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Pengaruh Kualitas Pelayanan Presepsi Harga dan Promosi Terhadap Kepuasan Pelanggan di DAN+DAN Widiana, Windi; Surono, Surono
Journal of Economics, Bussiness and Management Issues Vol. 2 No. 3 (2025): Juni
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/jebmi.v2i3.688

Abstract

This study aims to examine the influence of service quality, price perception, and promotional strategies on customer satisfaction, with customer satisfaction acting as a mediating variable in driving customer loyalty. The study population consists of Dan+Dan retail consumers who made purchases in early 2025. Using a purposive sampling method, data were gathered from 100 respondents through structured questionnaires. Data analysis was carried out using multiple linear regression with SPSS version 22. The findings reveal that service quality, price perception, and promotion significantly influence customer satisfaction. Furthermore, customer satisfaction serves as a key mediating factor that strengthens the relationship between those variables and customer loyalty. Among the predictors tested, service quality emerged as the most dominant factor, both directly and indirectly, in shaping customer loyalty. These results underscore the critical role of integrated service strategies, competitive pricing, and effective promotion in fostering customer satisfaction and long-term loyalty. Practically, this study suggests that retail businesses should focus on service excellence, value-based pricing, and engaging promotional efforts to enhance customer retention and brand competitiveness.
Standard of Micro-Credential Quality Management System To Enhance Employability and Competitiveness of Graduates Surono, Surono
Asian Journal of Social and Humanities Vol. 3 No. 1 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i1.433

Abstract

The development of a Micro-Credential Quality Management System (QMS) aims to ensure that micro-credentials are of high quality and aligned with industry needs. Micro-credentials provide formal recognition of specific competencies acquired through short-term, focused learning, offering an efficient means to address the rapidly evolving labor market and technological landscape. This research adopts a Research and Development (R&D) methodology, involving a preliminary study, system development, pilot testing, and validation, to create a robust QMS framework. The QMS focuses on establishing clear standards, rigorous assessment processes, continuous improvement, and collaboration with industry stakeholders to validate competencies. The pilot testing of the QMS in vocational high schools demonstrated its effectiveness in enhancing the relevance and recognition of micro-credentials. The system ensures that issued credentials are aligned with industry demands, improving graduates' employability and competitiveness. The findings indicate that a well-developed QMS for micro-credentials can address gaps in standardization and ensure that credentials are valid, reliable, and recognized across different sectors. The implementation of the QMS facilitates tailored skill acquisition, lifelong learning, and global recognition, making it a critical tool for enhancing workforce readiness and competitiveness.
Investigating The Role of Quality Dimensions in Enhancing Customer Satisfaction Across Industries Surono, Surono; Soerjanto, Soerjanto
Journal of Management Economic and Financial Vol. 3 No. 3 (2025): Journal of Management, Economic and Financial
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jmef.v3i3.136

Abstract

This study examines the impact of quality dimensions on customer satisfaction across various industries. Using a mixed-method approach, the research identifies Service Quality and Process Quality as the most significant factors influencing customer satisfaction. Service Quality positively impacts customer experience, while Process Quality negatively affects satisfaction due to inconsistencies in operations. The influence of quality dimensions varies by industry: service industries prioritize service quality, manufacturing emphasizes product and process quality, and digital industries focus on innovation and usability. The findings support a holistic evaluation model for quality, integrating key quality dimensions tailored to industry needs. Strategic recommendations include enhancing service quality, optimizing processes, leveraging data-driven feedback, and aligning quality strategies with industry characteristics. This research provides actionable insights for businesses to improve customer satisfaction, foster loyalty, and maintain a competitive advantage.
Sharia Economic Dispute Resolution During Covid-19 Pandemic Asriani, Asriani; surono, Surono; Kumar, Prodip
al-'adalah Vol 18 No 2 (2021): Al-'Adalah
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/adalah.v18i2.10112

Abstract

The process of resolving a case, especially concerning business disputes, generally runs slowly, drags on, and takes a long time, at least three months. This condition will, of course, burden the litigants, especially in cases where the value of the material claim is small. To overcome this problem, the Supreme Court issued PERMA No. 2 of 2015 in conjunction with PERMA Number. 4 of 2019 which regulates the Settlement of Simple Claims (Small Claim Court). What is meant by Simple Claim Settlement. is a procedure for examining a civil lawsuit with a material claim value of a maximum of 500 million rupiahs. With this regulation, it is hoped that the dispute resolution procedure can be simpler, faster, and less expensive. This study examines the court process for simple lawsuits related to Sharia business cases during the Covid-19 pandemic. The aim is to find out how the court process works and how effective the mechanism is in serving the interests of justice seekers. This research is a qualitative descriptive study using a juridical normative approach. The results showed that during the pandemic, the implementation of the small claim court was carried out using the e-court facility, and has proven to be effective and efficient in serving justice seekers.
THE EFFECT OF MACRO VARIABLES ON SHARIA STOCK RETURNS Surono, Surono; Hamdi, Hamdi; Kumar, Prodib
Al-Mashrof: Islamic Banking and Finance Vol. 3 No. 1 (2022): Al - Mashrof: Islamic Banking and Finance
Publisher : Universitas Islam Negeri Raden Intan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/al-mashrof.v3i1.11698

Abstract

This study aims to analyze whether there is an effect of inflation and exchange rates on Islamic stock returns in the property and real estate sectors listed on ISSI (Indonesian Sharia Shares Index) for the period 2012-2018). The population of this study is all sharia shares in the property and real estate sector registered at ISSI for the period 2012-2018. The type of data used is secondary data obtained through published annual reports which were analyzed using multiple linear regression with the help of the E-Views Program. The results of this study are: inflation and exchange rates partially have no effect on the return of sharia shares in the property and real estate sectors listed on ISSI (Indonesian Sharia Stock Index) for the period 2012-2018. Then inflation and exchange rates simultaneously show that there is no effect on the return of sharia shares in the property and real estate sectors listed on the ISSI (Indonesian Sharia Stock Index) for the period 2012-2018. finally Exchange rate inflation and stock returns in the perspective of Islamic economics will have a good impact when utilizing a certain item to fulfill every need according to the need or portion and not following their desires. Based on the results of this study, it can be concluded that inflation and exchange rates cannot be taken into account in determining stock investment decisions in the Islamic perspective for the period 2012-2018. The Islamic economic perspective views that in terms of both investment and macroeconomics, when carried out with Sharia economic principles, it can benefit anyone and society will prosper.
Pengaruh Penerapan Good Corporate Governance Terhadap Kinerja Keuangan Perbankan Syariah Di Indonesia Ika Kartika; Mohammad Taufik Azis; Surono, Surono
Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi Vol. 4 No. 2 (2025): Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi
Publisher : CV. Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/jebmak.v4i2.1203

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh penerapan Good Corporate Governance (GCG) terhadap kinerja keuangan perbankan syariah di Indonesia pada periode 2021–2023. Mekanisme GCG yang dikaji mencakup Dewan Direksi, Dewan Komisaris, Dewan Pengawas Syariah, Komite Audit, dan Kepemilikan Institusional. Kinerja keuangan diukur menggunakan indikator Return on Assets (ROA). Hasil penelitian menunjukkan bahwa hanya Dewan Direksi yang memiliki pengaruh signifikan terhadap kinerja keuangan, namun dengan arah negatif. Sementara itu, Dewan Komisaris, Dewan Pengawas Syariah, Komite Audit, dan Kepemilikan Institusional tidak berpengaruh signifikan secara parsial. Temuan ini menekankan pentingnya efektivitas struktur dan fungsi tata kelola dalam meningkatkan profitabilitas bank syariah. Oleh karena itu, peningkatan kualitas sumber daya manusia, independensi, serta peran aktif dari setiap organ tata kelola perlu diperkuat agar penerapan GCG dapat berkontribusi optimal terhadap kinerja keuangan perbankan syariah di Indonesia.
Cost of Goods Sold Determination Analysis in Thrifting Business: The Case of @VINIZARA Cahyaningtiyas, Niken; Aziz, M Taufik; Surono, Surono
Strata International Journal of Social Issues Vol. 2 No. 2 (2025): August
Publisher : CV. Strata Persada Academia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59631/sijosi.v2i2.431

Abstract

The thrifting industry in Indonesia has experienced rapid growth, particularly among Generation Z consumers who prioritize affordability and sustainable fashion. This study investigates the cost of goods sold (COGS) determination process in a thrift-based retail enterprise, using @Vinizara in Cirebon as a case study. Employing a qualitative methodology with descriptive case study analysis, data were collected through in-depth interviews, direct observations, and financial document reviews. The research explores the cost calculation methods and pricing strategies used by the business, including cost-plus pricing, competitive pricing, and value-based pricing, while assessing their alignment with established cost accounting theories. The findings reveal that despite the absence of formal accounting systems, the applied pricing approach—based on practical intuition and market sensitivity—has enabled consistent inventory turnover and business sustainability. The study further highlights the importance of structured cost documentation and the use of appropriate COGS calculation methods to enhance pricing accuracy and operational efficiency. This research contributes theoretically to the literature on cost accounting in non-conventional retail and offers practical recommendations for thrift business owners and policymakers to improve financial literacy and pricing strategy implementation in MSMEs operating within the secondhand apparel sector.
APPLICATION GATEWAY DAN STATEFUL INSPECTION METHOD PADA IMPLEMENTASI FIREWALL UNTUK OPTIMASI KEAMANAN JARINGAN KOMPUTER Vydia, Vensy; Surono, Surono; Setiarso, Galih
Jurnal Pengembangan Rekayasa dan Teknologi Vol. 4 No. 2 (2020): November (2020)
Publisher : Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/jprt.v16i2.2624

Abstract

Firewall atau keamanan sangat di perlukan untuk jaringan internet pada saat ini dengan semakin berkembangnya teknologi internet dan semakin berkembangnya berbagai macam ancaman dari dunia maya entah itu virus maupun yang lainya firewall merupakan alat atau software keamana jaringan seperti pada hadware jaringan pada umumnya dan firewall Application Gateway ini sangat   sesui diterapkan pada model jaringan internet dengan sekala menengah maupun sekala besar, suatu kampus dengan jaringan yang sangat luas dan besar sangat memerlukan firewall untuk keamana jaringan localnya.Stateful pada firewall merupakan bagian penting untuk memfilter suatu paket ada yang di minta dan di kirim kepada penguna jaringan internet. Pada bagian ini sangat riskan terhadap serangan keamanan. Keamanan pada data di suatu instansi sangat di perlukan supaya mencegah kebocoran data kepada pihak pihak yang tidak bertanggung jawab serta penyalahgunaan data.  Serangan terhadap keamanan sistem informasi (security attack) dewasa ini seringkali terjadi. Kejahatan computer (cyber crime)pada dunia maya seringkali dilakukan oleh sekelompok orang yang ingin menenembus suatu keamanan sebuah sistem. Aktivitas ini bertujuan untuk mencari, mendapatkan, mengubah, dan bahkan menghapus informasi yang ada pada sistem tersebut jika memang benar-benar dibutuhkan
Uji Komparasi Quality of Service Antara Metode Routing dan VLAN pada Distribusi Paket Data Jaringan Internet Surono, Surono; Christanto, Febrian Wahyu; Maulana, Charis
Jurnal Pengembangan Rekayasa dan Teknologi Vol. 4 No. 2 (2020): November (2020)
Publisher : Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/jprt.v16i2.3058

Abstract

Internet memiliki mobilitas yang sangat tinggi terutama di masa Pandemi Virus Covid-19 saat ini. Sebagai contoh proses belajar mengajar di dunia pendidikan diharuskan berjalan secara online menjadikan internet sebagai kebutuhan paling penting. Universitas Semarang adalah institusi pendidikan yang saat ini memiliki total bandwidth sebesar hampir 3 Gbps, didistribusikan baik secara wired dan wireless ke seluruh LAN meliputi sekitar 15-20 gedung. Pengguna internet di Universitas Semarang dapat mencapai 2000-5000 user setiap harinya. Metode distribusi paket data jaringan internet menggunakan metode VLAN Routing pada Switch Layer 3. Permasalahan pembagian bandwidth yang tidak merata, beban kerja hardware yang tinggi, serta status down pada distribusi paket data menyebabkan QOS dari internet menjadi tidak optimal. Dalam distribusi paket data terdapat 2 (dua) metode yang dapat diterapkan yaitu VLAN Routing pada Switch Layer 3 dan Routing pada Router menggunakan NAT. Penelitian ini akan melakukan uji komparasi QOS pada kedua metode distribusi paket data. Parameter yang akan dibandingkan adalah efisiensi resource, beban kerja resource, manajemen bandwidth, manajemen trafik, throughput, kecepatan distribusi, dan keamanan. Metode penelitian menggunakan PPDIOO. Hasil dari penelitian ini dapat menjadi suatu pendukung keputusan bagi administrator jaringan dalam hal penggunaan metode dalam distribusi paket data internet pada LAN untuk optimalisasi QOS penggunaan internet.
Digestibility of Coconut Coir Fiber Fermented by Buffalo Rumen Fluid Microbes in Vitro Dewi, Wuryani Kusuma; Nuswantara, Limbang Kustiawan; Surono, Surono
Jurnal Agripet Vol 25, No 1 (2025): Volume 25, No. 1, April 2025
Publisher : Faculty of Agriculture

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17969/agripet.v25i1.30112

Abstract

This study aimed to examine the digestibility of fiber, including crude fiber, neutral detergent fiber (NDF), and acid detergent fiber (ADF) digestibility of coconut husk fermented using selected buffalo rumen microbes with varying percentages of inoculum and fermentation periods. The study utilized a completely randomized design (CRD) with a factorial pattern (33) and 3 replications. The first factor was the percentage of inoculum (0%, 2.5%, and 5% mL of inoculum per gram of dry matter of coconut husk), and the second factor was the fermentation period (0, 7, and 14 days). The collected data were analyzed using analysis of variance (ANOVA) and, where applicable, Duncans multiple range test. The results indicated that there was no significant interaction (P0.05) between the different percentages of buffalo rumen fluid as inoculum and the varying fermentation periods on crude fiber and ADF digestibility of coconut husk. However, the percentage of buffalo rumen fluid as inoculum had a significant effect (P0.05) on crude fiber and ADF digestibility, and the fermentation period also significantly influenced (P0.05) ADF digestibility. An interaction between the percentage of buffalo rumen fluid and fermentation period had a significant effect (P0.05) on NDF digestibility. The findings concluded that the percentage of buffalo rumen fluid as inoculum and the fermentation period did not increase crude fiber and ADF digestibility; however, the interaction between 2.5% buffalo rumen fluid inoculum and a 14-day fermentation period resulted in improved NDF digestibility of coconut husk.
Co-Authors Achmad Arifin Agung Subrata Agus Hartanto Agustina, Kurnia Ainia, Dela Khoirul Aji, Bambang Tetuko Al Hakim, Adam Alauddin Maulana Hirzan Alwi Nur Rochman Anggraini, Ratih Woro Ani Susanti April Firman Daru Ardiansyah, Eko Feri Arroyo, Estrella Aryananda Wijaya Kusuma, I Dewa Made Asih Kartasih Karjadi Asriani Asriani, Asriani Astnahati Isfaroh, Astnahati Atika Atika Aziz, M Taufik Bagariang, Willing Baginda Iskandar Moeda Tampoebolon Bagus Mulyawan Bambang Waluyo Hadi Eko Prasetyo Bambang Widi Pratolo Bastoni, Bastoni Burhan Hanif, Mohammad C. Prasetyadi, C. Cahyana, Nanar A Cahyaningtiyas, Niken Chotimatul Azmi, Chotimatul Cici Indriani Dalimunthe Ciptaningsing, Rokhmah Agus Cristanto, Mary daru, April Dewi, Wuryani Kusuma Djadjuli, Mohamad Dwi Jayanti, Widuri Indah EDY RIANTO Eka Wijayanti Erike Anggraini Fajar Wahyono Faoji, Noor Fasfahi, Fasfahi Fauzi, Andini Febrian Wahyu Christanto Firman Daru, April Fitriya Sari ganang sajati Hadi, Soiful Hamdi Hamdi Hanas Choirunisa, Hanas Harjanto, Chrisna Tri Hasan Abdul Rozak Hastangka Hastangka, Hastangka Havidotinnisa, Siti Heni Noviarita Heningjakti, Evanda Pangesti Mahardhika Heri Santoso Hermes Panggabean Ign Sudarno, Ign Ika Kartika Ika, Suciwati Imam Marsudi Imelda Jenny Imroh Atul Musfiroh Indah sari, tiara Indriyani, Rini Indriyani, Rinni Itat Tatmimah Jailani Husain Jeane Lengkong Joko Suntoro Khairune Nisa, An Nuur Kumar, Prodib Kumar, Prodip Lely Rosmiarti, Lely Lenny Margaretta Huizen Lestari, Dwinda Dwi Limbang Kustiawan Nuswantara Lina Rosliana Mahmuda, Didah Marry Christiyanto Maulana, Charis MH Nainggolan, Bonifasius Mochammad Imron Awalludin Mohamad Djadjuli Mohamad Taufik Azis Muallimah, Zakiyah Muhammad Iqbal Muhammad Rivai Muhammad Said Husin Mujid F Amin MUKHTARUDIN MUKHTARUDIN MUZAYYANAH MUZAYYANAH, MUZAYYANAH Nadhir, Muhammad NOOR ROUFIQ AHMADI, NOOR ROUFIQ Nur Hidayat Nur ‘Azah Nurkholis Nurkholis Permana, Dedi Pinilih, Joko PL, Tri Murniningtyas Prasodjo Soedomo Prawira Triutama, Oqke Putri, Kusuma Rahman, Moh. Didi Retnaningsih, Dewi Runny Midyo Prastyawan Saadah, Imas Rita Sahara, Lina Lita Salika, Marselin Yapi sam permanadewi, sam Sari, Fitriya Setiarso, Galih Setio Astuti, Setio Shifa Natasya Siti Julaiha Soekarno, Bonny PW Soerjanto Soerjanto Sri Wahyuni Sudadi Sudadi Suharyo Suharyo Sumarsana, Asep Supriyadi, Agung Suyanto, Hadi Suyatno Suyatno Suyoko, Andri Syamsiar, Syamsiar tatmimah, Itat Tauruslina, Enie Tulus Suryanto Udi Hartono Ulyani, Maya VB. Indranadi, VB. Vensy Vydia Walfasyah, Akrin Whisnumurti Adhiwibowo Wicaksana, Dinar Anggit Widiana, Windi Widowati, Eny Hari W Yani E.B. Kamagi Yuda Arief Hadiyanto Yudhistira, Dewangga Yuli Astuti Zuraina, Ali