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All Journal Katalogis Jurnal Kesehatan Masyarakat Dharmakarya : Jurnal Aplikasi Ipteks Untuk Masyarakat Jurnal Manajemen Pelayanan Publik Journal of Governance Jurnal Akuntansi dan Pajak Journal of Dedicators Community Alignment: Journal of Administration and Educational Management Jurnal Komunikasi Profesional International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ekonomi Manajemen Sistem Informasi Musamus Journal of Public Administration Journal of Governance and Local Politics (JGLP) Jurnal Prakarsa Paedagogia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Contemporary Governance and Public Policy Tolis Ilmiah: Jurnal Penelitian Aksiologi : Jurnal Pendidikan dan Ilmu Sosial Indonesian Journal of Intellectual Publication (IJI Publication) PROFICIO: Jurnal Pengabdian Masyarakat JAGO TOLIS : Jurnal Agrokompleks Tolis Jurnal Ekonomi Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Jurnal Ilmu Hukum, Humaniora dan Politik (JIHHP) Jurnal Pengabdian Masyarakat Nusantara SABAJAYA Jurnal Pengabdian Kepada Masyarakat Jurnal Cendekia Mengabdi Berinovasi dan Berkarya Tolis Mengabdi : Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat dan Riset Pendidikan Ardhi: Jurnal Pengabdian dalam Negri Indonesian Journal of Intellectual Publication (IJI Publication) Makapande: Jurnal Pengabdian Kepada Masyarakat INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER)
Mohammad Sawir
Universitas Madako Tolitoli
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Journal : Katalogis

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KUALITAS PELAYANAN AKADEMIK DI FAKULTAS ILMU SOSIAL DAN ILMU POLITIK UNIVERSITAS MADAKO KABUPATEN TOLITOLI PROVINSI SULAWESI TENGAH Sawir, Mohammad
Katalogis Vol 5, No 2 (2017)
Publisher : Katalogis

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Abstract

This research aims at determining the quality of academic services at the Faculty of Social and Political Sciences of Madako University. This research uses the theory of service quality proposed by Zenthaml Parasuraman. Type of research is qualitative. The informants of this research consist leccturers, teaching staff, students and alumni who are determined purposively, with data collection methods consisted of observation, interviews and documentation. Data analysis techniques include data reduction, data verification and drawing conclusions. Research results indicate that the quality of academic services in the context of teaching and learning process in Faculty of Social and Political Sciences of Madako University is not qualified yet. This is evidenced by five dimensions used as a benchmark; barely four dimensions go well namely the dimensions of Reliability, Responsiveness, Assurance and Empathy. While the dimension of tangible is inadequate therefore the academic services are not running properly. This is due to the unavailability of sufficient facilities that can support the lecturing process, such as unavailability of representative study room, unavailability of lecture rooms, unavailability of parking space, unavailability of worship facilities and library facilities that are not functioning.
Co-Authors A Asdar A Asdar Abd Kahar Abd. Kahar Abda Abda Abdul Kahar Abdul Wahid Safar Ade Risna Sari Ade Risna Sari Agus Hardaya Amanda Octaviani Anastasia Murdyastuti Andhy Saputra Andi Annisa Nurlia Mamonto Andi Nur'Aini Andi Nuraini Anirwan Anirwan Antonius M. K Letsoin Apriyani Apriyani Arfan ARIE AMBARWATI Artika Artika Ayu Lestari AYU LESTARI Ayu Lestari Bambang Surahman Bantilan, Moh. Ma’ruf Barlian Barlian, Barlian Benediktus Yoseph Engelbertus Rumlus Chairul Insani Ilham Daniati Hi Arsyad Daniel Happy Putra Dexi Triadinda Dini Yani Eka De Patmonsela Liow Elvira M. Usulu Erlita Khrisinta Dewi Erma Maslahatul Umami Erna Hendrawati Erwin Nursin Faisal Abubakar Farida Tuharea Fredrik Sokoy Gafar, Masrin Harbani Paruki Hary Yuswadi Henra Rasa Putra Heppi Syofya, Heppi Hezron Sabar Rotua Tinambunan Husna Annur I Putu Eka Wijaya Putra I Wayan Arthana Indriyani Indriyani Iqbal Miftakhul Mujtahid Iqbal Miftakhul Mujtahid Iqbal Miftakhul Mutjahid Iskandar Ista Dewi Izzatul Laili Jonni Siahaan Karmila Risa Karyono Karyono Kiki Amalia Kurdi Kurdi Laela Tambawang Lestari Wulandari Lestari Wulandari S Makmur, Syarif Maryam Salampessy Masrin Gafar Mega Fatimah Rosana Meita Istianda Milcha Handayani Tammubua Moh Fadel Rifai Moh. Ma'ruf Bantilan Moh. Wahyu Mohammad Rosid Mudatsir Muhamad Yamin Noch Muhammad Iqbal Muhammad Kasim Muhsin Efendi Mustajab, Duta Nanda Saputra Nasruddin Nuraini, Andi Nur’aini, Andi Nurhalisa Nurhidayati Nurhidayati Nurlia Nurlia Nursam Nursam Nursam Nursam Nursam Nursifa Nursifa Nursifa Nursifa, Nursifa Pairan . Pende, Hasanuddin H Rachmawati Novaria Rachmawati Novaria Ramdan Yusuf Rhina Pongtuluran Rian Christian Sondakh Rif'iy Qomarullah Rif'iy Qomarrullah Rif’iy Qomarrullah Rini Fatmawati Rivaldhy N Muhammad Rivaldhy N. Muhammad Rivaldhy N. Muhammad Ro'son, Andarias Robo, Salahudin Rosalina Andriyani Ebang Pareira Rulinawaty Rulinawaty S, Lestari Wulandari Safar , Abd Wahid Salampessy, Maryam Santrio Kamaluddin Sarfika Pika Siswanta Siti Fatimah Siti Nur Hazanah Sri Mulyono Sugeng Santoso Suratni Suratni Suratni Suratni Susilawati Susilawati, Susilawati Susilawaty Syarif Makmur Syarifuddin Hafid Taqwa Taqwa Teguh Setiawan Wibowo Thanaporn Sriyakul Usman Pakasi Verawaty Verawaty Yos Wandik Yoseph Engelbertus Rumlus, Benediktus Zulkifli Ayub Zulkifli Ayub