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All Journal JDM (Jurnal Dinamika Manajemen) Journal The Winners Gadjah Mada International Journal of Business Jurnal Minds: Manajemen Ide dan Inspirasi JBTI : Jurnal Bisnis : Teori dan Implementasi AJIE (Asian Journal of Innovation and Entrepreneurship) Binus Business Review Graduasi: Jurnal Bisnis & Ekonomi DERIVATIF Jurnal Mirai Management International Journal of Artificial Intelligence Research International Conferences SDGs 2030 Challenges and Solutions Fokus Ekonomi IJEBD (International Journal Of Entrepreneurship And Business Development) DIJB (Diponegoro International Journal of Business) Jurnal Entrepreneur dan Entrepreneurship (JEE) MABIS: Manajemen dan Bisnis International Journal of Economics, Business and Accounting Research (IJEBAR) Review of Management and Entrepreneurship Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Accounting Profession Journal (APAJI) Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis Jurnal Abdidas Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Economics and Digital Business Review Jurnal Ilmiah Wahana Pendidikan JEBDEKER: Jurnal Ekonomi, Manajemen, Akuntansi, Bisnis Digital, Ekonomi Kreatif, Entrepreneur Nobel Management Review Telaah Bisnis Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Journal of Social Research COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Golden Ratio of Community Services and Dedication BULETIN BISNIS & MANAJEMEN (BBM) Jurnal Manajemen dan Kewirausahaan Journal Online Manajemen ELPEI (JOMEL) ASEAN Marketing Journal Jurnal Manajemen dan Pemasaran Jasa Eduvest - Journal of Universal Studies Prapanca : Jurnal Abdimas Jurnal Abdimas Sosek (Jurnal Pengabdian dan Pembardayaan Masyarakat) AMMA : Jurnal Pengabdian Masyarakat Lajagoe Pustaka Jurnal Ekonomi Bisnis dan Kewirausahaan International Journal of Review Management Business and Entrepreneurship (RMBE) Academia Open
Elia Ardyan
Department Of Management, Sekolah Tinggi Ilmu Ekonomi Ciputra Makassar, Makassar, Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Transportation Other

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Competence Enhancement: Catalyst for Entrepreneurial Self-Efficacy and Entrepreneurial Intention Liliputra, Angelique Leticia; Setyiawan, Clarissa Febraskynova R.; Liesapali, Karin; Wijaya, Windy Angelica Widya; Purnomo, Windy; Ardyan, Elia
Jurnal Mirai Management Vol 10, No 1 (2025)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v10i1.7613

Abstract

Introduction/Main Objectives: This study aims to test cognitive and social competence's influence on entrepreneurial self-efficacy and intention. Background Problems: Making students interested in entrepreneurship is not an easy task. Students require competencies that enhance their entrepreneurial self-efficacy. Novelty: The discourse of this study pertains significantly to the impact of entrepreneurial competence on self-efficacy and entrepreneurial goals. Research Methods: We collected data by issuing online surveys to individuals pursuing bachelor's degrees who owned a company. A total of 167 individuals completed this online quiz. Finding/Results: This study concludes that awareness of personal cognitive competence positively influences self-efficacy, highlighting the importance for the younger generation to understand business and self-related matters to enhance their confidence in business development. Alongside cognitive competency, every individual must possess social competence. In the professional realm, possessing strong social skills positively influences business success and growth. A broad social network is essential to surmount challenges during commercial operations. Conclusion: Entrepreneurial competence (cognitive and social competence) can increase entrepreneurial self-efficacy and entrepreneurial intention.
Customer Satisfaction During The Post Covid-19 Pandemic: Testing The Effect of Food Quality, Packaging, and Customer Trust Ardyan, Elia; Tanus, Evelyn Destiana; Sani, Fadhil Ali; Marselinus, Sayrina Cantika
Review of Management and Entrepreneurship Vol. 7 No. 2 (2023): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v7i2.4130

Abstract

This study aimed to assess the impact of food quality and packaging on consumer trust and satisfaction. This study received a total of 84 responses, according to data acquired through the distribution of online questionnaires. Using Partial Least Squares Structural Equation Modeling, the data was analyzed. The data is processed using version 8 of WarpPls. The findings of this study reveal that product quality and packaging have a significant impact on customer trust and satisfaction. In addition to these findings, this study demonstrates that high levels of trust during the COVID-19 pandemic will influence customer satisfaction
Understanding The Important Role of Online Customer Reviews in Social Commerce on Customer Trust and Impulse Buying Sanapang, Gracela Marisa; Ardyan, Elia; Christian, Sonata
Review of Management and Entrepreneurship Vol. 8 No. 1 (2024): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v8i1.4336

Abstract

This research aims to investigate the impact of online customer reviews on customer trust and impulse buying, by utilizing the Stimulus-Organism-Response (SOR) theoretical framework. Furthermore, it examines the impact of customer trust as a mediating variable between online customer reviews and impulse buying. Data was obtained through the use of an online questionnaire which was filled out satisfactorily by a total of 150 participants. Participants in this research were individuals who had engaged in impulsive online purchasing behavior and demonstrated consumer trust. The method used in this research involves utilizing Structural Equation Modeling with Partial Least Squares (SEM-PLS). The findings show that online customer reviews significantly influence consumer trust and impulse buying, while consumer trust significantly influences impulse buying. Moreover, consumer trust partially mediated the relationship between online customer reviews and impulse buying. This research encourages online customer reviews for social commerce in Indonesia. When customer trust increases, consumers will make impulse purchases based on recommendations. Individuals who show a tendency to engage in impulsive online purchasing behavior are supported by the trust that the individual has. This research provides theoretical and practical implications that can provide valuable insight for further online consumer purchase research.
Peran Mediasi Kepercayaan Pelanggan Di E-Commerce: Kepuasan Pembayaran, Kepuasan Setelah Pengiriman Dan Sikap Pelanggan Suwanto, Vanessa Leviane; Theodore, Diondre; Syam, Asriah; Ardyan, Elia
Nobel Management Review Vol. 6 No. 1 (2025): Nobel Management Review
Publisher : Lembaga Penelitian, Publikasi dan Pengabdian pada Masyarakat ITB Nobel Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37476/nmar.v6i1.5080

Abstract

Penelitian ini bertujuan untuk menguji peran kepercayaan pelanggan sebagai variabel mediasi dalam hubungan antara kepuasan pembayaran (checkout satisfaction) dan kepuasan setelah pengiriman (after delivery satisfaction) terhadap sikap pelanggan di platform e-commerce Tokopedia. Menggunakan metode kuantitatif dengan pendekatan Structural Equation Modeling (SEM), data dikumpulkan dari 131 responden yang telah melakukan transaksi di Tokopedia. Hasil penelitian menunjukkan bahwa kepuasan pembayaran dan kepuasan setelah pengiriman memiliki pengaruh positif dan signifikan terhadap kepercayaan pelanggan. Namun, kepuasan dalam kedua aspek tersebut tidak langsung memengaruhi sikap pelanggan, melainkan melalui kepercayaan sebagai variabel mediasi. Selain itu, kepercayaan pelanggan terbukti memiliki pengaruh positif yang signifikan terhadap sikap pelanggan. Temuan ini menegaskan bahwa kepercayaan adalah faktor kunci dalam membentuk sikap pelanggan terhadap e-commerce. Implikasi manajerial dari penelitian ini menyoroti pentingnya penyediaan sistem pembayaran yang aman dan efisien serta peningkatan layanan pengiriman untuk membangun kepercayaan pelanggan. Dari sisi teoritis, penelitian ini berkontribusi dalam memperkuat literatur mengenai peran kepercayaan sebagai mediator dalam hubungan antara kepuasan pelanggan dan sikap mereka terhadap platform digital. Studi ini juga memberikan wawasan bagi penelitian selanjutnya untuk mengeksplorasi faktor lain, seperti pengalaman pelanggan secara menyeluruh dan moderasi loyalitas dalam transaksi e-commerce.
The Effect of Service Quality and Supply Chain Agility on Customer Satisfaction Mediated by Customer Trust Kasih, Agatha Febrina; Ardyan, Elia
Jurnal Entrepreneur dan Entrepreneurship Vol. 14 No. 1 (2025): Jurnal Entrepreneur dan Entrepreneurship
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jee.v14i1.5154

Abstract

The aim of this study is to examine how supply chain agility and service quality affect customer happiness, with customer trust serving as a mediating factor. This method of this study is a quantitative research methodology. A total of 266 valid replies were gathered from the online questionnaire and offline paper-based surveys used to collect the data. SEM-PLS was used to evaluate the data. The results show that customer satisfaction is positively impacted by customer trust, service quality has a direct impact on customer satisfaction, supply chain agility has an impact on customer satisfaction, and service quality positively influences customer trust.
Building Resilient Communities through SME Development: A Qualitative Examination of Management Practices Putra, Aditya Halim Perdana Kusuma; Ardyan, Elia; Laisila, Maya
Golden Ratio of Community Services and Dedication Vol. 5 No. 1 (2025): November - April
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grcsd.v5i1.584

Abstract

This qualitative study investigates the nexus between Small and Medium-sized Enterprises (SMEs) management practices and community resilience. The research aims to explore how effective leadership, strategic management, innovation, sustainable practices, and community engagement contribute to SME resilience and its implications for community well-being. Employing thematic analysis, the study systematically reviews literature on SME management practices and community resilience. Findings reveal that visionary leadership, adaptive management styles, strategic foresight, and risk assessment are pivotal for SME resilience. Innovation, digital transformation, research and development (R&D) investment, and adaptive capacity enhance SMEs' ability to navigate uncertainties and capitalize on opportunities. Moreover, integrating sustainability principles into SME operations mitigates risks, improves financial performance, and fosters community development. Collaboration, knowledge sharing, and community engagement initiatives strengthen SME resilience and contribute to socio-economic development. The study underscores the importance of integrating theoretical insights with practical implications to advance understanding of SME resilience and its role in building resilient communities.
The Effects of Service Quality and Sales Promotion on Customer Loyalty through Word-of-Mouth as Intervening Variable Linawati, Linawati; Ardyan, Elia
Review of Management and Entrepreneurship Vol. 9 No. 1 (2025): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v9i1.4604

Abstract

This research aims to determine the influence of service quality and sales promotions on customer loyalty at Matahari Kapasan Store through word of mouth as an intervening variable. The study focuses on a family business operating in the wholesale clothing manufacturing and supplier industry. The study employs a quantitative research method with Structural Equation Modeling for data analysis. The population in this study consists of loyal customers. The sampling technique used in this research was purposive sampling with a sample size of 84 respondents. Primary data used in this research was obtained through a questionnaire using a Likert scale. The results indicate that word of mouth plays a significant role as an intervening variable in influencing customer loyalty. The results of this study highlight the novelty of exposure implications, showing that the role of word of mouth as an intervening variable has a meaningful impact on customer loyalty in terms of service quality and sales promotion.
Peran Customer Trust Dalam Memediasi Pengaruh E-Service Quality, Customer Experience Dan Information Quality Terhadap Customer Satisfaction: Studi Kasus Pada Aplikasi Pln Mobile Di Kawasan Up3 Depok Siahaan, Paroloan; Jodhinata, Andreas; Ardyan, Elia
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 11 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i11.2992

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh e-service quality, customer experience, dan information quality terhadap kepuasan pelanggan aplikasi PLN Mobile, serta peran customer trust sebagai mediator. Menggunakan metode kuantitatif dengan pendekatan survei, sampel penelitian diambil dari 400 responden pelanggan PLN UID Jawa Barat yang menggunakan aplikasi PLN Mobile, dengan teknik simple random sampling. Data dikumpulkan melalui kuesioner yang mengukur variabel-variabel terkait menggunakan skala Likert. Teknik analisis data yang digunakan adalah Structural Equation Modeling (SEM) dengan pendekatan Partial Least Squares (PLS), yang diterapkan melalui aplikasi Smart PLS 4.0. Hasil penelitian menunjukkan bahwa e-service quality, customer experience, dan information quality memiliki pengaruh positif yang signifikan terhadap kepuasan pelanggan. Selain itu, customer trust berperan sebagai mediator yang memperkuat hubungan antara faktor-faktor tersebut dan kepuasan pelanggan. Penelitian ini menyimpulkan bahwa untuk meningkatkan kepuasan pelanggan, PLN perlu meningkatkan kualitas layanan aplikasi, memperbaiki pengalaman pengguna, dan menyediakan informasi yang akurat. Kepercayaan pelanggan juga menjadi faktor penting dalam memperkuat hubungan antara kualitas layanan dan kepuasan.
THE EFFECT OF INSURANCE SYSTEM AND TANGIBLE DEPARTMENT OF FINANCE ACCOUNTING (FA) ON STUDENT LOYALTY WITH MEDIATING VARIABLES OF STUDENT SATISFACTION AT UC MAKASSAR Widiarti, Ary; Sutanto, J.E; Ardyan, Elia; Antonio, Tony
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 9 No 3 (2025): IJEBAR: Vol. 9, Issue 3, September 2025
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v9i3.18278

Abstract

This research objectives is to obtain empirical evidence, analyze, and explain the influence of insurance system service quality and tangibles on student loyalty, with student satisfaction as a mediating variable at UC Makassar. The research variables consist of the dependent variable (student loyalty) and the mediating variable (student satisfaction). The sampling method was determinedusing Slovin’s formula and stratified random sampling, resulting in a total of 268 active students from the first to third year at UC Makassar. All research hypotheses were tested using SEM-PLS version 4.0. The findings indicate that the quality of insurance system services has a positive but insignificant relationship with student satisfaction as a mediating variable, and a negative relationship with student loyalty. Conversely, tangibles have a positive and significant effect on student loyalty through student satisfaction as a mediating variable.
Connecting for mompreneur success: The essential role of quality of network ties and knowledge sharing across partners Ardyan, Elia; Sentosa, Gwyneth Rachel
Diponegoro International Journal of Business Vol 8, No 1 (2025)
Publisher : Department of Management | Faculty of Economics and Business | Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/dijb.8.1.2025.93-106

Abstract

Knowledge sharing activity and quality of network ties play a crucial role for mompreneurs as it provide essential support, resources, and opportunities for performance growth. This study aims to examine, from the perspective of women entrepreneurs (mompreneurs), the impact of the quality of mompreneur network ties and knowledge sharing across networks on product innovation, and business performance. This study investigates mompreneurs in the tourism industry, particularly several tourist destinations in Yogyakarta, Indonesia. This study's samples consist of 167 mompreneurs in the tourism industry. We analyzed the data using structural equation modeling partial least squares (SEM-PLS) and WarpPLS version 8.0 was used to process the data. We utilize SEM-PLS due to the relatively small sample size of 167 tourism industry owners or managers. The findings of this study indicate that the quality of mompreneur network ties has a significant impact on knowledge sharing across networks, product innovation, and business performance. Other findings indicate that knowledge sharing across networks positively and substantially affects product innovation.  This research offers insights into enhancing the performance of SME enterprises operated by mompreneurs.
Co-Authors . Ismunawan . Pardi Abigail Wulung Achmad Asqar Adelfy, Muhammad Fadel Adindah Novihartina Jafar Adindah Novihartina Jafar Aditya Halim Perdana Kusuma Putra Putra Aditya M. Kouwagam Kouwagam Alicia Stephanie Gunawan Amdar, Amdar Andreas Angdris, Jacqueline Fidelia Angelina Jocelyn Djunaidy Anggriani, Andi Nurhalizah Anggriawan, Claudia Ari Susanti Ari Susanti Ari Susanti Arisian, Sobhan Arselia Stefy Arianto Asriah Syam Atika Ayu Ismawati Atika Ayu Ismawati, Atika Ayu Barnabas Theodore Pistos Utomo Kaya Bilyan Putra Sari Putra Sari Biondy, Mel Budi Istiyanto Budi Istiyanto Budi Carolina Novi Mustikarini Chaerani , Fatimah Rezky Chandra , Clarine Eugenia Chandra, Angelica Aurelia Christina Sudyasjayanti Cindy Yoel Tanesia Cindy Yoel Tanesia Cindy Yoel Tanesia Cipta C. Perdana Claudia, Jenica Constantine, Winston Cosmas Gatot Haryono Daniel Kurniawan David Sundoro Deasy Widya Hayu Deni Setiadi Deni Setiadi, Deni Denny Bernardus Dewanta, Yunus Hani Diana Aqmala Dina Martha Hutapea Diondre Theodore Djiwono, Andy Kifli Edelshia Salli Padang Endah Pri Ariningsih Endi Sarwoko Erwin Erwin Parega Erwin Parega Fadma Sari Felicia Wong Fenti Winda Sari Fenti Winda Sari, Fenti Winda Fintikasari, Indah Fongiman, Evelyn Khezya Fransisca Jovita Amelfdi Gaitedy, Novyanti Gideon Carakaardi Wicaksana Ginanjar Rahmawan GINANJAR RAHMAWAN Ginanjar Rahmawan, Ginanjar Gobai, Febbi Afrelia Goncalves, Manuel Gracia Ongkowijoyo Hafiz Kurniawan Hafiz Kurniawan, Hafiz Hani Sirine Hasim , Natalsjha Angelique Ersten Uno Heny Kurnianingsih Heny Kurnianingsih, Heny Hertanto, Noel Hestin Mutmainah, Hestin Ida Ayu Kade R. Kusasih, Ida Ayu Kade R. Indah Fintikasari Indri Wijayanti Ismunawan Ismunawan, Ismunawan Istiatin Ivan, Johanes Jason Hartanto jodhinata, andreas Kasih, Agatha Febrina Kasmir Syariati Kurniawaty, Fika Laisila, Maya Lauwis, Angelica Liesapali, Karin Liliputra, Angelique Leticia Linawati Linawati Lorens, Stenly Luhgianto Mahesha Al Mubarak Maichal Maichal Maichal Manuel Goncalves Maritz, Alex Marselinus, Sayrina Cantika Metta Padmalia Michel Vincencia Michel Vincencia Mouritzio Harapan Plate Mubarak, Mahesha Al Muchtar Muchtar Murry Harmawan Saputra Murry Harmawan Saputra Mustikarini, Carolina Novi Mustikarini, S.E., M.Sc, Dr. Carolina Novi Natali Ika Widjaya Nico Lucky Wijaya Novi Yuniarti Novika Ayu Triany Novika Ayu Triany Oky Tira Ayuda Oky Tira Ayuda, Oky Tira Olivia T. Putri, Olivia T. Oscarius Yudhi Ari Wijaya Palino , Patricia Putri Pardi, . Purnomo, Windy Rahman, M. Dandi Rahmat Zulfikar Raqi Rabbani Nugraha S.E., M.M, Asriah Syam, S.E., M.M, Dr. Monalisa, Sadely, Arya Sanapang, Gracela Marisa Sani, Fadhil Ali Sentosa, Gwyneth Rachel Setyiawan, Clarissa Febraskynova R. Shak, Devin Riady Siahaan, Paroloan Sinar Dharmayana Putra Sinar Dharmayana Putra Sonata Christian St Salmah Sharon Stiven Gunawan Suade, Yuyun K. M. Suciawan, Ariell Goldina Sutanto, J.E Suwanto, Vanessa Leviane Syahril Sidik Syam, Asriah Syarif, Siti Fadilah tandoko, jason Tanesia, Cindy Yoel Tanesia, S.E., MBA, Cindy Yoel Tanus, Evelyn Destiana Thedy, Patricia Aprilia Theodore, Diondre Thoriq Amir Sholehuddin Toding, Luciana Alriani Tony Antonio Tunjung Candra Ervia Danis Utama, Vionisia Efelin Utomo Wibisono Utomo Wibisono Vionisia Efelin Utama Vlady Marcelo Sorensen Wibisono, Utomo Wicaksana, Gideon Carakaardi Widiarti, Ary Wijaya, Cynthia Wijaya, Faustin Venus Wijaya, Oscarius Yudhi Ari Wijaya, Oscarius Yudhi Ari Wijaya, Windy Angelica Widya Willar, Ayumi Elizabeth Pricillia Williams, Jason Winarto Poernomo Winata . Winata ., Winata Winata Winata Winata, Winata Wirakusuma, Alvin Wirawan, Kevin Wisnu Sancoyo Wisnu Sancoyo, Wisnu Wulung, Abigail Shanen Yuyun Karystin Meilisa Suade Yuyun Karystin Meilisa Suade