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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Di Cinnamon Coffee And Eatery Maulida, Noorlaily; Periyadi , Periyadi; Junaidi, Junaidi
Maisyatuna Vol. 5 No. 2 (2024): April : Jurnal Maisyatuna
Publisher : STAI Denpasar Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53958/mt.v5i2.473

Abstract

: The aim of this research is to determine the influence of service quality on customer satisfaction at Cinnamon Coffee and Eatery simultaneously, partially and dominantly . Type of explanatory research (Explanatory Research) with a quantitative approach. Based on the research results, it is known that Tangibles (X 1 ), Reliability (X 2 ), Responsiveness (X 3 ), Assurance (X 4 )and Empathy (X 5 ) simultaneously have a significant effect on customer satisfaction at Cinnamon Coffee and Eatery . Cinnamon Coffee and Eatery can improve the quality of reliability so that it can increase customer satisfaction than before, by providing more responsive and fast service, so that customers don't wait long to enjoy a product.
Digitalisasi Pemasaran melalui Sosial Media Marketing pada UMKM di Wilayah Banjarmasin Edy Mahfudz; Ridha Septina Arini; Periyadi Periyadi; Hairul Hairul; Sanusi Sanusi; Abdurrahman Abdurrahman; M. Gunawan Perdana
Jurnal Kemitraan Masyarakat Vol. 2 No. 4 (2025): Desember : Jurnal Kemitraan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/jkm.v2i4.2657

Abstract

Micro, Small, and Medium Enterprises (MSMEs) are the backbone of regional economies, including in the city of Banjarmasin, as they play a crucial role in job creation and income generation for local communities. However, many MSMEs continue to face challenges in the marketing aspect, particularly due to their reliance on conventional marketing methods that have limited reach and require relatively high costs. In response to these issues, this community service program aims to promote the digitalization of MSME marketing methods in Banjarmasin through intensive training and mentoring in the utilization of social media marketing. The implementation methods include an initial needs assessment survey to identify partners’ levels of understanding, workshops on digital marketing strategies, and hands-on mentoring for direct implementation on social media platforms such as Instagram and Facebook. The results of the program indicate a significant improvement in MSME actors’ knowledge and skills, particularly in managing business accounts, developing content strategies, and creating visually appealing content that aligns with target market characteristics. Furthermore, MSME partners were able to expand their market reach more effectively and efficiently, which is expected to enhance business competitiveness and sustainability in the digital era.
Pengelolaan Manajemen Sumber Daya Manusia dalam Meningkatkan Kinerja Guru SMA Citra Madinatul Ilmi Kota Banjarbaru Sri Bulkia; Orbawati Orbawati; Husnurrofiq Husnurrofiq; Periyadi Periyadi; Junaidi Junaidi; Abdurrahman Abdurrahman
Jurnal Kemitraan Masyarakat Vol. 2 No. 4 (2025): Desember : Jurnal Kemitraan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/jkm.v2i4.2659

Abstract

The purpose of this community service is to help provide direction and counseling to the Principal, Vice Principal, Administrative Staff, and Teachers' Council of Citra Madinatul Ilmi Banjarbaru High School , regarding the introduction of elements of human resource management. Counseling in order to increase insight and knowledge for the Principal, Vice Principal, Administrative Staff, and Teachers' Council. The method of implementing this community service is carried out in several activities, namely the survey stage, namely socialization is carried out by compiling various things that will be conveyed during the community service activities that will be carried out which include: preparing the material to be provided, preparing the schedule for providing materials and surveying the community service location. The socialization stage, namely before the community service activities are carried out, a socialization stage is carried out, namely conducting a friendly meeting with the school to convey the intent and purpose of this community service. At this stage, cooperation is also established and the community service activity schedule is determined.
PEMBUATAN MEDIA PENYIRAMAN TANAMAN KEBUN OTOMATIS DI PETERNAKAN PADARINGAN SMART FARMING CILENGKRANG Muhammad Rizqy Alfarisi; Giva Andriana Mutiara; Periyadi Periyadi; Ichlasul Amal Restu Wardhana; Fauzi Ishak
The Proceeding of Community Service and Engagement (COSECANT) Seminar Vol. 3 No. 1 (2023): Prosiding COSECANT : Community Service and Engagement Seminar
Publisher : Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/cosecant.v3i1.7121

Abstract

Di tempat peternakan padaringan terdapat kebun yang ditanami beragam tanaman sayur. Pemilik kebun perlumelakukan irigasi secara rutin untuk menjaga kelembapan dari tanaman agar tanaman tumbuh subur. Dalammelakukan irigasi perlu diperhatikan intensitas air untuk setiap tanaman. Dalam melakukan pengairandibutuhkan tenaga yang lebih untuk menjaga tumbuh pertumbuhan tanaman. Terkait permasalahan ini makadikembangkan sebuah sistem penyiraman air yang memudahkan pemilik kebun untuk melakukan pengairan.Sistem yang dikembangkan menggunakan sensor relay, mikrokontroler arduino mega, dan sensor kelembapanuntuk mengatur penyiraman. Berdasarkan nilai kelembapan tanah, mikrokontroler arduino mega akanmengendalikan relay yang terhubung dengan solenoid valve untuk mengirimkan air dari pipa ke kebun. Padatanggal 08 Desember 2023 dilaksanakan pemasangan sistem penyiraman tersebut pada kebun padaringan.Dengan adanya sistem penyiraman otomatis ini, diharapkan dapat membantu petani dalam mengoptimalkansistem irigasi tanaman secara efektif dan efisien.
MENGOPTIMALKAN EMPLOYEE EXPERIENCE DAN RETENSI DALAM ERA #KABURAJADULU: PERAN MANAJEMEN SDM DALAM MEREDAM BRAIN DRAIN GENERASI MUDA INDONESIA Firdaus Firdaus; Niti Lestari; Herlina Lusiana; Periyadi Periyadi; Mursanto Mursanto
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 6 No. 4 (2025): Volume 6 No 4 Tahun 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v6i4.50114

Abstract

Fenomena brain drain generasi muda Indonesia kian mengemuka seiring dengan munculnya tren sosial yang dikenal dengan istilah #KaburAjaDulu. Tren ini merefleksikan kecenderungan Generasi Z untuk mencari peluang belajar, bekerja, maupun berkarier di luar negeri karena dorongan memperoleh pengalaman, kesejahteraan, dan kualitas hidup yang lebih baik. Di sisi lain, dinamika ini menimbulkan tantangan serius bagi organisasi di Indonesia dalam mempertahankan talenta terbaiknya. Penelitian ini bertujuan untuk menganalisis peran manajemen sumber daya manusia (SDM) dalam mengoptimalkan employee experience (EX) sebagai strategi retensi yang relevan dengan kebutuhan dan ekspektasi generasi muda. Pendekatan yang digunakan adalah studi literatur dan analisis tren dengan menyoroti hubungan antara motivasi migrasi generasi muda, karakteristik Generasi Z, serta praktik manajemen SDM berbasis pengalaman karyawan. Hasil kajian menunjukkan bahwa optimalisasi employee experience melalui desain perjalanan karyawan yang holistik, pemberdayaan karier, fleksibilitas kerja, serta dukungan keseimbangan hidup dapat meningkatkan keterikatan dan loyalitas karyawan. Implikasi dari penelitian ini menekankan pentingnya inovasi kebijakan SDM yang humanis, adaptif, dan berorientasi pada nilai-nilai yang selaras dengan aspirasi generasi muda, sehingga mampu meredam potensi brain drain sekaligus mendorong keberlanjutan daya saing organisasi di Indonesia.
Optimizing Social Media and School Websites for Promotional Branding in Indonesian Madrasahs: Achieving Competitive Advantage in the Digital Era Mohammad Zainul; Farida Yulianti; Periyadi Periyadi; Dedy Dedy; Shalahuddin Shalahuddin; Ainur Rofiq
Munaddhomah: Jurnal Manajemen Pendidikan Islam Vol. 7 No. 1 (2026): Progressive Management of Islamic Education
Publisher : Prodi Manajemen Pendidikan Islam Pascasarjana Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/munaddhomah.v7i1.2170

Abstract

In today’s rapidly evolving technological landscape, transformation in communication, work patterns, and access to information has reshaped how educational institutions present themselves to the public. Effective use of social media and websites can strengthen madrasas' competitive position amid the rapid flow of information and rising expectations for educational quality. This study explores the utilisation of digital platforms—specifically official websites and Instagram—as promotional tools in MAN 1 and MAN 2 Banjarmasin to enhance their institutional advantage. Employing a qualitative descriptive approach, data were gathered through in-depth interviews with public relations and media administrators, complemented by content analysis of both schools’ online channels. The findings show that MAN 1 Banjarmasin is more proficient in managing its website, offering structured, informative, and consistently updated content that boosts institutional credibility. In contrast, MAN 2 Banjarmasin leverages Instagram more actively as an interactive space to engage students, parents, and the broader community through visual storytelling and social interaction. Despite these strengths, both schools encounter challenges related to limited human resources, technical skills, and insufficient institutional backing. This study underscores the need for integrated digital marketing strategies and recommends that madrasas build stronger cross-platform coordination to solidify their online identity, enhance public trust, and increase student enrollment through sustained engagement on digital media.
Pengaruh Disiplin Dan Motivasi Kerja Terhadap Kinerja Karyawan (Studi Kasus Pada PT. Patriot Intan Abadi Di Banjarmasin) Natasya Fresilia Rahmi; Dwi Wahyu Artiningsih; Periyadi Periyadi
Advantage: Journal of Management and Business Vol. 4 No. 1 (2026): June
Publisher : Apik Cahaya Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61971/advantage.v4i1.293

Abstract

This research is driven by the importance of employee effectiveness as a critical resource for PT. Patriot Intan Abadi, located in Banjarmasin, which is essential for maintaining production consistency and upholding operational standards amidst a competitive poultry market. The objective of this study is to examine the impact of work discipline and motivation on employee effectiveness. This investigation adopts a quantitative methodology using a survey technique. The participant group consists of 43 employees, all of whom were selected through a census sampling method. Data were evaluated using multiple linear regression facilitated by SPSS software. The results indicate that work discipline has a significant and positive influence on employee effectiveness individually (t-count 3.526 exceeds t-table 2.02). Similarly, work motivation also shows a positive and significant influence on employee effectiveness when considered on its own (t-count 5.540 exceeds t-table 2.02). When viewed collectively, both work discipline and motivation show a substantial positive impact on employee effectiveness (F-count 110.707 exceeds F-table 3.232). The R² value of 0.847 indicates that 84.7% of the variance in employee performance is attributed to work discipline and motivation, while the remaining 15.3% is influenced by additional factors outside the model. The organization should enhance the enforcement of discipline and initiatives to improve motivation in order to maximize employee effectiveness.  
Optimalisasi Manajemen Pelatihan Berbasis Microlearning Digital sebagai Strategi Peningkatan Kompetensi SDM di Era Society 5.0 Firdaus Firdaus; Herlina Lusiana; Mursanto Mursanto; Periyadi Periyadi; Niti Lestari
Dedikasi: Jurnal Pengabdian Pendidikan dan Teknologi Masyarakat Vol. 5 No. 1 (2026): Dedikasi 2026
Publisher : Institut Teknologi Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/dedikasi.v5i1.208

Abstract

Perkembangan teknologi digital dan transformasi dunia kerja pada era Society 5.0 menuntut sumber daya manusia (SDM) memiliki kompetensi yang adaptif, fleksibel, dan mampu belajar secara berkelanjutan. Salah satu strategi yang dapat diterapkan untuk menjawab kebutuhan tersebut adalah optimalisasi manajemen pelatihan berbasis microlearning digital. Microlearning menawarkan pembelajaran dalam unit materi yang singkat, terfokus, fleksibel, dan dapat diakses melalui perangkat digital sehingga berpotensi meningkatkan efektivitas proses pengembangan kompetensi SDM. Penelitian ini bertujuan untuk menganalisis optimalisasi manajemen pelatihan berbasis microlearning digital sebagai strategi peningkatan kompetensi SDM di era Society 5.0. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Data dikumpulkan melalui kuesioner yang diberikan kepada peserta pelatihan dan dianalisis secara deskriptif serta inferensial untuk mengetahui keterkaitan penerapan microlearning digital dengan peningkatan kompetensi SDM. Hasil penelitian menunjukkan bahwa pengelolaan pelatihan berbasis microlearning digital memberikan kontribusi positif terhadap peningkatan kompetensi SDM, terutama dalam aspek fleksibilitas belajar, aksesibilitas materi, keterlibatan peserta, efisiensi waktu, penguatan pemahaman, dan kemampuan menerapkan pengetahuan dalam konteks pekerjaan. Optimalisasi manajemen pelatihan melalui perencanaan kebutuhan kompetensi, desain materi yang ringkas dan relevan, pemanfaatan platform digital, pemantauan aktivitas belajar, serta evaluasi hasil pelatihan dapat menciptakan proses pengembangan SDM yang lebih adaptif dan berkelanjutan. Dengan demikian, microlearning digital dapat menjadi strategi manajemen pelatihan yang relevan dalam menghadapi tuntutan Society 5.0 karena mampu mengintegrasikan teknologi digital dengan kebutuhan pembelajaran yang cepat, personal, fleksibel, dan berorientasi pada pengembangan kompetensi. Implementasi strategi ini perlu didukung oleh kesiapan teknologi, kompetensi pengelola pelatihan, kualitas konten digital, dan sistem evaluasi yang berkelanjutan agar peningkatan kompetensi SDM dapat berlangsung secara optimal.
Optimalisasi Manajemen Pelatihan Berbasis Microlearning Digital sebagai Strategi Peningkatan Kompetensi SDM di Era Society 5.0 Firdaus Firdaus; Herlina Lusiana; Mursanto Mursanto; Periyadi Periyadi; Niti Lestari
Dedikasi: Jurnal Pengabdian Pendidikan dan Teknologi Masyarakat Vol. 5 No. 1 (2026): Dedikasi 2026
Publisher : Institut Teknologi Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/dedikasi.v5i1.208

Abstract

Perkembangan teknologi digital dan transformasi dunia kerja pada era Society 5.0 menuntut sumber daya manusia (SDM) memiliki kompetensi yang adaptif, fleksibel, dan mampu belajar secara berkelanjutan. Salah satu strategi yang dapat diterapkan untuk menjawab kebutuhan tersebut adalah optimalisasi manajemen pelatihan berbasis microlearning digital. Microlearning menawarkan pembelajaran dalam unit materi yang singkat, terfokus, fleksibel, dan dapat diakses melalui perangkat digital sehingga berpotensi meningkatkan efektivitas proses pengembangan kompetensi SDM. Penelitian ini bertujuan untuk menganalisis optimalisasi manajemen pelatihan berbasis microlearning digital sebagai strategi peningkatan kompetensi SDM di era Society 5.0. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Data dikumpulkan melalui kuesioner yang diberikan kepada peserta pelatihan dan dianalisis secara deskriptif serta inferensial untuk mengetahui keterkaitan penerapan microlearning digital dengan peningkatan kompetensi SDM. Hasil penelitian menunjukkan bahwa pengelolaan pelatihan berbasis microlearning digital memberikan kontribusi positif terhadap peningkatan kompetensi SDM, terutama dalam aspek fleksibilitas belajar, aksesibilitas materi, keterlibatan peserta, efisiensi waktu, penguatan pemahaman, dan kemampuan menerapkan pengetahuan dalam konteks pekerjaan. Optimalisasi manajemen pelatihan melalui perencanaan kebutuhan kompetensi, desain materi yang ringkas dan relevan, pemanfaatan platform digital, pemantauan aktivitas belajar, serta evaluasi hasil pelatihan dapat menciptakan proses pengembangan SDM yang lebih adaptif dan berkelanjutan. Dengan demikian, microlearning digital dapat menjadi strategi manajemen pelatihan yang relevan dalam menghadapi tuntutan Society 5.0 karena mampu mengintegrasikan teknologi digital dengan kebutuhan pembelajaran yang cepat, personal, fleksibel, dan berorientasi pada pengembangan kompetensi. Implementasi strategi ini perlu didukung oleh kesiapan teknologi, kompetensi pengelola pelatihan, kualitas konten digital, dan sistem evaluasi yang berkelanjutan agar peningkatan kompetensi SDM dapat berlangsung secara optimal.
Strategi Manajemen Pemasaran Digital dan Pengelolaan Keuangan Berbasis Aplikasi untuk Kelompok Sadar Wisata (Pokdarwis) di Wisata Embung Sawah Desa Jaro, Kabupaten Tabalong Ridha Septina Arini; Periyadi Periyadi; Lamsah Lamsah; Husnurrofiq Husnurrofiq; Junaidi Junaidi; Risda Yuliani
Masyarakat Mandiri : Jurnal Pengabdian dan Pembangunan Lokal Vol. 3 No. 2 (2026): April: Masyarakat Mandiri : Jurnal Pengabdian dan Pembangunan Lokal
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/masyarakatmandiri.v3i2.3490

Abstract

This community service activity aims to enhance the governance capacity of the Tourism Awareness Group (Pokdarwis) at the Embung Sawah Tourism site in Jaro Village, Tabalong Regency, through the implementation of digital marketing management strategies and application-based financial management systems. The service partner faced major constraints, namely the limited promotional reach of the tourist attraction, which still relied on conventional methods, and an internal financial recording system that was still manual, making it prone to recording errors and a lack of report transparency. The implementation method of this community service utilized a Participatory Action Research (PAR) approach, which includes four main stages: socialization and coordination, intensive training (workshops), structured mentoring, and program evaluation. The digital instruments implemented in this activity include social media optimization (Instagram, TikTok, and Facebook Ads), the creation of a Google Maps Business profile, and the utilization of an Android-based digital financial recording application (BukuWarung/SiApik). The results of this community service activity show an 85% increase in the understanding and skills of Pokdarwis administrators in operating digital marketing media and managing digital finances. Embung Sawah Tourism now has an automated, neat, and transparent monthly financial reporting system, and experienced a surge in domestic tourist visitation volume of up to 40% within three months post-training due to more structured digital promotions. It can be concluded that the digitalization of marketing and financial aspects can strengthen the governance independence of Pokdarwis and support the sustainability of community-based tourism economies in Jaro Village.