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Hari Mulyadi, Hari
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Arts Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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Journal : Jurnal Manajemen Pelayanan Publik

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Public Service Management Approach to Teaching Factory Design at SMK Wahidin Cirebon for Soft Skills Improvement through Work Culture in Retail Education Nurhasanah, Nurhasanah; Ahman, Eeng; Dahlan, Dadang; Mulyadi, Hari
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.65596

Abstract

This research purposed to design a Teaching Factory (TeFa) learning model based on work culture principles to enhance students’ soft skills in retail education, focusing on Public Service Management and Organization. The research was conducted at SMK Wahidin Cirebon and partner vocational schools, the model provided students with hands-on experience in authentic, service-oriented retail activities reflecting real workplace environments. The study used a Research and Development (R&D) approach, adapting Borg & Gall’s (2003) model into a Four-D Model (Define, Design, Develop, Disseminate). Participants included 396 11th-grade Retail Business students from SMK Wahidin Cirebon and five vocational schools in West Java. The model integrated Kaizen-based work culture; which are Seiri, Seiton, Seiso, Seiketsu, and Shitsuke; into teaching factory learning to simulate public service industry standards. Validation confirmed that the TeFa BK model met quality criteria, while trials showed its practicality (teacher performance), effectiveness (improved students’ soft skills), and positive student responses. Students achieved an average soft skills improvement of 18.36 points (p < 0.001), with consistent results across schools. The novelty lies in applying public service management and organization principles within a Kaizen-informed work culture, producing a scalable, effective Teaching Factory model for vocational retail education.
Co-Authors - Sapriya Adib Sultan, Adib Adriani, Deni Ahmad Hudaiby Galih Kusumah Aji, Sunan Purwa Alif Ringga Persada, Alif Ringga Amir Machmud, Amir Anita Permata Sari Arfiansyah, Ferry Ari Irawan Arika, Deki Askolani Askolani, Askolani Asnimawati, Asnimawati Asti Nur Aryanti Azeti, Senja Bambang Widjajanta, Bambang Budhi Pamungkas Gautama, Budhi Burhanudin, Moch Aziz Butar Butar, Senita Chairul Furqon, Chairul Christianingrum Dahlan, Dadang - Dian Susanti Dibias Lazuardi Maulid Disman, Disman Dude, Susana Avila Eded Tarmedi, Eded Edutivia Mardetini, Edutivia Eeng Ahman, Eeng Elizal, Elizal Elly Malihah Endang Supardi, Endang Fadhilla, F Fahmi, Radiyul Fatharani, Afina Fathurrohman, Firdaus Fitria Sari Furqon, C Girang Razati, Girang Graha, Putra Hanifan Hafizhah, Khansa Handayani, Nunik Dwi Haniva, Respita Hasanuddin Hasanuddin Heny Hendrayati Hermayanti, Mega Ikaputera Waspada, Ikaputera Imas Purnamasari Imbragia, Sindi Tasya Janah Sojanah, Janah Joko Samiaji Kamilia, Fitria Fii Silmi Kaaffah Kurjono Kurjono, Kurjono Kurniawati , Susanti Kusnendi, Kusnendi Kusuma, Andita Delya Lazuardi Imani Hakam Lili Adi Wibowo Lizein, Baandaalr M. Arief Ramdhany Machmuda, Amir Mahri, A. Jajang Warya Marceilla Hidayat, Marceilla Merliyani Mardhatillah, Merliyani Meta Arief, Meta Millah, Ana Inayatul Nana Supriatna Nani Sutarni Navik Istikomah Nina Marliana, Nina Nurhasanah Nurhasanah Nuryanti, B Lena Oce Ridwanudin Palupi Permata Rahmi Perdana, Yoga Permata, Shintia Poy Saefullah Zevender Pranamulya, Yoga Pranata, Rengga Madya Prasetio, Bayu Pratomo, Raden Putra Kurnia Prawiranegara, M R Puspo Dewi Dirgantari Putri Purnamasari Rahayu, Widiana Ramadhan, Rizal Dwiki Ramadhani, Ulfha Rasto, Rasto Rasyd, Muhamad Rafi Abdul Ratih Hurriyati Rd. Dian Herdiana Utama, Rd. Dian Herdiana Rela Trigantiarsyah, Rela Rezky, Dikanio Ridwan Purnama, Ridwan Riri Trinanda Roni Saftari Rosalina, Eneng Seli Rukmana, Kholidah Hardiyanti Shinta Safitri, Camelia Saputra, Jumadil Sianturi, Putri Febrima R Soviyanti, Ova Sulastri, S Sumantri, Dadan Supriatna , Nana Suryana Suryana Sya'ban, Ilham Muhamad Thahara, Intan Putri Twum, Silas Utama, Dian Utama, R Dian H Vanessa Gaffar Widjadjanta, Bambang