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All Journal International Journal of Social Science and Business YUME : Journal of Management Kumawula: Jurnal Pengabdian Kepada Masyarakat Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Informatika Ekonomi Bisnis Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Manajemen Kesatuan Journal of Innovation in Educational and Cultural Research Majalah Ilmiah UPI YPTK UPI YPTK Journal of Business and Economics Studi Ilmu Manajemen dan Organisasi Jurnal Ipteks Terapan : research of applied science and education Journal of Business and Economics (JBE) UPI YPTK Journal Of Science Education And Management Business Jurnal Ekonomika Manajemen Dan Bisnis Journal Publicuho Journal Research of Social Science, Economics, and Management Jurnal Pendidikan Indonesia (Japendi) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Eduvest - Journal of Universal Studies Jurnal Multidisiplin Sahombu Indo-Fintech Intellectuals: Journal of Economics and Business e-Jurnal Apresiasi Ekonomi Imara: Jurnal Riset Ekonomi Islam Multidisiplin Pengabdian Kepada Masyarakat (M-PKM) Jurnal Penelitian Pendidikan Indonesia Greenation International Journal of Economics and Accounting JISRev: Journal of Islamic Studies Review JRTI (Jurnal Riset Tindakan Indonesia)
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Putra Indonesia University “YPTK” Padang
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The Influence of Work Discipline and Organizational Culture on Employee Performance with Job Satisfaction as an Intervening Variable Robby Dharma; Hamdy Hady; Lusiana; Muhammad Ridwan; Sitti Rizki Mulyani
International Journal of Social Science and Business Vol. 7 No. 3 (2023): August
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v7i3.53743

Abstract

This research is motivated by the importance of understanding the relationship between company culture, work discipline, and employee job satisfaction in improving job performance. The main objective of this study was to investigate the impact of organizational culture and work discipline on employee job satisfaction levels, as well as test whether job satisfaction plays a mediator in the relationship between work discipline and employee work performance. This type of research is quantitative research with a descriptive approach. The population of this study consisted of all employees at PT. Bank Nagari West Sumatra, and the sample involved in this study amounted to 323 employees. Data collection was carried out using questionnaires as instrumentation. The results showed a positive relationship between organizational culture and employee job satisfaction levels. Work discipline is also positively related to employee job satisfaction levels, with job satisfaction acting as a mediator in the relationship. It was also found that organizational culture has a positive impact on employee performance. Furthermore, work discipline is also positively related to employee work performance. Success in creating a positive organizational culture and encouraging work discipline in the work environment can improve job satisfaction and overall employee performance. The conclusion of this study is the importance of the role of organizational culture and work discipline in increasing job satisfaction and employee performance at PT. Bank Nagari West Sumatra.
Pengaruh Kompetensi dan Kecerdasan Emosional terhadap Produktivitas Kerja Pegawai dengan Motivasi Kerja sebagai Variabel Intervening pada Pegawai Sekretariat Daerah Kota Solok Prisda Fitra; Elfiswandi Elfiswandi; Lusiana Lusiana
Indo-Fintech Intellectuals: Journal of Economics and Business Vol. 4 No. 5 (2024): Indo-Fintech Intellectuals: Journal of Economics and Business (in-Press)
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/ifijeb.v4i5.1845

Abstract

This study aims to determine the effect of competence and emotional intelligence on employee work productivity with work motivation as an intervening variable on Solok City Regional Secretariat Employees. The method used is multiple linear regression analysis and path analysis, by distributing 97 questionnaires. The results of the study There is a positive and significant effect of competence on work motivation at the Solok City Regional Secretariat. There is a positive and significant effect of emotional intelligence on work motivation at the Solok City Regional Secretariat. There is a positive and significant effect of competence on work productivity at the Solok City Regional Secretariat. There is a positive and significant effect of emotional intelligence on work productivity at the Solok City Regional Secretariat. There is a positive and significant effect of work motivation on work productivity at the Solok City Regional Secretariat. Work motivation is able to mediate the effect of competence on work productivity at the Solok City Regional Secretariat. Work motivation is able to mediate the effect of emotional intelligence on work productivity at the Solok City Regional Secretariat. Finally, the author suggests to the Regional Secretariat of Solok City to further improve the emotional intelligence of employees because it has the most dominant value of influence on work productivity at the Regional Secretariat of Solok City
Faktor-Faktor yang Mempengaruhi Penerimaan Retribusi Pelayanan Pasar di Kabupaten Solok Yeni Sofida; Zefriyenni Zefriyenni; Lusiana Lusiana
Indo-Fintech Intellectuals: Journal of Economics and Business Vol. 4 No. 5 (2024): Indo-Fintech Intellectuals: Journal of Economics and Business (in-Press)
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/ifijeb.v4i5.1872

Abstract

This study aims to find out the factors that affect the receipt of market service levy in Solok Regency. The type of research used is quantitative. The data analysis techniques used were multiple linear regression analysis and path analysis, by distributing questionnaires as many as 89 samples. The results of the study Market service fee rates have a positive and insignificant effect on the receipt of market service fees in Solok Regency. Human resources have a positive and significant effect on the receipt of market service fees in Solok Regency. Facilities and infrastructure have a positive and significant effect on the receipt of market service fees in Solok Regency. Awareness of mandatory fees has a positive and significant effect on the receipt of market service fees in Solok Regency. Market service fee rates, human resources, facilities and infrastructure and awareness of mandatory fees together have a positive and significant effect on the receipt of market service fees in Solok Regency. The contribution of market service fee rates, human resources, facilities and infrastructure and awareness of mandatory fees to the receipt of market service fees is 0.716 or 71.6%.
Pengaruh Gaya Kepemimpinan dan Jabatan Fungsional Terhadap Karir ASN Melalui Motivasi Sebagai Variabel Intervening pada Sekretariat Daerah Kota Solok Sisri Irawati; Havidz Aima; Lusiana Lusiana
Indo-Fintech Intellectuals: Journal of Economics and Business Vol. 4 No. 5 (2024): Indo-Fintech Intellectuals: Journal of Economics and Business (in-Press)
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/ifijeb.v4i5.1879

Abstract

This study aims to determine the influence of leadership style and functional position on ASN careers through motivation as an intervening variable at the Solok City Regional Secretariat. The method used is multiple linear regression analysis and path analysis, with a sample of 70. The results of the study obtained a significant influence of leadership style on motivation at the Solok City Regional Secretariat. There is an insignificant influence of functional position on motivation at the Solok City Regional Secretariat. There is a significant influence of leadership style on ASN careers at the Solok City Regional Secretariat. There is a significant influence of functional position on ASN careers at the Solok City Regional Secretariat. There is a significant influence of motivation on ASN careers at the Solok City Regional Secretariat. Motivation is able to mediate the influence of leadership style on ASN careers at the Solok City Regional Secretariat. Motivation has not been able to mediate the influence of functional positions on ASN careers at the Solok City Regional Secretariat. Finally, the author suggests to the Solok City Regional Secretariat to further improve its leadership style because it has the most dominant value of its influence on ASN careers at the Solok City Regional Secretariat
Customer Loyalty Model Through Customer Commitment With Quality Results and E-Sq at Padang Nagari Bank Susriyanti Susriyanti; Nandan Lima Krisna; Lusiana Lusiana
Greenation International Journal of Economics and Accounting Vol. 1 No. 3 (2023): (GIJEA) Greenation International Journal of Economics and Accounting (September
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v1i3.89

Abstract

This study aims to identify and analyze the direct and indirect effects of Quality Results, and Electronic Service Quality on customer loyalty through customer commitment to Bank Nagari. Bank Nagari is one of the regional assets as an embodiment of local wisdom aimed at the development of the West Sumatera region, and it should receive support from the entire community. However, the trend shows fluctuations in customer loyalty. This type of research is associative with a sample of 200 customers drawn through the accidental sampling method. The data analysis model uses SEM PLS. The results of this study are from the seven hypotheses proposed; both direct and indirect effects are overall acceptable. This means that the Quality of Results and Electronic Service Quality have a direct or indirect effect on customer loyalty through customer commitment to Bank Nagari Kota Padang. To get customer loyalty, it can be done by improving the quality of results such as timeliness in services as a customer evaluation of the results of their service activities. In addition, e-service quality banks need to continue to improve quickly, keep pace with technological developments, educate customers smartly and continuously for the use of these electronic services.
Employee Performance: The Use of Information Technology, Work Motivation, and Work Environment Through Job Satisfaction as An Intervening Variable at Bank Nagari Payakumbuh Branch Ranthika Hanum; Jhon Veri; Lusiana Lusiana
Journal Research of Social Science, Economics, and Management Vol. 4 No. 3 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i3.733

Abstract

This research investigates the influence of information technology usage, work motivation, and work environment on employee performance at Bank Nagari's Payakumbuh Branch, with job satisfaction acting as an intervening variable. The study involved distributing questionnaires to 93 employees, and the data was analyzed using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method. The findings reveal that information technology usage, work motivation, and work environment positively and significantly influence job satisfaction. Furthermore, information technology and job satisfaction directly contribute to enhancing employee performance. Interestingly, while work motivation does not have a direct impact on employee performance, it improves performance indirectly through job satisfaction. On the other hand, the work environment negatively affects employee performance, but its impact turns positive when job satisfaction is included as a mediating factor. These results highlight the essential role of job satisfaction in bridging the relationship between work-related factors and performance outcomes. The study suggests that organizations, particularly in the banking sector, should focus on enhancing job satisfaction by improving work motivation, work environment, and efficient use of information technology to achieve better employee performance.
Pengaruh Kualitas Produk Dan Citra Merek Terhadap Keputusan Pembelian Dengan Keunggulan Bersaing Sebagai Variabel Intervening Pada Vespa Piaggio - Padang Yane Putri; Sherly Annisa; Fahrurrozi Al-Ambari; Andi Eka Putra; Novriadi Fernando; Lusiana
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 2 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i2.7382

Abstract

Tujuan Penelitian ini bertujuan untuk menguji seberapa besar Pengaruh Kualitas produk dan Citra Merek terhadap Keputusan Pembelian dengan Keunggulan Bersaing variabel intervening pada Vespa Piaggio Padang. Metode pengumpulan data melalui survei dan mengedarkan kuisioner, dengan sampel 90 responden. Metode analisis yang digunakan adalah analisis jalur menggunakan SMARTPLS 3. Hasil penelitian didapatkan Terdapat pengaruh positif yang signifikan Kualitas Produk terhadap Keunggulan Bersaing.Terdapat pengaruh positif yang tidak signifikan Citra Merek terhadap Keunggulan BersaingTerdapat pengaruh positif yang signifikan Kualitas Produk Terhadap Keputusan Pembelian.Terdapat pengaruh positif yang tidak signifikan Citra Merek terhadap  Keputusan Pembelian.Terdapat pengaruh positif yang signifikan Keunggulan Bersaing terhadap Keputusan  Pembelian.Keunggulan Bersaing memediasi pengaruh Kualitas Produk terhadap Keputusan  Pembelian.Keunggulan Bersaing tidak memediasi pengaruh Kualitas Pelayanan terhadap Keputusan Berkunjung. Kontibusi sumbangan konstruk Keputusan Pembelian dari konstruk Kualitas Produk, Citra Merek dan Keunggulan Bersaingadalah sebesar 75,0%. Sedangkan sisanya adalah sebesar 25,0% dipengaruhi oleh variabel lain di luar penelitian ini.
Pengaruh Self Efficacy Dan Knowledge Management Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada PT. Semen Padang TBK Dedelfi Putra; Asma Devi Puspita; Alza Syofyan Andri B; Zul Irfan Harun; Lusiana
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 2 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i2.7398

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui seberapa besar Pengaruh Self Efficacy Dan Knowledge Management Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada PT. Semen Padang. Metode analisis data menggunakan kuesioner, dengan sampel Karyawan PT. Semen Padang. Metode analisis data yang digunakan adalah SEM. Berdasarkan hasil penelitian menunjukkan bahwa Terdapat pengaruh positif dan signifikan antara Kualitas Sumber Daya Manusia terhadap Kinerja Karyawan. Terdapat pengaruh negatif dan tidak signifikan antara Knowledge management terhadap Kinerja Karyawan. Terdapat pengaruh positif dan signifikan antara knowledge management terhadap Kinerja Karyawan. Nilai R2 konstruk Kinerja Karyawan sebesar 0,679 atau sebesar 67,9% menunjukkan besarnya pengaruh yang diterimanya oleh konstruk kinerja karyawan dari konstruk self efficacy, knowledge management dan kepuasan kerja. Sementara nilai R-Square untuk konstruk kepuasan kerja sebesar 0,449 atau sebesar 44,9% menunjukan besarnya pengaruh yang diberikan oleh konstruk self efficacy dan knowledge management dalam menjelaskan atau mempengaruhi kepuasan kerja
Study Analisis Kepuasan Pelanggan Berdasarkan Mutu Layanan Transmart di Kota Padang Revina Marlin; Reza Yulia Putri; Yatna Yenti; Muhammad Ichsan; Lusiana
Jurnal Pendidikan Indonesia Vol. 6 No. 3 (2025): Jurnal Pendidikan Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i3.7470

Abstract

Penelitian ini menganalisis tingkat kepuasan pelanggan berdasarkan kualitas layanan di Transmart Padang. Dengan meningkatnya persaingan dalam industri ritel, kualitas layanan menjadi faktor kunci dalam mempertahankan loyalitas pelanggan. Penelitian ini menggunakan pendekatan kuantitatif deskriptif dengan metode survei menggunakan kuesioner yang didistribusikan kepada pelanggan Transmart Padang. Data yang diperoleh dianalisis menggunakan metode SmartPLS untuk menguji validitas, reliabilitas, dan pengaruh variabel terhadap kepuasan pelanggan. Hasil penelitian menunjukkan bahwa dimensi kualitas layanan seperti keandalan, daya tanggap, jaminan, empati, dan bukti fisik berkontribusi secara signifikan terhadap kepuasan pelanggan. Dari lima indikator kualitas layanan, empat di antaranya memiliki dampak signifikan terhadap kepuasan pelanggan, sedangkan satu indikator tidak valid dalam model penelitian ini. Temuan ini menegaskan bahwa perusahaan ritel perlu meningkatkan kualitas layanan untuk meningkatkan pengalaman pelanggan dan mempertahankan daya saing di pasar.
Relationship of Information Technology, Total Quality Management, Training, Reward, and Education on MSME Performance Lusiana Lusiana; Silvia Sari
Journal of Innovation in Educational and Cultural Research Vol 6, No 2 (2025)
Publisher : Yayasan Keluarga Guru Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46843/jiecr.v6i2.2163

Abstract

MSMEs are critical to economic growth but often face challenges that limit their performance. The research examines the influence of information technology, Total Quality Management (TQM), training, rewards, and level of education on the performance of Micro, Small, and Medium Enterprises (MSMEs) in Padang. The research population comprised all MSME business actors in Padang, totaling 42,452 business units. The number of samples was determined using the Slovin formula; therefore, the number of samples in this study was 397 units. Data collection was carried out by distributing questionnaires. Data analysis will be performed using Structural Equation Modeling (SEM) with Smart-PLS software. The research results show that information technology, training, and education levels positively and significantly influence the MSME's performance. However, TQM and reward do not have a significant influence on MSMEs in Padang. This research recommends that MSMEs utilize and use information technology in their operations. Then, MSME business people must include employees in functional training and select employees with a higher level of education. This research contributes to understanding how Information Technology, Total Quality Management, Training, Reward, and Education collectively impact MSMEs' performance, providing valuable insights for improving their operational efficiency and growth.
Co-Authors Ade Candra Aflidarneti Aflidarneti Ahmad Yani Ahmad Yani Ai Elis Karlinda Aima, Muhammad Havidz Alza Syofyan Andri B Ana Frehesti Andes Prayuda Yunanda Andi Eka Putra Anggela Chandini Arbiuddin Syahputra Hakim Harahap Asma Devi Puspita Asnah Asnah Barmitoni Barmitoni Bayu Pratama Azka Berta Agus Petra Bona Raja Saputra Siregar Charli, Chintya Ones Chintya Claudy Cici Lestari Danny Andrian Dara Ayu Artika Dedelfi Putra Depi Gusti Apriyanti Deri Candra Desi Oktarina Desi Permata Sari Dhani Aristiawan Dharma, Robby Dwi irtiyah R. A. Saibi Dwi Kiki Enjela Edo Bagus Prasetyo Eko Wiraspanggi Elfiswandi Elfiswandi Elfiswandi, Elfiswandi Eliza Eliza Elmiyati Elmiyati Fadillah Tri Sari Nasrul Fahrurrozi Al-Ambari Felicia Citra Wibawa Ferna Kaswanti Fitri Suherini Fitri Yeni Guslindawati Guslindawati Hamdy Hadi Hamdy Hady Hamdy Hady Hanna Pratiwi Hapzi Ali Hasmaynelis Fitri Herri Ulka Nugraha Hidayattul Taufid Hilda Mary Indra Firmansyah Indriyenni, Indriyenni Irma Yohana Junisa Fitri Khusnul Khotimah Kiki Mirella Lailani Fitria Letnan Dalimunthe Lia Astrilina Lia Lavenia M Fikri As Falah M. Tarmizi M. Yogi Eka Pranata Mandra Adrika Putra Marwan Marwan Marwan Marza Dona Muhammad Ichsan Muhammad Ridwan Nadia Dwi Harini Nadya Violeta Amanda Naimah Al Hafizah Nandan Lima Krisna Nandan Lima Krisna Nandan Limakrisna Nesi Yuliana Nia Nadilla Nisaul Hasanah Nofriadi Novriadi Fernando Nurfatiha Pasya Salsabilla Nurhidayah Nurhidayah Oka Sulistiyo Pioni Putra Pondrinal, Muhammad Prisda Fitra Putra, Ramdani Bayu Rafnelly Rafky Ranthika Hanum Ratna Zebua Revina Marlin Reza Yulia Putri Reza Yulia Putri Rian Safitri Rika Rohim Rika Wulandari Rino Esa Maha Putra Rio Putra Rionaldi Rionaldi Ronni Andri Wijaya Sari, Laynita Sedarmayanti Sedarmayanti Septiano, Renil Sherly Annisa Sherly Cecelia Silvia Sari Sinta Niami Sisri Irawati Sitti Rizki Mulyani Sitti Rizki Mulyani Suci Nofita Sari Suharno Suharno Pawirosumarto Suherdian Septa Sarianja Sumarta Endra Susriyanti, Susriyanti Syafwandi Teguh Arifianto Tomi Indra Tuti Susanti Verafirma Verafirma Veri, Jhon Vicky Brama Kumbara Vicky Brama Kumbara Vika Wahyuni Vina Yuniarti Wahyu Nengsri Putri Willa Kurnia Eka Syafrita Yamasitha Yance Gafar Yane Putri Yatna Yenti Yeni Sofida Yohannes Simamora Yolanda Oktarina Yoli Vanezi Mayendri Yulasmi Yulasmi Yulasmi Yulia Wulan Dhari Yunita Yunita Zasvia Hendri Zefri Yenni Zefriyenni Zefriyenni Zefriyenni Zefriyenni Zul Irfan Harun Zulfeni Widiasari Zulmai Putra