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Yani Restiani Widjaja, Yani Restiani
Universitas Adhirajasa Reswara Sanjaya
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Manajemen Strategik Rumah Sakit: Sebuah Tinjauan Purwadhi, Purwadhi; Widjaja, Yani Restiani; Witarsih, Silvia; Wentinusa, Stella Maria
Jurnal Ilmiah Universitas Batanghari Jambi Vol 25, No 2 (2025): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v25i2.5852

Abstract

Strategic management of hospitals is becoming increasingly important in the dynamic healthcare industry. Hospitals are faced with challenges such as managing limited resources, policy changes, and evolving patient needs. To achieve competitive advantage, hospitals need to adopt best practices in strategic management. This study discusses the concept and practice of hospital strategic management through a literature review. It aims to identify strategies that hospitals can implement to improve operational efficiency, service quality, and patient satisfaction. In addition, this study also analyzes the challenges and opportunities faced by hospital management in formulating and implementing effective strategies, as well as identifying best practices that can be adopted to achieve competitive advantage in the healthcare industry. The results showed that hospitals can implement strategies such as the use of Balanced Scorecard (BSC) and EFQM models, training for hospital managers, and integration of information technology. In addition, strong collaboration with stakeholders and human resource development are also important factors. This study concludes that strategic management of hospitals requires a holistic and integrated approach. By adopting best practices, hospitals can improve their performance, meet patient expectations, and contribute to the overall improvement of public health.
Strategi Pengembangan Bisnis Klinik Bmc Meditama Cilegon Dalam Upaya Meningkatan Keunggulan Bersaing Melalui Pendekatan Balanced Scorecard Rifa Adhiani, Waode; Rohendi, H.A; Restiani Widjaja, Yani
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 4 No. 5: Agustus 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v4i5.10959

Abstract

Persaingan antar klinik pratama di Kota Cilegon kian meningkat seiring pertumbuhan jumlah fasilitas kesehatan tingkat pertama. Klinik BMC Meditama Cilegon sebagai penyedia layanan bagi pasien umum dan peserta BPJS, menghadapi tantangan dalam mempertahankan eksistensi dan meningkatkan keunggulan bersaing. Penelitian ini bertujuan untuk menganalisis kinerja klinik berdasarkan pendekatan Balanced Scorecard (BSC) serta merumuskan strategi pengembangan bisnis yang tepat dan terukur. Penelitian dilakukan menggunakan metode kualitatif dengan pendekatan studi kasus, melalui teknik observasi, wawancara mendalam, dokumentasi, dan penyebaran kuesioner berbasis skala Likert kepada manajemen, staf, dan pasien. Hasil penelitian menunjukkan bahwa dari perspektif keuangan, kinerja klinik cenderung stabil. Namun, pada perspektif pelanggan ditemukan adanya gap antara harapan dan persepsi, khususnya pada dimensi responsiveness dan empathy. Perspektif proses bisnis internal menunjukkan masih terdapat ketidakefisienan operasional, dan dalam perspektif pembelajaran dan pertumbuhan, inovasi serta pelatihan SDM belum optimal. Faktor eksternal seperti lokasi dan meningkatnya jumlah pesaing juga turut memengaruhi daya saing klinik. Penelitian ini menyarankan strategi pengembangan bisnis yang berfokus pada peningkatan mutu layanan, pemanfaatan teknologi, serta penguatan kapasitas SDM. Kesimpulannya, pendekatan Balanced Scorecard efektif digunakan sebagai alat analisis dan perumusan strategi untuk meningkatkan keunggulan bersaing klinik kesehatan tingkat pertama.
Evaluasi Penerapan Marketing Mix 7P pada Layanan Rawat Jalan Eksekutif : Studi Kasus Rumah Sakit Nirmala Suri Sukoharjo Lestari, Tri; Purwadhi, Purwadhi; Widjaja, Yani Restiani
Jurnal Pengabdian Nasional (JPN) Indonesia Vol. 6 No. 3 (2025): September
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63447/jpni.v6i3.1501

Abstract

This study aims to analyze the implementation of the marketing mix strategy (7P) in the Executive Outpatient Services at Nirmala Suri Hospital, Sukoharjo. The background of this research is based on the significant decline in patient visits over three consecutive years, from 5,493 visits in 2022 to 5,048 in 2023, and only reaching 5,436 in 2024, well below the target of 10,000 visits per year. This study uses a descriptive qualitative approach with in-depth interviews, observations, and documentation with 111 informants. The results indicate that the aspects of process (28%), physical evidence (22%), and human resources (19%) are the most appreciated marketing mix elements by patients. Weaknesses were found in the promotional strategy, which has not been optimal, the inaccuracy of doctors' schedules, and the lack of supporting facilities such as lactation rooms and children's play areas. Strategic recommendations include enhancing digital promotion, improving the registration and queuing system, strengthening human resources training, and adding physical facilities to reinforce the premium service image. These findings are expected to serve as a foundation for managerial decision-making in improving competitiveness and patient loyalty.
Evaluasi Tingkat Kesiapsiagaan Menghadapi Bencana Berdasarkan Hospital Safety Index di RSUD Lebong Provinsi Bengkulu Lukas, Denny Christian; Andriani, Rian; Widjaja, Yani Restiani
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 5: Agustus 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i5.9810

Abstract

Kesiapsiagaan rumah sakit dalam menghadapi bencana merupakan aspek penting dalam menjamin keberlangsungan pelayanan kesehatan saat terjadi keadaan darurat dan bencana. Hospital Safety Index (HSI) yang dikembangkan oleh WHO (2015) menjadi instrumen evaluasi untuk mengukur kesiapan rumah sakit dalam menghadapi keadaan darurat dan bencana. RSUD Lebong sebagai satu-satunya rumah sakit rujukan di Kabupaten Lebong telah mengembangkan Hospital Disaster Plan (HDP) tahun 2023, sebagai pedoman utama dalam penanggulangan bencana. Tujuan penelitian ini mengevaluasi kesiapsiagaan RSUD Lebong dalam menghadapi bencana berdasarkan modul 4 HSI,  yang berfokus pada pengelolaan kondisi darurat dan bencana. Metode Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Data dikumpulkan melalui wawancara dengan manajemen RS yang terkait lansgung dengan tim penanggulangan bencana, analisis dokumen HDP, self-assessment HSI, serta observasi langsung ke fasilitas rumah sakit.  Berdasarkan hasil evaluasi, RSUD Lebong memperoleh skor 73%, kategori A (tinggi). Rumah sakit telah memiliki dokumen HDP yang komprehensif, namun masih terdapat beberapa tantangan dalam implementasinya. Beberapa kendala yang ditemukan antara lain kurangnya frekuensi simulasi bencana, keterbatasan dalam koordinasi lintas sektor, serta infrastruktur bencana yang masih perlu peningkatan. RSUD Lebong memiliki tingkat kesiapsiagaan bencana kategori A (Tinggi), yang berarti rumah sakit dapat difungsikan pada kondisi kedaruratan dan bencana. Direkomendasikan untuk melanjutkan kegiatan peningkatan kapasitas manajemen kedaruratan, dan bencana serta melakukan upaya pengurangan risiko untuk ancaman kondisi kedaruratan, dan bencana jangka menengah dan panjang.
Digital Marketing Mix Strategy of Klinik Pratama Asera Cantika Sumbawa Pradnyana, I Gde Yoghie; Rohendi, Aceng; Widjaja, Yani Restiani
International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.538

Abstract

The digital era has brought significant changes to marketing strategies, including in the healthcare sector. Klinik Pratama Asera Cantika Sumbawa faces increasingly intense competition, requiring effective marketing strategies to enhance competitiveness and attract more patients. This study aims to analyze the implementation, challenges, and solutions of digital marketing mix strategies to attract and retain customers at Klinik Pratama Asera Cantika Sumbawa. This research employs a qualitative approach using observation and focused interviews. The study's informants include the marketing team and social media team of Klinik Pratama Asera Cantika Sumbawa. The researcher focuses on the implementation of the P-based digital marketing mix strategy, as well as the factors that hinder and support its success in reaching the target market. The findings indicate that Klinik Pratama Asera Cantika Sumbawa has comprehensively implemented the digital marketing mix strategy using the P approach, covering product, price, place, promotion, process, people, and physical evidence. However, internal challenges such as budget constraints in marketing communication, difficulties in building customer loyalty due to intense competition, and accessibility and service convenience issues remain major obstacles in optimizing digital strategies. To address these challenges, the clinic has adopted various solutions, including online consultation systems, social media and influencer-based promotional strategies, and improvements in facilities and services to enhance customer experience. By implementing more focused and adaptive strategies, the clinic aims to strengthen its competitive advantage and maintain customer loyalty amid the increasingly competitive beauty industry.
Evaluasi Strategi Manajemen Sumber Daya Manusia dalam Meningkatkan Produktivitas Kerja Karyawan di Rumah Sakit X Kota Y Larasati, Larasati; Qohardita, Risa; Arumjati, Vernilina Oktaeighta; Purwadhi, Purwadhi; Widjaja, Yani Restiani
VISA: Journal of Vision and Ideas Vol. 5 No. 2 (2025): Journal of Vision and Ideas (VISA)
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/visa.v5i2.7303

Abstract

Human resources must always be considered, maintained and developed to achieve organizational goals. Human resource management (HRM) plays an important role in helping organizations achieve short-term and long-term goals by aligning those goals with overall business strategy. The purpose of this article is to explain the importance of human resource planning, effective recruitment and selection, and employee development to increase employee work productivity. This article focuses on the role of Human Resource Management in business organizations and how Human Resource Management strategies can help organizations increase employee work productivity. The research method used is the literature study method, namely analyzing, summarizing and evaluating various sources such as scientific writings, books, presentations, online data, images and graphs related to the topic discussed, as well as describing the author's view of it. The main source for this research is literature that is closely related to the literature review, including books on research methods, scientific papers, online sources, and other relevant publications. To achieve the goals of a company, it is necessary to implement effective HR management strategies to increase employee work productivity. The factor that a company must prioritize is the employee performance factor.
The Effect of Workload, Work Environment, Individual Factors and Work Motivation on Work Stress of Health Workers at Pratama Nurjaya Clinic Silvania, Grace Ayu; Bagenda, Wahyuddin; Widjaja, Yani Restiani
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 2 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i2.991

Abstract

The purpose of this study is to determine the influence of workload, work environment, individual factors and work motivation on work stress of health workers. The research population was 33 health workers. The sampling technique used is to include all health workers at the Pratama Nurjaya Clinic, namely by census. This type of research is quantitative research. The statistical instrument used was multiple regression analysis using validity, reliability and classical assumption tests. Based on the results of the study, it was found that there was an influence between workload (p = 0.022), work environment (p = 0.007) and work motivation (p = 0.030) on the work stress of health workers partially and it was found that there was no influence of individual factors (p = 0.343) on work stress. The most dominant factor affecting work stress is the work environment.
Evaluasi Tingkat Kualitas Pelayanan Pasien Rawat Jalan Menggunakan Metode Importance Performance Analysis (Studi Kasus RS Wava Husada Malang) As’ady, BJ. Azmy; Yogiyopranoto, Muhammad; Purwadhi; Widjaja, Yani Restiani
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i4.20690

Abstract

Quality outpatient services are crucial for patient satisfaction and loyalty. This study aims to assess the performance and determine the priority of service improvement of Wava Husada Hospital Malang outpatient installation. The Importance Performance Analysis method was applied to 27 attributes based on five dimensions of quality, through a Likert scale questionnaire that assesses perception (performance) and expectations (importance). The average performance score of 3.9 and importance of 3.8 resulted in a positive gap of 0.1, indicating that patient satisfaction has been met. Kartesius diagram placed five attributes among them waiting time, staff responsiveness, schedule accuracy, queue compliance, and politeness in quadrant A, requiring immediate improvement, while the other ten attributes were in quadrant B and needed to be maintained. Overall, the hospital was able to provide services beyond expectations, but time discipline and fast response must continue to be improved in order to maintain competitive advantage.
Pengembangan Strategi Pemasaran 4C sebagai Upaya Meningkatkan Kunjungan Pasien ke Poli OBGYN Rumah Sakit Tingkat IV Samarinda Fitriasari, Nur; Wahyudi, Bayu; Sukajie, Bambang; Widjaja, Yani Restiani
Jurnal Pengabdian Nasional (JPN) Indonesia Vol. 6 No. 3 (2025): September
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63447/jpni.v6i3.1631

Abstract

This study aims to analyze the implementation of the 4C marketing strategy—Co-creation, Currency, Communal Activation, and Conversation—in increasing patient visits, particularly among pregnant women covered by the BPJS national health insurance program, to the Obgyn Clinic at Level IV Hospital Samarinda through 4D ultrasound services. These services are positioned as a flagship offering, providing vivid fetal imaging experiences at no additional cost, thereby enhancing the hospital's appeal amidst competition in health services. The research employed a descriptive qualitative approach, with data collected through structured interviews involving hospital management, medical personnel, and patients. It was further supported by quantitative data obtained from questionnaires distributed to 40 pregnant patients. The findings indicate that the Co-creation dimension fosters active patient participation through direct communication and engagement in interpreting ultrasound results. The Currency dimension was perceived very positively, as patients felt they received high-value services without extra charges. Communal Activation strategies through health cadres, social media, and maternal support groups were effective in raising awareness and interest in the 4D ultrasound services. Meanwhile, the Conversation dimension, encompassing both face-to-face and digital interactions, played a vital role in building trust and long-term patient loyalty. Based on these findings, the 4C marketing strategy has proven to be relevant and effective when implemented in National Health Insurance-based hospital services, with an increasing trend in average patient visits from 180 patients per month to 220 patients per month (a 22% increase). This study recommends the use of mixed methods in future research to obtain a more complete understanding of how each dimension influences patient visitation behavior.
Implementasi Manajemen Strategik pada Puskesmas Berbasis BPJS: Studi Kualitatif di Puskesmas Ogotua Purwadhi, Purwadhi; Widjaja, Yani Restiani; Rilistyawati, Nabila Distiara; Humaera, Namira Nita
ProBisnis : Jurnal Manajemen Vol. 16 No. 4 (2025): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the implementation of strategic management in a community health center (puskesmas) within the framework of the Indonesian National Health Insurance (BPJS Kesehatan). Using a qualitative approach, data were collected through in-depth interviews with the head of the health center, medical staff, and patients, supported by observation and documentation. The findings reveal that the Ogotua Health Center applies strategic management by strengthening primary health care services to reduce unnecessary referrals, improving administrative systems for BPJS claims, and conducting continuous community education about participants’ rights and obligations. Challenges identified include limited human resources, particularly the shortage of physicians, and recurrent technical disruptions in the BPJS digital system, which slow down service delivery. Despite these barriers, the health center mitigates the issues through intensive coordination with BPJS regional offices and monthly evaluation meetings involving all staff. From the patient’s perspective, the service is generally perceived as fast, friendly, and accessible, although sporadic drug stock-outs remain a concern. This study concludes that strategic management contributes significantly to improving the quality and efficiency of BPJS-based services at the primary care level. Future studies should explore digital innovation, supply chain governance, and patient education strategies to further strengthen the role of puskesmas as the frontline of Indonesia’s health system.
Co-Authors ,, Purwadhi A. Rohendi, A. Ade Mubarok Adnan Ginanjar Agustina Araufi Ahmad Ahmad Ali Amran Ali Amran Andhita Dian Dini Andi Karisma Anggun Desilia Apriana Clara Ardanti, Rizkia Ima Arumjati, Vernilina Oktaeighta Arumjati, Vernillina Oktaeighta Aryo Wibisono Asriansyah Asriansyah As’ady, BJ. Azmy Awwalunisa Aprilia Wijaya Ayomi, Anasthasia F M Bagenda, Wahyuddin Bayu Wahyudi Budijono, Rudy Catur Martian Fajar Cecep Darmawan, Cecep Chitrayuni, Wilsa Dasrun Hidayat Deden Edwar Yokeu Bernardin Destyoningtyas, Rizki Ashary Dewi, Nyoman Nila Dhea Indriani Dhea Indriani Dhian Tyas Utami Dimyati, Ferry Dwinta Mulyanti Eduardus Raditya Kusuma Putra Emanuela, Febrina Endah Pujiastuti Eneng Kamelia Erliany Syaodih Ermiati Ermiati Fanny Fardiyani Fatimah, Jardinia Dian Fauzan Febi Dwi Jayanti Rahmat Febi Dwi Jayanti Rahmat, Febi Dwi Jayanti Febrina Emanuela Feronica Melinda Muskitta Firdaus, Arsya Firdausa, Kiko Erynio Fitriasari, Nur Gani Nurdiyana Ginting, Agustina Br. Habibie, Ariyanto Hakim, Bagus Lukman Hapa, Maria Hapid, Reza Heni Rohaeni Heni Rohaeni Herlina, Nina - Hidayati, Wida Humaera, Namira Nita Indah Dwi Mentari Indah, Sonia Fillahi Irawati, Irfa Irma Sri Widhiyanti Irpan Nugraha Irpan Nugraha, Irpan J. Junius Juliana, Dewi Sri Junius, J. Karlinawati, Ni Made Devi Santi Kusharini, Omitta Yuliastuti Langingi, Gerald Hendriks Larasati Larasati Lestari, Nike Dwi Putri Lia Mirawati Lidwina Kasiani Meylina Lukas, Denny Christian M. Rizal Fauzi Maharani, Ardelia Maharani, Dessy Mahardika, Yudia Mahmudah, Nisa Makmur, Afifah Idelma Manik, Sitti Lolo Sundari Margaretna, Nur Fitri Marlena, Ena Masuni, Evi Mayang Wulandari Mayang Wulandari Mochamad Reza Nanda Eka Putri Nanda Sari, Dhiastika Niluh Dewi Ratnasari, Niluh Dewi Nining Handayani Nisa Mahmudah Novita Serliana, Novita Novriyanti, Tika Nurdiyana, Gani Nurhalisa Putri Nurhidayati, Ira Nurwijayanti Octavyani, Yanti P. Purwadi P. Purwadi Pangihutan, Reymond Pattinasarany, Alfadesta Hermon Perdana, Noor Roziq Ghulam Pertiwi, Shanti Asih Pipang Patasik, Kevin Pradnyana, I Gde Yoghie Pratomo, Nugroho Rizki Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadi, P. Putra, Eduardus Raditya Kusuma Putra, Kevin Aldio Putri, Novia Ayu Wijayantis Susanto Putri, Nurhalisa Putriasni, Chyntia Qohardita, Risa Rachmawati, Amalia Rahmat Ilham Rahmayati, Anisa Ratnawati, Yeni Raysha Ramadhani Reymond Pangihutan Rhomadon, Wahyu Rian Andriani, Rian Rifa Adhiani, Waode Rilistyawati, Nabila Distiara Riswanda, Jhon Rohendi, Aceng Rohendi, H.A ROHMAH, FAIZATUR Rosianti Rosidawati Wiradirja, Imas Ruth Alexandra Sahidillah Nurdin Sandi, Ghaniy Prima Satriya, Guntur Seso Sulijaya Suyono Setiati Putri, Paramita Indah Setyagraha, Javan Agustian Silvania, Grace Ayu Sinta Rosmaini Siti Nuryanti Sri Widya Astuti, Baiq Sroyer, Beatrik Yunike Yulanda Sudarman, Brillianty Putrisari Sukajie, Bambang Suyono, Seso Sulijaya Thalia, Thalia Tri Lestari Triyono, Alfian Heri Tunggadewi, Ni Putu Tania Nadyanti Umchudloh, Umchudloh Viany, Viany Wentinusa, Stella Maria Widodo, Ayudisty Ristika Kusumawardhani Wijaya, Awwalunisa Aprilia Wildan Witarsih, Silvia Witri, Repelita Wydaswara, Mita Yaniawati, Poppy Yasa, Sang Made Agus Wira Nugraha Yogiyopranoto, Muhammad Yongki Hadinata Wijaya Yudia Mahardika Yunita, Dian Zalmah Zivana, Fidela Hanan