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All Journal JDM (Jurnal Dinamika Manajemen) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Daya Saing : Jurnal Ilmu Manajemen Jurnal Ilmiah Ekonomi dan Bisnis Syntax Literate: Jurnal Ilmiah Indonesia IJEBD (International Journal Of Entrepreneurship And Business Development) Primanomics : Jurnal Ekonomi & Bisnis Sebatik JURNAL PENDIDIKAN TAMBUSAI IKRA-ITH EKONOMIKA AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Jesya (Jurnal Ekonomi dan Ekonomi Syariah) Menara Ilmu Journal Of Management Science (JMAS) Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi JOURNAL OF BUSINESS STUDIES EAJ (ECONOMICS AND ACCOUNTING JOURNAL) Dinasti International Journal of Management Science International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ekonomi Manajemen Sistem Informasi eCo-Buss Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Edunomika (JIE) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Pendidikan dan Kewirausahaan Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Insight Management Journal Prosiding Konferensi Nasional PKM-CSR eCo-Fin Jurnal Manajemen dan Bisnis Journal of Accounting and Finance Management (JAFM) Jurnal Riset Manajemen Indonesia Innovative: Journal Of Social Science Research Ranah Research : Journal of Multidisciplinary Research and Development Influence: International Journal of Science Review International Journal of Law, Policy and Governance Jurnal Dinamika Manajemen

Norawati, Suarni

Sekolah Tinggi Ilmu Ekonomi Bangkinang

Author-ID : 3232095

Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences Transportation Other

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Analysis of Product Variation, Quality of Service and Their Effect on Customer Satisfaction Suarni Norawati; Arman Arman; Auzar Ali; Amri Ihsan; Eka Putra
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 4 No 6 (2021): November 2021
Publisher : LPPM of NAROTAMA UNIVERSITY

Purpose: This research aims to determine the effect of either partially or simultaneously of the variable product variation and service quality on customer satisfaction Design/methodology/approach: The data used of primary data which obtained by questionnaire, observation, interview and documentation methods. The sample is 96 customers done by accidental sampling method. The data analysis tool used multiple linear regression model, while hypothesis testing was done by F test and t test at five percent alpha Findings: The result reveal that the product variation and service quality had a significant simultaneous and partial effect on customer satisfaction, furthermore there is evidence the strong relationship between the variables of product variation and service quality with customer satisfaction Research limitations/implications: This research is only carried out in one company as the object of research. Further researchers can conduct research from several companies so that the study results can be generalized Practical implications: The results of this study will provide to the management and the company in increasing profitability through consumer satisfaction. The results of the study also provide theoretical implications as a reference in costumer satisfaction. Originality/value: Determine the effect of product variations and service quality either simultaneously or partially on customer satisfaction. Paper type: Research paper

The Effect of Supervision, Work Motivation, and Interpersonal Communication on Employee Performance and Organizational Commitment as Variables Intervening Suarni Norawati; Amir Lutfi; Zulher Zulher; Zamhir Basem
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 5 No 1 (2022): January 2022
Publisher : LPPM of NAROTAMA UNIVERSITY

Purpose: Performance is a result that can be achieved by an individual at a certain time. Many factors can affect employee performance, but this study only aims to see the effect of supervision, work motivation and personal communication on performance and moderated by organizational commitment. Design/methodology/approach: This research was conducted at PR Lutvindo Wijaya Perkasa by using as many as 137 employees as respondents in this study. The types of data used are primary data and secondary data, obtained by interviews, questionnaires and documentation. Findings: The results of this study conclude that supervision and motivation have a significant effect on employee performance, but interpersonal communication has no effect on organizational commitment. Then supervision and personal communication have no significant effect on performance, while motivation and organizational commitment have a significant effect on employee performance. Practical implications: The data analysis tool is Path Analysis using the Smart PLS Versi 3.00 program. Originality/value: This paper is original Paper type: Research paper

ANALISIS PENGENDALIAN MUTU PRODUK ROTI MANIS DENGAN METODE STATISTICAL PROCESS CONTROL (SPC) PADA KAMPAR BAKERY BANGKINANG Suarni Norawati; Zulher Zulher
Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi Vol 5, No 2 (2019): Volume V No. 2 April 2019
Publisher : Jurnal Menara Ekonomi : Pelatihan dan Kajian Ilmiah Bidang Ekonomi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/me.v5i2.1395

The purpose of this study was to determine the quality control process, and to find out the results of the application of the SPC method in the sweet bread. Quality control the method used in this study was the method of statistical process control (SPC), which is one statistical quality control tool that is used to determine the control of the process carried out.Based on the results of the study, it can be seen that the stages of the quality control process of the sweet bread products in Kampar Bakery are carried out in three stages, namely the quality control of raw materials, production process, and the final products (finishing). Based on calculation using the control chart diagram in the SPC method, Kampar Bakery is still under control and relatively stable, even though there is still product damage. Resulting from the results of the histogram diagram, it is known that the most dominant type of the product damage is due to incompatible size. Based on the casual diagram the main factors that the cause damage are labor, machine, raw materials, and environmental factors.Keywords : Quallity Control, SPC Method

Peningkatan Kinerja Karyawan melalui Kepuasan dan Komitmen yang Dipengaruhi oleh Gaya Kepemimpinan Zupri Zupri; Suarni Norawati; Muhammad Yusril; Zulher Zulher
Jurnal Pendidikan Tambusai Vol. 6 No. 2 (2022): Agustus 2022
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Kepemipinan merupakan bagian terpinting dalam suatu organisasi, bagitu juga organisasi di rumah sakit. Kepemimpinan dapat meningkatkan kepuasan kerja karyawan dan komitmen organisasi, sehinggga hal ini berdampak pada peningkatan kinerja karyawan. Tujuan penelitian ini membuktikan dan mengalisis pengaruh kepemimpinan pada kepuasan dan komitmen organisasi serta dampaknya pada peningkatan kinerja karyawan. Penelitian ini dilakukan pada katryawan di RSUD Bangkinang. Analisis data guna menguji hipotesis dilakukan dengan analisis SEM, dengan pengolahan data mlalui program AMOS. Hasil penelitian menunjukan bahwa kepuasan kerja memang benar dipengaruhi oleh kepemimpinan, dan kepuasan kerja tersebut juga berpengaruh signifikan pada kinerja. Kemudian komitmen organisasi juga ditentukan oleh gaya kepemimpinan dan komitmen berpengaruh signifikan terhadap kinerja. Pada bagian akhir dari penelitian ini membuktikan bahwa secara langsung gaya kepemimpinan berdampak positif terhadap kinerja karyawan.

Intensi Kewirausahaan Sosial Wirausaha Muda di Indonesia: Studi Masa Pandemi Covid-19 Citrawati Jatiningrum; Bernaditha H. S. Utami; Suarni Norawati; Silvany Silvany
eCo-Buss Vol. 4 No. 2 (2021): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v4i2.247

Kewirausahaan sosial (social entreprenuership) menjadi solusi menghadapi perekonomian yang terpuruk pada saat pandemi Covid-19 di Indonesia. Penelitian ini bertujuan menginvestigasi determinan faktor intensi kewirausahaan sosial para wirausaha muda di Indonesia. Berbagai faktor diuji untuk membuktikan motivasi yang mendorong para pengusaha melakukan kewirausahaan sosial. Penelitin ini menggunakan survei sebanyak 280 para pengusaha muda. Analisis pada penelitian ini menggunakan metode statistik SEM. Temuan penelitian mengungkapkan bahwa kewajiban moral, self-efficacy kewirausahaan dan dukungan sosial sebagai faktor penentu intensi kewirausahaan sosial. Hasil temuan ini memberikan bukti faktor penentu yang mempengaruhi kewirausahaan sosial yang perlu untuk pembinaan berkelanjutan sebagai salah satu solusi bisnis di masa pandemi dan akan meningkatkan perekonomi di Indonesia

Analisis Dampak Kepemimpinan, Disiplin Kerja, Kompetensi Terhadap Kinerja: Studi Empiris Pada SMPN 1 Bangkinang Kota Yusmawati Yusmawati; Suarni Norawati; Zamhir Basem
eCo-Buss Vol. 4 No. 3 (2022): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v4i3.349

This study aims to analyse the effect of leadership, discipline work, and teacher competence on teacher performance. Several factors examined teacher performance. These are leadership, discipline work and teacher competence. Data were collected using questionnaires, observations, and interviews. The sample study was 76 teachers at SMPN 1 Bangkinang Kota. The data analysis technique was carried out with the stages of descriptive analysis and hypothesis testing. The results reveal that simulant result leadership, discipline work and teacher competence have a positive and significant effect on the teacher’s performance at SMPN 1 Bangkinang City, while the leadership partially has no significant effect on teacher performance. Discipline and competence have been shown to have a significant effect on teacher performance

PENGARUH MOTIVASI TERHADAP KINERJA KARYAWAN DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL INTERVENING PADA UPT SUNGAI DUKU PEKANBARU Ali Umar; Suarni Norawati
Jesya (Jurnal Ekonomi dan Ekonomi Syariah) Vol 5 No 1 (2022): Article Research Volume 5 Number 1, Januari 2022
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi Al-Washliyah Sibolga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36778/jesya.v5i1.656

Performance appraisal is an important thing for every leader of an organization, both public and private organizations. Many factors affect performance either directly or indirectly. This research was conducted at UPT Sungai Duku Pekanbaru and this study aims to determine the effect of motivation on performance, motivation on organizational commitment and the effect of organizational commitment on performance. This study uses primary data and secondary data, where primary data were obtained from seventy-three employees as samples. Data was collected by means of interviews, questionnaires and documentation. Data analysis was carried out using the SEM (Structural Equition Model) method and assisted by the SmartPLS version 3.00 program. The results of this study conclude that there is a significant influence of the motivational variable on performance, a significant influence of motivation on organizational commitment and there is a significant influence of organizational commitment on performance.

OPTIMALISASI PEMASARAN MELALUI WEBSITE DAN WHATSAPP DALAM UPAYA PENINGKATAN PENDAPATAN BAGI PELAKU UMKM DI KABUPATEN KAMPAR Suarni Norawati; Zulher Zulher; Sahrono Sahrono; Silvany Silvany
Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) Vol 4 (2021): Peran Perguruan Tinggi dan Dunia Usaha dalam Mewujudkan Pemulihan dan Resiliensi Masya
Publisher : Asosiasi Sinergi Pengabdi dan Pemberdaya Indonesia (ASPPI)

UMKM sudah membuktikan peranannya sebagai penopang perekonomian baik dalam krisis ekonomi maupun pandemi Covid-19, yang menyebabkan terjadinya kelesuan perekomian masyarakat. Kabupaten Kampar memiliki jumlah UMKM terbesar kedua di Propinsi Riau. Kondisi pandemi Covid-19 saat ini, mendorong pemanfaatan teknologi dalam berbagai kegiatan masyarakat. Melihat kondisi ini, maka para pelaku UMKM juga dapat memanfaatkan teknologi tersebut dalam kegiatan pemasaran produk yang dihasilkan. Tujuan dari pelaksanakan pengabdian kepada masyarakat ini adalah mengoptimalkan kegiatan pemasaran melalui website dan whatsapp dalam upaya peningkatan pendapatan bagi pelaku UMKM di Kabupaten Kampar. Mitra dalam kegiatan ini adalah 100 pelaku UMKM yang berdomisili di Kabupaten Kampar. Metode pelaksanaan kegiatan ini dibagi dengan beberapa tahap yaitu sosialisasi program pada pelaku UMKM yang menjadi mitra, membuat website program atau sistem pemasaran yang dilinkkan dengan whatsapp oleh tim pengabdian, tahap pendampingan pendataan produk unggulan masing-masing UMKM, kemudian pendampingan dalam pengggunaan program selama satu bulan berikutnya dari kegiatan pengabdian kepada masyarakat. Hasil pengabdian kepada masyarakat ini, dapat memberikan manfaat pada pelaku UMKM, yaitu berupa peningkatan pendapatan dari sebelumnya dengan rata-rata peningkatan 15-25% per hari. Hal ini disebabkan karena pemanfaatan website dan whatsapp dalam kegiatan pemasaran, dapat memberikan informasi kepada calon konsumen dari produk-produk yang mereka hasilkan, disamping itu konsumen dapat melakukan komunikasi dan negosiasi langsung dengan penjual tanpa melalui pihak ketiga, sebagaimana sistem e-commerce yang ada selama ini serta tidak ada biaya administrasi yang dibebankan kepada penjual karena adanya pihak ketiga.

The Impact Of Compensation And Work Environment On Employee Performance Through Job Satisfaction Zulher Zulher; Suarni Norawati; Zahmir Basem; Ulul Azmi
eCo-Buss Vol. 5 No. 2 (2022): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v5i2.613

This research seeks to discover the impact of compensation and office environment on employee performance as well as their overall sense of fulfillment. This is accomplished by including job satisfaction as a secondary variable in a regression analysis. Analysis of data comes from secondary research files and questionnaires. The most important data comes from the Smart PLS Version 3 SEM model. That data type is called primary data. The study proves that employee performance is affected by compensation, while the work environment has no effect on performance. However, compensation affects employee job satisfaction, while the work environment has no effect on it. Additionally, this study reveals that job satisfaction has an effect on the relationship between compensation and performance on work environment— leading to improved employee performance

ANALISIS KOMITMEN DAN BUDAYA KERJA TERHADAP KINERJA KARYAWAN PT. AGUNG TOYOTA PEKANBARU Suarni Norawati; Syafrizal Syafrizal; Zulher Zulher; Candra Asmara
Menara Ilmu Vol 16, No 2 (2022): VOL. XVI NO. 2 OKTOBER 2022
Publisher : LPPM Universitas Muhammadiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/mi.v16i2.3797

Kinerja karyawan merupakan pencapaian atas pelaksanaan pekerjaan oleh karyawan yang berdasarkan pada target dan standar tertentu selama periode tertentu. Banyak faktor yang mempengaruhi kinerja karyawan, namun pada penelitian ini hanya menfokuskan pada komitmen dan budaya kerja yang mempengaruhi kinerja. Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh komitmen dan budaya kerja terhadap kinerja karyawan PT Agung Toyota Pekanbaru. Populasi penelitian ini adalah seluruh karyawan yang berjumlah 120 orang karyawan dan 50% dari populasi dijadikan sampel, dengan demikian jumlah sampel penelitian ini adalah 60 orang karyawan. Penelitian ini menggunakan data primer dan data sekunder, yang diperoleh melalui kuesioner, wawancara, observasi dan file riset. Analisis data dilakukan dengan menggunakan model regresi linear berganda dan pengujian hipotesis dilakukan dengan uji t dan uji F pada alpha 5%. Hasil penelitian ini membuktikan bahwa komitmen dan budaya kerja berpengaruh terhadap kinerja karyawan, bak secara parsial maupun secara simultan. Artinya jika terjadi peningkatan komitmen organisasi maka kinerja karyawan juga akan semakin meningkat dan sebaliknya. Begitu juga dengan budaya kerja, semakin baik budaya kerja, maka akan semakin meningkat kinerja karyawan PT Toyota Pekanbaru, dan begitu sebaliknya. Kata Kunci: Kinerja, Komitmen, Budaya Kerja

Co-Authors Abshor Marantika Adi Setiawan Adri Adri Afdira Afdira Afrizal Afrizal Agusmanto Agusmanto Ali Umar Alkudri Alkudri Alputra, Rahmat Amir Lutfi Amri Ihsan Andri Walchred Anggraini, Yola Putri Ani Yunita Ani Yunita Arman Arman Arman Asmara Fitra Abadi Auzar Ali Basem, Zamhir Bernaditha H. S. Utami Budi Hermanto, Budi Budi Hidayat Candra Asmara Citrawati Jatiningrum Diana Astati Diharja, Muhammad Efrinawati Efrinawati Eka Putera Eka Putra Elen Novita Evita, Nora Fadlan Effendi Feri Irawan Gusmayenti Gusmayenti Hanafi, Abdul Harahap, Welfinasari Husein Husein Husni Fuaddi Ilyas Ilyas Ilyas Ilyas Jefrizal Jefrizal Ketut Partayasa Linda Septarina Litra Diantara M Yusuf M. Junaidi Mar'i, Sulaeman Mikasi, Mikasi Muhammad Fahrul Azwan Muhammad Salis Muhammad Yusril Muhammad Yusril Mulyadi, Muhammad Alif Nasution, Enryanis Nova Wahyuni Nugraha, Saptian Dana Nurman Zakaria nurman zakaria Putera, Eka Rahmad Syamra Rahmawati, Rahmawati Reni Dewita Rifa Zahera robbi abdillah Sahrono Sahrono Seprinaldi, Seprinaldi Septian Dwi Azhari Silvany Silvany Silvany Silvany Supardi Supardi Supardi Supardi Syafarisna Syafarisna Syafrizal Syafrizal Syahsudarmi, Siti Ulul Azmi Usman Usman Welfinasari Harahap Yantama, Akmal Andri Yanti, Kasmira Yelvi Gusman Yusmawati Yusmawati Yusriadi Yusriadi Yusrini, Elvi Yusup Yusup Yusup Yusup Yusup, Yusup Zahmir Basem zakaria, nurman Zamhir Basem Zamhir Basem Zamhir Basem Zulher Zulher Zulher Zulher Zulher Zulher, Zulher Zupri Zupri Zupri, Zupri

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