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Journal : Journal Of World Science

The Sandwich Generation: Family Responsibility And Individual Well-Being Lestari, Aghnia Dian; Kautsar, Faiz Muhammad; Irvanianto, Salsa Azzahra; Agustin, Diny Tri; Khumayah, Siti
Journal of World Science Vol. 4 No. 7 (2025): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v4i7.1466

Abstract

This study aims to determine the impact of the dual role of the sandwich generation on the psychological well-being of individuals entering adulthood in Cirebon City who take care of their parents and fulfill family responsibilities. The main focus is on strategies and efforts to maintain a balance between family responsibilities and personal well-being, in order to achieve a more balanced and harmonious life. This study uses a qualitative method with a phenomenological approach to understand the subjective experience of individuals who enter adulthood of 20-30 years as the sandwich generation in Cirebon City. In-depth interviews were conducted to explore the emotions, expectations, and challenges that individuals face while caring for their parents and siblings, as well as how they manage their personal health while taking on the dual role. The results of this study show that some informants are forced to take on the role of the sandwich generation due to family demands. This study shows that the sandwich generation faces a major challenge in balancing the role of caring for their parents and siblings with personal well-being. Although their responsibilities are different, good communication skills and stress management strategies, such as taking time for yourself, are both very helpful. They hope to create financial stability and a fairer division of responsibilities.
Analysis of Customer Satisfaction Survey Results at the Large Ship Mooring at PT Pelabuhan Indonesia Regional 2 Cirebon Branch Dwiputra, Dimas Widi; Amarta, Prafieta; Permana, Teddy Arif; Khumayah, Siti; Lestari, Aghnia Diah
Journal of World Science Vol. 3 No. 11 (2024): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v3i11.1223

Abstract

Survey results in customer satisfaction are essential for a company because, with a survey, the company can know the needs of its customers, help improve employee performance, make the right decisions, and encourage company growth. PT Pelabuhan Indonesia (Persero) Regional 2 Cirebon Branch, one of the Port Business Entities (BUP), conducts activity surveys. The research is studied about the satisfaction of customers at PT Pelabuhan Indonesia (Persero) Regional 2 Cirebon Branch. This research gathers information through documentation, interviews, direct observations, and a study library. The study results are Dimensions of Direct Evidence, such as appearance officers and comfort facilities. Dimensions Reliability includes an attitude of polite courtesy, justice in getting services, and transparent service standards. Responsiveness Dimensions include being a? responsiveness officer in handling requests and complaints from Customers. Dimension guarantees include speed, accuracy, and time service. Dimension Empathy is an officer's ability to notice customers' desires and needs.
Co-Authors Abdul Jalil Hermawan Abdul Jalil Hermawan, Abdul Jalil Adelia, Kania Destriawati Adevia Maulidya Chikmah, Adevia Maulidya Adi Nugraha Adiansyah, Achmal Hakim Aghnia Dian Lestari Agnia, Neneng Siti Agus Supriyadi Agustin, Diny Tri Agustin, Novita Nur Akbar, M. Hikmal Aldi Febrian Jaya Aleyda, Reyska Alfandi Fadillah Alfitri, Alfi Alifa Amarta, Prafieta Anez, Celbi Angelica, Nevlin Angga Kurniawan Angga Kurniawan Apriliani, Zahra Arni Apriliyanti, Rena Arthawidya, Wita Aryana, Regina Astuti, Puji Tri Azahra, Ditha Arditia Baihaqi, Anienda Noor Laila Balqis Salsabilah, Lady Bayu Permana, Novandi Billa, Putri Salsa Brian, Calvino Cahyani Cahyani Chuluk, Nisa Amelia Cindy Aulia Rahmadina Davita, Sacharissa Dedet Erawati Desi Permatasari Dewi, Meliyana Wati Dharliana Hardjowikarto Dharliana Hardjowikarto Dian Lestari, Aghnia Dimas Zuanfaizin Pamungkas Dinanty, Yolanda Dara Dwiputra, Dimas Widi Endang Sutrisno Eni Listiana Fadhila, Rheza Yapi Fadhilah, Amiroh Nur Fadhillah Shofa Lucyana Fadillah, Alfandi Fahrul Rozi Fani Maharani Farida Nurfalah Farida Nurfalah, Farida Fatwa Mutaqin Faudzi, Azwar Febrian Jaya, Aldi Fiki Azkiya Fira Hasanah Gani Akbar, Muhamad Gita Wibowo, Tifanny Aurelia Grandi, Frizqy Afia Habib Rahman Hagies Ferdiansyah Akbar Haifa Nurul Anfi, Aura Hakim, Fernando Hamdi, Rizal Hanan, Ruina Adzra Handayani, Tiar Haryani, Salzabila Hasanah, Fira Hendrawan, Ruli Herlina Nur W Hermawan, Hilmi Hindratma, Deffy May Husniati, Meylina Iis Aisah, Iis Ikawati, Fina Imawan , Khaerudin Ipik Permana Irvanianto, Salsa Azzahra Ismatuzzaeni, Ismatuzzaeni Istinaroh, Titin Jannah, Ghina Roudhotul Juhrotun Nisa, Juhrotun Juliana, Encep Kartini Kartini Kautsar, Faiz Muhammad Khaerudin Imawan Khalimatul Sa'diyah, Salsabilah Khoirul Umam Komalasari Komalasari Krisna Pratiansyah, Panji Ladini, Idfi Eva Leni Rohida Lestari, Aghnia Diah Lestari, Ratna Ayu Listiana, Eni Lita, Lita Lukita, Farhan Zerlinda M. Nuruzzaman Madinah, Asifa Hijrotul Mardiani, Lina Meylani, Memey Miftahul Jannah Miftahul Jannah Moch Fakhruroji Mochamad Adam Syahdani Moh. Sutarjo Mohd Naufal Bin Yunos Muabdan, Muabdan Muchtar, Aiman Aditya Muhaemin, Enjang Muhamad Gani Akbar Muhammad Triesnabayu Mujahidin, Sulthon Mukarto Siswoyo Muriany, Jossy Andro Mutaqin, Fatwa Nadia Nisa Aulia Nevlin Angelica Nora Rahmanindar, Nora Novia Ludha Arisanti, Novia Ludha Nugraha, Noval Nur W, Herlina Nurahman, Reza Nurhana Dhea Parlina Nurilawati, Nurilawati Nurmalia, Indah Nursahidin . Nursahidin, Nursahidin Nurul Nabila Afifah Nuryadi, Iman Oktavia, Vivin Avianti Oktoviani, Lia Permana, Teddy Arif Pizah, Azhar Nur Aulia Putri Amalia Putri, Aprilia Sabila Putri, Faradita Sari Eka Putri, Nabila Putri, Nadya Angelica Difiana Putri, Olivia Dwi Marliana Qonaah, Isma Rahman, Habib Rahmandika, Rizal Rahmat Hidayat Rahmat Hidayatullah Rahmayanti Rahmayanti Rahmayanti Rhevallino Daneztha Sulintang Ria Apriliyani Putri Ridwan, Iwan Yusuf Rifqi H, Muhammad Riyati, Rin Rizal Rahmandika Rudi Setiawan Salzabila Haryani Santoso, Akbar Putra Sari, Siti Nadia Selamonika, Tiara Septiany, Fenny Silvi Riani Siti Anisah Siti Fatimah Siti Fatimah Siti Habibah Sri Wulandari Sri Wulandari Suhartanti, Sita Wirantik Sukari Sukari, Sukari Suratno, Ade Inggit Suryati, Iis Susanti, Andhini Indah Syahdani, Mochamad Adam Syahputra, Ahmad Reynaldi Syahril Ramadhan, Raden Muhammad Syuban Tri Andoyo Tazqiyatas Safira Tiyarna, Achmad Ivan Tri Andoyo, Syuban Tri Yanti Monika Triansyah, Dicky Umami, Roisatul Umriaty Umriaty, Umriaty W Windawati Wahidin, Nur Wahyudin, Ilham Welly Wihayati, Welly Widyanto Widyanto Winda Winda Winda Winda Wulani, Wulani Yanuar, Rafly Ananda Yones, Novita Yosa, Yosa Yudha Fahreza, Sehan Yulistiani Yulistiani Yusuf Yusuf