Article Per Year (5 Year)
p-Index From 2021 - 2026
7.888
P-Index
This Author published in this journals
All Journal Jurnal Kajian Manajemen Bisnis TINGKAP Jurnal Manajemen Teknologi Jurnal Ilmu Manajemen (JIM) Al-Iqtishad : Jurnal Ilmu Ekonomi Syariah (Journal of Islamic Economics) JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) Ilmu Dakwah: Academic Journal for Homiletic Studies Jurnal Mirai Management JOIV : International Journal on Informatics Visualization JURNAL MANAJEMEN MOTIVASI Journal of Economic, Bussines and Accounting (COSTING) AFEBI Management and Business Review JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Edukasi Islami: Jurnal Pendidikan Islam Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship Economic Education and Entrepreneurship Journal Jurnal Pembangunan Nagari Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Al-Kharaj: Journal of Islamic Economic and Business Jurnal Ecogen Jurnal Kajian Manajemen dan Wirausaha Ilomata International Journal of Management Journal of Applied Data Sciences Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Operations Management and Information System Studies Marketing Management Studies Jurnal Ekonomika Dan Bisnis Amkop Management Accounting Review (AMAR) Jurnal Akuntansi, Manajemen, dan Perencanaan Kebijakan JT-IBSI (Jurnal Teknik Ibnu Sina) Jurnal Riset Multidisiplin Edukasi Proceeding of International Conference on Social Science and Humanity Journal of Indonesian Management Jurnal Ecogen
Perengki Susanto
Universitas Negeri Padang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

Published : 62 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : tingkap

 1 
Pengaruh Kualitas Pelayanan Akademik dan Citra Merek Lembaga terhadap Kepuasan Mahasiswa Universitas Negeri Padang Susanto, Perengki
TINGKAP Vol 8, No 1 (2012): TINGKAP
Publisher : Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (256.575 KB)

Abstract

Customer satisfaction is the main purpose of the institution in providing excellent service to customers. Service quality is not only to give customer satisfaction but also to build a good brand image of the institution. This study aims to analyze the influence of academic service quality and the image of institutions on student satisfaction of the State University of Padang (UNP). Population consisted of students enrolled in semester from July to December 2011. Sampling was done by purposive sampling with total sample size of 220 respondents. Data was analyzed with multiple regression analysis. The results showed that: (1) the quality of academic services have a significant effect on the brand image of the institution, (2) the quality of academic services have a significant effect on student satisfaction, (3) the institution's brand image have a significant effect on student satisfaction. Research suggestion for the institution to make continuous improvements of the quality of academic service as a core product in higher education
Co-Authors A. Abror Abdullah, Nor Liza Abror Abror Abror Akmal, Nurul Asmaa Albarry Ilmi Alizar Hasan Almuluk Fajar Zuhri Andrini, Delvia Andriya Risdwiyanto Anggia Ayu Lestari Anisa Fauziah Danil Anisya Azkiaturahmi Anisya Tri Wahyuni Arif Marsal Ariffin, Ahmad Azmi Mohd Asmar Yulastri Asyari Asyari Asyari, Asyari Atrisia, Marchela Indah Audila, Fitri Borry Fonanda Dani Admi Dedy Rahman Delvia Andrini Dewi Lestari Dewi Lestari Eliana Erni Masdupi Erniwati Erniwati Fachri Afif Fadil Meiseptian Fadira Zena Amanda Fifi Efendi Fitri Rahmadhani Fitri Yulianis Fitria Fitria Fiza, Nailil Gesit Thabrani Gunawan, Didik Halil Khusairi Helmy, Herlina Hendra Hidayat Hendrik Heri Sandi Henny Yustisia Heny Hendrayati Hidayat, Husnil Husnil Khatimah Ifdil Ifdil Ines Hafizhah Zain Juniari, Rosa Prafitri Khadijah Nurani Lidya Hamdani Putri Lova, Anggil Nopra M. Fahli Zatrahadi Maidia Putri Mardhika Adif, Riandy Marwan Marwan Muhammad Al-Furqan Muhammad Jufri Muhammad Jufri Nadia Putri Winata Netti, Surya Nezha Vitri Amira Nikmarijal, Nikmarijal Nilma Zola Nofirda, Fitri Ayu Nofranita, Willy Nursya Fitri Patrisia, Dina Pinasthika, Azhyra Rana Putra, Riki Wanda Rahmi Fauzia Rahmi, Nella Rahmiati Rahmiati Rahmiati Rahmiati Riki Wanda Putra Rima Pratiwi Fadli Rosyeni Rasyid Ryna Parlyna Ryna Parlyna, Ryna Salman Alfarisi Sari, Rina Devita Silvina Maulidya Suhartiwi, Suhartiwi Susi Evanita Syahputra, Yuda Tullaili, Mufida Vera Pujani Verselly Nisaa Vidyarini Dwita Vilzati Vilzati Wahyu Ilham Pratama Yuki Fitria Yummil, Yummil Yumna, Aimatul Yunia Wardi Yusra Yusra Zadrian Ardi Zulvianti, Nora