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FAKTOR PENYEBAB BELUM OPTIMALNYA KUALITAS PENYELENGGARAAN PELAYANAN PUBLIK DALAM BIROKRASI PEMERINTAHAN Titin Rohayatin; Tulus Warsito; Ulung Pribadi; Achmad Nurmandi; Wahyudi Kumorotmo; Suranto Suranto
Jurnal Caraka Prabu Vol 1 No 01 (2017): Jurnal Caraka Prabu
Publisher : Universitas Jenderal Ahmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36859/jcp.v1i01.50

Abstract

Pelayanan publik merupakan salah satu unsur penting bagi organisasi publik termasuk organisasi pemerintah. Oleh karena itu pelayanan publik yang diberikan aparatur pemerintah (birokrasi pemerintah) harus senantiasa berorientasi pada kepentingan publik. Pemenuhan terhadap kepentingan publik secara substantif sudah selayaknya memperhatikan kualitas pelayanan yang diberikan agar masyarakat yang dilayani dapat memberikan tanggapan positif terhadap hasil pelayanan yang diberikan oleh aparatur pemerintah tersebut. Namun dalam realitanya masalah pelayanan publik dilingkungan pemerintahan sudah lama menjadi pusat perhatian masyarakat seiring banyaknya kasus pelayanan publik yang dianggap kurang berpihak kepada kepentingan masyarakat. Ini mengisyaratkan bahwa kualitas pelayanan yang diberikan pemerintah belum menunjukkan hasil yang memuaskan bagi masyarakat. Pelayanan yang berbelit-belit, in-efisiensi, lambat, tidak ramah serta tidak jelasnya waktu penyelesaian dan tidak jelasnya biaya pelayanan merupakan bukti nyata bahwa kualitas pelayanan yang diberikan aparatur pemerintah masih rendah dan pelayanan publik belum berkualitas. Beberapa faktor penyebab belum berkualitasnya pelayanan publik adalah faktor SDM aparatur, organisasi birokrasi, tata laksana, pola pikir, kinerja organisasi, budaya birokrasi, inovasi birokrasi dan teknologi informasi, perilaku birokrasi, sistem dan strategi pelayanan, kepemimpinan yang transaksional, struktur organisasi yang adaptif, perilaku organisasi yang koruptif, lemahnya implementasi kebijakan, belum diterapkannya prinsip good governance dan komunikasi birokrasi.
Marketing Collaboration for Educational Tourism Based on Fruit-Farming Production in the Digital Era Suranto Suranto; Eny Haryati; Amirul Mustofa
Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends Vol. 3 No. 3 (2026): August: Momentum Matrix: International Journal of Communication, Tourism, and S
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/momat.v3i3.707

Abstract

Educational tourism based on fruit-farming production holds great potential, but its marketing management often runs partially and has not yet been collaborative, so destination competitiveness is not yet optimal in the digital era. This study aims to analyze the forms and patterns of collaboration among stakeholders, identify the role of digital media, and formulate a marketing-collaboration model for educational tourism based on fruit-farming production. The study uses a qualitative approach with a case-study strategy at the Fruit Garden Educational Tourism site, Batu City, Malang, East Java. The research population comprised destination stakeholders, while the sample was determined purposively at twelve informants representing five pentahelix elements: government, business actors, community, academics, and media. Data were collected through in-depth interviews, observation, documentation, and digital content analysis, then analyzed using the Miles and Huberman interactive model — data reduction, data display, and conclusion drawing — complemented by content analysis, with validity maintained through triangulation. The results show that collaboration among the five elements has formed but remains informal and incidental, with the manager as the dominant actor. Digital marketing is not yet planned, and content showing visitors' direct experience achieves the highest engagement compared to promotional content. The study concludes that strengthening marketing requires a structured collaboration model covering joint planning, division of roles, joint content production, digital distribution, and periodic evaluation, with the learning experience highlighted as the destination's main value.
An in Vitro Study of Antimicrobial Resistance on Medical Instruments Before Sterilization as a Basis for Strengthening Infection Prevention and Control and Antimicrobial Stewardship Woro Hapsari; Sajidan Sajidan; Suranto Suranto; Nur Hafidha Hikmayani
Proceeding International Collaborative Conference on Multidisciplinary Science Vol. 3 No. 1 (2026): June : ICCMS (Proceeding International Collaborative Conference on Multidiscipl
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/iccms.v3i1.283

Abstract

Antimicrobial resistance (AMR) has emerged as a major global public health challenge, compromising patient safety and the effectiveness of healthcare delivery. Medical instruments contaminated prior to sterilization may function as reservoirs of pathogenic microorganisms, including multidrug-resistant bacteria, thereby increasing the risk of healthcare-associated infections (HAIs) and facilitating the dissemination of antimicrobial resistance within healthcare environments. Despite the critical role of sterilization in interrupting microbial transmission, limited evidence is available regarding bacterial contamination and antimicrobial resistance profiles of medical instruments before sterilization. Characterizing these contaminants is essential for optimizing Infection Prevention and Control (IPC) measures and supporting evidence-based Antimicrobial Stewardship (AMS) programs. Therefore, this study aimed to identify bacterial contaminants on medical instruments prior to sterilization and to characterize their antimicrobial resistance profiles.
Co-Authors Achmad Azid Achmad Nurmandi Adcharina Pratiwi Adcharina Pratiwi Ade Jubaedi Ade Septiana Adhie Dwi Nofyanto SP Adi Kurniawan aditya permana putra Afrika Andriyani Agung Widodo Agus Wanto Agus Yudiansyah Agus Yulianto Ahmad Fuadi Asy'ari Akor Sitepu Ali Fais Ali Usman Amirul Mustofa Andika Windi Nur Sodikin Andre Setiawan Andrian Ibrahim Andy Nurkholiq Angga Firmansyah Anggraini Puspa Wardha Anggun Wahyuni Sari Dewi Anis Suciaty Ramio Aprizal Sobriyanto Ardi Setia Nugraha Ardian Sanjaya Ari Nidhi Astuti ARI PITOYO Ariestika, Elsa Arif Atmunandar Arif Maulana Syamsu Asyifa Ullina Nur Azarin Carissa Putri Laksmi Bagus Suryo Batara Yoki Putra Bima Adi Bagaskara Cahyaning Dyah Asari Cahyaning Dyah Asari Cahyo Prasetyo Candra Kurniawan Chandra Sasongko Damayanti, Elok Dedi Alfatoni Desna Dwi Cahyani Dewi Anita Sari Dhany Efita Sari Dian Fitria Saputri Dewi Dian Syuriadi Putra Duhita Kurnia Dwi Aprilianto Dwi Waluyo Beni Eko Bagus Fahrizqi Eko Supriyanto Elva Setiawati Engga Frastya Eno Irdianto Eny Haryati Erik Widiyanto Etika Muslimah Farid Adi Prasetya Faturahman Fadilah Ferdi Zulkarnain Ferdiansyah Ferdiansyah Ferdyans Ichsan Pratama Ferra Ayu Reysta Fibria Hadi Sucihno Fiko Hasvivi Fitri Oktaviani Frans Nurseto Frans Nuseto Gatot Widya Anggara Hany Puspa Nirmala Hendra Lesmana Herman Tarigan HERU SETIAWAN Heru Sulistianta Ifandari Ifandari Ima Rahayu Imam Mahfud Indah Pratiwi Indah Pratiwi Indianto Indianto Indriyanto Indriyanto Irfandri Vaniko Negara Ivan Kurnia Reza Janter Ignatius Simatupang Jhody Nala Fraya Jodieka Permadi Julianda Triiman Saputra Juni Prasetyo Kharina Oktaviana Knut F. Kramer Koko Hadi Mardanto Kuswaji Dwi Priyono Lungit Wicaksono M Irfan Syahreza M Joko Setiawan Marta Dinata Miftahul Mahmudah Mita Laksmi Edwina Moh. Chairil Asmawan Monalisa Monalisa Much Djunaidi Muhamad Nur R Muhammad Aldino Muhammad Gandi Maulana Muhammad Indra Kurniawan Muhammad Ishaq Gery Muhammad Minan Chusni Muhammad Musrofi Muhammad Najibul Afan Muhammad Ranggani Muhammad Robbi Armaica Muhammad Yogi Rivaldi Muhtadi Muhtadi Mustika Sari Nia Rahmawati Nils B. Kerpen Nita Etikawati Norma Puspitasari Novika Candra Kasih Nuha Nur Azizah Nur Fathurahman R Nur Hafidha Hikmayani Nurgiyatna Oki Rinoki Okvian Eri Anggradinta Oliver Kunst P. Eko Prasetyo Pandu Darma Wardani Rachmi Marsheilla Agus Rahmat Hermawan Ramadhani Ardi Pratiwi Ratih Pratiwi Reki Saputra Restiana Annisa Restu Afrianto Rahman Reza Pahlefi Reza Stiawansyah Ricky Putra Alit Ridwan Dwi Saputra Rino Anugrah Risky Aditya Riza Fahmi AlFaqih Rizki Adhi Wijaya Rizki Anggara Rohayatin, Titin - Roikhan Falah Roni Sacta Mirza Rony, Zahara Tussoleha Ryan Hidayat Sajidan Sajidan Sapto Nugroho Sari, Felinda Sena Dwi Laksono Sentot Budi Rahardjo Sholihah Sholihah Singgih Pradipto Siti Nandiroh Solichatun Solichatun Sri Karyati Sudirman Husin Sulistyo Saputro Surani Dwi Astuti Suranto Suranto Suratman Suratman Surisman Surisman Surya Jatmika Sutrisno Agus Setiadhi Syahrofi Adi Putra Syamsul Arifin Tanjung Ardo Teddy Afri Suhendri Tedi Kurniawan Tommy Hardiyanto Totok Budi Santosa Tri Asri Sholly Hajmi Tuis Susanto Tulus Warsito Ulung Pribadi, Ulung Umi Fatmawati Velly Asvaliantina Wahyudi Kumorotmo Wayan Adnyana Widjo Kongko Widodo S. Pranowo WIDYA MUDYANTINI Windy Anugrah Kurniawan Wiyono Wiyono Woro Hapsari Y. Nining Sri Wuryaningsih Yandi Mulyawan Yandri Nauli Yani Sukriah Siregar Yoga Harlis Sidiawan Yoga Septia Yudhicara Yudhicara Yulia Novarita Yuswan Hadi Ziko Fajar Ramadhan