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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Journal of Educational, Health and Community Psychology Jurnal Ilmiah Mahasiswa FEB Sosial Budaya Jurnal Sumberdaya Alam dan Lingkungan Jurnal Keteknikan Pertanian Tropis dan Biosistem Jurnal Teknologi Pertanian LINGUAL: Journal of Language and Culture Jurnal Kajian Informasi & Perpustakaan Jurnal Sains dan Teknologi Pangan Jurnal Pertanian Terpadu Syntax Literate: Jurnal Ilmiah Indonesia TIJAB (The International Journal of Applied Business) JURNAL PENDIDIKAN TAMBUSAI Brikolase : Jurnal Kajian Teori, Praktik dan Wacana Seni Budaya Rupa Jurnal Common JOURNAL OF CHEMISTRY AND EDUCATION (JCAE) Journal of Food and Culinary JURNAL LENSA MUTIARA KOMUNIKASI Altasia : Jurnal Pariwisata Indonesia Journal of Tourism Destination and Attraction Dialektika: Jurnal Ekonomi dan Ilmu Sosial Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Kolaborasi Resolusi Konflik Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Layanan Masyarakat (Journal of Public Service) Jurnal Abdidas Journal of Economics and Business UBS Jurnal Kepariwisataan JUTECH : Journal Education and Technology Indonesian Journal of Tourism and Leisure ProBisnis : Jurnal Manajemen COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Envirotek : Jurnal Ilmiah Teknik Lingkungan Journal of Innovation Research and Knowledge International Journal of Applied Sciences in Tourism and Events Digital Transformation Technology (Digitech) Jurnal Pengadaan Barang dan Jasa Jurnal Ilmiah Hospitality Management INDONESIAN JOURNAL OF URBAN AND ENVIRONMENTAL TECHNOLOGY Nawasena: Jurnal Ilmiah Pariwisata Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) West Science Interdisciplinary Studies Riset Ilmu Manajemen Bisnis dan Akuntansi West Science Interdisciplinary Studies West Science Social and Humanities Studies Jurnal Hukum dan Keadilan RESLAJ: Religion Education Social Laa Roiba Journal Mandalika Journal of Community Services JURNAL REKAYASA KIMIA & LINGKUNGAN Jurnal Ilmiah Pariwisata International Journal of Entrepreneurship and Tourism
Bambang Suharto
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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Journal : Jurnal Ilmiah Hospitality Management

 1 
Implementation of Digital Systems in the F&B Department: Enhancing Guest Satisfaction and Service Efficiency: Implementasi Sistem Digital di Departemen F&B: Meningkatkan Kepuasan Tamu dan Efisiensi Layanan Suharto, Bambang; Medina, Fadita Dwi; Ardianto, Kiara Dwiva
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.279

Abstract

This paper will discuss the importance of digital system innovation in increasing guest satisfaction and service efficiency in the Food and Beverage (F&B) department in the hospitality industry. The purpose of this article is to outline an overview of the various digital technologies that have been adopted in the F&B Department, as well as their impact on guest satisfaction and operational performance. The method used is a qualitative descriptive approach. Various studies and case studies are analyzed to understand how the implementation of digital systems such as restaurant management software, online ordering applications, and Internet of Things (IoT) technologies has impacted various aspects of operations, from inventory management to service provision.
Analysis of Opportunities and Barriers in the Use of Digital Systems to Optimize Hotel Business Operations: Analisis Peluang Dan Hambatan Penggunaan Sistem Digital Dalam Mengoptimalkan Operasional Bisnis Hotel Harji, Laisya putri; Suharto, Bambang
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.280

Abstract

The hospitality industry has undergone significant changes with advancements in technology, as modern hotels increasingly rely on digital systems to improve operational efficiency and strengthen customer relationships. This study aims to conduct a comprehensive analysis of the opportunities and barriers associated with the use of digital systems in optimizing hotel business operations. In this research, we analyze various aspects influencing the implementation of digital technology in the hospitality sector, including external factors such as industry trends and regulations, as well as internal factors such as organizational culture and technological capabilities. However, alongside these opportunities, we also identify various barriers that may hinder the adoption and implementation of digital systems, including data security issues, high implementation costs, and challenges in changing organizational culture. The findings of this study are highly relevant to the hospitality industry, which continues to strive to remain competitive in this digital era. Furthermore, this research can also contribute to the academic literature on information technology management and business strategies in the hospitality sector.
Digital Transformation in the Hospitality Sector: Exploring the Role of Technology in Streamlining Hotel Operations: Transformasi Digital Di Bidang Hospitalitas: Menjelajahi Peran Teknologi Dalam Memperlancar Operasional Hotel Ramadhan, Kemal Zulfikar; Suharto, Bambang
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.281

Abstract

Digital transformation has significantly changed the landscape of the hotel industry. With technological advancements, modern hotels are increasingly adopting digital solutions to enhance their operational efficiency. This study explores the role of digital technology in streamlining hotel operations, focusing on the benefits and challenges associated with it. Through case study analysis from several hotels, we examine the implementation of digital-based hotel management systems, the integration of online booking platforms, and the application of technology in various operational areas. The findings indicate that digital transformation can significantly improve efficiency, optimize guest services, and enhance customer satisfaction. However, challenges such as reliance on technological infrastructure and the need for comprehensive employee training must also be addressed. This study provides valuable insights for readers and hospitality professionals on how to effectively leverage digital technology to improve operational performance, offering a deeper understanding of the benefits and challenges of implementing digital innovations in the context of hotel operations.
Co-Authors Achmad Kurniawan Afifa, Nisa Batrisiyah Aflahah Ramadhani Nidia Saputri Ahmat Farichi Alda A, Febriana Alexander Tunggul Sutanhaji Aly, Muhammad Nilzam Alya Farras Azzahra Amrullah, Ata Ananda, Rahmah Rizqi Andria Kusuma, Vicky Angelia Setya Lukita Ardianto, Kiara Dwiva Arin Saumi Fortuna Armita, Aulliya Dwi Asminar Mokodongan Astutik, Mira Carera Atiek Winarti Aulia Nur Mustaqiman Aulia Nur Mustaqiman Aurellya Rahmada Dewinta Averil Rorizanda Azzahra, Alya Farras Bambang Rahadi Bambang Rahadi Bambang Rahadi Widiatmono Bantulu, Lisna Bascha, Umi F Bascha, Umi Farichah Bintoro Wardiyanto, Bintoro Cendra Irawan Desnithalia, Farisa Alyani Dewi, Liliya Dian Yulie Reindrawati Dina Sulistyaningrum Dwitik Winar Rahayu Eka Lestari Evi Kurniati Evi Kurniati Evi Kurniati Fadita Dwi Medina Fahmi Alpha Yanitra Fajri Anugroho, Fajri Fathurrahman, Dzaki Fauzia Rohmatul Laili Firdaus, Aji Akbar Fransisco, Wawan Gagas Gayuh Aji, Gagas Gayuh Ghulam Arsyad Addibi Gusminanti Kasdi Handaru B Cahyono Harji, Laisya putri Hasanah, Fatmawati Uswatun Ikhroma Anbilqis, Naily Iman Teguh Widiantoro Isnaini, Santi Isnainy, Santi J. Bambang Rahadi J. Bambang Rahadi W. Jiwangga Hadi Nata Judijanto, Loso Junaidi Junaidi Kaligis, Carlita Grace Caesaria Kalingga Wenna Ferliqueena Paramitha Kamelia Arifah Karin Sufi Permatasari Kiara Dwiva Ardianto Kirana, Angkita Wasito Kristanto, Damar Kristanto, Damar Kurniawan, Ramdhan Laksmi, Luh Putu Gita Lestari, Adelia Budi Lestari, Qatrunnada Liliya Dewi S. Liliya Dewi Susanawati Liliya Dewi Susanawati Lina Suhendarwati Lukita, Angelia Setya Mailarangan, Kardevilla Ferina Mardika, Hana Angriyani Marjo, Tyas Roro Anggraini Kyai Masrur Maulidy, Ahmad Maulana, Shoffan Maulidy, Ahmad Masrur Maurisia Putri Permatasari Medina, Fadita Dwi Mentari Kinasih Miladyah, Rizka Milka Pasulu Moh Ali, Moh Mohammad Habibi Surya Buwana Mohammad Misbhahul Anam MS Monica, Florensia Yuke Muhammad Kusasi Muhammad Kusasi, Muhammad Mustaqiman, Aulia Nur Nabila, Ilsa Nada, Sheila Anindia Qotrun Najihah, Dliyaun Naomi, Laetycia Nata, Jiwangga H Nilawardhani, Farista Dhika Novitasari, Salwa Aulia Nuruddin Pahrijal, Rival Permatasari, Karin Sufi Pranciska Trisnawati Handayani Budianto Prastika, Pingky Dwi Ayu Pratama, I Wayan Adi Priyana, Yana Priyo Susilo, Fahmi Agus Puspita, Dinar Chandra Putri, Fidyasari Kusuma Putri, Nabilah Paramita Rachman Sinatriya Marjianto Rahayu, Sita Arifani Rahmat Yuliawan Ramadhan, Kemal Zulfikar Rasyidah Rasyidah Rchwono, Yudianto Reindrawati, Dian Y Renanda Ariska Faradina Riananda, Zavira Rike Ardhinissa Rio Hengky Sulanda Riskihadi, Afrike Rizki Dwika Amalia, Rizki Dwika Rizki Yunia Cesaria Ruslan Wirosoedarmo Ruslan Wirosoedarmo Santi Diwyarthi, Ni Desak Made Saputri, Aflahah Ramadhani Nidia Seliaprillia Seliaprillia Septiyaningsih, Nurul Shelly Christanti Silfi Arini Sinulingga, Rizky Amalia Sofiansyah, Ari Sri Endah Nurhidayati Suharno, Novianto Edi Suprapto, Sena Sukmananda Suriani, Nur E Suriani, Nur Emma Susanawati, J. Liliya Dewi Susilo, Anton Sya'diyah, Maghfirotus Syahmani Syahmani Syahputra, Dimas Novian Syaiful Hidayat, Syaiful Tri Siwi Agustina Tunggal Afrilia Ulpah, Nurul Wahdah, Nikmatul Bahril Wardhani, Dya Ayuning Kusuma Wulan Ruhunnatiqah Hijriyati Yunardi, Riky Tri Yunita, Febri Rizma Yusram adi