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All Journal International Journal of Power Electronics and Drive Systems (IJPEDS) MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Equator Journal of Management and Entrepreneurship Jurnal Pendidikan Jasmani Jurnal Ilmu Manajemen (JIM) Al-Iqtishad : Jurnal Ilmu Ekonomi Syariah (Journal of Islamic Economics) Jurnal Penelitian Humaniora Jurnal Manajemen Teori dan Terapan Jurnal Ekonomi Syariah Teori dan Terapan JURNAL EKONOMI DAN BISNIS AIRLANGGA Jurnal Ekonomi dan Bisnis Islam al-Uqud : Journal of Islamic Economics Civil Engineering Journal Albacore : Jurnal Penelitian Perikanan Laut Jurnal Ekonomi & Keuangan Islam Conference SENATIK STT Adisutjipto Yogyakarta Management and Economics Journal (MEC-J) Aptisi Transactions on Technopreneurship (ATT) J-Dinamika: Jurnal Pengabdian Kepada Masyarakat JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Accounting and Management Journal Jurnal Berdaya Mandiri BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Abdimas Pariwisata Airlangga Journal of Innovation Management Airlangga International Journal of Islamic Economics and Finance Yumary: Jurnal Pengabdian kepada Masyarakat Abdi Masya Ilomata International Journal of Social Science Jurnal Pengabdian Teknologi Tepat Guna Unram Journal of Community Service (UJCS) Al-Buhuts (e-journal) Unnes Journal of Mathematics Education PERWIRA - Jurnal Pendidikan Kewirausahaan Indonesia Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Jurnal Pengabdian Inovasi dan Teknologi Kepada Masyarakat Jurnal Manajemen dan Perbankan (JUMPA) The Indonesian Journal of Gastroenterology, Hepatology and Digestive Endoscopy International Journal of Emerging Issues in Islamic Studies Southeast Asian Business Review Journal of Community Services and Engagement: Voice of Community (VOC) eJEBA Berbakti
Ari Prasetyo
Departemen Ekonomi Syariah - Fakultas Ekonomi Dan Bisnis - Universitas Airlangga
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Aplikasi Oven untuk Meningkatkan Produktivitas dan Efektivitas Produksi Roti di UMKM Rara Kitchen Rovianto, Eki; Muslim, Riyadi; Ilham Akbar, Hammar; Pramudi, Ganjar; Prasetyo, Ari; Harsito, Catur
JDISTIRA - Jurnal Pengabdian Inovasi dan Teknologi Kepada Masyarakat Vol. 6 No. 1 (2026)
Publisher : Yayasan Rahmatan Fidunya Wal Akhirah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58794/jdt.v6i1.1724

Abstract

Proyek pengabdian masyarakat ini memberikan bukti bahwa mesin oven dengan dimensi yang lebih besar dapat meningkatkan produktivitas dan efektivitas pembuatan roti. Mesin oven memungkinkan untuk memanggang beberapa jenis roti yang ada pada UMKM Rara Kitchen dengan waktu yang lebih singkat, terutama untuk Bolu Panggang.  Peningkatan produksi roti akan berdampak pada penghasilan UMKM dan juga masyarakat di sekitar UMKM. Peningkatan hasil produksi dapat mendorong terbukanya lapangan pekerjaan baru untuk membantu proses produksi roti di UMKM Rara Kitchen. Produksi roti bolu menggunakan mesin oven dapat mempersingkat waktu pembuatan dari yang awalnya 450 menit untuk 10 loyang menjadi 45 menit. Efektivitas yang dihasilkan menggunakan mesin oven dapat meningkat hingga 900%. Meningkatnya efektivitas produksi membuat keuntungan per bulan naik sebesar 92.8%. Selain itu, dampak lain dari program ini adalah meningkatnya jumlah pembelian bahan baku pembuatan roti di sekitar lokasi UMKM, di mana ini berdampak pada perputaran ekonomi yang lebih cepat pada toko bahan kue dan toko kelontong.
The Effect of Experience Quality on Customer Loyalty (Evidence From a Coffee Shop) Kartika, Nurullaily; Usman, Indrianawati; Lestari, Yetty Dwi; Wurjaningrum, Febriana; ​Auliandri, Tuwanku Aria​; Barinta, Dunga Dwi; Chrysanti, Laurencia
JURNAL AKUNTANSI DAN MANAJEMEN Vol 9 No 2 (2025): Accounting and Management Journal
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/amj.v9i2.8324

Abstract

The study aims to examine the influence of experience quality on customer perceived value and customer satisfaction, and to see its impact on Amstirdam Coffee customer loyalty. Respondents in this study numbered 222 people who are Amstirdam Coffee customers and have visited and purchased Amstirdam Coffee products more than once. Data collection in this study was conducted by distributing online questionnaires. This study used Structural Equation Modeling (SEM) and was tested using SmartPLS software.  The results show a positive and significant influence of experience quality on customer perceived value and customer satisfaction. However, this study also found a positive, insignificant relationship between experience quality and customer loyalty.
Improving Motor Vehicle Insurance Claim Efficiency Using Value Stream Mapping Yudana, I Made Balik; Wurjaningrum, Febriana; Hidayat, Taufiq; Setiadi, Iwan Kresna
Ilomata International Journal of Social Science Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i1.1977

Abstract

This study aims to evaluate and improve the efficiency of the motor vehicle insurance claim process at PT Asuransi Jasaraharja Putera (JRP) through the implementation of Lean Management using Value Stream Mapping (VSM). Data were collected through field observations, in-depth interviews, and analysis of claim documentation from 2021 to 2024. The Current State Map revealed that the average claim completion time was 86 days, significantly exceeding the company’s Service Level Agreement (SLA) of 14 working days. By applying seven VSM tools such as Process Activity Mapping (PAM), Quality Filter Mapping (QFM), and Decision Point Analysis (DPA), the study found that 46% of total activities were non-value-added (NVA). Major inefficiencies were identified in redundant data entry, prolonged approval processes, and manual document handling. The redesigned Future State Map proposes digital process integration and automation to eliminate waste and reduce cycle time. A Fishbone analysis identified six key sources of inefficiency related to human factors, methods, machines, materials, environment, and measurement. The optimized process is projected to reduce claim processing time by approximately 40% and improve customer satisfaction. Overall, this research highlights the novelty of applying VSM for digital process optimization in Indonesia’s insurance industry, demonstrating its effectiveness in enhancing operational efficiency and supporting digital transformation.
Spiritual Capital Innovative Work Behavior and Subjective Well Being of Startup Founders Agustina, Tri Siwi; GENÇ, Abdullah Talha; Prasetyo, Ari
Aptisi Transactions On Technopreneurship (ATT) Vol 8 No 1 (2026): March
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v8i1.614

Abstract

The rapid growth of the startup ecosystem in Indonesia presents substantial opportunities as well as significant challenges for startup founders, particularly in maintaining their subjective well-being. This study aims to examine the effect of spiritual capital on the subjective well-being of startup founders in Surabaya, Indonesia, with innovative work behavior as a mediating variable. This study adopts a quantitative research design using survey data collected from 107 startup founders through a structured questionnaire. The sampling technique employed was convenience sampling. This study employs a reflective measurement model for all latent constructs within the PLS-SEM framework. The findings reveal that spiritual capital has a positive and significant effect on the subjective well-being of startup founders. Furthermore, innovative work behavior partially mediates the relationship between spiritual capital and subjective well-being. These results indicate that spiritual capital not only directly enhances subjective well-being but also indirectly contributes through the promotion of innovative behaviors among startup founders.
Co-Authors Abdul Hafid B Abdul Ngalim Abdurrahman, Zakaria Husein Achmad Nur Iman Achmad Zaini Adhyaksari, Apriliana Adienya, Gigih Adika, Dimas Aditya Saputra Agus Santoso Ahmad Rizki Sridadi Aji, Mochamad Syafruddin Akbar, Hammar Ilham Al Mustofa, Muhammad Ubaidillah Alfina Taswirul Fanni Altair, Garin Rachmad Amalia, Hani Khairo Amanda Maulidiyah Firdaus Amri, Husnia Sholihatin Anantika Hanum Pratiwi Anantika Hanum Pratiwi, Anantika Hanum Andriyanto, Solikin Angga Bayu Pradhana Angga Bayu Pradhana, Angga Bayu Angga Dharmawan Anggraeni Dwi Briliantini Anugrahadi, Yoga Dwi Aoliyah Firasati Aprilia Kinasih Putri Ramadhani Aprilia Kinasih Putri Ramadhani, Aprilia Kinasih Putri Ari Prasetyo Arief Sabda Pietra Mukti Sutikno Armeita Maya Shanty Auliya Walidani Syafitri Awaludin, Azrul Afrillana Azhar Alam Barinta, Dunga Dwi Berliandaldo, Mahardhika Bhaskoro, Begawan Hero Bhirawa Anoraga Bhirawa Anoraga, Bhirawa Budiana, Eko P. Cholil, Muhammad Chrysanti, Laurencia Danardono Danardono Darmayani, Aritantri Dea Yovita Purnomo Dhedi Widihartanto Diah Ayu Legowati Didik Prasetyo Dimas Rahadian Aji Muhammad, Dimas Rahadian Aji Dody Ariawan Dzakiy Pradana, Defasta Eko Sri Wiyono Elnissa Hanifah Onggrasari Emi Widiyanti Fardan, Muhammad Faris Farida, Rahma Afifah Nur Febriani, Falentina Ferdian Dwi Krismonicha GENÇ, Abdullah Talha Gusti Fauza, Gusti Halimatussa'idah Halimatussa'idah Hamid Abdillah Hanifa Nurhidayati Hanun, Sabrina Harjanto Saputro Harjanto Saputro, Harjanto Harsito, Catur Hendratmi, Achsania Hendratmi Hidayatullah, Taufiq Asy'ari Hijroh Rokhayati, Hijroh Hilmi Nabila, Talitha Ibnu Jauzi Ilham Akbar, Hammar Imron Mawardi Indra Rahmadi Indra Rahmadi, Indra Indrianawati Usman Intan Kusuma Pratiwi Intan Kusuma Pratiwi, Intan Kusuma Intan Sari, Ayu Iqbal Ramadhan, Musyaffa Iwan junaedi Iwan Kresna Setiadi Jati, Raditya Prawita Joko Riyanto Kartika, Nurullaily Khairunnisa Khairunnisa Kinan Bahuweda Maulana Kinan Bahuweda Maulana, Kinan Bahuweda Kusumaningdyah N.H Lee, See Young Lenga, Karolina Wako Lenggana, Bhre Wangsa Lidia Ralina Lutfi, Bintang Aulia M Iqbal Taufiqurrahman Sunariya Majid, Imam Abdul Markhamah Marlida, Salma Masruroh, Amalia Mawahyudi Maziyah Mazza Basya Mega Ayuning Tyas Mega Ayuning Tyas, Mega Ayuning Milla Rahma Fiqhyany Milla Rahma Fiqhyany, Milla Rahma Mochammad Nuril Misbach Muhamad Nafik Hadi Ryandono, Muhamad Nafik Muhammad Muinudinillah Basri, Muhammad Muinudinillah Muhammad Nurul Qomaruddin Muhammad Rifqi Muhammad Ubaidillah Al Mustofa Muji Rahayu Munifatussaidah, Asma Muslim, Riyadi Nanda Shelia Naufal, Enrikko Ahmad Nimas Anggita Iddo Driantami Nirbita Muhammad, Dynoviar Niswatul Ma'azah Notonugroho, Anung Novandi Arif Pratama Novandi Arif Pratama, Novandi Arif Novita Andriana Nur Shofa Barkhiyyah Nurkaromah Dwidayati, Nurkaromah Nurrahmani, Rania Divia Nurul Hidayati Nurul Muhayat OKID PARAMA ASTIRIN Okid Parama Astirin Pambudi, Ganjar Patricia, Enina Penatari, Resi Intan Pertiwi, Tanza Dona Prabowoputra, Dandun M. Pramudi, Ganjar Pranata, Puguh Puji Astuti Qoidah Weka Aristawati Qomaruddin, Muhammad Nurul Raditya Prawita Jati Rahmadi, Dinda Putri Rahmawati, Estina Ranty, Stefanus Satrio Ratanachu-ek, Thawee Reynanda A.R Reza Maulana Ririn Tri Ratnasari Risky Okta Dwi Putra Rizky Aldi Setianda Rizky Aprilian Kusuma Dewi Robertus Bellarminus Krisna Wijaya Rovianto, Eki Sabila Wardatussa'adah, Hilya Sakti, Viky Pemuda Indra Saputra, Deky Chandra Sarah Aulia Rahma Septiyanto, Muhamad D. Septiyanto, Muhamad Dwi Setiawan, Ilyas Nur Setyaningrum, Desy Shanty, Armeita Maya Shinta Puspitasari Hidayat Sitorus, Lorensia Soleh, Mochammad Soraya Rizky Widyanti Subagio Saputro, Wahyu Syamsul Hadi Tatik Mursiah, Tatik Taufiq Hidayat Thomas Prasetyo, Thomas Tika Widiastuti Tisof Amri Izar Aminulloh Titis Srimuda Pitana, Titis Srimuda Tri Siwi Agustina Triyanta Yuli Pramana Tuwanku Aria Auliandri Tuwanku Aria Auliandri, Tuwanku Aria Universitas Airlangga, Indonesia, Hinanda Tomi Adikoro Virda Yusniawati Wahyu Maulana Ibrahim Wednesdayanti Angelia Putri Wednesdayanti Angelia Putri, Wednesdayanti Angelia Wianto, Ardian Ozzy Widihartanto, Dhedi Widyanti, Soraya Rizky widyantoro, satrio Winarto, Mikhael Bima Yan Putra Timur Yanti Andiani Yetty Dwi Lestari Yoga Dwi Anugrahadi Yoga Dwi Anugrahadi Yudana, I Made Balik Yusril Yusril Zakik, Zakik ​Auliandri, Tuwanku Aria​