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All Journal International Journal of Power Electronics and Drive Systems (IJPEDS) JSI: Jurnal Sistem Informasi (E-Journal) Jurnal Pseudocode Jurnal Teknologi Informasi dan Ilmu Komputer INTEKNA POSITIF Journal of Information Systems Engineering and Business Intelligence Annual Research Seminar JPSriwijaya Jurnal Ilmiah KOMPUTASI Sistemasi: Jurnal Sistem Informasi Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING INTEGER: Journal of Information Technology Syntax Literate: Jurnal Ilmiah Indonesia JRMSI - Jurnal Riset Manajemen Sains Indonesia JITK (Jurnal Ilmu Pengetahuan dan Komputer) JOURNAL OF APPLIED INFORMATICS AND COMPUTING Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) JURIKOM (Jurnal Riset Komputer) Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Jurnal Riset Informatika JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Journal of Information Systems and Informatics Zonasi: Jurnal Sistem Informasi Jurnal Pengabdian Masyarakat Bumi Raflesia Journal of Applied Engineering and Technological Science (JAETS) JATI (Jurnal Mahasiswa Teknik Informatika) Indonesian Journal of Electrical Engineering and Computer Science JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Generic Jurnal Teknik Informatika (JUTIF) KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Abdi Masyarakat Indonesia Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Jurnal Puan Indonesia Jurnal Algoritma Jurnal Akuntansi, Keuangan dan Teknologi Informasi Akuntansi DEVOTE: Jurnal Pengabdian Masyarakat Global Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS Jurnal Abdimas Maduma Jurnal Pengabdian dan Pemberdayaan Masyarakat Indonesia Journal of Management and Innovation Entrepreneurship (JMIE) Jurnal Pengabdian Masyarakat Ilmu Komputer The Indonesian Journal of Computer Science JUKEMAS : Jurnal Pengabdian Kepada Masyarakat
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Journal : Journal of Information Systems and Informatics

Evaluation of Information Systems on the SIMDAPRO using the Unfield Theory of Acceptance and Use of Technology (UTAUT) Method Hasbiallah, Muhammad Jidan; Ibrahim, Ali; Indah, Dwi Rosa; Seprina, Iin; Firnando, Ricy
Journal of Information System and Informatics Vol 6 No 2 (2024): June
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i2.763

Abstract

The Management Information System for Housing Profile Data and Settlement Areas (SIMDAPRO) is a web-based system managed by Department Housing settlement Areas South Sumatra Province (DISPERKIM).. This system is integrated and unified, thus accelerating and improving the process of proposing assistance from the South Sumatra Provincial Government. Additionally, it facilitates related parties in verifying proposals. To analyse the factors influencing to understand how people accept and use the information technology, This study employs the UTAUT model, comprising four primary constructs: the first one is performance expectancy, and the next is the second effort expectancy, and the next one is the third social influence, and the next one is the fourth facilitating conditions. It aims to examine how these constructs influence the behavioral intention of (SIMDAPRO) application users in South Sumatra Province. The research approach is quantitative accompanied by a survey method. The research sample consists of 34 respondents who were chosen through using purposive sampling. Data collection techniques include validation, questionnaires, and observation. with instrument tests conducted for validity and reliability. The findings reveal that all four constructs the first one is performance expectancy, and the next is the second effort expectancy, and the next one is the third social influence, and the next one is the fourth facilitating conditions. significantly and positively impact the behavioral intention of SIMDAPRO application users in South Sumatra Province.
Evaluating User Experience and Usability of the USEPT Website Using User Experience Questionnaire and System Usability Scale Method Olivia, Fanny; Ibrahim, Ali
Journal of Information System and Informatics Vol 6 No 4 (2024): December
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i4.910

Abstract

In recent years, assessing the quality of the Sriwijaya University English Proficiency Test (USEPT) website and its user experience has become increasingly important due to the globalization of higher education and the need for students to develop international communication skills. This study aims to evaluate the UX and usability of the USEPT website by using the User Experience Questionnaire (UEQ) and System Usability Scale (SUS) to provide a comprehensive analysis. The results showed that all aspects of the UEQ scored with an average value ranging from -0.88 to 0.48 making it in the “bad” category especially on attractiveness, stimulation and novelty. While the average SUS score is 50 which categorizes usability at the “Not Acceptable” level, with a grade of “F” and adjective rating at the “poor” level. These findings illustrate the poor functionality of the website due to unsatisfactory user experience, thus requiring holistic improvements across all dimensions of UEQ. Recommendations for improvement include optimizing website navigation, increasing visual appeal by creating an attractive design, integrating interactive features to increase user engagement and satisfaction. This research makes a positive contribution to the development of the USEPT website in user satisfaction and can be a reference for website evaluation.
Harnessing SVM for Sentiment Analysis: Insights from Gojek's Instagram Engagement Savero, Muhammad Juan; Ibrahim, Ali; Utama, Yadi; Lestari, Endang
Journal of Information System and Informatics Vol 7 No 1 (2025): March
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i1.1041

Abstract

The development of digital technology has changed the transportation industry, including online services such as Gojek. Understanding customer sentiment is key in improving user experience and designing more effective business strategies. This research analyzes Gojek user sentiment on Instagram using Support Vector Machine (SVM). Data is obtained through web scraping, then processed through text cleaning, tokenization, common word removal, and stemming. Features were extracted using Term Frequency-Inverse Document Frequency (TF-IDF) before being classified with SVM. The results showed that the SVM model achieved 70.82% accuracy in classifying user sentiment. Most positive comments highlight the convenience and efficiency of the service, while negative comments are more related to high tariffs, application constraints, and less responsive customer service. These findings provide insights for Gojek to improve marketing strategies, optimize customer service, and adjust fare policies based on user feedback. In addition, this analysis can help in predicting real-time customer satisfaction trends through sentiment monitoring on social media. As a development step, this research recommends further exploration with deep learning and Aspect-Based Sentiment Analysis (ABSA) to improve accuracy and understand the service aspects that have the most influence on customer satisfaction.
Co-Authors . Apriansyah A Wendi Saputra AA Sudharmawan, AA Abdul Ariga Rahman Adriani, Nadia Saphira Afif, Hasnan Agil Furgaan Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Okllilas Ahmad Hafizh Zahran Ahmad Hiera Maldanop Ahmad Rifai Ahmad Rifai Ahmad Supaidi Akbar Adiprama, Faris Akbar Kurniawan, Iqbal Al Farissi Albani, Muhammad Syarief Albert Amadeus Valentino Albukhori, M Rafli Alfitrah, Intan Aidita Ali Usman, Ali Alif Mustaqim Alisia Silver Stone Allsela Meiriza, Allsela Altahir, Ali Abdul Razzaq Alzaini, Akbar Amanda Ardhani, Dhita Amerza, Rezki Anadia, Qothrunnada Wafi Ananda, Dea Tri Andini Bahri, Cheisya Anggraini, Nadya Angie Silvanda Herman Anindya Putri, Salsa Annas Apreja Anne Trimaysella Annisa Turrahma Aqil Zidane, Muhammad Arafah, Siti Nur Ardhillah, Onky Ari Wedhasmara Arsita, Resi Aryo De Wibowo Astri Carolina Attika Putri, Shopi Audya, Meitiana Ayu Triana Ayuningtiyas, Pratiwi Azmi Zaky, Muhammad Barata, Gusti Basulina, Nur Annisa Bayu Wijaya Putra Beriadi Agung Nur Rezqeb Cahya Aulia, Syifa Clark Peter Wijaya, Adley Damayanti, Risma Dea Tri Ananda Dedi Ramadhan Dedy Kurniawan Defiani, Nanda Della Audita Dessy yanti suryana Devi Indra Meytri Dhini Kurnia, Rizka Dicha Pratiwi Duffin Dwi Rosa Indah Dytha Ananda Widhiarso Edhar, Zeter Eka Afrianti Eka Darmayanti Simanullang Eka Lusyanti Marpaung Elisa, Felia Sonya Elsya Moriesta Endang Lestari Endang Lestari Ruskan Epriyanti, Nadia Erma Novita Satyariza Ermatita Ermatita - Ermatita Ermatita Fachrozi, Muhammad Al Fachry, Muammar Fadilah Nur Imani Fathoni Fathoni - Fathoni Fathoni Fathoni, Fathoni Fatihaturrahmah, Aisyah Febriando Tambunan Felicia, Yohana Fernando, Jose Fitriani, Lesa Fraternesi Fraternesi Furgaan, Agil Gultom, Gina Destia Gumay, Naretha Kawadha Pasema Gumay, Naretha Kawadha Pasemah Gusti Barata Gusti Barata Gustiani, Sindy Gustin Saputri Hadiansyah Ma'sum Hafiiz Kresna Prasetya Haidar Afif Mufid, Muhammad Handayani Putri Wardanny Hanggara, Bryan Hardini Novianti Hardini Novianti Hariza Marshella, Siti Hasbiallah, Muhammad Jidan Hasibuan, Nurharisyah Hedi Yunus Hedi Yunus Heliza Rahmania Hatta Hidayah Syafitri Hijriani, Nurul Husaini Husaini Hyoga Hara Kusuma Ifan Setiawan Ikhda Uswatun Khasanah Ikhwan Najatafani, Bintang Iman Saladin B. Azhar Imani, Fadilah Nur Iredho Fani Reza Iredho Fani Reza Irwansyah, Aziiz Islamiansyah, Wira Ispahan, Tarisha Iziah Aslamiah Jiwany, Larasathi Jodi Pratama, Muhammad Karisa Anjani Fakhri Ken Ditha Tania Khailani, Kgs M Luthfi Khairani, Annisa Khairun Nisak, Novrinda Khalisatifa, Aida Khasanah, Ikhda Uswatun Khoiriyah Harahap, Dayana Khoirunnisa, Ananda Kiki Fatmayanis Kodri, Lay Krisnando Nathanael, Garcia Kurniawati, Junia kusmiarti, reni Kusuma, Aisha Nuraini Lay Kodri Leonardi, Veronica Hertensia Lina Oktarina Lucky Hermanto, Muhammad Lukmanul Hakim M Andika Saputra M. Rudi Sanjaya Madyus Randikai Maldanop, Ahmad Hiera mansyur abdul hamid Maretta, Aulia Pinkan Mariska, Inneke Via Marjusalinah, Anna D. Maulindah, Rafika Maya Mardiana Meitiana Audya Mgs Afriyan Firdaus Michelle Liu Miftahul Falah Miftahul Jannah Mila astuti Mira Afrina Monita, Tisa Muammar Fachry Muhammad Hidayat Mauluddin Muhammad Rayhan Novello Musdiono - Mutiara Amalia Meizalina Naberi Oktaria Nabila Hidayati Nachwa, Syakillah Nadia Saphira Adriani Nadya Angelia Najwa Widasari, Yesya Nanda Defiani Napian, St Dhiah Raniah Nashiroh Ramadhani, Muthia Naufaldihanif, Rihan Ningsih, Rafika Octaria Nintyas, Vanda Ayu Nugrahani, Henny Saptatia Drajati Nur'Aini, Risma Nurhidayati, Yossi Nurseptiani, Alya Nurul Hijriani Nurullah Marina Kelana Olivia, Fanny Onkky Alexander Opi Hernayanti Pacu Putra Pakpahan, Jonathan Pradia Paramita Prasetia, Dika Prasetia Pratama, Muhammad Ramadhan Putra pratikto aditia wiguna Purwita dari Purwita Sari Purwita Sari, Purwita Putri Casanova, Musdalifa Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri, Amelia Rizki Rachmi Muti'ah Fadillah Rafif Nopyefa Rahmadini, Vira Putri Rahmat Izwan Heroza Rahmat Izwan Heroza Raihana Putri, Naila Ramadhan, Dedi Ramadhan, Fitrah Ramadhani Maulizidan, Muammar Randikai, Madyus Ratih Dewi Sari Resi resi Rezqe, Beriadi Agung Nur Ricy Firnando Rielisa Putri, Adetya Rika Septiana Risma Damayanti Risyahputri, Aliyananda Ritonga, Torkis Rizka Dhini Kurnia Rizka Dhini Kurnia Rizka Dhini Kurnia Rizka Dhini Kurnia Rizka Mumtaz, Fadia Rizki Delima Rizkyllah, Anabel Fiorenza Rofiqul Rahman Ramadhan Rositiani, Ely Ruki, Taufik Rahman Rusdi Efendi Sabila, Amalia Sadjijo, Priyono Salsabila, Lulu Samsuryasi, Samsuryasi Sanjaya, M. Rudi Saputra, Marco Saputra, Yopis Sari, Ratih Dewi Sartika Sartika Sartika Sartika Sasmita, Ruth Mei Satria Alva Ardana Satyariza, Erma Novita Savero, Muhammad Juan Selviani Selviani Seprina, Iin Septiani Aulia Putri Setiawan, Ifan Sevtiyuni, Putri Eka Shabrina Amatullah Shifa Maharani, Wardah Siregar, Richi Nauli Juniarto Siti Raisah Adilah Sitorus, Herdiyanti Ratiningsih Situmorang, Ruth Christin Aprilia Sofita, Yunia Ruwanna St Dhiah Raniah Napian Suci Amalia Sulaiman , Ahmad Riski Syahputra, M Fathan Aqilah Tanti Hidayah Tasya Permata Listi Tea Anggelah Theresia Pardede, Eva Therina Lakeisyah, Eka Thuraya, Zafira Tio Suhada Tisa Monita Tri Zafira, Zahra Turrahma, Annisa Umi Pertiwi Vanda Ayu Nintyas Vinolia Vinolia Viola Alfheny Winny Dea Monica Wirnanti, Rintan Wiwit Widhya Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yelli Nur Alinda Yeremia Wiratama Yona Saymona Yopis Saputra Yossi Nurhidayati Yudha Pratomo Yunia Ruwanna Sofita Yunita Faujiyah Yunus, Hedi Yunus, Hedi Yusmaniarti Zahirah, Nabilah Zaini, Akbar Al Zefta Adetya Zhafiri, Muhammad Farisan Zufiyardi Zufiyardi Zulfadhli Syarif Zurfi, Ahmed