evaluator of the evaluation results that give direction to recommendation for the improvement of what to do. The result from this research it is known that Content, Organization, and Readability having usability value equal to 0,677 and in good category, the value of Navigation and Links variable is 0,585 with moderate category, User Interface Design variable has value 0,484 with moderate category, and Performance and Effectiveness variable having usability value equal to 0,523 with moderate category. In assessment using WEBUSE explained that when the variable has entered into excellent level, then that variable has been able to be trusted by users of the system, so it can be seen that there is still gap on usability of Kabupaten Mojokerto website.
Evaluasi Kualitas Layanan dan Tingkat Penerimaan Mahasiswa pada Sistem Informasi Akademik Politeknik Negeri Malang Rino Dwi Purnomo; Admaja Dwi Herlambang; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

SIAKAD Polinema is created to ease the performance of the academic authorities and students in organizing documents, files, and matters related to academic. It was necessary to evaluate the quality of service and rate of admission to the information system in Politeknik Negeri Malang. The analysis was performed using two methods: WebQual 4.0 and the Technology Acceptance Model 1.0. In this study, each method was limited to use one variable only. The WebQual 4.0 method used Variable Usability and the Technology Acceptance Model 1.0 method used Variable Perceived Usefulness which these two variables had the average percentage that could be included into the high category. Perceived Usefulness had an average percentage of 71.6% and the percentage of Usability has an average of 67.0%. The recommendation that can be given in this study is the second variable that was used needed to be improved in order to improve service quality and level of admissions of SIAKAD Polinema.
Evaluasi Kepuasan Pengguna Aplikasi Tapp Market Menggunakan Metode EUCS (End User Computing Satisfaction) Asti Shofi Damayanti; Yusi Tyroni Mursityo; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Tapp Market is a new online shop established in 2013 in Finland and entered Indonesia in 2015, therefore required an evaluation for Tapp market in order to compete with its predecessor. Evaluation was conducted by using End User Computing Satisfaction (EUCS) method where consists 2 variables; accuracy and timeliness. There were 4 indicators of variable contentand 1 indicator of timeliness. Data was obtained from the number of samples of 100 respondents using questionnaires. From the result of variable of accuracy was very High category with the resulting value was 76.6% which means the users felt Very Satisfied to Tapp Market application if measured from this variable. The result of variable of timeliness was Low category with the value obtained was 50.0% which means the users felt satisfied toward Tapp Market application if measured from this variable. The recommendation given in this research is variable with Low category a Timeliness need to improve service quality, so that its category can reach very High category in order to increase user satisfaction of Tapp Market application.
Penilaian Kapabilitas Penerapan Manajemen Risiko Teknologi Informasi Menggunakan Kerangka Kerja COBIT 5 (Studi pada PDAM Kota Malang Jawa Timur) Yani Iriana Putri; Suprapto Suprapto; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PDAM Kota Malang's target it utilizing an effective information technology. Therefore the company has priority on improving reability of information system management, service system improvements, customer data management, development and implementation of the applications. In order to measure the implementation of risk management, an assessment had been done to capability level of EDM03 subdomain (ensure risk optimization), APO12 (manage risk) and APO13 (manage security) using COBIT 5 Framework. This research used self assessment. Started from choosing processes to asses, assessment for level 1, assessment for level 2 to 5, recording all of the assessment result, gap analyzing, and making recommendations. The result of capability level were obtained through several methods, viz. interviews, observation, and self-assessment worksheet. Recommendations were expected to assist the company in archiving the targeted level in EDM03, APO12, and APO13 processes. Where this three processes were in capability level 1 and the targeted level is in level 2. Thus, the gap of the three subdomain is 1. Recommendations for the company are related to documents of each processes which needed to be improved, suggestion to do a further analysis to know the possibility that will occur in the future, establishing a special team for risk and security management, separation of duties and responsibilities, and determining methods to control each processes.
Evaluasi Kualitas Layanan Website Airyrooms.com dengan Menggunakan Metode Webqual 4.0 dan Importance And Performance Analysis (IPA) Andry Lesmana Japrianta; Suprapto Suprapto; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The development of E-commerce was rapid, especially in Indonesia. Airyrooms.com was one of the e-commerce engaged in transportation and hospitality that provides online sales services. The analysis was conducted by using several variables in webqual, namely usability, information quality, and service interaction quality with the aim of knowing the value of service quality at Airyrooms.com site from the user's perception by doing a descriptive analysis. Meanwhile, IPA was used as an analysis of conformity analysis, gap analysis, and IPA quadrant. The data were obtained by distributing questionnaires and getting the samples of 100 respondents. Descriptive statistical results showed that the variables of usability, information quality, and service interaction quality were among in the categories of high enough to high. The results of IPA quadrant analysis show that the indicators of errors, efficiency, accuracy, and responsiveness were in “Keep up the Good Work” quadrant, the indicators of learnability and trusted were in the "Possible Overkill" quadrant, the indicators of the imaged conveyed to the user, appearance, accessibility, relevance, empathy were in the "Lowest Priority" quadrant, the indicators of the ease of use and navigation, satisfaction, and representational were in the "Priorities for Improvements" quadrant. From these results, recommendations for improvements to the indicators in "Lowest Priority" and "Priorities for Improvements" quadrants, so that the indicator was in the “Keep up The Good Work” quadrant
Co-Authors Abdurrahman Zain Hamim Ade Listiawan Adelwin Hilman Wibowo Aditya Rachmadi Afrizal Aldiansyah Putra Agnes Pratiwi Puspanagari Ahmad Afif Supianto Ahmad Isa Hambali Ainun Nuril Laily Aji Irvansyah Alfian Fannani Ali Akbar Alma Syahara Nur Cholidhea Alpia Pentidari Alvian Restu Naspati Ameline Devia Mashita Zara Andi Reza` Perdanakusuma Andrew Wise Jeremia Andry Lesmana Japrianta Anggi Dewi Eka Pratiwi Annisa Mutiara Fari Ardeni Bayu Praditya ari kusyanti Arief Andy Soebroto Arifin, Mochammad Samsul Arimbi Dewayanti Arrofiq Budi Al Fajri Aryanti Dyah Ayu Dwi Putranti Asa Arifudin Asti Shofi Damayanti Azrul Ananda Bagus Priyambada Bambang Setiyawan Batita, Maurish Sofie Rahmi Bondan Sapta Prakoso Buce Trias Hanggara Candra Emelia Fransisca Chafidz Rizal Ilmi Chicilia Rebeca Andani Cindy Felita Nur Alimah Saptonoadi David Tria Utama Dayu Ikhwanika Prasetyo Debrilla Ivanadya Pang Dedi Setiadi Deni Nugraheni Dhya Fairuzu Zahiroh Diah Priharsari Diah Putri Vidia Sari Dian Agus Sasmita Dian Agus Sasmita Dimitri Yola Naluritha Dini Nurhayati Dini Nurhayati Duwi Ajeng Intan Sari Dwi Cindy Herta Turnip Dzat Dini Roso Ega Claudia Iqla Azizah Elmanda Krisna Jaya Elsa Auliya Rahma Ervina Nurhidayati Ervyn Vania Riswara Erwina Nur Amalina Fahry Nur Muhammad Faisal Kamal Faizatul Amalia Fajar Akbar Hariansyah Fajar Ramadhan Haikal Fajar Ramadhanti Fandy Adityo Farha Rihhadatul Aisy Fariatul Auniyah Farinda Ristanti Fauzan Fitranda Faza Ainun Nafisah Febrian Pratama Putra Ferghyna Ferghyna Fiera Arnandya Rani Fildzah Zatayumni Fitri Yanti Br Ginting Hakky Affandy Latief Hanif Aulia Kusuma Hanifah Muslimah Az-zahra Hanifah Muslimah Az-Zahra Hannah Rosmayanti Hardy Padmayudha Nugraha Hasna Rizki Kurnia Annafi Hemy Dwi Pratiwi Herman Tolle Hetti Marthaningrum Hiegar Ramadani Himawat Aryadita Hosea Scarlet Haholongan I Gusti Ngurah Kaler Bramastha I Nyoman Bhayu Kurniawan Putra Ikrima Amanda Wulandari Indah Dwi Chyntia Riswandi Indah Puspitasari Inneke Yola Ferdiana Hadi Intan Camila Intan Kikis Sahara Intan Sartika Eris Maghfiroh Ismaiwati Ismaiwati Ismiarta Aknuranda Iwan Majid Izzati Dalilah Jibran Fawaid Joseph Franz Nadeak Kadek Dwitya Arya Sujaya Karimah Siti Wahyuni Kariyoto Kariyoto Kembang Regain Khalid Rahman Khotimah, Siti Fauziah Nurul Komang Candra Brata Laras Krisnayuwati Suwardi Laras Miranti Sanyoto Larizza Novianti Lili Kordina Liya Suci Kurniawati Lovely Pomalaa Lucky Hidayat Lutfiani Akhmadi Luthfan Noor Irsyad Listyatama M. Chandra Saputra Maharani Essraningtiyas Marinda Yunella Megha Nilasari Khoiro Mia Sahdana Miftahul Ulum Misbakhul Akbar Moch. Afandi Yusup Moch. Baharrudin Mochamad Chandra Saputra Mochamad Chandra Saputra Mochammad Chandra Saputra Mohammad Daffa Saifullah Mohammad Rizqi Zamzami Alnobeta Muhamad Adeseno Marantisa Muhammad Ahyar Arsul Muhammad Arsy Uber Jayaprana Muhammad Faizal Ismail Muhammad Farabi Ismail Muhammad Hanivan Titunanda Muhammad Ismail Farouqi Muhammad Isnainanda Andriyanto Muhammad Rifqi Muhammad Ulul Albab Iryanto Mukhamad Naufal Ar-Rozaq Nabial Ihlashi Nabilla Diva Ramadhani Nadya Rahmasari Najla Alia Farah Nastiti Wijayanti Nathania Hutajulu Nia Amanda Putri Niken Hendrakusma Wardani Noor Dwi Indah Lestari Novia Tri Rahmawati Nozomi Alifia Ghaisani Nozomi Alifia Ghaisani Nur Sa'ida Kismurdiani Nurjannah Nurjannah Onita Dwi Agustin Orza Haidar Hilmy Prima Zulfarina Pujo Prasetyo Aji Putri Ayu Lestari Qonita Rahmawati Rafid Agung Pradana Rahadian Irwandana Rahmawati Hari Khasanah Raka Wisnu Wijaya Randy Indraswara Ratna Dwi Anjani Ratna Khansa Anantika Retno Indah Rokhmawati Richie Mahfud Ahmed Sambora Ridho Fadhlurrahman Rino Dwi Purnomo Ririn Ririn Ririn Ririn Rita Novi Dayanti Riyan Bagaskara Rizka Amalia Zeny Putri Rizki Widya Priyangga Rizkialdy Suja Pratama Rizky Nanda Istichomah Rizky Wahyu Setiawan Rossa Dini Anisya Rozi Hendarta Rudi Gunawan Rusdy Hasan Puspitoputra Salma Berliana Putri Salsabila Fairuz Rizky Sandhi Hendrawan Sarah Anindya Shofi Sartika Amalia Satrio Agung Wicaksono Satrio Hadi Wijaya Satrio Hadi Wijoyo Satrio Hadi Wijoyo Satrio Hadi Wijoyo Savira Fahrunisa Sephia Aldiariza Sephia Aldiariza Hernandha Septi Dwi Kurnia Sari Shella Indah Dwi Octaviani Sinta Kurniasari Sri Nasatal Ula Chamidah AA Supraptoa Supraptoa Syeh Umar Anggana Syinthia Dwi Fortuna Teguh Pribadi Theresia Karina Situmorang Tri Afirianto Tri Afirianto Tri Afirianto Tri Kantun Erestini Tria Palupi Anggraini Vearen Dika Sofirudin Vicky Nur Ardianto Vika Wahyuni Apriliyanti Vikry Aghnas Saharja Vivian Dzikriany Azis Wahyu Hadi Supriatmanto Wibisono Sukmo Wardhono Widhy Hayuhardhika Nugraha Putra Widhy Hayuhardika Nugraha Putra Wreda Beny Ramdhany Yani Iriana Putri Yauma Dzikri Imany Yugo Fairnando Augusto Yunior Rikky Fitanto Yusi Tyroni Mursityo Yusriyah Rahmah Zahrotul Indah Mulyasari Zul Afrianes Pratama Zulfa Fahimah Zulvarina, Prima