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Pengaruh Kualitas Layanan, Konflik Peran, dan Motivasi terhadap Kepuasan Masyarakat Renil Septiano; Verafirma Verafirma; Lusiana Lusiana; Marwan Marwan; Indra Firmansyah
Studi Ilmu Manajemen dan Organisasi Vol 6 No 3 (2025): Oktober
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v6i3.4314

Abstract

Purpose: This study delves into the impact of public service excellence, the challenges of conflicting roles, and the drive for public service on community contentment in Pondok Tinggi, Sungai Penuh, highlighting both the direct and intermediary influences of these elements. Methodology: Employing a quantitative research methodology, this study gathered data from 144 respondents through surveys conducted between August and September 2024. The survey included various constructs related to public service, role conflict, and motivation, which were analyzed using statistical techniques provided by IBM SPSS software. Results: The findings revealed that the quality of public service significantly enhances community satisfaction, whereas role conflict negatively affects it. Moreover, public service motivation plays a crucial role in improving community satisfaction, suggesting a complex interplay between these variables. Conclusions: This study conclusively demonstrates that the quality of public service significantly enhances community satisfaction, whereas role conflict detracts from it. Furthermore, public service motivation significantly boosts this satisfaction, underscoring the critical interplay between these factors. By holistically examining these dynamics, this study provides valuable insights for local government policies aimed at improving public service delivery and community well-being in Pondok Tinggi, Sungai Penuh. Limitations: The main limitation of this study is its focus on a single locality, which may not fully represent other regions with different administrative dynamics. Contribution: This study enriches the body of knowledge surrounding public administration by illuminating the essential elements that influence community satisfaction and presenting tangible evidence derived from a local governmental setting in Indonesia.
Hubungan struktur kepemilikan, growth opportunity dan kebijakan dividen terhadap kinerja keuangan sektor makanan dan minuman di Indonesia periode 2016-2022 Hilda Mary Mary; Lusiana Lusiana; Hamdy Hadi
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 11 No. 4 (2025): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020256715

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kepemilikan manajerial, kepemilikan institusional dan growth opportunity terhadap kinerja perusahaan dengan kebijakan dividen sebagai variabel intervening. Penelitian ini menggunakan teknik pengambilan sampel sejumlah 12 perusahaan yang terdaftar dalam Bursa Efek Indonesia selama periode 2016-2022. Data dikumpulkan berdasarkan laporan tahunan serta laporan keuangan perusahaan. Analisis Regresi Berganda dengan SPSS 22 digunakan sebagai metode untuk menganalisa data yang telah diperoleh. Hasil penelitian menunjukkan bahwa kepemilikan manajerial dan growth opportunity berpengaruh signifikan terhadap kebijakan dividen namun kepemilikan institusional tidak berpengaruh terhadap kebijakan dividen. Untuk kepemilikan manajerial dan growth opportunity berpengaruh signifikan terhadap kinerja keuangan, sedangkan kepemilikan institusional dan kebijakan dividen tidak berpengaruh terhadap kinerja keuangan. Selanjutnya, kebijakan dividen tidak berperan dalam memediasi kepemilikan manajerial, kepemilikan institusional dan growth opportunity terhadap kinerja keuangan.
Implementasi Just In Time Pada Pengelolaan Persediaan Bahan Baku UMKM Ikan Bakar Aru Lubuk Begalung Naimah Al Hafizah; Kiki Mirella; Lusiana
Journal of Science Education and Management Business Vol. 5 No. 2 (2026): JOSEMB (Journal Of Science Education And Management Business)
Publisher : Riset Sinergi Indonesia

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Abstract

Penelitian ini bertujuan untuk menganalisis implementasi konsep Just In Time (JIT) dalam pengelolaan persediaan bahan baku pada UMKM Ikan Bakar Aru Lubuk Begalung. Pengelolaan persediaan bahan baku merupakan aspek penting bagi UMKM kuliner, terutama yang menggunakan bahan baku mudah rusak seperti ikan segar, karena berpengaruh langsung terhadap efisiensi operasional dan kualitas produk. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus. Pengumpulan data dilakukan melalui wawancara semi-terstruktur dengan pemilik usaha, observasi langsung terhadap aktivitas operasional, serta dokumentasi pendukung yang berkaitan dengan pengadaan dan penggunaan bahan baku. Data yang diperoleh dianalisis menggunakan analisis tematik untuk mengidentifikasi pola pengelolaan persediaan dan penerapan prinsip Just In Time. Hasil penelitian menunjukkan bahwa UMKM telah menerapkan prinsip JIT secara sederhana dan tidak formal, yang tercermin dari pembelian bahan baku dalam jumlah terbatas dan mendekati waktu produksi. Praktik tersebut berkontribusi dalam menjaga kualitas bahan baku, mengurangi pemborosan, serta meningkatkan efisiensi operasional usaha. Namun, penerapan JIT masih menghadapi keterbatasan pada aspek pencatatan persediaan dan ketergantungan terhadap pemasok. Penelitian ini menyimpulkan bahwa penerapan Just In Time berpotensi menjadi strategi yang relevan bagi UMKM kuliner dalam mengelola persediaan bahan baku secara lebih efisien dan berkelanjutan.
Inovasi Desain Produk Dan Jasa Pada UMKM Kayu Rotan Adit Furniture Untuk Meningkatkan Minat Beli Konsumen Rian Safitri; Yoli Vanezi Mayendri; Lusiana
Journal of Science Education and Management Business Vol. 5 No. 2 (2026): JOSEMB (Journal Of Science Education And Management Business)
Publisher : Riset Sinergi Indonesia

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Abstract

Artikel ini membahas peran inovasi desain produk dan inovasi layanan dalam meningkatkan minat beli konsumen pada UMKM furnitur berbahan kayu dan rotan, khususnya UMKM Kayu Rotan Adit Furniture di Kota Padang. UMKM furnitur memiliki kontribusi penting bagi ekonomi lokal, namun masih menghadapi kendala seperti keterbatasan modal, teknologi, kualitas SDM, akses pasar, serta tuntutan diferensiasi produk agar sesuai tren dan kebutuhan konsumen. Kegiatan Pengabdian kepada Masyarakat (PKM) ini bertujuan menggali kondisi usaha, mengidentifikasi kendala, serta memberikan pendampingan strategi inovasi yang relevan. Metode yang digunakan bersifat kualitatif melalui survei lokasi, observasi, wawancara, dan diskusi dengan pemilik serta karyawan. Hasil kegiatan menunjukkan Adit Furniture memiliki potensi besar, tetapi desain produk masih cenderung konvensional, variasi produk terbatas, dan layanan belum terstandarisasi. Pendampingan difokuskan pada pengembangan desain furnitur yang lebih modern, ergonomis, fungsional, dan tetap mempertahankan karakter kayu-rotan, disertai peningkatan kualitas finishing. Selain itu, diperkenalkan inovasi layanan berupa konsultasi desain, respons yang lebih cepat, ketepatan waktu produksi, serta layanan purna jual. Temuan diskusi mengindikasikan bahwa kombinasi inovasi desain dan layanan dapat meningkatkan daya tarik, kepercayaan, dan kepuasan konsumen, sehingga berpotensi memperkuat daya saing dan memperluas pasar. Kegiatan ini dibatasi pada satu UMKM dan belum mengukur dampak penjualan secara kuantitatif maupun jangka panjang.
Implementation of Standard Operating Procedures (SOP) in Improving Product Quality in Food Smes in Solok City Fitri Suherini; Yohannes Simamora; Lusiana Lusiana
Jurnal Multidisiplin Sahombu Vol. 6 No. 03 (2026): Jurnal Multidisiplin Sahombu, 2026
Publisher : Sean Institute

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Abstract

This study aims to analyze the implementation of Standard Operating Procedures (SOPs) in improving product quality in food MSMEs in Solok City. The method used is a qualitative approach with data collection techniques in the form of observation, interviews, and documentation, which allows researchers to understand in depth how MSMEs implement SOPs in every stage of the production process, from raw material selection, processing, packaging, to product storage. The results of the study indicate that the implementation of SOPs has a significant impact on improving product quality, especially in terms of cleanliness, taste consistency, and presentation standards, resulting in more stable products and gaining consumer trust. Products produced by MSMEs in Solok City include cassava chips, fish dodol, typical Solok layer cake, and traditional drinks such as herbal medicine and local fruit syrup. Good implementation of SOPs also has an impact on increasing consumer satisfaction, expanding the market, and increasing trust in MSME products. However, the study found several obstacles, such as a lack of understanding among MSMEs regarding the importance of SOPs and limited human resources to implement procedures consistently. Therefore, ongoing training, outreach, and mentoring are needed so that MSMEs can implement SOPs optimally, so that product quality improves, consumers are more satisfied, and the development of MSME businesses in Solok City becomes more sustainable and competitive in local and regional markets.
Implementation of Location Planning in Improving the Success of Local Retail Business: a Case Study of Citra Shoes, Solok City Yulia Wulan Dhari; Ana Frehesti; Lusiana Lusiana
Jurnal Multidisiplin Sahombu Vol. 6 No. 03 (2026): Jurnal Multidisiplin Sahombu, 2026
Publisher : Sean Institute

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Abstract

This study aims to analyze the implementation of location planning in increasing the success of local retail businesses using a case study of Citra Shoes in Solok City. The research method used is a descriptive qualitative approach, which aims to describe in depth the phenomena occurring in the field. Data collection techniques were carried out through direct observation, interviews with owners and customers, and documentation related to business activities. The results of the study indicate that strategic location selection has a significant influence on increasing the number of customers and sales turnover. Locations that are easily accessible, clearly visible from main roads, and located in areas with high traffic levels tend to attract more consumers. In addition, proximity to centers of economic activity such as markets, offices, and public facilities also contribute to business success. Careful location planning allows businesses to maximize existing market potential. Thus, it can be concluded that the right location strategy is one of the important keys to increasing the competitiveness and sustainability of local retail businesses amidst increasingly fierce competition.
Location Planning as a Success Factor in Automotive Business: a Study at Purnama Mobilindo, Solok City Rino Esa Maha Putra; Yance Gafar; Lusiana Lusiana
Jurnal Multidisiplin Sahombu Vol. 6 No. 03 (2026): Jurnal Multidisiplin Sahombu, 2026
Publisher : Sean Institute

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Abstract

Business location planning is a crucial factor influencing business success, particularly in the competitive automotive sector, as strategic location not only determines the number of customers but also impacts operational efficiency and business competitiveness. This study aims to analyze the influence of location on the performance of Purnama Mobilindo in Solok City using a case study method and qualitative and quantitative approaches. Data were collected through interviews with the owner and employees, direct observation of the business environment, and questionnaires with customers to obtain a comprehensive picture of the influence of location on operations, sales, and customer satisfaction. The results show that strategic location selection has a significant impact on business performance, where easy accessibility, proximity to economic activity centers, and visibility from main roads increase the number of customers and their loyalty. In addition, a supportive environment, including supporting facilities and location security, also strengthens the customer experience and encourages increased sales. These findings confirm that location planning is not merely a geographical consideration, but a crucial factor in the success of automotive businesses, as selecting the right location can increase turnover, strengthen the business's position in the local market, and become an important strategy for long-term business development.
Pengaruh Pelatihan dan Gaya Kepemimpinan terhadap Organization Citizenship Behaviour dengan Motivasi Kerja sebagai Variabel Intervening di Dinas Lingkungan Hidup Provinsi Sumatera Barat Wahyu Nengsri Putri; Lusiana Lusiana; Vicky Brama Kumbara
YUME : Journal of Management Vol 9, No 1
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yume.v9i1.11380

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh pelatihan dan gaya kepemimpinan terhadap Organization Citizenship Behaviour dengan motivasi kerja sebagai variabel intervening di Dinas Lingkungan Hidup Provinsi Sumatera Barat. Rendahnya motivasi kerja, kepatuhan terhadap regulasi serta perilaku ekstra peran pegawai menjadi tantangan dalam instansi pemerintah. Penelitian ini menggunakan metode kuantitatif dengan analisis Partial Least Square (PLS) melalui aplikasi SmartPLS 3.0. Sampel terdiri atas pegawai ASN yang ada pada Dinas Lingkungan Hidup Provinsi Sumatera Barat sebanyak 77 responden. Hasil penelitian menunjukkan bahwa pelatihan berpengaruh signifikan terhadap motivasi kerja. Gaya kepemimpinan berpengaruh signifikan terhadap motivasi kerja. Pelatihan berpengaruh signifikan terhadap Organization Citizenship Behaviour. Gaya kepemimpinan tidak berpengaruh signifikan terhadap Organization Citizenship Behaviour. Motivasi kerja tidak berpengaruh signifikan terhadap Organization Citizenship Behaviour. Motivasi kerja tidak mampu memediasi pelatihan dan gaya kepemimpinan terhadap Organization Citizenship Behaviour. Temuan ini menunjukkan pelatihan harus ditingkatkan dan gaya kepemimpinan perlu dilakukan pengembangan menjadi komunikatif dan partisipatif agar bisa meningkatkan motivasi serta menumbuhkan perilaku ekstra pegawai.                                                                        Kata Kunci: Pelatihan, Gaya Kepemimpinan, Organization Citizenship Behaviour, Motivasi Kerja.
Efek Locus of Control dan Pelatihan terhadap Kepuasan Kerja dengan Motivasi sebagai Variabel Mediasi Marza Dona; Jhon Veri; Lusiana Lusiana
YUME : Journal of Management Vol 9, No 1
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yume.v9i1.11328

Abstract

Kepuasan kerja merupakan merupakan faktor psikologis yang mewakili kondisi perasaan seorang karyawan terhadap karyawanannya. Tujuan penelitian adalah untuk mengetahui pengaruh locus of control, dan pelatihan terhadap motivasi kerja melalui motivasi sebagai variabel mediasi. Metode yang digunakan pada penelitian ini adalah PLS-SEM (Partial Least Squares Structural Equation Modeling), yaitu teknik analisis statistik multivariat berbasis varian yang digunakan untuk menguji hubungan antar variabel.  Variabel yang diuji adalah locus of control (X1), pelatihan (X2), motivasi kerja (Z), dan kepuasan kerja (Y). Data diperoleh dari hasil pembagian kuisioner pada 102 responden yang merupakan pegawai Badan Perencanaan Pembangunan Riset dan Inovasi Daerah (Bapperida) Kota Solok pada bulan Desember 2025. Hasil penelitian menunjukkan bahwa locus of control berpengaruh positif dan signifikan terhadap kepuasan kerja, dan motivasi kerja, serta berpengaruh positif dan signifikan terhadap kepuasan kerja melalui motivasi kerja. Pelatihan berpengaruh positif , tetapi tidak signifikan terhadap kepuasan kerja. Pelatihan berpengaruh positif dan signifikan terhadap motivasi dan terhadap kepuasan kerja yang dimediasi oleh motivasi. Locus of control merupakan potensi diri pada seseorang, yang apabila memiliki karakter positif dapat meningkatkan kepuasan kerja pada suatu instansi. Temuan pada penelitian ini dapat dimanfaatkan Bapperida kota Solok untuk meningkatkan locus of control pegawai, mempertahankan motivasi kerja dan meningkatkan pelatihan.
Implementation of a Quality Management System in Micro, Small, and Medium Enterprises in Solok Regency Aflidarneti Aflidarneti; Fadillah Tri Sari Nasrul; Lusiana Lusiana
JISRev: Journal of Islamic Studies Review Vol. 2 No. 2 (2026): JISRev: Journal of Islamic Studies Review (On Process)
Publisher : LaKaspia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69548/jisrev.2.2.73

Abstract

This study aims to describe the implementation of an ISO 9000-based quality management system in Micro, Small, and Medium Enterprises (MSMEs) in Solok Regency by integrating modern management perspectives and Islamic business ethics. The ISO 9000 standard, developed by the International Organization for Standardization, emphasizes customer focus, a process approach, continuous improvement, and evidence-based decision-making. These principles are conceptually aligned with Islamic values such as itqan (professional excellence and precision), trustworthiness (amanah), and accountability in economic activities, as discussed by Yusuf al-Qaradawi and Al-Ghazali. This research employs a descriptive qualitative approach, using in-depth interviews, observations, and document analysis as data collection techniques. Data were analyzed through systematic stages of reduction, presentation, and conclusion drawing. The findings indicate that MSMEs have substantively applied quality principles through their commitment to maintaining product quality and customer satisfaction. However, the implementation remains informal, lacking structured documentation and standardized written operating procedures. The integration of ISO 9000 principles and Islamic ethical values has the potential to strengthen systematic and sustainable quality governance, ensuring that quality improvement is institutionalized within a structured management system rather than relying solely on moral commitment.
Co-Authors Ade Candra Aflidarneti Aflidarneti Ahmad Yani Ahmad Yani Ai Elis Karlinda Aima, Muhammad Havidz Alza Syofyan Andri B Ana Frehesti Andes Prayuda Yunanda Andi Eka Putra Anggela Chandini Arbiuddin Syahputra Hakim Harahap Asma Devi Puspita Asnah Asnah Barmitoni Barmitoni Bayu Pratama Azka Berta Agus Petra Bona Raja Saputra Siregar Charli, Chintya Ones Chintya Claudy Cici Lestari Danny Andrian Dara Ayu Artika Dedelfi Putra Depi Gusti Apriyanti Deri Candra Desi Oktarina Desi Permata Sari Dhani Aristiawan Dharma, Robby Dwi irtiyah R. A. Saibi Dwi Kiki Enjela Edo Bagus Prasetyo Eko Wiraspanggi Elfiswandi Elfiswandi Elfiswandi, Elfiswandi Eliza Eliza Elmiyati Elmiyati Fadillah Tri Sari Nasrul Fahrurrozi Al-Ambari Felicia Citra Wibawa Ferna Kaswanti Fitri Suherini Fitri Yeni Guslindawati Guslindawati Hamdy Hadi Hamdy Hady Hamdy Hady Hanna Pratiwi Hapzi Ali Hasmaynelis Fitri Herri Ulka Nugraha Hidayattul Taufid Hilda Mary Indra Firmansyah Indriyenni, Indriyenni Irma Yohana Junisa Fitri Khusnul Khotimah Kiki Mirella Lailani Fitria Letnan Dalimunthe Lia Astrilina Lia Lavenia M Fikri As Falah M. Tarmizi M. Yogi Eka Pranata Mandra Adrika Putra Marwan Marwan Marwan Marza Dona Muhammad Ichsan Muhammad Ridwan Nadia Dwi Harini Nadya Violeta Amanda Naimah Al Hafizah Nandan Lima Krisna Nandan Lima Krisna Nandan Limakrisna Nesi Yuliana Nia Nadilla Nisaul Hasanah Nofriadi Novriadi Fernando Nurfatiha Pasya Salsabilla Nurhidayah Nurhidayah Oka Sulistiyo Pioni Putra Pondrinal, Muhammad Prisda Fitra Putra, Ramdani Bayu Rafnelly Rafky Ranthika Hanum Ratna Zebua Revina Marlin Reza Yulia Putri Reza Yulia Putri Rian Safitri Rika Rohim Rika Wulandari Rino Esa Maha Putra Rio Putra Rionaldi Rionaldi Ronni Andri Wijaya Sari, Laynita Sedarmayanti Sedarmayanti Septiano, Renil Sherly Annisa Sherly Cecelia Silvia Sari Sinta Niami Sisri Irawati Sitti Rizki Mulyani Sitti Rizki Mulyani Suci Nofita Sari Suharno Suharno Pawirosumarto Suherdian Septa Sarianja Sumarta Endra Susriyanti, Susriyanti Syafwandi Teguh Arifianto Tomi Indra Tuti Susanti Verafirma Verafirma Veri, Jhon Vicky Brama Kumbara Vicky Brama Kumbara Vika Wahyuni Vina Yuniarti Wahyu Nengsri Putri Willa Kurnia Eka Syafrita Yamasitha Yance Gafar Yane Putri Yatna Yenti Yeni Sofida Yohannes Simamora Yolanda Oktarina Yoli Vanezi Mayendri Yulasmi Yulasmi Yulasmi Yulia Wulan Dhari Yunita Yunita Zasvia Hendri Zefri Yenni Zefriyenni Zefriyenni Zefriyenni Zefriyenni Zul Irfan Harun Zulfeni Widiasari Zulmai Putra