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Yani Restiani Widjaja, Yani Restiani
Universitas Adhirajasa Reswara Sanjaya
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Implementasi Teori Sistem Terbuka Dalam Pengelolaan Sumber Daya Manusia Rumah Sakit Purwadhi, Purwadhi; Widjaja, Yani Restiani; Setyagraha, Javan Agustian; Umchudloh, Umchudloh
Jurnal sosial dan sains Vol. 5 No. 6 (2025): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v5i6.32261

Abstract

This study aims to analyze the implementation of open systems theory in the management of human resources (HR) within a hospital setting. As complex and dynamic healthcare service organizations, hospitals are required to adapt to external changes such as regulations, technology, and patient expectations. The open systems approach introduced by Katz and Kahn (1978) emphasizes the importance of input, process, output, feedback, and environmental adaptation for organizational sustainability. This research employs a qualitative approach through a case study at Hospital X. Data were collected through in-depth interviews, participatory observation, and document analysis, and were analyzed using NVivo software to identify dominant themes. The findings reveal that all elements of the open systems model have been gradually implemented, indicated by demand-based recruitment, cross-unit training, periodic performance evaluations, and the hospital's ability to respond to external changes such as the pandemic and digital transformation. Thematic analysis shows that the five elements interact to form an adaptive and responsive HR management ecosystem. These findings reinforce the argument that a managerial system based on open systems theory enhances productivity, inter-unit coordination, and service quality. This study contributes theoretically to strengthening organizational systems in the healthcare sector and offers practical recommendations for hospital management to optimize HR processes through data, technology, and continuous evaluation.
Redesain Struktur Organisasi untuk Efektivitas Layanan Kesehatan Mental: Studi Kualitatif di Rumah Sakit Jiwa Provinsi Bali Yasa, Sang Made Agus Wira Nugraha; Thalia, Thalia; Purwadhi, Purwadhi; Widjaja, Yani Restiani
Jurnal sosial dan sains Vol. 5 No. 6 (2025): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v5i6.32262

Abstract

This study aims to provide an in-depth analysis of the application of organizational structure theory within the context of public organizations, using a case study of the Provincial Mental Hospital of Bali. The research focuses on how organizational design, authority distribution systems, and both formal and informal power dynamics influence coordination effectiveness and the quality of mental health services. A qualitative descriptive approach with an intrinsic case study method was employed. Data were collected through document analysis, non-participant observation, and semi-structured interviews with five key informants from various managerial levels. The findings reveal that the organization’s classical bureaucratic structure, characterized by five hierarchical layers, tends to hinder decision-making processes and cause fragmentation in inter-unit collaboration. Moreover, informal power dynamics were found to often override formal command lines, thereby disrupting organizational cohesion and reducing operational effectiveness. Based on these findings, the study recommends a redesign of the organizational structure to be more adaptive, decentralized, and collaborative, in order to improve service performance—particularly in the mental health sector, which demands rapid response and a holistic approach. These results not only offer theoretical contributions to the development of public organization theory but also serve as a practical reference for institutional reform in mental health services at both local and national levels.
Lingkup Teori Organisasi Pada Pelayanan Kesehatan Widjaja, Yani Restiani; Purwadhi, Purwadhi; Maharani, Dessy; Setiati Putri, Paramita Indah
Jurnal sosial dan sains Vol. 5 No. 6 (2025): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v5i6.32263

Abstract

Healthcare services are a vital component of social development, demanding effective, efficient, and adaptive organizational governance in response to changing environments. This study aims to analyze the contribution of organizational theories in enhancing the performance of healthcare service organizations, focusing on four key approaches: bureaucracy theory, open systems theory, contingency theory, and transformational leadership theory. This research employs a Systematic Literature Review (SLR) method with a qualitative approach, conducted in a systematic, transparent, and replicable manner. Ten scholarly articles published between 2019 and 2024 were analyzed thematically to explore the relationships among theories, patterns of implementation, and their impact on the effectiveness of hospitals and community health centers (puskesmas). The results indicate that bureaucratic theory remains foundational in the structural arrangement of public hospitals, but must be complemented by flexibility to avoid hindering innovation. Open systems theory emphasizes the importance of integration across organizational units and responsiveness to external influences. Meanwhile, contingency theory highlights the necessity of aligning organizational structures and strategies with local contexts and resource capacities. Transformational leadership plays a crucial role in driving positive change, increasing staff participation, and fostering service innovation. This study concludes that integrating all four organizational approaches is essential to shaping a healthcare management model that is adaptive, collaborative, and oriented toward quality and sustainability. The findings serve as both conceptual and practical references for healthcare facility managers, policymakers, and scholars in the field of health management.
Strategi Peningkatan Mutu Pelayanan Di Rst Wijayakusuma Purwokerto Menggunakan Analisis Patient Experience Triyono, Alfian Heri; Syaodih, Erliany; Widjaja, Yani Restiani
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 2 (2025): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i2.730

Abstract

Pengalaman pasien merupakan parameter penting yang digunakan untuk menyusun strategi tata kelola rumah sakit. Penelitian ini bertujuan untuk menganalisis pengalaman pasien (Patient Experience) dalam menerima layanan di ruang rawat inap di RST Wijayakusuma. Penelitian ini merupakan penelitian kualitatif dengan pendekatan patient ecperience. Pengumpulan data dilakukan dengan melakukan wawancara mendalam terhadap informan yang merupakan pasien/keluarga pasien yang menerima layanan rawat inap. Sebanyak 7 (tujuh) dimensi pengalaman pasien yang diteliti adalah: Informasi, Koordinasi Pelayanan, Kenyamanan Fisik, Dukungan Emosional, Keinformasi, dimensi dukungan emosional, dimensi kenyamanan fisik, dimensi keterlibatan pasien, dimensi akses pelayanan, dimensi koordinasi pelayanan dan dimensi keterlibatan keluarga dan teman pasien. Srategi peningkatan mutu pelayanan rumah sakit perlu adanya peningkatan pada indikator dimensi dukungan emoosional, kenyamanan fisik serta koordinasi pelayanan.
Pengaruh Digitalisasi Sistem Informasi Manajemen Rumah Sakit Terhadap Efektivitas Administrasi Pasien Rohmah, Faizatur; Widodo, Ayudisty Ristika Kusumawardhani; Purwadhi, Purwadhi; Widjaja, Yani Restiani
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i4.19262

Abstract

Digitalization in the healthcare sector, particularly through the implementation of Hospital Management Information System (SIMRS), has become a primary focus in enhancing the effectiveness of patient administration. The aim of this study is to analyze the impact of SIMRS digitalization on the effectiveness of patient administration. The method employed is a literature review, which examines various relevant journals and previous studies on this topic. The analysis results indicate that SIMRS digitalization improves patient administration, as evidenced by service speed, data accuracy, ease of access to information, and patient satisfaction. Although there are challenges in implementation, such as infrastructure constraints and human resource readiness, the benefits derived from this digital system far outweigh the drawbacks. The conclusion of this study demonstrates that digitalization through SIMRS has a significant positive impact on the effectiveness of patient administration.
LOYALITAS MEREK SEBAGAI DAMPAK DARI KEPUASAN KONSUMEN Widjaja, Yani Restiani; Nugraha, Irpan
IKONOMIKA Vol 1 No 1 (2016)
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/febi.v1i1.138

Abstract

Abstract-This study aims to analyze the influence of customer satisfaction on brand loyalty soap sapokalinus PT BRATACO Bandung. This research is a descriptive study. The study population was a chemist who buy soap sapokalinus PT BRATACO Bandung in the past year. Sampling using Slovin formula, then the sample in this study were 70 respondents. The sampling technique used is the technique of random sampling. The type of data used are primary data and secondary data. Data collection techniques used were questionnaires. Data analysis techniques are simple regression analysis. Hypothesis testing using t test (t-test). The results showed that customer satisfaction significantly influence brand loyalty.
Organizational Theory in the Context of Contemporary Practices: A Literature Review Ermiati, Ermiati; Satriya, Guntur; Purwadhi, Purwadhi; Widjaja, Yani Restiani
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to explore the contributions of organizational theories to the understanding of modern organizational behavior, with particular focus on organizational culture, leadership, employee engagement, knowledge management, and perceived organizational support (POS). Utilizing a systematic literature review approach, this article synthesizes findings from recent high-impact scholarly publications. The results indicate that organizational culture has a direct influence on employee engagement and fosters organizational identification. Leadership styles, particularly servant and adaptive leadership, are shown to be effective in managing cultural change and reducing resistance within organizations. Moreover, perceived organizational support plays a pivotal role in reducing workplace conflict, enhancing trust, and strengthening employees' emotional commitment. The study also highlights the strategic importance of structured knowledge management in driving innovation and organizational efficiency. Overall, this literature synthesis offers a multidimensional understanding of how organizational theories can inform effective and sustainable managerial strategies. The findings provide practical implications for organizational leaders to cultivate a supportive, adaptive, and knowledge-driven work environment.
Multi-Theoretical Organizational Analysis: Determinants of the Success of SIMRS Integration in the Context of Health Organizations Pratomo, Nugroho Rizki; Putriasni, Chyntia; Purwadhi, Purwadhi; Widjaja, Yani Restiani
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background: Hospital Management Information System (SIMRS) integration faces complex challenges that require a deep understanding of organizational dynamics. A comprehensive theoretical approach is needed to identify determinants of successful implementation. Objective: To analyze the determinants of the success of SIMRS integration using a multi-theoretical organizational framework including Systems Theory, Contingency Theory, Technology Acceptance Model, and Organizational Learning Theory. Method: Qualitative research with a case study approach in three type B hospitals in Indonesia. Data were collected through in-depth interviews with 45 respondents, participant observation, and document analysis. Data analysis used thematic analysis with a theoretical framework as a guide. Results: Identification of 12 main determinants of SIMRS integration success categorized into four theoretical dimensions: (1) Systems integration complexity (5 factors), (2) Organizational contingency factors (3 factors), (3) Technology acceptance drivers (2 factors), and (4) Learning capability factors (2 factors). Leadership commitment and user engagement factors are the most significant determinants. Conclusion: The success of SIMRS integration requires a holistic approach that integrates multi-theoretical perspectives of the organization. The developed framework can be a practical guide for hospital management in optimizing SIMRS implementation.
Manajemen Strategik Rumah Sakit: Sebuah Tinjauan Purwadhi, Purwadhi; Widjaja, Yani Restiani; Witarsih, Silvia; Wentinusa, Stella Maria
Jurnal Ilmiah Universitas Batanghari Jambi Vol 25, No 2 (2025): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v25i2.5852

Abstract

Strategic management of hospitals is becoming increasingly important in the dynamic healthcare industry. Hospitals are faced with challenges such as managing limited resources, policy changes, and evolving patient needs. To achieve competitive advantage, hospitals need to adopt best practices in strategic management. This study discusses the concept and practice of hospital strategic management through a literature review. It aims to identify strategies that hospitals can implement to improve operational efficiency, service quality, and patient satisfaction. In addition, this study also analyzes the challenges and opportunities faced by hospital management in formulating and implementing effective strategies, as well as identifying best practices that can be adopted to achieve competitive advantage in the healthcare industry. The results showed that hospitals can implement strategies such as the use of Balanced Scorecard (BSC) and EFQM models, training for hospital managers, and integration of information technology. In addition, strong collaboration with stakeholders and human resource development are also important factors. This study concludes that strategic management of hospitals requires a holistic and integrated approach. By adopting best practices, hospitals can improve their performance, meet patient expectations, and contribute to the overall improvement of public health.
Strategi Pengembangan Bisnis Klinik Bmc Meditama Cilegon Dalam Upaya Meningkatan Keunggulan Bersaing Melalui Pendekatan Balanced Scorecard Rifa Adhiani, Waode; Rohendi, H.A; Restiani Widjaja, Yani
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 4 No. 5: Agustus 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v4i5.10959

Abstract

Persaingan antar klinik pratama di Kota Cilegon kian meningkat seiring pertumbuhan jumlah fasilitas kesehatan tingkat pertama. Klinik BMC Meditama Cilegon sebagai penyedia layanan bagi pasien umum dan peserta BPJS, menghadapi tantangan dalam mempertahankan eksistensi dan meningkatkan keunggulan bersaing. Penelitian ini bertujuan untuk menganalisis kinerja klinik berdasarkan pendekatan Balanced Scorecard (BSC) serta merumuskan strategi pengembangan bisnis yang tepat dan terukur. Penelitian dilakukan menggunakan metode kualitatif dengan pendekatan studi kasus, melalui teknik observasi, wawancara mendalam, dokumentasi, dan penyebaran kuesioner berbasis skala Likert kepada manajemen, staf, dan pasien. Hasil penelitian menunjukkan bahwa dari perspektif keuangan, kinerja klinik cenderung stabil. Namun, pada perspektif pelanggan ditemukan adanya gap antara harapan dan persepsi, khususnya pada dimensi responsiveness dan empathy. Perspektif proses bisnis internal menunjukkan masih terdapat ketidakefisienan operasional, dan dalam perspektif pembelajaran dan pertumbuhan, inovasi serta pelatihan SDM belum optimal. Faktor eksternal seperti lokasi dan meningkatnya jumlah pesaing juga turut memengaruhi daya saing klinik. Penelitian ini menyarankan strategi pengembangan bisnis yang berfokus pada peningkatan mutu layanan, pemanfaatan teknologi, serta penguatan kapasitas SDM. Kesimpulannya, pendekatan Balanced Scorecard efektif digunakan sebagai alat analisis dan perumusan strategi untuk meningkatkan keunggulan bersaing klinik kesehatan tingkat pertama.
Co-Authors ,, Purwadhi A Rohendi A. Rohendi, A. Abdul Gopur Ade Mubarok Adnan Ginanjar Afifah Idelma Makmur Agueda Da Conceicao Agustina Araufi Ahmad Ahmad Ali Amran Ali Amran Andhita Dian Dini Andi Karisma Anggun Desilia Apriana Clara Ardanti, Rizkia Ima Arlette Suzy Puspa Pertiwi Arumjati, Vernilina Oktaeighta Arumjati, Vernillina Oktaeighta Aryo Wibisono Asriansyah Asriansyah As’ady, BJ. Azmy Awwalunisa Aprilia Wijaya Ayomi, Anasthasia F M Bagenda, Wahyuddin Bambang Subekti Batjo, Iriyanti Bayu Wahyudi Beatrik Yunike Yulanda Sroyer Budijono, Rudy Catur Martian Fajar Cecep Darmawan Chitrayuni, Wilsa Dasrun Hidayat Deden Edwar Yokeu Bernardin Destyoningtyas, Rizki Ashary Dewi, Nyoman Nila Dhea Indriani Dhea Indriani Dhian Tyas Utami Dimyati, Ferry Dwinta Mulyanti Eduardus Raditya Kusuma Putra Emanuela, Febrina Endah Pujiastuti Eneng Kamelia Erick Juniyantho Wijaya Erliany Syaodih Ermiati Ermiati Famila Famila Fanny Fardiyani Fauzan Febi Dwi Jayanti Rahmat Febi Dwi Jayanti Rahmat, Febi Dwi Jayanti Febrina Emanuela Feby Ayu Anggana Feronica Melinda Muskitta Firdaus, Arsya Firdausa, Kiko Erynio Fitriasari, Nur G. Agung Krisna Yudha Gani Nurdiyana Ginting, Agustina Br. Grace Bambulu H. Purwadhi Habibie, Ariyanto Hakim, Bagus Lukman Haliem, Helena Claudia Hans Ariel Satyana Hapa, Maria Hapid, Reza Heni Rohaeni Heni Rohaeni Herlina, Nina - Hidayati, Wida Humaera, Namira Nita Indah Dwi Mentari Indah, Sonia Fillahi Indry Nurafsari Irandi Putra Pratomo Irawati, Irfa Irma Sri Widhiyanti Irpan Nugraha Irpan Nugraha, Irpan J. Junius Joanie DewiJanti Dhartono Josephine Fausta Nazuli Juliana, Dewi Sri Junius, J. Karlinawati, Ni Made Devi Santi Kusharini, Omitta Yuliastuti Larasati Larasati Latesia Pramagistra Nurshabrina Lestari, Nike Dwi Putri Lia Mirawati Lidwina Kasiani Meylina Listiana Nur Fadillah Lukas, Denny Christian Lunia Widiastutiningtyas M. Rizal Fauzi Maharani, Ardelia Maharani, Dessy Mahardika, Yudia Mahmudah, Nisa Makmur, Afifah Idelma Manik, Sitti Lolo Sundari Margaretna, Nur Fitri Marlena, Ena Masuni, Evi Mayang Wulandari Mellynia Yuniarti Mita Wydaswara Mochamad Reza Muhammad Rizal Fauzi Nanda Eka Putri Nanda Sari, Dhiastika Nani Asrini Ni Luh Putu Adinda Tasya Saraswati Niluh Dewi Ratnasari, Niluh Dewi Nisa Mahmudah Novita Serliana, Novita Novriyanti, Tika Nurdiyana, Gani Nurhalisa Putri Nurhidayati, Ira Nurwijayanti Octavyani, Yanti P. Purwadi P. Purwadi Pangihutan, Reymond Pattinasarany, Alfadesta Hermon Perdana, Noor Roziq Ghulam Pertiwi, Shanti Asih Pipang Patasik, Kevin Pradnyana, I Gde Yoghie Pratomo, Nugroho Rizki Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadi, P. Putra, Eduardus Raditya Kusuma Putra, Kevin Aldio Putri, Nurhalisa Putriasni, Chyntia Qohardita, Risa R. Poppy Yaniawati Rachmawati, Amalia Rahmat Ilham Rahmayati, Anisa Ratnawati, Yeni Raysha Ramadhani Reymond Pangihutan Rhomadon, Wahyu Rian Andriani Rian Andriani, Rian Rifa Adhiani, Waode Rilistyawati, Nabila Distiara Riswanda, Jhon Riyan Herdiansyah Rohendi, Aceng Rohendi, H.A ROHMAH, FAIZATUR Rosianti Rosidawati Wiradirja, Imas Ruth Alexandra Sahidillah Nurdin Sandi, Ghaniy Prima Satriya, Guntur Seso Sulijaya Suyono Setiati Putri, Paramita Indah Setyagraha, Javan Agustian Silvania, Grace Ayu Sinta Rosmaini Siti Nuryanti Slamet Riyadi Sri Widya Astuti, Baiq Sudarman, Brillianty Putrisari Sukajie, Bambang Susanto, Dede Himawan Dwi Suyono, Seso Sulijaya Thalia, Thalia Tri Lestari Triyono, Alfian Heri Tunggadewi, Ni Putu Tania Nadyanti Umar Usman Umchudloh, Umchudloh Veranita, Mira Viany, Viany Victoria Cyntia Yogya Astuti Wentinusa, Stella Maria Widodo, Ayudisty Ristika Kusumawardhani Wijaya, Awwalunisa Aprilia Wildan Windaswari, Gusti Ayu Rahayu Witarsih, Silvia Witri, Repelita Wydaswara, Mita Yaniawati, Poppy Yasa, Sang Made Agus Wira Nugraha Yayan Ari Kurniawan Yenie Surveyanti Yogiyopranoto, Muhammad Yongki Hadinata Wijaya Yudia Mahardika Yunita Indah Dewi Yunita, Dian Zakiyatun Murtafi'ah Hamzah Zalmah Zivana, Fidela Hanan ⁠Mianova Mintardi