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Yani Restiani Widjaja, Yani Restiani
Universitas Adhirajasa Reswara Sanjaya
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TINJAUAN LITERATUR: PENERAPAN TEORI ORGANISASI DALAM KONTEKS MANAJEMEN RUMAH SAKIT Pipang Patasik, Kevin; Sri Widya Astuti, Baiq; Purwadhi, Purwadhi; Restiani Widjaja, Yani
NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Vol 12, No 6 (2025): Nusantara : Jurnal Ilmu Pengetahuan Sosial
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jips.v12i6.2025.2384-2387

Abstract

Perkembangan peradaban manusia yang terus melaju pesat, tidak menyangkal bahwa kegiatan organisasi era modern membutuhkan teori-teori manajemen dalam mencapai tujuan. Teori organisasi dan penerapannya dalam konteks rumah sakit akan dikaji melalui pendekatan literature review. Literatur yang dikaji mencakup jurnal nasional dan internasional yang relevan dengan tema organisasi rumah sakit dan manajemen layanan kesehatan. Hasil review menunjukkan bahwa teori birokrasi klasik, kontingensi, sistem terbuka, dan organisasi pembelajar merupakan kerangka teoritis yang umum digunakan. Setiap teori memiliki keunggulan dan keterbatasan tergantung pada konteks dan kompleksitas organisasi rumah sakit. Kajian ini memberikan wawasan tentang perlunya pendekatan teoritis yang adaptif dan integratif.
The Relationship Between Work Shifts and Changes in Vital Signs of Health Workers: A Quantitative Study in Amalia Medika Pelalawan Riau Hospital Pertiwi, Shanti Asih; Wahyudi, Bayu; Widjaja, Yani Restiani
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 2 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i2.1172

Abstract

This study aims to determine the effect of work shifts on changes in vital signs of health workers at Amalia Medika Pelalawan Riau Hospital, including blood pressure, pulse frequency, body temperature, respiratory frequency, and oxygen saturation. The method used is verifiable quantitative research with a comparative design. The research population is all health workers who work with a shift system at Amalia Medika Pelalawan Riau Hospital as many as 26 people, who are used as samples with total sampling techniques. Data collection was carried out through observation, questionnaires, and documentation, then analyzed with the Chi-Square test to determine whether or not there was a correlation of work shifts on changes in vital signs. The results of the study showed that work shifts did not have a significant effect on changes in vital signs of health workers. The Chi-Square test on blood pressure produces an Asymp value. Sig 0.444, at a pulse frequency of 0.428, at a body temperature of 0.744, at a respiratory rate of 0.541, and at oxygen saturation of 0.838, are all greater than 0.05. These findings indicate that the difference in morning, noon, and night shifts did not cause significant changes in the vital signs of health workers at Amalia Medika Pelalawan Riau Hospital. This condition shows that the shift management implemented by hospitals relatively does not cause measurable physiological impairment in health workers, although other factors such as subjective fatigue or circadian rhythm disturbances still require attention.
Strategi Human Resource Departemen Dalam Meningkatkan Produktivitas Kerja Pegawai L’Avenue Office & Residence Jakarta Selatan Marlena, Ena; Purwadhi, Purwadhi; Widjaja, Yani Restiani
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Leadership is a key factor in the success of an organization, where an effective leader is able to inspire, motivate and direct the team to achieve common goals. Human Resources Management (HRM) has an important role as a central manager and provider of human resources for other departments, with the aim of managing labor relations effectively. Productivity is a fundamental component that a company must have to achieve its stated goals, where work productivity can be influenced by resources and the employees themselves. The Human Resources Department (HRD) has a vital role in implementing management and providing motivation to employees to increase productivity and quality of work in the company. The role of the Human Resources Department in improving employee performance is by providing training for all employees from previous years in order to increase productivity. Obstacles faced in increasing productivity include the existence of employees who have old thoughts/mindsets or find it difficult to keep up with developments in digital technology, there is still poor coordination between departments, overlapping work, lack of discipline, high employee turnover. and ways to overcome the obstacles faced include the commitment and efforts of the Human Resources Department in creating training programs for all employees which are carried out periodically, conducting regular product knowledge refreshments, selection in employee recruitment so that they match their educational background
Evaluasi Implementasi Strategi Blue Ocean dalam Pengembangan Layanan Unggulan Rumah Sakit Purwadhi, Purwadhi; Widjaja, Yani Restiani; Windaswari, Gusti Ayu Rahayu; Haliem, Helena Claudia
Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) Vol 6, No 2 (2025): Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) - Desember
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jimbi.v6i2.6525

Abstract

The Blue Ocean Strategy emerges as an alternative approach to create new value through the development of flagship services that have not yet been explored by competitors. This study aims to evaluate the implementation of the Blue Ocean Strategy in the development of flagship services at XYZ Hospital. The research employs a descriptive qualitative approach with a case study design. Data were collected through in-depth interviews and internal hospital documentation, and analyzed using the ERRC Grid and Strategic Canvas frameworks. The results show that XYZ Hospital successfully created new digital and early detection–based services, which led to an increase in patient visits, satisfaction, service time efficiency, and the strengthening of the institution’s image. However, the implementation of the strategy faced challenges such as regulatory constraints, human resource resistance, and budget limitations. The success of this strategy was supported by strong management commitment and an adaptive organizational culture. This study concludes that the Blue Ocean Strategy can be effectively implemented in the context of Indonesian hospitals when aligned with market needs and organizational capacity
Evaluation of Waiting Time for BPJS Patient Prescription Services from the Perspective of Human Resource Management and Operational Processes: Study at the Outpatient Pharmacy Depot of RSUD X, Sorong Regency Batjo, Iriyanti; Yaniawati, R. Poppy; Widjaja, Yani Restiani
Business Management Vol 5, No 1 (2026): Business Management Februari
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/bisnis.v5i1.10242

Abstract

Prescription waiting time is a key indicator of pharmacy service quality that directly affects patient satisfaction and overall perceptions of hospital performance. In public hospitals, particularly among BPJS patients who dominate outpatient visits, achieving efficient waiting times remains a challenge due to workforce limitations and operational constraints. This study aims to evaluate prescription waiting time for BPJS patients and analyze the influence of human resource management (HRM) and operational processes on service efficiency at the Outpatient Pharmacy of RSUD X, Sorong Regency. This research employed a mixed-method approach with a sequential explanatory design. The study population included all pharmacy personnel and BPJS outpatient prescriptions. The quantitative phase involved five pharmacy staff selected through total sampling and 336 BPJS prescriptions obtained from a population of 2,100 prescriptions using the Slovin formula (5% margin of error) and simple random sampling. The qualitative phase included six key informants purposively selected based on their strategic roles in drug logistics, prescription services, and pharmacy operations. The results showed that prescription waiting time exceeded the minimum service standards. HRM factors including workload-based staffing, performance evaluation, and compensation systems significantly influenced service speed. Operational factors such as drug availability, use of e-prescriptions, adherence to SOPs, and compliance with the hospital formulary also demonstrated significant effects. Simultaneously, both HRM and operational processes significantly affected waiting time, with HRM identified as the dominant factor. The study concludes that prescription waiting time for BPJS patients at the Outpatient Pharmacy of RSUD X Sorong Regency has not met the minimum service standards due to HRM and operational constraints.
Implementasi Teori Organisasi Modern dalam Digitalisasi Pelayanan Publik: Studi Kasus BPJS Kesehatan Mellynia Yuniarti; ⁠Mianova Mintardi; Purwadhi Purwadhi; Yani Restiani Widjaja
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i4.8295

Abstract

Penelitian ini bertujuan untuk menganalisis transformasi organisasi BPJS Kesehatan dalam menghadapi era digital melalui penerapan teori organisasi modern, khususnya teori sistem terbuka dan teori kontingensi. Fokus penelitian adalah bagaimana struktur dan proses organisasi BPJS beradaptasi dengan perubahan teknologi dan kebutuhan masyarakat, terutama dalam implementasi fitur-fitur digital seperti Mobile JKN, antrean online, chatbot CHIKA, dan VIKA. Studi ini juga mengkaji tantangan yang dihadapi BPJS dalam mewujudkan pelayanan publik berbasis teknologi, termasuk hambatan teknis, keterbatasan sumber daya manusia, dan adaptasi peserta. Hasil penelitian menunjukkan bahwa penerapan teori organisasi modern sangat relevan dalam menjelaskan dinamika perubahan BPJS, namun keberhasilan digitalisasi masih bergantung pada sinergi antara teknologi, organisasi, dan masyarakat. Rekomendasi diberikan untuk memperkuat sistem, meningkatkan kompetensi SDM, dan mengedukasi peserta guna menciptakan layanan yang lebih inklusif dan efektif.
From Perception to Decision: The Role of Marketing Mix, Service Quality, and Consumer Trust in Medical On-Call Services Susanto, Dede Himawan Dwi; Hidayat, Dasrun; Widjaja, Yani Restiani
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.9493

Abstract

This study examines the influence of marketing strategy, service quality, and consumer trust on the decision to use medical on-call services, with consumer perception positioned as a mediating variable. Employing an explanatory sequential mixed methods design, the quantitative phase involved 95 users surveyed through a Likert-scale questionnaire and analyzed using multiple linear regression and mediation testing. The qualitative phase consisted of in-depth interviews with five informants to contextualize statistical findings and explore users’ evaluative mechanisms. The results show that marketing strategy and service quality have a positive and significant effect on service-use decisions, whereas trust does not exert a direct influence. Consumer perception emerged as the only variable with a strong direct effect on decision-making and mediates the effects of marketing strategy and service quality partially, while fully mediating the effect of trust. Qualitative themes reinforce these findings by revealing that users’ decisions are shaped by clarity of information, responsiveness, medical competence, perceived safety, and the relevance of services to personal needs. The study concludes that perception functions as the core cognitive–affective mechanism linking external stimuli to behavioral decisions in digital healthcare services. Managerial implications highlight the importance of perception-based service design, consistent communication, data security, and improved clinical interaction quality.
PERAN BUDAYA ORGANISASI DALAM MENDUKUNG IMPLEMENTASI MANAJEMEN STRATEGIS DI RUMAH SAKIT: TINJAUAN LITERATUR THE ROLE OF ORGANIZATIONAL CULTURE IN SUPPORTING THE IMPLEMENTATION OF STRATEGIC MANAGEMENT IN HOSPITALS: A LITERATURE REVIEW Erick Juniyantho Wijaya; Latesia Pramagistra Nurshabrina; Grace Bambulu; Purwadhi Purwadhi; Yani Restiani Widjaja
JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) Vol 5 No 1 (2026): JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA)
Publisher : PUBLISHER ABISATYA DINAMIKA ISWARA PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58268/eb.v5i1.282

Abstract

Organizational culture is a key factor that plays a crucial role in supporting the successful implementation of strategic management in hospitals. Amid increasing demands for service quality, regulatory changes, and intensifying competition in the healthcare industry, hospitals are required not only to formulate appropriate strategies but also to ensure that these strategies are effectively implemented by all organizational elements. This study aims to systematically examine the role of organizational culture in supporting the implementation of strategic management in hospitals through a Systematic Literature Review (SLR) approach. The research method involved identifying relevant scientific articles from Google Scholar, Scopus, PubMed, and ScienceDirect databases, covering publications from 2020 to 2025. The literature selection process followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines, with inclusion criteria focusing on studies addressing organizational culture, strategic management, and hospital settings. The selected articles were analyzed using a thematic analysis approach to identify patterns, roles, and mechanisms through which organizational culture supports strategy implementation. The findings indicate that a strong, adaptive organizational culture aligned with the hospital’s strategic vision enhances employee commitment, strengthens strategic communication, fosters innovation, and supports organizational sustainability. Therefore, strategic management of organizational culture is a critical determinant of successful strategic management implementation in hospitals.
THE INFLUENCE OF COMPETENCE, WORK MOTIVATION, AND WORK DISCIPLINE ON EMPLOYEE PERFORMANCE IN CULINARY MSMES IN BANDUNG CITY Yani Restiani Widjaja
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 5 (2023): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to describe the implementation of service activities in improving community knowledge, awareness, and participation through educational and practical approaches. The method used includes observation, preparation, implementation, and evaluation of activities. The results show that the service activities were carried out effectively and received positive responses from participants. The activity also contributed to improving participants’ understanding of the material presented. Therefore, this program is expected to be continued and developed as a sustainable effort to improve community quality and participation.
Manajemen Tenaga Kesehatan di UPT Puskesmas Siantan Hilir Kalimantan Barat: Studi Kasus Kualitatif Indry Nurafsari; Purwadhi Purwadhi; Yani Restiani Widjaja
Journal of Economics and Management Scienties Volume 8 No. 3, June 2026
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i3.366

Abstract

Masalah utama dalam penelitian ini adalah pengelolaan sumber daya manusia (SDM) di UPT Puskesmas Siantan Hilir yang belum optimal, yang dipengaruhi oleh keterbatasan jumlah tenaga kesehatan, ketidakseimbangan distribusi beban kerja, serta tantangan dalam digitalisasi pelayanan. Penelitian ini bertujuan untuk menganalisis strategi manajemen SDM yang mencakup perencanaan, pengorganisasian tugas, pelaksanaan strategi, serta monitoring dan evaluasi. Penelitian menggunakan desain studi kasus kualitatif dengan pengumpulan data melalui wawancara mendalam, observasi, dan telaah dokumen. Data dianalisis menggunakan analisis tematik. Hasil penelitian menunjukkan bahwa perencanaan SDM telah dilakukan secara formal melalui analisis jabatan dan analisis beban kerja untuk memperkirakan kebutuhan tenaga ideal, serta didukung oleh perencanaan operasional seperti penjadwalan, rotasi tugas, dan pemanfaatan sistem digital. Pengorganisasian diterapkan melalui sistem berbasis klaster dan kompetensi, yang mendukung koordinasi kerja namun juga menimbulkan multitasking akibat keterbatasan jumlah tenaga. Pelaksanaan strategi ditandai oleh fleksibilitas dan koordinasi adaptif yang tinggi, sehingga pelayanan tetap berjalan dan tercipta lingkungan kerja yang kolaboratif. Namun demikian, masih terdapat kesenjangan antara perencanaan kebutuhan tenaga dan realisasi formasi, yang berdampak pada ketidakseimbangan beban kerja, meningkatnya risiko kelelahan kerja, serta belum optimalnya pemanfaatan sistem digital. Mekanisme monitoring dan evaluasi telah tersedia, tetapi masih perlu diperkuat. Kesimpulannya, optimalisasi manajemen SDM di puskesmas memerlukan perencanaan berbasis data, struktur organisasi yang adaptif, serta penyesuaian distribusi tenaga sesuai dengan beban kerja aktual guna menjamin keberlanjutan pelayanan.
Co-Authors ,, Purwadhi A Rohendi A. Rohendi, A. Abdul Gopur Ade Mubarok Adnan Ginanjar Afifah Idelma Makmur Agueda Da Conceicao Agustina Araufi Ahmad Ahmad Ali Amran Ali Amran Andhita Dian Dini Andi Karisma Anggun Desilia Apriana Clara Ardanti, Rizkia Ima Arlette Suzy Puspa Pertiwi Arumjati, Vernilina Oktaeighta Arumjati, Vernillina Oktaeighta Aryo Wibisono Asriansyah Asriansyah As’ady, BJ. Azmy Awwalunisa Aprilia Wijaya Ayomi, Anasthasia F M Bagenda, Wahyuddin Bambang Subekti Batjo, Iriyanti Bayu Wahyudi Beatrik Yunike Yulanda Sroyer Budijono, Rudy Catur Martian Fajar Cecep Darmawan Chitrayuni, Wilsa Dasrun Hidayat Deden Edwar Yokeu Bernardin Destyoningtyas, Rizki Ashary Dewi, Nyoman Nila Dhea Indriani Dhea Indriani Dhian Tyas Utami Dimyati, Ferry Dwinta Mulyanti Eduardus Raditya Kusuma Putra Emanuela, Febrina Endah Pujiastuti Eneng Kamelia Erick Juniyantho Wijaya Erliany Syaodih Ermiati Ermiati Famila Famila Fanny Fardiyani Fauzan Febi Dwi Jayanti Rahmat Febi Dwi Jayanti Rahmat, Febi Dwi Jayanti Febrina Emanuela Feby Ayu Anggana Feronica Melinda Muskitta Firdaus, Arsya Firdausa, Kiko Erynio Fitriasari, Nur G. Agung Krisna Yudha Gani Nurdiyana Ginting, Agustina Br. Grace Bambulu H. Purwadhi Habibie, Ariyanto Hakim, Bagus Lukman Haliem, Helena Claudia Hans Ariel Satyana Hapa, Maria Hapid, Reza Heni Rohaeni Heni Rohaeni Herlina, Nina - Hidayati, Wida Humaera, Namira Nita Indah Dwi Mentari Indah, Sonia Fillahi Indry Nurafsari Irandi Putra Pratomo Irawati, Irfa Irma Sri Widhiyanti Irpan Nugraha Irpan Nugraha, Irpan J. Junius Joanie DewiJanti Dhartono Josephine Fausta Nazuli Juliana, Dewi Sri Junius, J. Karlinawati, Ni Made Devi Santi Kusharini, Omitta Yuliastuti Larasati Larasati Latesia Pramagistra Nurshabrina Lestari, Nike Dwi Putri Lia Mirawati Lidwina Kasiani Meylina Listiana Nur Fadillah Lukas, Denny Christian Lunia Widiastutiningtyas M. Rizal Fauzi Maharani, Ardelia Maharani, Dessy Mahardika, Yudia Mahmudah, Nisa Makmur, Afifah Idelma Manik, Sitti Lolo Sundari Margaretna, Nur Fitri Marlena, Ena Masuni, Evi Mayang Wulandari Mellynia Yuniarti Mita Wydaswara Mochamad Reza Muhammad Rizal Fauzi Nanda Eka Putri Nanda Sari, Dhiastika Nani Asrini Ni Luh Putu Adinda Tasya Saraswati Niluh Dewi Ratnasari, Niluh Dewi Nisa Mahmudah Novita Serliana, Novita Novriyanti, Tika Nurdiyana, Gani Nurhalisa Putri Nurhidayati, Ira Nurwijayanti Octavyani, Yanti P. Purwadi P. Purwadi Pangihutan, Reymond Pattinasarany, Alfadesta Hermon Perdana, Noor Roziq Ghulam Pertiwi, Shanti Asih Pipang Patasik, Kevin Pradnyana, I Gde Yoghie Pratomo, Nugroho Rizki Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadi, P. Putra, Eduardus Raditya Kusuma Putra, Kevin Aldio Putri, Nurhalisa Putriasni, Chyntia Qohardita, Risa R. Poppy Yaniawati Rachmawati, Amalia Rahmat Ilham Rahmayati, Anisa Ratnawati, Yeni Raysha Ramadhani Reymond Pangihutan Rhomadon, Wahyu Rian Andriani Rian Andriani, Rian Rifa Adhiani, Waode Rilistyawati, Nabila Distiara Riswanda, Jhon Riyan Herdiansyah Rohendi, Aceng Rohendi, H.A ROHMAH, FAIZATUR Rosianti Rosidawati Wiradirja, Imas Ruth Alexandra Sahidillah Nurdin Sandi, Ghaniy Prima Satriya, Guntur Seso Sulijaya Suyono Setiati Putri, Paramita Indah Setyagraha, Javan Agustian Silvania, Grace Ayu Sinta Rosmaini Siti Nuryanti Slamet Riyadi Sri Widya Astuti, Baiq Sudarman, Brillianty Putrisari Sukajie, Bambang Susanto, Dede Himawan Dwi Suyono, Seso Sulijaya Thalia, Thalia Tri Lestari Triyono, Alfian Heri Tunggadewi, Ni Putu Tania Nadyanti Umar Usman Umchudloh, Umchudloh Veranita, Mira Viany, Viany Victoria Cyntia Yogya Astuti Wentinusa, Stella Maria Widodo, Ayudisty Ristika Kusumawardhani Wijaya, Awwalunisa Aprilia Wildan Windaswari, Gusti Ayu Rahayu Witarsih, Silvia Witri, Repelita Wydaswara, Mita Yaniawati, Poppy Yasa, Sang Made Agus Wira Nugraha Yayan Ari Kurniawan Yenie Surveyanti Yogiyopranoto, Muhammad Yongki Hadinata Wijaya Yudia Mahardika Yunita Indah Dewi Yunita, Dian Zakiyatun Murtafi'ah Hamzah Zalmah Zivana, Fidela Hanan ⁠Mianova Mintardi