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Yani Restiani Widjaja, Yani Restiani
Universitas Adhirajasa Reswara Sanjaya
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Gambaran Analisis Deskriptif Teori Serta Desain Organisasi pada Adaptasi Organisasi Era Modern dan Kinerja Unit Suatu Perusahaan: Sebuah Literatur Review Studi Kualitatif Menggunakan Kerangka Mckinsey 7S Purwadhi, Purwadhi; Widjaja, Yani Restiani; Tunggadewi, Ni Putu Tania Nadyanti; Hapid, Reza
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i6.59882

Abstract

Perkembangan era modernisasi dan digitalisasi menjadikan persaingan dunia usaha dan industri, terutama di bidang perusahaan berbasis kesehatan, semakin meningkat pesat. Dalam era globalisasi yang dinamis, organisasi menghadapi kompleksitas yang semakin meningkat, baik dari sisi teknologi, budaya kerja, maupun dinamika pasar. Kemampuan organisasi dalam mengelola komunikasi internal dan eksternal menjadi kritis untuk efisiensi, kolaborasi lintas unit, dan keberlanjutan jangka panjang. Dengan menganalisis secara deskriptif teori serta desain organisasi pada adaptasi organisasi di era modern dan kinerja unit suatu perusahaan, penelitian ini menggunakan kerangka McKinsey 7s sebagai salah satu metode efektif yang dapat digunakan perusahaan dalam menilai dan menyelaraskan elemen-elemen internalnya. Penelitian ini menyampaikan analisa dari teori serta desain organisasi pada adaptasi organisasi era modern dan kinerja unit suatu perusahaan dengan pendekatan McKinsey 7s. Metode penelitian ini menerapkan pendekatan interpretivist dengan menggunakan metode pengumpulan data berupa studi literatur (systematic literature review). Pemahaman teori ini diharapkan memberikan kontribusi signifikan bagi praktisi, akademisi, dan pengambil keputusan dalam mengoptimalkan proses komunikasi, meningkatkan kinerja organisasi, serta menghadapi perubahan dengan cara yang lebih adaptif dan strategis.
Service Excellence dan Servicescape: Faktor Dominan Dalam Menciptakan Kepuasan Tamu Hotel Amran, Ali; Restiani Widjaja, Yani; Nuryanti, Siti
Jurnal Ilmiah Ilmu Pariwisata Vol 1 No 1 (2019): Jurnal Kajian Pariwisata
Publisher : LPPM STP ARS Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51977/jiip.v1i1.135

Abstract

ABSTRAK Service excellence dan servicescape merupakan dua hal penting yang dapat mempengaruhi kepuasan tamu hotel. Tujuan penelitian ini adalah untuk mengetahui pengaruh service excellence dan servicescape terhadap customer satisfaction tamu hotel. Metode yang digunakan dalam penelitian ini adalah metode survey dengan mengambil objek penelitian 96 tamu yang menginap di hotel Villa Lemon Lembang Jawa Barat. Penentuan responden diambil menggunakan metode non probability sampling dengan teknik Accidental sampling. Jenis penelitian ini yaitu penelitian deskriptif verifikatif menggunakan analisis regresi berganda. Penelitian ini menunjukkan hasil bahwa tingkat service excellence sangat tinggi, sedangkan tingkat servicescape dan customer satisfaction tinggi. Pengujian hipotesis menunjukkan bahwa service excellence berpengaruh signifikan terhadap customer satisfaction secara parsial dan servicescape berpengaruh signifikan terhadap customer satisfaction secara parsial. Sedangkan secara simultan service excellence dan servicescape berpengaruh terhadap customer satisfaction. Antara variabel service excellence dan servicescape, variabel yang paling dominan mempengaruhi customer satisfaction yaitu service excellence. Manfaat penelitian ini bagi pelaku wisata hotel yaitu dengan menyadari bahwa service excellence dan servicescape sangat penting dalam meningkatkan kepuasan tamu hotel. Kata kunci: service excellence, servicescape dan customer satisfaction
TINJAUAN LITERATUR: PENERAPAN TEORI ORGANISASI DALAM KONTEKS MANAJEMEN RUMAH SAKIT Pipang Patasik, Kevin; Sri Widya Astuti, Baiq; Purwadhi, Purwadhi; Restiani Widjaja, Yani
NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Vol 12, No 6 (2025): Nusantara : Jurnal Ilmu Pengetahuan Sosial
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jips.v12i6.2025.2384-2387

Abstract

Perkembangan peradaban manusia yang terus melaju pesat, tidak menyangkal bahwa kegiatan organisasi era modern membutuhkan teori-teori manajemen dalam mencapai tujuan. Teori organisasi dan penerapannya dalam konteks rumah sakit akan dikaji melalui pendekatan literature review. Literatur yang dikaji mencakup jurnal nasional dan internasional yang relevan dengan tema organisasi rumah sakit dan manajemen layanan kesehatan. Hasil review menunjukkan bahwa teori birokrasi klasik, kontingensi, sistem terbuka, dan organisasi pembelajar merupakan kerangka teoritis yang umum digunakan. Setiap teori memiliki keunggulan dan keterbatasan tergantung pada konteks dan kompleksitas organisasi rumah sakit. Kajian ini memberikan wawasan tentang perlunya pendekatan teoritis yang adaptif dan integratif.
Evaluation of the Implementation of Patient Safety Culture by Medical Personnel at the Amanah Jatisari Karawang Clinic Fatimah, Jardinia Dian; Handayani, Nining; Widjaja, Yani Restiani
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9346

Abstract

Introduction: Patient safety culture is a vital element in healthcare systems that aims to minimize incident risks and improve service quality. Amanah Jatisari Clinic, as a primary healthcare facility preparing for accreditation, requires an evaluation of the implementation of safety culture by medical personnel. Methods: This study applied a descriptive qualitative method with a case study design. Data were collected through in-depth interviews, non-participatory observations, and document analysis involving 12 healthcare workers including doctors, nurses, pharmacists, and midwives. The research instrument was based on the Hospital Survey on Patient Safety Culture (HSOPSC), and data were analyzed using descriptive and SWOT approaches. Results: The findings indicated that healthcare workers had a generally good perception of patient safety culture, particularly in openness and teamwork dimensions. However, the implementation of reporting and just culture was still suboptimal. Supporting factors included managerial commitment, internal training, and effective communication. Barriers involved staff shortages, high workload, and fear of sanctions. Discussion: SWOT analysis led to several strategic recommendations such as enhancing staff-awareness-based training, developing non-punitive reporting systems, and implementing consistent managerial policies. These results are expected to serve as a basis for continuous improvement of the patient safety culture system in primary healthcare services.
The Role of Specialist Doctors' Quick Response in Improving Hospital Services in the Eyes of Patients at Advent Hospital Manado Langingi, Gerald Hendriks; Purwadhi, Purwadhi; Widjaja, Yani Restiani
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9413

Abstract

This study aims to explore in depth the patients’ perceptions of the role of rapid response from specialist doctors in improving hospital service quality, focusing on Advent Hospital Manado. The research method used is a qualitative approach with a descriptive phenomenological design, where data were collected through in-depth interviews with patients and their families who had direct interactions with specialist doctors. The results show that the speed of the doctors’ response plays a central role in shaping patients’ sense of safety, trust, and satisfaction. Slow responses often lead to emotional anxiety and negative perceptions of hospital professionalism. Determining factors such as internal communication systems, organizational flexibility, patient-centered service culture, and individual professionalism significantly influence patients’ perceptions of service quality. This research emphasizes that response speed is not merely a technical matter, but also reflects the values of empathy and moral responsibility among healthcare professionals. Therefore, an integration of adaptive hospital management systems, the utilization of information technology, and the cultivation of a responsive culture among specialist doctors are needed to enhance holistic and humanistic service quality.
The Effect of Brand Image, Cost, And Service Quality on Loyalty Through Patient Satisfaction at the Pa Clinic in West Bandung Regency Putri, Novia Ayu Wijayantis Susanto; Rohendi, A.; Widjaja, Yani Restiani
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9345

Abstract

This study aims to analyze the influence of brand image, cost, and service quality on patient loyalty through patient satisfaction at the PA Clinic in West Bandung Regency. The method used is a quantitative approach with a survey of clinic patients, where data is collected through a questionnaire that measures patients' perceptions of brand image, cost, service quality, satisfaction, and loyalty. The analysis was conducted to determine the direct and indirect relationships among the variables, with patient satisfaction as the mediating variable. The results of the study indicate that brand image, cost, and service quality significantly influence patient satisfaction. A strong brand image creates trust and positive perceptions, while appropriate costs enhance the attractiveness of services without compromising quality. Service quality, which includes the reliability of medical staff, punctuality, facility comfort, and staff friendliness, is a dominant factor in shaping patient satisfaction. Patient satisfaction was found to be an important mediator in enhancing loyalty; satisfied patients are more likely to continue using the clinic's services and recommend them to others, even though there are many alternative healthcare facilities in the study area. These findings underscore the need for an integrated strategy to strengthen brand image, align costs with patients' purchasing power, and maintain high service standards to retain and enhance patient loyalty amid intense competition among clinics.
Strategi Pemanfaatan Bonus Demografi sebagai Upaya Meningkatkan Pendapatan RSU Pratama Warmare Sroyer, Beatrik Yunike Yulanda; Hidayat, Dasrun; Widjaja, Yani Restiani
AJAD : Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 3 (2025): DECEMBER 2025
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ajad.v5i3.610

Abstract

This study outlines the strategies for demographic bonus management to increase revenue at RSU Pratama Warmare of Manokwari Regency. The demographic bonus, which is marked by a predominance of the productive-age population, becomes a strategic opportunity when it is managed through adaptive healthcare services. However, high morbidity and unemployment rates among the productive-age group in Manokwari create significant challenges to hospital revenue. This study used a qualitative approach with informants from hospital management, medical staff, and patients. The results indicated that the hospital has carried out several strategies: healthcare services according to age groups, digitalization, strengthened external partnerships, and health education programs. Although patient visits and service efficiency have increased, problems still exist—limited human resources and infrastructure as well as low public health awareness among the population. The study recommends that strategic management of the demographic bonus can improve hospital revenue through cross-sectoral policy support and strengthened internal capacity.
The Relationship Between Work Shifts and Changes in Vital Signs of Health Workers: A Quantitative Study in Amalia Medika Pelalawan Riau Hospital Pertiwi, Shanti Asih; Wahyudi, Bayu; Widjaja, Yani Restiani
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 2 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i2.1172

Abstract

This study aims to determine the effect of work shifts on changes in vital signs of health workers at Amalia Medika Pelalawan Riau Hospital, including blood pressure, pulse frequency, body temperature, respiratory frequency, and oxygen saturation. The method used is verifiable quantitative research with a comparative design. The research population is all health workers who work with a shift system at Amalia Medika Pelalawan Riau Hospital as many as 26 people, who are used as samples with total sampling techniques. Data collection was carried out through observation, questionnaires, and documentation, then analyzed with the Chi-Square test to determine whether or not there was a correlation of work shifts on changes in vital signs. The results of the study showed that work shifts did not have a significant effect on changes in vital signs of health workers. The Chi-Square test on blood pressure produces an Asymp value. Sig 0.444, at a pulse frequency of 0.428, at a body temperature of 0.744, at a respiratory rate of 0.541, and at oxygen saturation of 0.838, are all greater than 0.05. These findings indicate that the difference in morning, noon, and night shifts did not cause significant changes in the vital signs of health workers at Amalia Medika Pelalawan Riau Hospital. This condition shows that the shift management implemented by hospitals relatively does not cause measurable physiological impairment in health workers, although other factors such as subjective fatigue or circadian rhythm disturbances still require attention.
Strategi Human Resource Departemen Dalam Meningkatkan Produktivitas Kerja Pegawai L’Avenue Office & Residence Jakarta Selatan Marlena, Ena; Purwadhi, Purwadhi; Widjaja, Yani Restiani
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Leadership is a key factor in the success of an organization, where an effective leader is able to inspire, motivate and direct the team to achieve common goals. Human Resources Management (HRM) has an important role as a central manager and provider of human resources for other departments, with the aim of managing labor relations effectively. Productivity is a fundamental component that a company must have to achieve its stated goals, where work productivity can be influenced by resources and the employees themselves. The Human Resources Department (HRD) has a vital role in implementing management and providing motivation to employees to increase productivity and quality of work in the company. The role of the Human Resources Department in improving employee performance is by providing training for all employees from previous years in order to increase productivity. Obstacles faced in increasing productivity include the existence of employees who have old thoughts/mindsets or find it difficult to keep up with developments in digital technology, there is still poor coordination between departments, overlapping work, lack of discipline, high employee turnover. and ways to overcome the obstacles faced include the commitment and efforts of the Human Resources Department in creating training programs for all employees which are carried out periodically, conducting regular product knowledge refreshments, selection in employee recruitment so that they match their educational background
Persepsi Pasien Terhadap Mutu Pelayanan Puskesmas Arjuno Kota Malang Usman, Umar; Purwadhi, Purwadhi; Widjaja, Yani Restiani; Veranita, Mira
Journal of Comprehensive Science Vol. 5 No. 1 (2026): Journal of Comprehensive Science
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v5i1.3963

Abstract

Penelitian ini bertujuan untuk menganalisis persepsi pasien terhadap mutu pelayanan di Puskesmas Arjuno Kota Malang, dengan fokus pada kualitas pelayanan, ketersediaan sarana dan prasarana, serta kesiapan tenaga medis. Penelitian menggunakan pendekatan kualitatif dengan desain fenomenologis untuk menggali pengalaman pasien secara mendalam. Pengumpulan data dilakukan melalui wawancara mendalam terhadap sepuluh informan pasien, observasi lapangan, serta telaah dokumen Survei Kepuasan Masyarakat (SKM) Puskesmas Arjuno Semester I Tahun 2025. Analisis data dilakukan menggunakan model interaktif Miles, Huberman, dan Saldaña yang meliputi kondensasi data, penyajian data, serta penarikan kesimpulan, dengan triangulasi sumber dan metode untuk menjamin keabsahan data. Hasil penelitian menunjukkan bahwa mutu pelayanan Puskesmas Arjuno secara umum berada pada kategori baik hingga sangat baik. Aspek sikap dan komunikasi petugas menjadi kekuatan utama yang paling diapresiasi oleh pasien, ditandai dengan keramahan, empati, dan kejelasan informasi yang diberikan. Sarana dan prasarana, khususnya kebersihan lingkungan serta ketersediaan obat, dinilai memadai dan mendukung kenyamanan pelayanan. Kesiapan tenaga medis juga dipersepsikan sangat baik dari sisi kompetensi, profesionalisme, dan perhatian terhadap pasien. Namun demikian, penelitian ini menemukan kelemahan pada aspek proses pelayanan, terutama waktu tunggu yang cenderung meningkat pada jam sibuk serta belum terukurnya waktu tunggu secara sistematis. Selain itu, keterbatasan kapasitas area parkir juga menjadi kendala aksesibilitas bagi sebagian pasien. Penelitian ini menyimpulkan bahwa mutu pelayanan Puskesmas Arjuno sangat dipengaruhi oleh kekuatan faktor manusia (human factor), sementara peningkatan mutu ke depan perlu difokuskan pada penguatan manajemen proses pelayanan dan sistem antrean berbasis data.
Co-Authors ,, Purwadhi A. Rohendi, A. Ade Mubarok Adnan Ginanjar Agustina Araufi Ahmad Ahmad Ali Amran Ali Amran Andhita Dian Dini Andi Karisma Anggun Desilia Apriana Clara Ardanti, Rizkia Ima Arumjati, Vernilina Oktaeighta Arumjati, Vernillina Oktaeighta Aryo Wibisono Asriansyah Asriansyah As’ady, BJ. Azmy Awwalunisa Aprilia Wijaya Ayomi, Anasthasia F M Bagenda, Wahyuddin Bayu Wahyudi Budijono, Rudy Catur Martian Fajar Cecep Darmawan, Cecep Chitrayuni, Wilsa Dasrun Hidayat Deden Edwar Yokeu Bernardin Destyoningtyas, Rizki Ashary Dewi, Nyoman Nila Dhea Indriani Dhea Indriani Dhian Tyas Utami Dimyati, Ferry Dwinta Mulyanti Eduardus Raditya Kusuma Putra Emanuela, Febrina Endah Pujiastuti Eneng Kamelia Erliany Syaodih Ermiati Ermiati Fanny Fardiyani Fatimah, Jardinia Dian Fauzan Febi Dwi Jayanti Rahmat Febi Dwi Jayanti Rahmat, Febi Dwi Jayanti Febrina Emanuela Feronica Melinda Muskitta Firdaus, Arsya Firdausa, Kiko Erynio Fitriasari, Nur Gani Nurdiyana Ginting, Agustina Br. Habibie, Ariyanto Hakim, Bagus Lukman Haliem, Helena Claudia Hapa, Maria Hapid, Reza Heni Rohaeni Heni Rohaeni Herlina, Nina - Hidayati, Wida Humaera, Namira Nita Indah Dwi Mentari Indah, Sonia Fillahi Irawati, Irfa Irma Sri Widhiyanti Irpan Nugraha Irpan Nugraha, Irpan J. Junius Juliana, Dewi Sri Junius, J. Karlinawati, Ni Made Devi Santi Kusharini, Omitta Yuliastuti Langingi, Gerald Hendriks Larasati Larasati Lestari, Nike Dwi Putri Lia Mirawati Lidwina Kasiani Meylina Lukas, Denny Christian M. Rizal Fauzi Maharani, Ardelia Maharani, Dessy Mahardika, Yudia Mahmudah, Nisa Makmur, Afifah Idelma Manik, Sitti Lolo Sundari Margaretna, Nur Fitri Marlena, Ena Masuni, Evi Mayang Wulandari Mayang Wulandari Mochamad Reza Nanda Eka Putri Nanda Sari, Dhiastika Niluh Dewi Ratnasari, Niluh Dewi Nining Handayani Nisa Mahmudah Novita Serliana, Novita Novriyanti, Tika Nurdiyana, Gani Nurhalisa Putri Nurhidayati, Ira Nurwijayanti Octavyani, Yanti P. Purwadi P. Purwadi Pangihutan, Reymond Pattinasarany, Alfadesta Hermon Perdana, Noor Roziq Ghulam Pertiwi, Shanti Asih Pipang Patasik, Kevin Pradnyana, I Gde Yoghie Pratomo, Nugroho Rizki Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadi, P. Putra, Eduardus Raditya Kusuma Putra, Kevin Aldio Putri, Novia Ayu Wijayantis Susanto Putri, Nurhalisa Putriasni, Chyntia Qohardita, Risa Rachmawati, Amalia Rahmat Ilham Rahmayati, Anisa Ratnawati, Yeni Raysha Ramadhani Reymond Pangihutan Rhomadon, Wahyu Rian Andriani, Rian Rifa Adhiani, Waode Rilistyawati, Nabila Distiara Riswanda, Jhon Rohendi, Aceng Rohendi, H.A ROHMAH, FAIZATUR Rosianti Rosidawati Wiradirja, Imas Ruth Alexandra Sahidillah Nurdin Sandi, Ghaniy Prima Satriya, Guntur Seso Sulijaya Suyono Setiati Putri, Paramita Indah Setyagraha, Javan Agustian Silvania, Grace Ayu Sinta Rosmaini Siti Nuryanti Sri Widya Astuti, Baiq Sroyer, Beatrik Yunike Yulanda Sudarman, Brillianty Putrisari Sukajie, Bambang Suyono, Seso Sulijaya Thalia, Thalia Tri Lestari Triyono, Alfian Heri Tunggadewi, Ni Putu Tania Nadyanti Umchudloh, Umchudloh Usman, Umar Veranita, Mira Viany, Viany Wentinusa, Stella Maria Widodo, Ayudisty Ristika Kusumawardhani Wijaya, Awwalunisa Aprilia Wildan Windaswari, Gusti Ayu Rahayu Witarsih, Silvia Witri, Repelita Wydaswara, Mita Yaniawati, Poppy Yasa, Sang Made Agus Wira Nugraha Yogiyopranoto, Muhammad Yongki Hadinata Wijaya Yudia Mahardika Yunita, Dian Zalmah Zivana, Fidela Hanan