p-Index From 2021 - 2026
7.878
P-Index
This Author published in this journals
All Journal JDM (Jurnal Dinamika Manajemen) Journal The Winners Gadjah Mada International Journal of Business Jurnal Minds: Manajemen Ide dan Inspirasi JBTI : Jurnal Bisnis : Teori dan Implementasi AJIE (Asian Journal of Innovation and Entrepreneurship) Binus Business Review Graduasi: Jurnal Bisnis & Ekonomi DERIVATIF Jurnal Mirai Management International Journal of Artificial Intelligence Research International Conferences SDGs 2030 Challenges and Solutions Fokus Ekonomi IJEBD (International Journal Of Entrepreneurship And Business Development) DIJB (Diponegoro International Journal of Business) Jurnal Entrepreneur dan Entrepreneurship (JEE) MABIS: Manajemen dan Bisnis International Journal of Economics, Business and Accounting Research (IJEBAR) Review of Management and Entrepreneurship Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Accounting Profession Journal (APAJI) Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis Jurnal Abdidas Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Economics and Digital Business Review Jurnal Ilmiah Wahana Pendidikan JEBDEKER: Jurnal Ekonomi, Manajemen, Akuntansi, Bisnis Digital, Ekonomi Kreatif, Entrepreneur Nobel Management Review Telaah Bisnis Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Journal of Social Research COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Golden Ratio of Community Services and Dedication BULETIN BISNIS & MANAJEMEN (BBM) Jurnal Manajemen dan Kewirausahaan Journal Online Manajemen ELPEI (JOMEL) ASEAN Marketing Journal Jurnal Manajemen dan Pemasaran Jasa Eduvest - Journal of Universal Studies Prapanca : Jurnal Abdimas Jurnal Abdimas Sosek (Jurnal Pengabdian dan Pembardayaan Masyarakat) AMMA : Jurnal Pengabdian Masyarakat Lajagoe Pustaka Jurnal Ekonomi Bisnis dan Kewirausahaan International Journal of Review Management Business and Entrepreneurship (RMBE) Academia Open
Claim Missing Document
Check
Articles

ASSESSING REVIEW CONSISTENCY, PRODUCT INFORMATION QUALITY, AND ONLINE IMPULSIVE BUYING TENDENCY: THE MEDIATING PATHWAY OF CUSTOMER ENGAGEMENT Toding, Luciana Alriani; Wirawan, Kevin; Gaitedy, Novyanti; Syarif, Siti Fadilah; Willar, Ayumi Elizabeth Pricillia; Ardyan, Elia
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8 No 3 (2024): IJEBAR, VOL. 8, ISSUE 3, September 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i3.14080

Abstract

This study examines the influence of review consistency and product information quality on customer engagement and impulsive buying tendencies. The participants in this study consisted of 57 individuals who spontaneously bought on a live-streaming platform. The analytical technique employed in this study is Structural Equation Modeling - Partial Least Squares (SEM-PLS), and the data processing is conducted using WarpPls version 8. The findings of this study suggest that maintaining consistency in reviews and ensuring high-quality of product information might enhance consumer involvement. Additional findings indicate that client contact has the potential to enhance consumers' inclination towards impulsive buying. An important management conclusion of this study is that organizations must guarantee the accuracy, comprehensiveness, and clarity of the product information they supply. This will help to enhance customer engagement and promote impulsive purchase behavior.
Information System Based On Attraction Of Travel Selfies And Intention To Visit Tourist Destinations In The Context Of A Study Of The Utilitarian And Hedonic Benefits Of Travel Selfies Ardyan, Elia; Wijaya, Oscarius Yudhi Ari
International Journal of Artificial Intelligence Research Vol 7, No 1.1 (2023)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v7i2.1035

Abstract

Creating an information system based on travel selfie appeal and intention to visit tourist destinations involves integrating utilitarian and hedonic aspects to enhance user experience. Combining utilitarian and hedonic features, the information system aims to enhance the overall travel experience, from trip planning to enjoying the destination, while leveraging the appeal of travel selfies to create a more engaging and personalised platform. This study investigates the impact of utilitarian and hedonic advantages on the attractiveness of travel selfies and the intention to travel. There are 420 respondents from generation Z. The analysis employed is structural equation modeling, with Amos version 26 utilized to process the data. The findings of this study demonstrate that the utilitarian and hedonic effects of trip selfies can enhance their appeal. The appeal of travel selfies is a significant aspect of attracting travelers to travel destinations. Other research shows that hedonic benefits are more likely to get people to visit a site than utilitarian benefits. There are several implications presented both managerially and theoretically
Between Self Congruity, Destination Relationship and Memorable Tourist Experience: An Empiric Study on the Loyalty of Tourist Destination Ardyan, Elia; Wibisono, Utomo
JDM (Jurnal Dinamika Manajemen) Vol 10, No 1 (2019): March 2019
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v10i1.17408

Abstract

This study examines the driving factors that can enhance tourist destination loyalty. Respondents used were 184 domestic tourists who had traveled to Bali. Data were analyzed using Structural Equation Modeling. Amos version 21 is used to process data. These results indicate that destination personality can improve the relationship destination but memorable tourist experience can not enhance it. The personality of a tourist destination enhance self-congruity. The study also found that memorable tourist experiences and the relationship destinations has a positive impact on increasing destinations loyalty. Self-congruity has a negative effect on destination loyalty. One contribution of this research related to showing the memorable tourist experience is more likely to influence loyal decisions than destination relationships.
When clicking becomes uncontrollable: The moderating role of fear of missing out and perceived enjoyment Ardyan, Elia; Sanapang, Gracela Marisa; Goncalves, Manuel
Jurnal Manajemen dan Pemasaran Jasa Vol. 17 No. 2 (2024): September
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jmpj.v17i2.19316

Abstract

Indonesia's live-stream-selling business is experiencing growth as more social media vendors are embracing live-streaming platforms. Online live selling has rendered purchasers vulnerable to compulsive purchasing and the dopamine trap, as it generates a feeling of exhilaration and social coercion. This research investigates the moderating effects of fear of missing out (FOMO) and perceived satisfaction on the relationship between the perceived usefulness of live streaming and online compulsive buying activity. The respondents in this study were 154 people who had watched live streaming of social commerce and carried out online compulsive buying activities. This study uses convenience sampling as a technique to determine the sample. Each question item is assessed using seven scales. This study uses structural equation modeling partial least squares to analyze the data. This research shows that the influence of the perceived usefulness of live streaming can increase online compulsive buying activity. Apart from that, the critical role of FOMO and perceived enjoyment can moderate the influence of the perceived usefulness of live streaming on online compulsive buying activity. This study makes a valuable contribution to the field of dual process theory. This study also offers practical implications for managers, highlighting the undeniable impact of the fear of missing out on individuals who find satisfaction in live streaming. This fear intensifies their anxiety and desire to stay connected with others' activities, especially if they believe that participating in live streaming is crucial for maintaining relationships or staying informed.
Peran Customer Trust Dalam Memediasi Pengaruh E-Service Quality, Customer Experience Dan Information Quality Terhadap Customer Satisfaction: Studi Kasus Pada Aplikasi Pln Mobile Di Kawasan Up3 Depok Siahaan, Paroloan; Jodhinata, Andreas; Ardyan, Elia
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 11 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i11.2992

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh e-service quality, customer experience, dan information quality terhadap kepuasan pelanggan aplikasi PLN Mobile, serta peran customer trust sebagai mediator. Menggunakan metode kuantitatif dengan pendekatan survei, sampel penelitian diambil dari 400 responden pelanggan PLN UID Jawa Barat yang menggunakan aplikasi PLN Mobile, dengan teknik simple random sampling. Data dikumpulkan melalui kuesioner yang mengukur variabel-variabel terkait menggunakan skala Likert. Teknik analisis data yang digunakan adalah Structural Equation Modeling (SEM) dengan pendekatan Partial Least Squares (PLS), yang diterapkan melalui aplikasi Smart PLS 4.0. Hasil penelitian menunjukkan bahwa e-service quality, customer experience, dan information quality memiliki pengaruh positif yang signifikan terhadap kepuasan pelanggan. Selain itu, customer trust berperan sebagai mediator yang memperkuat hubungan antara faktor-faktor tersebut dan kepuasan pelanggan. Penelitian ini menyimpulkan bahwa untuk meningkatkan kepuasan pelanggan, PLN perlu meningkatkan kualitas layanan aplikasi, memperbaiki pengalaman pengguna, dan menyediakan informasi yang akurat. Kepercayaan pelanggan juga menjadi faktor penting dalam memperkuat hubungan antara kualitas layanan dan kepuasan.
Factors Influencing Consumer Decisions in Choosing Circumcision Service Providers in Malang City: The 7Ps Marketing Mix Approach Dewanta, Yunus Hani; Padmalia, Metta; Ardyan, Elia
Eduvest - Journal of Universal Studies Vol. 5 No. 12 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i12.51979

Abstract

The circumcision service industry in Malang City has grown rapidly, with a 46.84% increase in clinics over five years, intensifying competition among providers. Consumer decision-making in elective healthcare services such as circumcision involves factors beyond medical considerations. This study examines the factors influencing consumer choices of circumcision clinics using the 7Ps marketing mix framework. A quantitative approach was employed, distributing questionnaires to 195 parents who used circumcision services for children under 12 during 2023–2024 in Malang. Using purposive sampling, the data were analyzed through Partial Least Squares–Structural Equation Modeling (PLS-SEM) to assess construct validity and variable relationships. Results show that only four marketing mix elements significantly influenced decisions: price, process, product, and people. Meanwhile, place, promotion, and physical evidence were not significant. This suggests consumers prioritize fair pricing, service quality, efficient procedures, and professional staff over clinic location, advertising, or interior design. The study’s novelty lies in focusing specifically on specialized circumcision clinics within Malang City, a category previously understudied despite its economic relevance. Limitations include a narrow geographic focus and a quantitative design, which may overlook emotional or subjective factors. Future research should expand geographically and incorporate qualitative or mixed methods for deeper insight into consumer motivations.
STARS, STORIES, AND RISK: HOW RATING REVIEWS AND ONLINE CUSTOMER REVIEWS DRIVE HOTEL BOOKING BEHAVIOR Williams, Jason; Chandra , Clarine Eugenia; Palino , Patricia Putri; Chaerani , Fatimah Rezky; Hasim , Natalsjha Angelique Ersten Uno; Ardyan, Elia
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 9 No 4 (2025): IJEBAR, VOL. 09 ISSUE 04, DECEMBER 2025
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v9i4.18117

Abstract

Online word of mouth (WOM) in the form of customer reviews is a crucial element in the consumer decision-making process, particularly in online hotel booking services. This study aims to analyze the influence of review ratings and online customer reviews on customer perceived risk and purchase decisions on the Tokopedia and Booking.com platforms. Furthermore, this study explores the role of customer perceived risk as a mediating variable between online WOM and purchase decisions. The method used is a quantitative approach by distributing questionnaires to 167 respondents who have experience booking hotels through both platforms. Data analysis was conducted using WarpPLS 8.0 software to test validity, reliability, and test the research hypotheses. The results show that review ratings have a positive and significant influence on purchase decisions and customer perceived risk. Meanwhile, online customer reviews have a positive and significant influence on purchase decisions, but their influence on customer perceived risk is not significant. Furthermore, customer perceived risk is proven to have a positive and significant influence on purchase decisions. These findings confirm that review ratings and risk perception are important determinants in consumer purchasing decisions in online hotel booking services.
KUALITAS INTERAKSI STREAMER DAN KREDIBILITAS STREAMER: BAGAIMANA KETERLIBATAN PELANGGAN MEMBENTUK KECENDERUNGAN PEMBELIAN IMPULSIF ONLINE? Djiwono, Andy Kifli; Sadely, Arya; Shak, Devin Riady; Lorens, Stenly; Rahman, M. Dandi; Ardyan, Elia
Accounting Profession Journal (APAJI) Vol. 8 No. 1 (2026): Accounting Profession Journal (APAJI)
Publisher : Program Studi Akuntansi Fakultas Ekonomi dan Bisnis Universitas Kristen Indonesia Paulus

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas interaksi streamer dan kredibilitas streamer terhadap keterlibatan pelanggan, serta dampaknya pada kecenderungan pembelian impulsif dalam konteks live-streaming commerce. Sebanyak 216 responden Generasi Z berpartisipasi dalam survei online yang didistribusikan. Pengujian data dilakukan menggunakan Partial Least Squares (PLS) untuk menganalisis hubungan antarvariabel. Hasil penelitian menunjukkan bahwa kualitas interaksi streamer berpengaruh positif dan signifikan terhadap keterlibatan pelanggan (β = 0.254, p < 0.001). Kredibilitas streamer juga memiliki pengaruh positif dan signifikan terhadap keterlibatan pelanggan (β = 0.375, p < 0.001). Selain itu, keterlibatan pelanggan terbukti berpengaruh positif dan signifikan terhadap kecenderungan pembelian impulsif (β = 0.453, p < 0.001). Temuan ini menegaskan bahwa interaksi yang berkualitas, kredibilitas yang kuat, dan keterlibatan pelanggan yang tinggi merupakan faktor penting dalam mendorong perilaku pembelian impulsif pada platform live streaming. Implikasi penelitian ini menekankan pentingnya pelatihan streamer, peningkatan kualitas konten interaktif, serta penguatan strategi pemasaran berbasis engagement untuk mengoptimalkan konversi penjualan dalam live-streaming commerce
Pengaruh Citra Merek, Price Value, Dan Perceived Usefulness Terhadap Minat Berlangganan Spotify Premium Wulung, Abigail Shanen; Ardyan, Elia
Jurnal Online Manajemen ELPEI Vol 6 No 1 (2026)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v6i1.477

Abstract

The accelerating expansion of digital music streaming platforms has prompted firms to better understand the determinants of consumers’ subscription decisions. This study seeks to examine the influence of brand image, price value, and perceived usefulness on users’ intentions to subscribe to Spotify Premium. A quantitative research design was adopted, with data collected through questionnaires administered to Spotify users. The relationships among the variables were analyzed using the Partial Least Squares (PLS) technique. The findings reveal that brand image, price value, and perceived usefulness exert a positive and significant impact on subscription intention. These results indicate that a favorable brand image, a perceived balance between price and benefits, as well as the functional usefulness and convenience of the service are critical drivers in encouraging consumers to subscribe. The study’s implications are expected to offer practical insights for Spotify in formulating more effective marketing strategies, particularly in enhancing brand image, implementing competitive pricing schemes, and continuously improving service quality and features. Furthermore, this research is anticipated to contribute to the broader body of academic literature in marketing and consumer behavior.
Emotional Experiences Drive Customer Loyalty in Indonesia : Pengalaman Emosional Mendorong Loyalitas Pelanggan di Indonesia Gideon Carakaardi Wicaksana; Elia Ardyan
Academia Open Vol. 9 No. 2 (2024): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.9.2024.9144

Abstract

General Background: Customer loyalty has evolved significantly with the rise of technology and social media, where emotional experiences now play a crucial role. Specific Background: This study focuses on Taman Dayu, a resort villa in Pasuruan, East Java, known for its natural scenery and ambience. Knowledge Gap: There is limited research on how emotional experiences and service quality influence consumer loyalty in the property sector, particularly in the context of Taman Dayu. Aims: This research aims to analyze how consumers form emotional bonds with brands and properties and examine the role of service quality in strengthening these relationships. Method: The study used a quantitative approach with a sample of 106 respondents from 250 distributed questionnaires, processed using SPSS. The research involved creating a questionnaire that adapted operational items from previous studies. Emotional experience, customer loyalty, and service quality were the key variables examined. A simple moderation regression method was employed to determine if the relationship between emotional experience and customer loyalty is moderated by service quality. Results: The findings indicate that emotional experiences significantly impact consumer loyalty. Positive emotions such as happiness and satisfaction lead to higher loyalty levels, characterized by repeat purchases and recommendations. Although service quality did not significantly moderate the relationship between emotions and loyalty, it was found to enhance positive emotional experiences, underscoring its importance in fostering consumer loyalty. Novelty: This research highlights the significant impact of emotional experiences on consumer loyalty in the property industry, a relatively underexplored area, especially for a specific location like Taman Dayu. Implications: The study suggests that property managers should focus on enhancing emotional experiences and maintaining high service quality to build and strengthen emotional bonds with consumers, ultimately increasing loyalty. Future research should consider larger, more diverse samples and explore additional variables such as pricing and secondary market dynamics to provide a more comprehensive understanding of consumer loyalty. Highlight: Positive emotions significantly boost customer loyalty. Service quality enhances emotions but doesn't moderate loyalty. Future research should use diverse samples and explore pricing and promotions. Keyword: Customer loyalty, emotional experience, service quality, Taman Dayu, quantitative research
Co-Authors . Ismunawan . Pardi Abigail Wulung Achmad Asqar Adelfy, Muhammad Fadel Adindah Novihartina Jafar Adindah Novihartina Jafar Aditya Halim Perdana Kusuma Putra Putra Aditya M. Kouwagam Kouwagam Alicia Stephanie Gunawan Amdar, Amdar Andreas Angdris, Jacqueline Fidelia Angelina Jocelyn Djunaidy Anggriani, Andi Nurhalizah Anggriawan, Claudia Ari Susanti Ari Susanti Ari Susanti Arisian, Sobhan Arselia Stefy Arianto Asriah Syam Atika Ayu Ismawati Atika Ayu Ismawati, Atika Ayu Barnabas Theodore Pistos Utomo Kaya Bilyan Putra Sari Putra Sari Biondy, Mel Budi Istiyanto Budi Istiyanto Budi Carolina Novi Mustikarini Chaerani , Fatimah Rezky Chandra , Clarine Eugenia Chandra, Angelica Aurelia Christina Sudyasjayanti Cindy Yoel Tanesia Cindy Yoel Tanesia Cindy Yoel Tanesia Cipta C. Perdana Claudia, Jenica Constantine, Winston Cosmas Gatot Haryono Daniel Kurniawan David Sundoro Deasy Widya Hayu Deni Setiadi Deni Setiadi, Deni Denny Bernardus Dewanta, Yunus Hani Diana Aqmala Dina Martha Hutapea Diondre Theodore Djiwono, Andy Kifli Edelshia Salli Padang Endah Pri Ariningsih Endi Sarwoko Erwin Erwin Parega Erwin Parega Fadma Sari Felicia Wong Fenti Winda Sari Fenti Winda Sari, Fenti Winda Fintikasari, Indah Fongiman, Evelyn Khezya Fransisca Jovita Amelfdi Gaitedy, Novyanti Gideon Carakaardi Wicaksana GINANJAR RAHMAWAN Ginanjar Rahmawan Ginanjar Rahmawan, Ginanjar Gobai, Febbi Afrelia Goncalves, Manuel Gracia Ongkowijoyo Hafiz Kurniawan Hafiz Kurniawan, Hafiz Hani Sirine Hasim , Natalsjha Angelique Ersten Uno Heny Kurnianingsih Heny Kurnianingsih, Heny Hertanto, Noel Hestin Mutmainah, Hestin Ida Ayu Kade R. Kusasih, Ida Ayu Kade R. Indah Fintikasari Indri Wijayanti Ismunawan Ismunawan, Ismunawan Istiatin Ivan, Johanes Jason Hartanto jodhinata, andreas Kasih, Agatha Febrina Kasmir Syariati Kurniawaty, Fika Laisila, Maya Lauwis, Angelica Liesapali, Karin Liliputra, Angelique Leticia Linawati Linawati Lorens, Stenly Luhgianto Mahesha Al Mubarak Maichal Maichal Maichal Manuel Goncalves Maritz, Alex Marselinus, Sayrina Cantika Metta Padmalia Michel Vincencia Michel Vincencia Mouritzio Harapan Plate Mubarak, Mahesha Al Muchtar Muchtar Murry Harmawan Saputra Murry Harmawan Saputra Mustikarini, Carolina Novi Mustikarini, S.E., M.Sc, Dr. Carolina Novi Natali Ika Widjaya Nico Lucky Wijaya Novi Yuniarti Novika Ayu Triany Novika Ayu Triany Oky Tira Ayuda Oky Tira Ayuda, Oky Tira Olivia T. Putri, Olivia T. Oscarius Yudhi Ari Wijaya Palino , Patricia Putri Pardi, . Purnomo, Windy Rahman, M. Dandi Rahmat Zulfikar Raqi Rabbani Nugraha S.E., M.M, Asriah Syam, S.E., M.M, Dr. Monalisa, Sadely, Arya Sanapang, Gracela Marisa Sani, Fadhil Ali Sentosa, Gwyneth Rachel Setyiawan, Clarissa Febraskynova R. Shak, Devin Riady Siahaan, Paroloan Sinar Dharmayana Putra Sinar Dharmayana Putra Sonata Christian St Salmah Sharon Stiven Gunawan Suade, Yuyun K. M. Suciawan, Ariell Goldina Sutanto, J.E Suwanto, Vanessa Leviane Syahril Sidik Syam, Asriah Syarif, Siti Fadilah tandoko, jason Tanesia, Cindy Yoel Tanesia, S.E., MBA, Cindy Yoel Tanus, Evelyn Destiana Thedy, Patricia Aprilia Theodore, Diondre Thoriq Amir Sholehuddin Toding, Luciana Alriani Tony Antonio Tunjung Candra Ervia Danis Utama, Vionisia Efelin Utomo Wibisono Utomo Wibisono Vionisia Efelin Utama Vlady Marcelo Sorensen Wibisono, Utomo Wicaksana, Gideon Carakaardi Widiarti, Ary Wijaya, Cynthia Wijaya, Faustin Venus Wijaya, Oscarius Yudhi Ari Wijaya, Oscarius Yudhi Ari Wijaya, Windy Angelica Widya Willar, Ayumi Elizabeth Pricillia Williams, Jason Winarto Poernomo Winata . Winata ., Winata Winata Winata Winata, Winata Wirakusuma, Alvin Wirawan, Kevin Wisnu Sancoyo Wisnu Sancoyo, Wisnu Wulung, Abigail Shanen Yuyun Karystin Meilisa Suade Yuyun Karystin Meilisa Suade