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Yani Restiani Widjaja, Yani Restiani
Universitas Adhirajasa Reswara Sanjaya
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Evaluasi Implementasi Strategi Blue Ocean dalam Pengembangan Layanan Unggulan Rumah Sakit Purwadhi, Purwadhi; Widjaja, Yani Restiani; Windaswari, Gusti Ayu Rahayu; Haliem, Helena Claudia
Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) Vol 6, No 2 (2025): Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) - Desember
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jimbi.v6i2.6525

Abstract

The Blue Ocean Strategy emerges as an alternative approach to create new value through the development of flagship services that have not yet been explored by competitors. This study aims to evaluate the implementation of the Blue Ocean Strategy in the development of flagship services at XYZ Hospital. The research employs a descriptive qualitative approach with a case study design. Data were collected through in-depth interviews and internal hospital documentation, and analyzed using the ERRC Grid and Strategic Canvas frameworks. The results show that XYZ Hospital successfully created new digital and early detection–based services, which led to an increase in patient visits, satisfaction, service time efficiency, and the strengthening of the institution’s image. However, the implementation of the strategy faced challenges such as regulatory constraints, human resource resistance, and budget limitations. The success of this strategy was supported by strong management commitment and an adaptive organizational culture. This study concludes that the Blue Ocean Strategy can be effectively implemented in the context of Indonesian hospitals when aligned with market needs and organizational capacity
Evaluasi Manajemen Limbah Medis di Puskesmas Kabupaten Luwu Makmur, Afifah Idelma; Wahyudi, Bayu; Widjaja, Yani Restiani
ManBiz: Journal of Management and Business Vol. 4 No. 3 (2025): ManBiz: Journal of Management and Business
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Medical waste is a hazardous by-product of healthcare activities that poses risks to human health and the environment, requiring proper management in accordance with regulations. This qualitative study evaluated medical waste management at Puskesmas Ponrang and Puskesmas Ponrang Selatan in Luwu Regency through naturalistic observation and in-depth interviews with the head of the Puskesmas, environmental health officers, and cleaning staff. The findings show that waste segregation between medical and non-medical waste has been implemented using yellow and black plastic bags, although standardized labeling and color coding are not fully applied. Waste is collected daily, but supporting facilities such as closed trolleys and temporary storage areas remain inadequate. In addition, transportation to third-party waste handlers is irregular, causing occasional waste accumulation, and the Puskesmas lack incinerators, making them dependent on external parties for final disposal. Overall, medical waste management in Luwu Regency’s Puskesmas has not fully complied with Ministry of Health Regulation No. 7 of 2019 and Ministry of Environment and Forestry Regulation No. P56 of 2015, indicating the need for improved facilities, enhanced staff training, and more integrated transportation and disposal systems to reduce health and environmental risks.
Evaluation of Waiting Time for BPJS Patient Prescription Services from the Perspective of Human Resource Management and Operational Processes: Study at the Outpatient Pharmacy Depot of RSUD X, Sorong Regency Batjo, Iriyanti; Yaniawati, R. Poppy; Widjaja, Yani Restiani
Business Management Vol 5, No 1 (2026): Business Management Februari
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/bisnis.v5i1.10242

Abstract

Prescription waiting time is a key indicator of pharmacy service quality that directly affects patient satisfaction and overall perceptions of hospital performance. In public hospitals, particularly among BPJS patients who dominate outpatient visits, achieving efficient waiting times remains a challenge due to workforce limitations and operational constraints. This study aims to evaluate prescription waiting time for BPJS patients and analyze the influence of human resource management (HRM) and operational processes on service efficiency at the Outpatient Pharmacy of RSUD X, Sorong Regency. This research employed a mixed-method approach with a sequential explanatory design. The study population included all pharmacy personnel and BPJS outpatient prescriptions. The quantitative phase involved five pharmacy staff selected through total sampling and 336 BPJS prescriptions obtained from a population of 2,100 prescriptions using the Slovin formula (5% margin of error) and simple random sampling. The qualitative phase included six key informants purposively selected based on their strategic roles in drug logistics, prescription services, and pharmacy operations. The results showed that prescription waiting time exceeded the minimum service standards. HRM factors including workload-based staffing, performance evaluation, and compensation systems significantly influenced service speed. Operational factors such as drug availability, use of e-prescriptions, adherence to SOPs, and compliance with the hospital formulary also demonstrated significant effects. Simultaneously, both HRM and operational processes significantly affected waiting time, with HRM identified as the dominant factor. The study concludes that prescription waiting time for BPJS patients at the Outpatient Pharmacy of RSUD X Sorong Regency has not met the minimum service standards due to HRM and operational constraints.
Implementasi Teori Organisasi Modern dalam Digitalisasi Pelayanan Publik: Studi Kasus BPJS Kesehatan Mellynia Yuniarti; ⁠Mianova Mintardi; Purwadhi Purwadhi; Yani Restiani Widjaja
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i4.8295

Abstract

Penelitian ini bertujuan untuk menganalisis transformasi organisasi BPJS Kesehatan dalam menghadapi era digital melalui penerapan teori organisasi modern, khususnya teori sistem terbuka dan teori kontingensi. Fokus penelitian adalah bagaimana struktur dan proses organisasi BPJS beradaptasi dengan perubahan teknologi dan kebutuhan masyarakat, terutama dalam implementasi fitur-fitur digital seperti Mobile JKN, antrean online, chatbot CHIKA, dan VIKA. Studi ini juga mengkaji tantangan yang dihadapi BPJS dalam mewujudkan pelayanan publik berbasis teknologi, termasuk hambatan teknis, keterbatasan sumber daya manusia, dan adaptasi peserta. Hasil penelitian menunjukkan bahwa penerapan teori organisasi modern sangat relevan dalam menjelaskan dinamika perubahan BPJS, namun keberhasilan digitalisasi masih bergantung pada sinergi antara teknologi, organisasi, dan masyarakat. Rekomendasi diberikan untuk memperkuat sistem, meningkatkan kompetensi SDM, dan mengedukasi peserta guna menciptakan layanan yang lebih inklusif dan efektif.
From Perception to Decision: The Role of Marketing Mix, Service Quality, and Consumer Trust in Medical On-Call Services Susanto, Dede Himawan Dwi; Hidayat, Dasrun; Widjaja, Yani Restiani
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.9493

Abstract

This study examines the influence of marketing strategy, service quality, and consumer trust on the decision to use medical on-call services, with consumer perception positioned as a mediating variable. Employing an explanatory sequential mixed methods design, the quantitative phase involved 95 users surveyed through a Likert-scale questionnaire and analyzed using multiple linear regression and mediation testing. The qualitative phase consisted of in-depth interviews with five informants to contextualize statistical findings and explore users’ evaluative mechanisms. The results show that marketing strategy and service quality have a positive and significant effect on service-use decisions, whereas trust does not exert a direct influence. Consumer perception emerged as the only variable with a strong direct effect on decision-making and mediates the effects of marketing strategy and service quality partially, while fully mediating the effect of trust. Qualitative themes reinforce these findings by revealing that users’ decisions are shaped by clarity of information, responsiveness, medical competence, perceived safety, and the relevance of services to personal needs. The study concludes that perception functions as the core cognitive–affective mechanism linking external stimuli to behavioral decisions in digital healthcare services. Managerial implications highlight the importance of perception-based service design, consistent communication, data security, and improved clinical interaction quality.
Building Work Culture in the Implementation of Electronic Medical Records to Improve the Effectiveness of Inpatient Services at Wedabay Medical Center, North Maluku Hartono, Edi; Rohendi, A.; Widjaja, Yani Restiani
Journal of Economics and Social Sciences (JESS) Vol. 5 No. 1 (2026)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.1272

Abstract

The implementation of Electronic Medical Records (EMR) is a key component of healthcare digital transformation aimed at improving the effectiveness of inpatient services. The success of EMR implementation is strongly influenced by the work culture of healthcare professionals. This study aims to analyze the role of work culture in supporting EMR implementation, identify existing challenges, and propose improvement strategies at Weda Bay Medical Center, North Maluku. This study employed a qualitative case study approach. Data were collected through in-depth interviews, observation, and document analysis, and analyzed using thematic analysis. The findings indicate that EMR implementation fosters a more disciplined, accountable, and digitally oriented work culture, leading to improved speed, accuracy, and coordination of inpatient services. However, challenges such as limited digital competence, resistance to change, and technical system issues remain. Continuous training, strengthened IT infrastructure, managerial support, and workflow adjustments are required to enhance effectiveness. The study concludes that an adaptive work culture is essential for effective EMR-based inpatient services.
PENGARUH KOMPENSASI, KEDISIPLINAN, JENJANG KARIR, DENGAN MODERASI LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS KARYAWAN RS MUHAMMADIYAH TUBAN Surveyanti, Yenie; Hidayat, Dasrun; Widjaja, Yani Restiani
Journal of Economic, Bussines and Accounting (COSTING) Vol. 9 No. 1 (2026): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/nfaprp89

Abstract

Employee productivity is a vital element for achieving optimal organizational performance, particularly in the healthcare sector, which demands excellent patient care. Muhammadiyah Tuban Hospital (RSMT) faces several productivity challenges, evident in ongoing complaints about the competence and behavior of healthcare workers, the ineffective implementation of incentive programs, and inadequate workloads. These internal challenges are reinforced by survey results indicating suboptimal employee job satisfaction and a Bed Occupancy Rate (BOR) of 2024 that remains below operational standards. Performance evaluations also reveal that a number of staff, both medical and non-medical, have not met expectations in key aspects such as satisfaction, loyalty, and work behavior. Previous research consistently demonstrates that compensation, discipline, career progression, and the work environment are important factors influencing performance. Compensation enhances motivation and retention; discipline reflects organizational ethics; career progression encourages work continuity; and the work environment supports task effectiveness. However, the specific influence of these four factors on staff productivity at RSMT has never been comprehensively studied. Therefore, this study aims to analyze the influence of compensation, discipline, career path, and work environment on employee productivity at RSMT. The analysis results show that the influence of these variables varies. Only discipline and career path significantly influence productivity. Meanwhile, recovery and work environment variables do not have a significant impact. These findings are expected to provide key input for hospital HR management policies to improve service quality, strengthen institutional performance, and balance ongoing technological developments.
MANAJEMEN STRATEGI RUMAH SAKIT DALAM ERA JKN : STUDI LITERATUR INTEGRASI BALANCED SCORECARD, LEAN HOSPITAL, DAN ADAPTASI DIGITAL MENUJU TRANSFORMASI KRIS 2025 Subekti, Bambang; Asrini, Nani; Purwadhi, H.; Widjaja, Yani Restiani
JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) Vol 5 No 1 (2026): JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA)
Publisher : PUBLISHER ABISATYA DINAMIKA ISWARA PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58268/eb.v5i1.252

Abstract

The hospital sector in Indonesia is currently facing significant challenges due to the dynamic policies of the National Health Insurance (JKN) and the mandatory implementation of Standard Inpatient Classes (KRIS), scheduled to be effective in July 2025. A crucial issue arises from the disparity between INA-CBGs tariffs and operational costs, demanding high efficiency without degrading service quality. Through a Systematic Literature Review (SLR) of 25 recent references (2020-2025), this study formulates an integration between the Balanced Scorecard (BSC) and Lean Management. Findings indicate that BSC-based digitalization can boost patient satisfaction by up to 96%, while Lean methods successfully eliminate operational waste by up to 70%. The sustainability of hospitals heavily depends on organizational agility, digital transformation, and adaptive leadership.
TRANSFORMASI MANAJEMEN STRATEGI RUMAH SAKIT DI ERA DIGITAL: DARI INOVASI KONSEPTUAL KE PRAKTIK OPERASIONAL Gopur, Abdul; Saraswati, Ni Luh Putu Adinda Tasya; Purwadhi, Purwadhi; Widjaja, Yani Restiani
JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) Vol 5 No 1 (2026): JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA)
Publisher : PUBLISHER ABISATYA DINAMIKA ISWARA PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58268/eb.v5i1.256

Abstract

Digital transformation has become a crucial element in the development of hospital strategic management in the modern era. Hospitals are no longer required solely to provide clinical services but must also manage complex organizations efficiently through the use of digital technologies. This study aims to describe the concept of hospital strategic management transformation in the digital era, identify emerging forms of conceptual innovation, and analyze how these innovations are implemented in operational practices. The research employs a Systematic Literature Review (SLR) method with a qualitative descriptive approach, reviewing relevant scientific publications from the last five years. The findings indicate that conceptual innovations such as the digitalization of clinical and administrative processes, the use of data analytics, and digitally integrated service models significantly enhance operational efficiency, service quality, and evidence-based decision making. However, the implementation process faces several challenges, including limited technological infrastructure, insufficient human resource competencies, organizational resistance to change, and data security issues. The study concludes that successful digital transformation depends on the alignment between strategic vision, technological capabilities, and adaptive organizational culture. Therefore, hospitals are recommended to strengthen organizational readiness through continuous human resource development, improved digital infrastructure, and ongoing performance monitoring and evaluation.
MANAJEMEN STRATEGIK DI RUMAH SAKIT UNTUK PENINGKATAN KUALITAS PELAYANAN DI ERA DIGITAL: TINJAUAN LITERATUR Famila, Famila; Fadillah, Listiana Nur; Purwadhi, Purwadhi; Widjaja, Yani Restiani
JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) Vol 5 No 1 (2026): JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA)
Publisher : PUBLISHER ABISATYA DINAMIKA ISWARA PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58268/eb.v5i1.257

Abstract

Introduction: Hospitals in Indonesia face complex challenges in the digital era, demanding strategic management transformation to improve service quality and operational efficiency. This study aims to examine various aspects of hospital strategic management based on current literature. Methods: Through a systematic literature review approach of 12 open access scientific journal articles published between 2023-2025, a thematic analysis was conducted to identify patterns, trends, and gaps in the implementation of strategic management in Indonesian hospitals. Discussion: The principal findings highlight five key areas of strategic management: digital transformation, policy integration, operational efficiency, human resource development, and service quality improvement. Digital transformation is the primary catalyst for change, while innovation in human resource management and the implementation of Lean Hospital Management optimize operational efficiency. Integration of strategic policies has been proven to improve the quality of services and ultimately increase the competitiveness of hospitals. Conclusion: Strategic management is an essential foundation for hospitals navigating the complexities of the contemporary healthcare environment. Effective strategic management implementation has been shown to positively correlate with improved service quality, organizational competitiveness, and financial sustainability. Strategic hospital management requires a holistic approach that integrates technology, human resources, and operational policies to achieve high-quality and sustainable healthcare.
Co-Authors ,, Purwadhi A. Rohendi, A. Ade Mubarok Adnan Ginanjar Agustina Araufi Ahmad Ahmad Ali Amran Ali Amran Andhita Dian Dini Andi Karisma Anggun Desilia Apriana Clara Ardanti, Rizkia Ima Arumjati, Vernilina Oktaeighta Arumjati, Vernillina Oktaeighta Aryo Wibisono Asriansyah Asriansyah Asrini, Nani As’ady, BJ. Azmy Awwalunisa Aprilia Wijaya Ayomi, Anasthasia F M Bagenda, Wahyuddin Bambang Subekti Batjo, Iriyanti Bayu Wahyudi Budijono, Rudy Catur Martian Fajar Cecep Darmawan, Cecep Chitrayuni, Wilsa Dasrun Hidayat Deden Edwar Yokeu Bernardin Destyoningtyas, Rizki Ashary Dewi, Nyoman Nila Dhartono, Joanie DewiJanti Dhea Indriani Dhea Indriani Dhian Tyas Utami Dimyati, Ferry Dwinta Mulyanti Edi Hartono Eduardus Raditya Kusuma Putra Emanuela, Febrina Endah Pujiastuti Eneng Kamelia Erick Juniyantho Wijaya Erliany Syaodih Ermiati Ermiati Fadillah, Listiana Nur Famila, Famila Fanny Fardiyani Fatimah, Jardinia Dian Fauzan Febi Dwi Jayanti Rahmat Febi Dwi Jayanti Rahmat, Febi Dwi Jayanti Febrina Emanuela Feronica Melinda Muskitta Firdaus, Arsya Firdausa, Kiko Erynio Fitriasari, Nur Gani Nurdiyana Ginting, Agustina Br. Gopur, Abdul Grace Bambulu Habibie, Ariyanto Hakim, Bagus Lukman Haliem, Helena Claudia Hapa, Maria Hapid, Reza Heni Rohaeni Heni Rohaeni Herlina, Nina - Hidayati, Wida Humaera, Namira Nita Indah Dwi Mentari Indah, Sonia Fillahi Irawati, Irfa Irma Sri Widhiyanti Irpan Nugraha Irpan Nugraha, Irpan J. Junius Juliana, Dewi Sri Junius, J. Karlinawati, Ni Made Devi Santi Kusharini, Omitta Yuliastuti Langingi, Gerald Hendriks Larasati Larasati Latesia Pramagistra Nurshabrina Lestari, Nike Dwi Putri Lia Mirawati Lidwina Kasiani Meylina Lukas, Denny Christian M. Rizal Fauzi Maharani, Ardelia Maharani, Dessy Mahardika, Yudia Mahmudah, Nisa Makmur, Afifah Idelma Manik, Sitti Lolo Sundari Margaretna, Nur Fitri Marlena, Ena Masuni, Evi Mayang Wulandari Mayang Wulandari Mellynia Yuniarti Mochamad Reza Nanda Eka Putri Nanda Sari, Dhiastika Niluh Dewi Ratnasari, Niluh Dewi Nining Handayani Nisa Mahmudah Novita Serliana, Novita Novriyanti, Tika Nurdiyana, Gani Nurhalisa Putri Nurhidayati, Ira Nurwijayanti Octavyani, Yanti P. Purwadi P. Purwadi Pangihutan, Reymond Pattinasarany, Alfadesta Hermon Perdana, Noor Roziq Ghulam Pertiwi, Shanti Asih Pipang Patasik, Kevin Pradnyana, I Gde Yoghie Pratomo, Nugroho Rizki Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi, H. Purwadi, P. Putra, Eduardus Raditya Kusuma Putra, Kevin Aldio Putri, Novia Ayu Wijayantis Susanto Putri, Nurhalisa Putriasni, Chyntia Qohardita, Risa R. Poppy Yaniawati Rachmawati, Amalia Rahmat Ilham Rahmayati, Anisa Ratnawati, Yeni Raysha Ramadhani Reymond Pangihutan Rhomadon, Wahyu Rian Andriani, Rian Rifa Adhiani, Waode Rilistyawati, Nabila Distiara Riswanda, Jhon Rohendi, Aceng Rohendi, H.A ROHMAH, FAIZATUR Rosianti Rosidawati Wiradirja, Imas Ruth Alexandra Sahidillah Nurdin Sandi, Ghaniy Prima Saraswati, Ni Luh Putu Adinda Tasya Satriya, Guntur Septia, Nindirah Seso Sulijaya Suyono Setiati Putri, Paramita Indah Setyagraha, Javan Agustian Setyako, Stevani Dewi Silvania, Grace Ayu Sinta Rosmaini Siti Nuryanti Sri Widya Astuti, Baiq Sroyer, Beatrik Yunike Yulanda Sudarman, Brillianty Putrisari Sukajie, Bambang Surveyanti, Yenie Susanto, Dede Himawan Dwi Suyono, Seso Sulijaya Thalia, Thalia Tri Lestari Triyono, Alfian Heri Tunggadewi, Ni Putu Tania Nadyanti Umchudloh, Umchudloh Usman, Umar Veranita, Mira Viany, Viany Wentinusa, Stella Maria Widodo, Ayudisty Ristika Kusumawardhani Wijaya, Awwalunisa Aprilia Wildan Windaswari, Gusti Ayu Rahayu Witarsih, Silvia Witri, Repelita Wydaswara, Mita Yaniawati, Poppy Yasa, Sang Made Agus Wira Nugraha Yogiyopranoto, Muhammad Yongki Hadinata Wijaya Yudha, G. Agung Krisna Yudia Mahardika Yunita, Dian Zalmah Zivana, Fidela Hanan ⁠Mianova Mintardi