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All Journal Katalogis Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Jurnal Al-Ijtimaiyyah Jurnal Akuntansi dan Pajak Journal of Education Technology Jurnal Komunikasi Profesional International Journal of Economics, Business and Accounting Research (IJEBAR) Journal of Governance and Local Politics (JGLP) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Contemporary Governance and Public Policy Tolis Ilmiah: Jurnal Penelitian Journal of Government and Politics (JGOP) Indonesian Journal of Intellectual Publication (IJI Publication) Journal of Governance and Policy Innovation (JGPI) Global Abdimas: Jurnal Pengabdian Masyarakat Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Jurnal Ilmu Hukum, Humaniora dan Politik (JIHHP) Jurnal Cendekia Mengabdi Berinovasi dan Berkarya INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER) Tolis Mengabdi : Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat dan Riset Pendidikan Indonesian Journal of Intellectual Publication (IJI Publication)
Mohammad Sawir
Universitas Madako
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences Transportation Other

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Journal : Katalogis

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KUALITAS PELAYANAN AKADEMIK DI FAKULTAS ILMU SOSIAL DAN ILMU POLITIK UNIVERSITAS MADAKO KABUPATEN TOLITOLI PROVINSI SULAWESI TENGAH Sawir, Mohammad
Katalogis Vol 5, No 2 (2017)
Publisher : Katalogis

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Abstract

This research aims at determining the quality of academic services at the Faculty of Social and Political Sciences of Madako University. This research uses the theory of service quality proposed by Zenthaml Parasuraman. Type of research is qualitative. The informants of this research consist leccturers, teaching staff, students and alumni who are determined purposively, with data collection methods consisted of observation, interviews and documentation. Data analysis techniques include data reduction, data verification and drawing conclusions. Research results indicate that the quality of academic services in the context of teaching and learning process in Faculty of Social and Political Sciences of Madako University is not qualified yet. This is evidenced by five dimensions used as a benchmark; barely four dimensions go well namely the dimensions of Reliability, Responsiveness, Assurance and Empathy. While the dimension of tangible is inadequate therefore the academic services are not running properly. This is due to the unavailability of sufficient facilities that can support the lecturing process, such as unavailability of representative study room, unavailability of lecture rooms, unavailability of parking space, unavailability of worship facilities and library facilities that are not functioning.
Co-Authors . Mujadi A Asdar Abd Kahar Abd. Kahar Abdul Kahar Abdul Wahid Safar Ade Risna Sari Agus Hardaya Anastasia Murdyastuti Andi Nur'Aini ANDRY, ANDRY Anirwan Anirwan Arfan Arfan Arfan ARIE AMBARWATI AYU LESTARI Ayu Lestari Bambang Surahman Bantilan, Moh. Ma’ruf Barlian, Barlian Basri, Abdul Rahman Betaubun, Restu Monika Nia Chairul Insani Ilham Daniati Hi Arsyad Daniel Happy Putra Eka De Patmonsela Liow Erlita Khrisinta Dewi Erna Hendrawati Faisal Abubakar Gafar, Masrin H. Tammubua, Milcha Hary Yuswadi Heppi Syofya, Heppi Hezron Sabar Rotua Tinambunan Idris, Muhammad Farid Iskandar Kahar Gani Kamaluddin, Santrio Karinda, Kisman Laili, Izzatul Lestari, Juli M. Mandosir, Yohanis Makmur, Syarif Maradona, Zadrak Awan Masrin Gafar Moh. Ma'ruf Bantilan Muhammad Iqbal Muhammad Kasim Muhammad, Rivaldhy N. N. Muhammad, Rivaldhy Nanda Saputra Nasruddin Nuraini, Andi Nur’aini, Andi Nurhidayati Nurhidayati Nursam Nursam Nursam Nursifa Nursifa Nursifa Nursifa, Nursifa NURSIN, ERWIN Pairan . Pende, Hasanuddin H Pongtuluran, Rhina Qomarrullah, Rifiy Qomarrullah, Rif’iy Rachmawati Novaria Rahmadani, Ulfa Rif'iy Qomarrullah Rini Fatmawati Rosalina Andriyani Ebang Pareira S, Lestari Wulandari Safar , Abd Wahid Salampessy, Maryam Siswanta Sri Mulyono Sriyakul, Thanaporn Sugeng Santoso Sumardi . Suratni Suratni Susilawati, Susilawati Susilawaty Susilawaty, Susilawaty Syarif Makmur Tambawang, Laela Tanggahma, Biloka Teguh Setiawan Wibowo Thoif, Muhamad Verawaty Verawaty Widyanto, Zainal Wulandari S, Lestari Zulkifli Ayub