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All Journal Jurnal Online Mahasiswa (JOM) Bidang Matematika dan Ilmu Pengetahuan Alam SITEKIN: Jurnal Sains, Teknologi dan Industri Gema Pendidikan AlphaMath: Journal of Mathematics Education MaPan : Jurnal Matematika dan Pembelajaran BAREKENG: Jurnal Ilmu Matematika dan Terapan VOX EDUKASI: Jurnal Ilmiah Ilmu Pendidikan Jambura Journal of Biomathematics (JJBM) Jurnal Cahaya Mandalika Jurnal AbdiMas Nusa Mandiri Pakem : Jurnal Pengabdian Kepada Masyarakat SENTRI: Jurnal Riset Ilmiah Jurnal Pengabdian Masyarakat Sains dan Teknologi Bulletin of Applied Mathematics and Mathematics Education JURNAL PENGABDIAN PENDIDIKAN MASYARAKAT (JPPM) Cakrawala: Jurnal Pengabdian Masyarakat Global Jurnal Ngejha Jurnal Masyarakat Madani Indonesia Sora Journal of Mathematics Education Jurnal Pengabdian Masyarakat Nian Tana Mengabdi: Jurnal Hasil Kegiatan Bersama Masyarakat Transformasi Masyarakat : Jurnal Inovasi Sosial dan Pengabdian Journal of Linguistic Phenomena Insan Cita Bongaya Research Journal Jurnal Ngejha
Sigit Sugiarto
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Journal : SENTRI: Jurnal Riset Ilmiah

 1 
Hubungan Antara Pengetahuan Pasien dan Persepsi Terhadap Kinerja Pelayanan Puskesmas di Kota Semarang Nugroho, Septiawan Catur Adi; Erawati, Ambar Dwi; Sugiarto, Sigit; Hapsari, Wiwid putri Aprilia
SENTRI: Jurnal Riset Ilmiah Vol. 4 No. 10 (2025): SENTRI : Jurnal Riset Ilmiah, Oktober 2025
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v4i10.4811

Abstract

Community Health Centers (Puskesmas) as primary healthcare facilities play a crucial role in providing basic health services to the community. As the first-level healthcare providers, Puskesmas are expected to deliver services that are high-quality, equitable, and patient-oriented. This study aims to analyze the relationship between patients’ knowledge and perceptions with the performance of Puskesmas services in Semarang City. This research employed a quantitative approach with a correlational design, involving patients as respondents. Data were collected through questionnaires and analyzed using the Pearson correlation test to determine the direction and strength of the relationships between variables. The results showed a positive relationship between patients’ knowledge and service performance, although the relationship was weak (r = 0.313; p < 0.05). In contrast, patients’ perception demonstrated a very strong and significant relationship with service performance (r = 0.944; p < 0.001). The simultaneous relationship between knowledge and perception with service performance was also positive but weak (r = 0.257; p < 0.05). These findings indicate that patients’ perception is the most dominant factor influencing service performance. Empirically, an increase in perception scores is strongly associated with improved performance scores. Therefore, efforts to enhance service quality should focus on building positive patient perceptions through fast, friendly, responsive, and informative services, along with improving health literacy to strengthen patient trust and satisfaction toward Puskesmas services.
Co-Authors a. totok priyadi Ahadi Sulisusiawan Aitiawisima, Rahel Alam, Asmirani Ambar Dwi Erawati Andy S. K. Dahoklory Andy Sunder Keer Dahoklory Angganita Perasoa Anmama, Ronald P. Ansiska, Paisal Antonius Totok Priyadi Arche F. Bonara Arif Sanjaya Arisman Adnan Arnold Ismael Kewilaa Asmirani Alam Bungatang Bungatang Dadiara, Yuliyanti Dahoklory, Andy S K Dahoklory, Andy Sunder Keer Daniel Keipau Dian Rubiana Suherman Dolwoy, Michael R Edy Sony Endah Dwi Jayanti Engrith G Leunupun Fandy Mauday Fransheine Rumtutuly Hapsari, Wiwid putri Aprilia Harison &#039; Imran M. Ince Wattimury Inggrid Welerubun Inuhan, Michael Ismo Lellola Jean Kelmaskosu Jecklin M. Lainsamputty Johansz, Dovila John N. Lekitoo John Nandito Lekitoo Julia Murni June, Kufla Juwaher Makatita Kamaruddin, Sitti Fatimah Kanety, Dolfinus H Karolina Rupilele Kastera, Maljhon Keriapy, Melty F. Kilikily, Cristianti C Kilikily, Cristianti C. Kilikily, Cristianty C Knyarilay, Julisye F. Koupun, Edeleta Kurniati, Ratnah Kwuwulay, Ani Lainsamputty, Jecklin M. Lakuteru, Sem Donaldto Leinussa, Maria Lekidama, Mathias Lekitoo, John Lekitoo, John Nandito Lelloltery, Yakomina Lestari Lestari , Lestari Lestari Lestari Lestari Lestari Lico, Gideon J. Linda Veronika Makay, Daniel Malini Anggraeni Malwewan, Amelia Marthinus, Mersiana Martono Martono Mauday, Fandy Mehmorliay, Bastian Melati I. S. Umarella Micael Ririhena Monjel, Astin Muhammad Daniel Hendri Gamal Nahakleky, Reni Nahriati Ersa Nanulaita, Martina Nike Syelfina Nikolas Ngilamele Nugroho, Septiawan Catur Adi Nur, Ismail M. NURWAHIDAH NURWAHIDAH Paliaky, Yenliv D. Patriantoro . Pooroe, Deby Febiana Porloy, Christi Putri Rizqiyah Rahel Louk Rarutioka, Krismendo Ratu, Rinoly H. Relmasira, Marthina Ridolvina Unawekla Rini Kurniati Riza Lupi Ardiati Rode Koupun Romrainy, Salomina Rumtutuly, Fransheine Rupilele, Karolina Rustam Efendi Sairiltiata, Sefanya Sairlouth, Cantika A. Sairtory, Difia Sairtory, Elsi Nonsi Salmon, Nice Saununu, Joy M. Sefanya Sairiltiata Septory, Jekriel Sisilia M. Taihuttu Sitti Fatimah Kamaruddin Solemede, Maikel G. Souhoka, Renny Sugian Nurwijaya Suherman, Dian Rubiana Sulimaly, Deviana Tetrapoik, Nelcy Teurupun, Silas Tiwery, Dian S Tiwery, Yulina Umarella, Melati I. S. Umarella, Melati I.S. v, Ervina J. Vina Tetiwar Wakole, Dores Waremra, Ransito W. Warsoy, Leonara Wattimury, Ince Wessy, Yeheskel Windya Sairdola Yolanda Oktaviani