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Service Quality and Digitalized System for Motor Vehicle Testing in Makassar (Case Study of the Makassar City Transportation Agency's Motor Vehicle Testing Technical Implementation Unit (UPTD) in 2024) Risdianto Risdianto; Mujahid Mujahid; Nurmadhani Fitri Suyuthi
Journal of Management and Administration Provision Vol. 5 No. 3 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i3.677

Abstract

This study aims to analyze the influence of service quality and the implementation of a digitalization system on the effectiveness of motor vehicle inspection services in Makassar City. The background of this research is based on the local government's efforts to improve transparency, efficiency, and accountability in the vehicle inspection process, in line with developments in information technology. The research method used is a qualitative approach with a descriptive method applied to users of vehicle inspection services, as well as interviews with technical officers.  The results show that service quality comprising reliability, responsiveness, assurance, empathy, and tangible aspects has a significant impact on user satisfaction. In addition, the implementation of digital systems, such as online registration and integration of vehicle test data, has had a positive effect on time efficiency, ease of access, and the reduction of potential illegal levies. The conclusion of this study affirms that improving service quality and digitalization systems simultaneously supports the development of better, more transparent, and accountable public services in the motor vehicle inspection sector.
The Effect of Motivation and Job Satisfaction on the Performance of Employees at the Makassar Region V Airport Authority Office Rahmat Rahmat; Nurmadhani Fitri Suyuthi; Mujahid Yunus
Journal of Management and Administration Provision Vol. 5 No. 3 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i3.753

Abstract

The performance of employees is a critical factor that defines the success of the organization, especially in the case of the agencies of the public service, which require greater efficiency and professionalism. However, the achievement of ideal performance cannot be separated with the role of motivation of work and job satisfaction of each employee. This paper aims to explore and examine the impact of work motivation and job satisfaction on employee performance at the Makassar Regional Airport Authority Office, both on a partial and simultaneous basis. The quantitative research design was selected, and the multiple linear regression analysis was used. The process of acquiring data was based on a structured questionnaire, which was administered to all the employees, with the help of a saturated sampling strategy. The outcomes of the analysis indicate that work motivation has a positive and significant influence on the employee performance, and job satisfaction has a positive and significant influence as well. The improvement in employee performance is more pronounced when both variables are taken together that is evidenced by an adjusted R-squared of 68.6. These results indicate that the role of employee motivation and satisfaction on organizational performance is significant and, therefore, the management of institutions must focus on developing methods that can enhance intrinsic and extrinsic motivation and the establishment of work environments that promote employee satisfaction to guarantee continued enhancement of organizational performance.
Pengaruh Lingkungan Kerja dan Budaya Organisasi Terhadap Kinerja Pegawai dengan Kepuasan Kerja Sebagai Variabel Intervening Studi pada Kecamatan Tanjung Palas Kabupaten Bulungan Kapreli Serah; Shine Pintor Siolemba Patiro; Nurmadhani Fitri Suyuthi
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 9 No 1 (2026)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v9i1.5052

Abstract

The public satisfaction index for services provided by Tanjung Palas Subdistrict in 2019 was in the satisfactory category. Work motivation in Tanjung Palas Subdistrict in 2020 and 2021 did not increase. In 2024, the public satisfaction survey showed an increase in the score to 88.91, which is in the good category. This study aims to analyse the influence of the work environment and organisational culture on employee performance with job satisfaction as an intervening variable in Tanjung Palas Subdistrict, Bulungan Regency. The study used a quantitative approach with path analysis through SmartPLS. The research sample consisted of 75 employees using saturated sampling technique. Data were collected through a closed questionnaire that had been tested for validity and reliability. The results showed that the work environment did not have a significant effect on employee performance, either directly or through job satisfaction. Conversely, organisational culture has a significant effect on performance, including through job satisfaction as an intervening variable. In addition, job satisfaction has a positive effect on employee performance. These findings confirm that organisational culture is a dominant factor in improving performance, while the work environment does not have a significant effect. The contribution of this study lies in emphasising the importance of strengthening organisational culture and increasing job satisfaction as key strategies in public sector performance management. These results have practical implications for local governments to build a collaborative, disciplined, and public service-oriented work culture, as well as to create policies that support employee job satisfaction. Given the scarcity of research in sub-district agencies, studies using the intervening variable of job satisfaction are still rare.
The Effect of Knowledge Management, Corporate University, and Learning Organization on Digital Transformation at the Directorate General of Treasury in South Sulawesi Surahman, Irmadanah; Wuryaningrat, Nikolas Fajar; Suyuthi, Nurmadhani Fitri
Journal of Authentic Research Vol. 5 No. 1 (2026): Februari
Publisher : LITPAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/t4vjhc63

Abstract

Penelitian ini bertujuan menganalisis pengaruh Manajemen Pengetahuan, Universitas Korporat, dan Organisasi Pembelajaran terhadap transformasi digital di Direktorat Jenderal Perbendaharaan Provinsi Sulawesi Selatan. Penelitian menggunakan pendekatan kuantitatif eksplanatori dengan data primer yang dikumpulkan melalui kuesioner terstruktur. Sampel penelitian berjumlah 81 responden aparatur sipil negara yang dipilih menggunakan purposive sampling berdasarkan kriteria jenjang jabatan, pengalaman kerja, dan keterlibatan dalam program pembelajaran organisasi. Analisis data dilakukan menggunakan regresi linier berganda dengan bantuan SPSS. Hasil penelitian menunjukkan bahwa Manajemen Pengetahuan berpengaruh negatif dan signifikan terhadap transformasi digital (p < 0,05), Universitas Korporat tidak berpengaruh signifikan (p > 0,05), sedangkan Organisasi Pembelajaran berpengaruh positif dan merupakan variabel paling kuat serta signifikan (p < 0,05). Temuan ini menunjukkan bahwa transformasi digital di lingkungan Direktorat Jenderal Perbendaharaan lebih ditentukan oleh kekuatan budaya pembelajaran organisasi yang berkelanjutan dibandingkan sistem pembelajaran formal semata, serta mengindikasikan perlunya evaluasi ulang terhadap praktik manajemen pengetahuan yang diterapkan. This study aims to examine the effects of Knowledge Management, Corporate University, and Learning Organization on digital transformation at the Directorate General of Treasury in South Sulawesi Province. The study adopts a quantitative explanatory approach using primary data collected through structured questionnaires. The research sample consists of 81 civil servants, selected through purposive sampling based on job level, work experience, and participation in organizational learning programs. Data were analyzed using multiple linear regression with SPSS. The results indicate that Knowledge Management has a negative and significant effect on digital transformation (p < 0.05), Corporate University shows no significant effect (p > 0.05), while Learning Organization has a positive and the strongest significant effect (p < 0.05). These findings suggest that digital transformation within the Directorate General of Treasury is driven more by a strong and sustainable learning organization culture than by formal corporate university systems alone, and highlight the need to reassess existing knowledge management practices in public sector organizations.
Implementation of the Principles of Efficiency and Transparency in Management of Local Original Revenue (Pad): JEL Classification: H72, H83, O23, Z32, L83 Nursalam Nursalam; Nurmadhani Fitri Suyuthi; St Rukaiyah
Journal La Bisecoman Vol. 7 No. 2 (2026): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v7i2.2595

Abstract

The implementation of efficiency and transparency principles in the management of Regional Original Revenue (PAD) is a crucial aspect of promoting good governance, particularly in the tourism sector. At the Department of Culture and Tourism of North Toraja Regency for the 2024 fiscal year, efficiency is reflected in the optimization of resources and the digitization of tourism retribution services, while transparency is demonstrated through public information disclosure and the preparation of accountable financial reports. However, efforts to develop the tourism sector as a driver of PAD remain constrained by several challenges, including limited funding, the absence of clear regulations on tourism retribution, and weak support for information system infrastructure. Additional technical barriers include uneven human resource capacity, complex asset management, and suboptimal coordination among stakeholders. To address these issues, the Department has formulated responsive strategies, such as strengthening financial literacy, establishing coordination forums among regional work units (SKPD), enhancing accounting-based information systems, conducting regular monitoring, and providing technical training for staff. Overall, the effectiveness of implementing efficiency and transparency principles is determined by institutional synergy, modernization of financial management systems, and shared commitment in managing local revenue potential in a sustainable manner.
Analisis Implementasi Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3), Di PT. Berca Buana Sakti (Studi Kasus Di Pembangunan SUTT 150 kV Kolaka - Pomala Switching - Pelanggan) Erickson Muttaqin’t; St Rukaiyah; Nurmadhani Fitri Suyuthi
Movere Journal Vol. 8 No. 1 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/mv.v8i1.675

Abstract

Analysis of the Implementation of the Occupational Health and Safety Management System (SMK3) in the  PT. Berca Buana Sakti  (Case Study Construction Project of 150 kV. Kolaka - Pomala Switching – Customer) The implementation and supervision of SMK3 referring to the PT. Berca Buana Sakti applicable legal system needs to be carried out as well as possible to provide safety assurance for workers and provide maximum benefits for construction actors and the environment so that the risk of accidents and work safety can be overcome, avoided, or minimized. Overall, efforts to improve the implementation of SMK3 in this project are not only focused on procedural aspects, but also on strengthening the safety culture at all levels of the organization, from top management to field workers. All of these improvement actions aim to create a safer, healthier, and more efficient work environment, as well as to minimize the risk of work accidents and occupational diseases that can occur during the 150 kV SUTT Construction Project.  Knowing and describing the analysis of the implementation of the Occupational Safety and Health Management System (SMK3) in the 150 kV SUTT Construction Project implemented by the company. To find out and describe the factors that cause the implementation of Occupational Safety and Health Management System (SMK3) in the 150 kV SUTT Construction Project to be unfulfilled. To find out and describe the corrective actions/improvements in an effort to fulfill the implementation of Occupational Safety and Health Management System (SMK3) in the 150 kV SUTT Construction Project. Theoretically, this research can deepen the understanding of the implementation of SMK3 in construction projects, especially those with high risks such as the construction of High Voltage Air Lines (SUTT) both ongoing and future. A checklist of SMK3 implementation has been implemented based on 166 audit criteria according to PP No. 50 of 2012, with a fulfillment rate of 98.80% (164 criteria fulfilled and 2 criteria not fulfilled). Several criteria in the implementation of SMK3 have not been fully fulfilled, which hinders the optimization of K3 implementation. Several strategic steps have been formulated to improve the implementation of SMK3 more effectively.
EFEKTIVITAS PROSES PENDIDIKAN DI SEKOLAH POLISI NEGARA (SPN) POLDA SULAWESI SELATAN Agung Firmansyah; Nurmadhani Fitri Suyuthi; Rosnaini Daga
Jurnal Manajemen dan Ekonomi Terapan Vol. 3 No. 2 (2025): Oktober 2025
Publisher : Yayasan Insan Literasi Cendekia (INLIC) Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35914/jmet.v3i2.322

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Penelitian ini dilaksanakan pada Sekolah Polisi Negara (SPN) Polda Sulawesi Selatan sebagai bagian dari kajian terhadap penyelenggaraan pendidikan kepolisian dalam membentuk sumber daya manusia yang profesional dan berkarakter. Penelitian ini bertujuan untuk menganalisis efektivitas proses pendidikan di Sekolah Polisi Negara (SPN) Polda Sulawesi Selatan serta mengidentifikasi faktor-faktor yang mendukung dan menghambat pelaksanaannya. Permasalahan dalam penelitian ini berkaitan dengan bagaimana proses pendidikan dilaksanakan mulai dari tahap perencanaan, pelaksanaan, hingga evaluasi, serta sejauh mana proses tersebut berjalan secara efektif dalam mencapai tujuan pendidikan. Selain itu, penelitian ini juga menelaah berbagai kendala yang dihadapi dalam pelaksanaan pendidikan, baik yang bersumber dari aspek sarana dan prasarana, sumber daya manusia, maupun karakteristik peserta didik yang beragam. Hasil penelitian menunjukkan bahwa proses pendidikan di SPN Polda Sulawesi Selatan dinilai efektif, yang ditandai dengan keselarasan antara perencanaan, pelaksanaan, dan evaluasi. Efektivitas tersebut diukur melalui empat indikator, yaitu ketercapaian kurikulum, perubahan perilaku siswa dalam aspek disiplin dan tanggung jawab, hasil penilaian teori dan praktik, serta umpan balik dari pengasuh dan instruktur.
Manajemen Strategik Dalam Meningkatkan Efektivitas Pengelolaan Anggaran Pada Dinas Ketahanan Pangan Dan Pertanian Kabupaten Nunukan Sarinah; Rosnaini Daga Daga; Nurmadhani Fitri Suyuthi
MANAGER: Journal of Management and Administration Science Vol. 5 No. 1 (2026): MANAGER: Journal of Management and Administration Science, Agustus 2026
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/manager.v5i1.1722

Abstract

Penelitian ini dilatarbelakangi oleh pentingnya penerapan manajemen strategik dalam meningkatkan efektivitas pengelolaan anggaran pada organisasi perangkat daerah, khususnya pada Dinas Ketahanan Pangan dan Pertanian Kabupaten Nunukan. Pengelolaan anggaran tidak hanya dituntut mencapai tingkat realisasi yang optimal, tetapi juga mendukung pencapaian tujuan strategis organisasi secara efektif. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Informan penelitian terdiri atas pimpinan dan pegawai yang terlibat dalam proses perencanaan, pelaksanaan, dan evaluasi pengelolaan anggaran. Analisis data dilakukan melalui reduksi data, penyajian data, dan penarikan kesimpulan Penelitian ini bertujuan menganalisis manajemen strategik dalam meningkatkan efektivitas pengelolaan anggaran pada Dinas Ketahanan Pangan dan Pertanian Kabupaten Nunukan serta faktor-faktor yang memengaruhinya dalam perspektif manajemen strategik. Hasil penelitian menunjukkan bahwa manajemen strategik dalam pengelolaan anggaran telah dilaksanakan melalui tahapan formulasi, implementasi, dan evaluasi strategi. Pada tahap formulasi strategi, perencanaan anggaran dan penyusunan program dilakukan berdasarkan visi, misi, tujuan strategis organisasi, serta pendekatan berbasis kinerja melalui prinsip money follow program. Pada tahap implementasi strategi, pelaksanaan program dilakukan melalui cascading sasaran strategis, penyusunan rencana aksi, monitoring realisasi fisik dan keuangan, serta pengendalian kegiatan secara berkala. Pada tahap evaluasi strategi, organisasi melakukan evaluasi kinerja melalui pengukuran capaian indikator, analisis realisasi program, identifikasi permasalahan, dan penyusunan tindak lanjut perbaikan program. Faktor pendukung meliputi konsistensi perencanaan dan penganggaran, koordinasi, serta monitoring dan evaluasi, sedangkan faktor penghambat meliputi efisiensi anggaran pusat, perubahan regulasi, keterbatasan sumber daya manusia, dan kondisi geografis wilayah.
- Implementasi Kebijakan Pemberian Tambahan Penghasilan Pegawai Dalam Meningkatkan Kinerja Pegawai Di Dinas Pendidkan Dan Kebudayaan Kabupaten Bulungan Tahun 2024 Samapai 2025 Albertin Galla; Nurmadhani Fitri Suyuthi; Mujahid
MANAGER: Journal of Management and Administration Science Vol. 5 No. 1 (2026): MANAGER: Journal of Management and Administration Science, Agustus 2026
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/manager.v5i1.1734

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi kebijakan tambahan penghasilan pegawai (TPP) dan faktor-faktor yang mempengaruhinya di Dinas Pendidikan dan Kebudayaan Kabupaten Bulungan periode 2024-2025. Penelitian ini dilatarbelakangi oleh adanya transisi sistem penilaian kinerja dari manual ke digital yang memicu lonjakan data ketidaksesuaian kinerja pegawai. Metode yang digunakan adalah penelitian kualitatif deskriptif. Pengumpulan data dilakukan melalui wawancara mendalam dengan Kepala Bidang Pembinaan Ketenagaan, Kasubbag Kepegawaian, Admin IT TPP, Staf PNS dan Staf PPPK  Dinas Pendidikan dan Kebudayaan Kabupaten Bulungan, serta didukung oleh observasi pengamatan langsung di lapangan.  Hasil penelitian dapat disimpulkan bahwa implementasi kebijakan tambahan penghasilan pegawai pada Dinas pendidikan dan Kebudayaan Kabupaten Bulungan sudah dilaksanakan sesuai dengan prosedur yang berlaku. Namun dalam proses penerapan implementasi kebijakan, belum tersosialisasikan dengan baik dan transparansi kepada seluruh pegawai. Adanya peningkatan kinerja dan disiplin pegawai, meskipun masih terdapat beberapa kekurangan dalam aspek komunikasi, sumber daya, disposisi, dan struktur birokrasi. Kekurangan yang ada hanya bersifat teknis dan tidak mempengaruhi secara keseluruhan terhadap kinerja yang dicapai.
Pengaruh Kepemimpinan Dan Lingkungan Kerja Terhadap Permintaan Mutasi Pns Di Lingkup Kantor Dinas Pendidikan Dan Kebudayaan Kabupaten Bulungan Tri Gatiningsih; Nurmadhani Fitri Suyuthi; Mujahid
MANAGER: Journal of Management and Administration Science Vol. 5 No. 1 (2026): MANAGER: Journal of Management and Administration Science, Agustus 2026
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/manager.v5i1.1737

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh gaya kepemimpinan dan Lingkungan Kerja terhadap Permintaan Mutasi PNS di Lingkup Kantor Dinas Penddidikan dan Kebudayaan Kabupaten Bulungan. Penelitian ini menggunakan metode kuantitatif dengan Teknik pengumpulan data melalui kuesioner. Responden dalam penelitian ini adalah Pegawai Negeri Sipil yang terdiri dari jabatan Fungsional Umum dan Jabatan Fungsional tertentu Dinas Pendidikan dan Kebudayaan Kabupaten Bulungan.Hasil penelitian ini menyoroti temuan penting.Pertama, Gaya Kepemimpinan berdampak positif dan signifikan pada Permintaan Mutasi PNS di Lingkup Kantor Dinas Pendidikan dan Kebudayaan Kabupaten Bulungan. Temuan ini menunjukkan bahwa kepemimpinan merupakan faktor yang sangat penting dalam mempengaruhi loyalitas dan keberlanjutan tenaga kerja dimana hasil penelitian yang didapat t hitung > t table yang artinya gaya kepemimpinan yang diterapkan sangat krusial dalam membentuk keinginan PNS untuk bertahan atau keluar. Kedua, Lingkungan Kerja yang negative tidak berpengaruh signifikan terhadap Permintaan Mutasi PNS, menunjukkan bahwa respon emosional terhadap Lingkungan Kerja yang kondusif, nyaman dan suportif  tidak cenderung berpengaruh signifikan dalam mempengaruhi Keputusan PNS untuk bertahan atau keluar dari tempat kerja, Lingkungan Kerja hanya berpengaruh jika sangat buruk atau tidak mendukung. Ketiga Gaya Kepemimpinan dan Lingkungan Kerja secara simultan berpengaruh signifikan terhadap permintaan Mutasi PNS,yang artinya kombinasi kedua faktor ini memiliki pengaruh terhadap niat permintaan Mutasi PNS.
Co-Authors A, Abdul Samad Abdul Muhid, Abdul Abdul Samad Agriyani, Dody Agsal, A. Asih Yustiana Agung Firmansyah Agusman, Agusman Alam, Ryan Saputra Alamsah, Andi Nour Albertin Galla Alda Novitasari Amaliah Amaliah Anne Abdul Rahman Anne Abdul Rahman Anne Abdurrahman Arief, Abd Samad Arif, Nina Fapari Arifin, Adnan Astriya, Delly Bakri, Abdul Majid Basmar, Basmar Basri Basri Bidol, Syamsuddin Dede Puspa Pujia Djabar, Sadly Abdul Erickson Muttaqin’t fitriana, ika Fitriani, Mustaani Fungsiawan Fungsiawan Fungsiawan Ghofar, Fahri Rozani Haerani, Nurul Hamid, Mulyadi Hamid, Siti Hardiyanti Mustaina Hapdayani, Hapdayani Hasniaty, Hasniaty Hatta, Mohammad Haya, Rachmatan Heni Nurhayati Hipzi Rahmadin Noor Hurian Kamela Indriati Amirullah Indriati Amirullah Intan Dyah Pravita Ipmawan, Ipmawan Irsyad Eka Putra Syam Kahfi, Fahrul Kamarulah, Kamarulah Kapreli Serah Katriani, Ariska Nova Khaeriyah Khaeriyah Khaeriyah Khaeriyah Kirana, Andi Candra Layuk, Sofyan Patrich Linggi, Tiara Titania Marliana Marliana Mas’oud, Nurfitra Indriani Megawati - Muhamad Aji Permana Putra Muhammad Suryana Muin, Sri Andrianti Mujahid Mujahid Mujahid Mujahid Mujahid Mujahid, Mujahid Mulianti, Esa Muliyadi Hamid Muliyadi Hamid Mutmainna, Mutmainna Nasrul H Nikolas Fajar Wuryaningrat Nurini, Sri Hesti Nurjannah Nurjannah Nursalam Nursalam P, Maysius Pangerang, Andi Facrul Putri, Andi Arieska Dwii Rachmah, Kismuh Rahmat Rahmat Rainfil, Rainfil Ramadani, Triska Rasmika, Rasmika Razak, Darmianti Ridwan, Ridwan Risdianto Risdianto Rosnaini Daga Rosnaini Daga Daga Rr Dian Anggraeni Said, Asri Samayo, M. Rio Saputro, Lukasiwan Eddy Sarinah Shine Pintor Siolemba Patiro Siswan, Siswan Sri Adrianti Muin St Rukaiyah St Rukaiyah St. Rukaiyah St. Rukaiyah Steviani Batti Surahman, Irmadanah Susilowati Susilowati Syahrul Syahrul Tamrin Tamrin Tiara Erika Amalia Tiara Erika Amalia Tri Gatiningsih Triska ramadani Vieronicha Lyu Sipanghona Wahyono Yahya, Adibah Yusiresita Pajaria Yusri Yusri