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Yani Restiani Widjaja, Yani Restiani
Universitas Adhirajasa Reswara Sanjaya
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Evaluasi Penerapan Marketing Mix 7P pada Layanan Rawat Jalan Eksekutif : Studi Kasus Rumah Sakit Nirmala Suri Sukoharjo Lestari, Tri; Purwadhi, Purwadhi; Widjaja, Yani Restiani
Jurnal Pengabdian Nasional (JPN) Indonesia Vol. 6 No. 3 (2025): September
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63447/jpni.v6i3.1501

Abstract

This study aims to analyze the implementation of the marketing mix strategy (7P) in the Executive Outpatient Services at Nirmala Suri Hospital, Sukoharjo. The background of this research is based on the significant decline in patient visits over three consecutive years, from 5,493 visits in 2022 to 5,048 in 2023, and only reaching 5,436 in 2024, well below the target of 10,000 visits per year. This study uses a descriptive qualitative approach with in-depth interviews, observations, and documentation with 111 informants. The results indicate that the aspects of process (28%), physical evidence (22%), and human resources (19%) are the most appreciated marketing mix elements by patients. Weaknesses were found in the promotional strategy, which has not been optimal, the inaccuracy of doctors' schedules, and the lack of supporting facilities such as lactation rooms and children's play areas. Strategic recommendations include enhancing digital promotion, improving the registration and queuing system, strengthening human resources training, and adding physical facilities to reinforce the premium service image. These findings are expected to serve as a foundation for managerial decision-making in improving competitiveness and patient loyalty.
Evaluasi Tingkat Kesiapsiagaan Menghadapi Bencana Berdasarkan Hospital Safety Index di RSUD Lebong Provinsi Bengkulu Lukas, Denny Christian; Andriani, Rian; Widjaja, Yani Restiani
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 5: Agustus 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i5.9810

Abstract

Kesiapsiagaan rumah sakit dalam menghadapi bencana merupakan aspek penting dalam menjamin keberlangsungan pelayanan kesehatan saat terjadi keadaan darurat dan bencana. Hospital Safety Index (HSI) yang dikembangkan oleh WHO (2015) menjadi instrumen evaluasi untuk mengukur kesiapan rumah sakit dalam menghadapi keadaan darurat dan bencana. RSUD Lebong sebagai satu-satunya rumah sakit rujukan di Kabupaten Lebong telah mengembangkan Hospital Disaster Plan (HDP) tahun 2023, sebagai pedoman utama dalam penanggulangan bencana. Tujuan penelitian ini mengevaluasi kesiapsiagaan RSUD Lebong dalam menghadapi bencana berdasarkan modul 4 HSI,  yang berfokus pada pengelolaan kondisi darurat dan bencana. Metode Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Data dikumpulkan melalui wawancara dengan manajemen RS yang terkait lansgung dengan tim penanggulangan bencana, analisis dokumen HDP, self-assessment HSI, serta observasi langsung ke fasilitas rumah sakit.  Berdasarkan hasil evaluasi, RSUD Lebong memperoleh skor 73%, kategori A (tinggi). Rumah sakit telah memiliki dokumen HDP yang komprehensif, namun masih terdapat beberapa tantangan dalam implementasinya. Beberapa kendala yang ditemukan antara lain kurangnya frekuensi simulasi bencana, keterbatasan dalam koordinasi lintas sektor, serta infrastruktur bencana yang masih perlu peningkatan. RSUD Lebong memiliki tingkat kesiapsiagaan bencana kategori A (Tinggi), yang berarti rumah sakit dapat difungsikan pada kondisi kedaruratan dan bencana. Direkomendasikan untuk melanjutkan kegiatan peningkatan kapasitas manajemen kedaruratan, dan bencana serta melakukan upaya pengurangan risiko untuk ancaman kondisi kedaruratan, dan bencana jangka menengah dan panjang.
Digital Marketing Mix Strategy of Klinik Pratama Asera Cantika Sumbawa Pradnyana, I Gde Yoghie; Rohendi, Aceng; Widjaja, Yani Restiani
International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.538

Abstract

The digital era has brought significant changes to marketing strategies, including in the healthcare sector. Klinik Pratama Asera Cantika Sumbawa faces increasingly intense competition, requiring effective marketing strategies to enhance competitiveness and attract more patients. This study aims to analyze the implementation, challenges, and solutions of digital marketing mix strategies to attract and retain customers at Klinik Pratama Asera Cantika Sumbawa. This research employs a qualitative approach using observation and focused interviews. The study's informants include the marketing team and social media team of Klinik Pratama Asera Cantika Sumbawa. The researcher focuses on the implementation of the P-based digital marketing mix strategy, as well as the factors that hinder and support its success in reaching the target market. The findings indicate that Klinik Pratama Asera Cantika Sumbawa has comprehensively implemented the digital marketing mix strategy using the P approach, covering product, price, place, promotion, process, people, and physical evidence. However, internal challenges such as budget constraints in marketing communication, difficulties in building customer loyalty due to intense competition, and accessibility and service convenience issues remain major obstacles in optimizing digital strategies. To address these challenges, the clinic has adopted various solutions, including online consultation systems, social media and influencer-based promotional strategies, and improvements in facilities and services to enhance customer experience. By implementing more focused and adaptive strategies, the clinic aims to strengthen its competitive advantage and maintain customer loyalty amid the increasingly competitive beauty industry.
Evaluasi Strategi Manajemen Sumber Daya Manusia dalam Meningkatkan Produktivitas Kerja Karyawan di Rumah Sakit X Kota Y Larasati, Larasati; Qohardita, Risa; Arumjati, Vernilina Oktaeighta; Purwadhi, Purwadhi; Widjaja, Yani Restiani
VISA: Journal of Vision and Ideas Vol. 5 No. 2 (2025): Journal of Vision and Ideas (VISA)
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/visa.v5i2.7303

Abstract

Human resources must always be considered, maintained and developed to achieve organizational goals. Human resource management (HRM) plays an important role in helping organizations achieve short-term and long-term goals by aligning those goals with overall business strategy. The purpose of this article is to explain the importance of human resource planning, effective recruitment and selection, and employee development to increase employee work productivity. This article focuses on the role of Human Resource Management in business organizations and how Human Resource Management strategies can help organizations increase employee work productivity. The research method used is the literature study method, namely analyzing, summarizing and evaluating various sources such as scientific writings, books, presentations, online data, images and graphs related to the topic discussed, as well as describing the author's view of it. The main source for this research is literature that is closely related to the literature review, including books on research methods, scientific papers, online sources, and other relevant publications. To achieve the goals of a company, it is necessary to implement effective HR management strategies to increase employee work productivity. The factor that a company must prioritize is the employee performance factor.
The Effect of Workload, Work Environment, Individual Factors and Work Motivation on Work Stress of Health Workers at Pratama Nurjaya Clinic Silvania, Grace Ayu; Bagenda, Wahyuddin; Widjaja, Yani Restiani
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 2 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i2.991

Abstract

The purpose of this study is to determine the influence of workload, work environment, individual factors and work motivation on work stress of health workers. The research population was 33 health workers. The sampling technique used is to include all health workers at the Pratama Nurjaya Clinic, namely by census. This type of research is quantitative research. The statistical instrument used was multiple regression analysis using validity, reliability and classical assumption tests. Based on the results of the study, it was found that there was an influence between workload (p = 0.022), work environment (p = 0.007) and work motivation (p = 0.030) on the work stress of health workers partially and it was found that there was no influence of individual factors (p = 0.343) on work stress. The most dominant factor affecting work stress is the work environment.
Evaluasi Tingkat Kualitas Pelayanan Pasien Rawat Jalan Menggunakan Metode Importance Performance Analysis (Studi Kasus RS Wava Husada Malang) As’ady, BJ. Azmy; Yogiyopranoto, Muhammad; Purwadhi; Widjaja, Yani Restiani
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i4.20690

Abstract

Quality outpatient services are crucial for patient satisfaction and loyalty. This study aims to assess the performance and determine the priority of service improvement of Wava Husada Hospital Malang outpatient installation. The Importance Performance Analysis method was applied to 27 attributes based on five dimensions of quality, through a Likert scale questionnaire that assesses perception (performance) and expectations (importance). The average performance score of 3.9 and importance of 3.8 resulted in a positive gap of 0.1, indicating that patient satisfaction has been met. Kartesius diagram placed five attributes among them waiting time, staff responsiveness, schedule accuracy, queue compliance, and politeness in quadrant A, requiring immediate improvement, while the other ten attributes were in quadrant B and needed to be maintained. Overall, the hospital was able to provide services beyond expectations, but time discipline and fast response must continue to be improved in order to maintain competitive advantage.
Pengembangan Strategi Pemasaran 4C sebagai Upaya Meningkatkan Kunjungan Pasien ke Poli OBGYN Rumah Sakit Tingkat IV Samarinda Fitriasari, Nur; Wahyudi, Bayu; Sukajie, Bambang; Widjaja, Yani Restiani
Jurnal Pengabdian Nasional (JPN) Indonesia Vol. 6 No. 3 (2025): September
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63447/jpni.v6i3.1631

Abstract

This study aims to analyze the implementation of the 4C marketing strategy—Co-creation, Currency, Communal Activation, and Conversation—in increasing patient visits, particularly among pregnant women covered by the BPJS national health insurance program, to the Obgyn Clinic at Level IV Hospital Samarinda through 4D ultrasound services. These services are positioned as a flagship offering, providing vivid fetal imaging experiences at no additional cost, thereby enhancing the hospital's appeal amidst competition in health services. The research employed a descriptive qualitative approach, with data collected through structured interviews involving hospital management, medical personnel, and patients. It was further supported by quantitative data obtained from questionnaires distributed to 40 pregnant patients. The findings indicate that the Co-creation dimension fosters active patient participation through direct communication and engagement in interpreting ultrasound results. The Currency dimension was perceived very positively, as patients felt they received high-value services without extra charges. Communal Activation strategies through health cadres, social media, and maternal support groups were effective in raising awareness and interest in the 4D ultrasound services. Meanwhile, the Conversation dimension, encompassing both face-to-face and digital interactions, played a vital role in building trust and long-term patient loyalty. Based on these findings, the 4C marketing strategy has proven to be relevant and effective when implemented in National Health Insurance-based hospital services, with an increasing trend in average patient visits from 180 patients per month to 220 patients per month (a 22% increase). This study recommends the use of mixed methods in future research to obtain a more complete understanding of how each dimension influences patient visitation behavior.
Implementasi Manajemen Strategik pada Puskesmas Berbasis BPJS: Studi Kualitatif di Puskesmas Ogotua Purwadhi, Purwadhi; Widjaja, Yani Restiani; Rilistyawati, Nabila Distiara; Humaera, Namira Nita
ProBisnis : Jurnal Manajemen Vol. 16 No. 4 (2025): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the implementation of strategic management in a community health center (puskesmas) within the framework of the Indonesian National Health Insurance (BPJS Kesehatan). Using a qualitative approach, data were collected through in-depth interviews with the head of the health center, medical staff, and patients, supported by observation and documentation. The findings reveal that the Ogotua Health Center applies strategic management by strengthening primary health care services to reduce unnecessary referrals, improving administrative systems for BPJS claims, and conducting continuous community education about participants’ rights and obligations. Challenges identified include limited human resources, particularly the shortage of physicians, and recurrent technical disruptions in the BPJS digital system, which slow down service delivery. Despite these barriers, the health center mitigates the issues through intensive coordination with BPJS regional offices and monthly evaluation meetings involving all staff. From the patient’s perspective, the service is generally perceived as fast, friendly, and accessible, although sporadic drug stock-outs remain a concern. This study concludes that strategic management contributes significantly to improving the quality and efficiency of BPJS-based services at the primary care level. Future studies should explore digital innovation, supply chain governance, and patient education strategies to further strengthen the role of puskesmas as the frontline of Indonesia’s health system.
Pengaruh Model Leadership dan Gaya Komunikasi Organisasi Terhadap Kinerja Karyawan di RS Metro M.Toha Tangerang Wibisono, Aryo; Yaniawati, Poppy; Restiani Widjaja, Yani
ManBiz: Journal of Management and Business Vol. 4 No. 1 (2025): ManBiz: Journal of Management and Business
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/manbiz.v4i1.5748

Abstract

Organizations need to treat human resources as a crucial production factor to enhance employee performance through cooperation and a supportive work environment. At Metro Hospitals M Toha, high absenteeism and low productivity are challenges that necessitate an effective organizational communication model to improve performance. This study aims to analyze the influence of leadership models and communication styles on employee performance, particularly in the inpatient ward, to enhance management practices in healthcare. The research at Metro Hospitals M. Toha in Tangerang uses a mixed-method approach to integrate qualitative and quantitative data, aiming to analyze the impact of leadership styles and organizational communication on employee performance through surveys, interviews, observations, and documentation from February to July 2024. The study concludes that the transformational leadership style at Metro M. Toha Hospital enhances employee performance, with performance declining if this style diminishes. Two-way communication styles, such as the Equalitarian, are also positively related to performance. Transparency and consistency in communication reduce misunderstandings and enhance motivation. The synergistic relationship between transformational leadership and effective communication boosts productivity, especially in inpatient wards. It is recommended to enhance this leadership style through participative approaches and communication training, as well as building a collaborative organizational culture
Kepemimpinan Servant Leadership dalam Meningkatkan Loyalitas Karyawan Fauzan; Purwadhi; Rosianti; Widjaja, Yani Restiani
Arus Jurnal Sosial dan Humaniora Vol 4 No 2: Agustus (2024)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v4i2.594

Abstract

Penelitian ini bertujuan untuk menganalisis peran kepemimpinan Servant Leadership dalam meningkatkan loyalitas karyawan. Kepemimpinan Servant Leadership, yang berfokus pada pelayanan terhadap karyawan dan pengembangan mereka sebagai individu, dianggap memiliki dampak positif terhadap loyalitas karyawan. Metode penelitian yang digunakan adalah metode kuantitatif dengan pendekatan survei yang melibatkan 200 karyawan dari berbagai perusahaan di Indonesia. Data dikumpulkan melalui kuesioner yang dirancang untuk mengukur persepsi karyawan terhadap gaya kepemimpinan Servant Leadership yang diterapkan oleh manajer mereka, serta tingkat loyalitas karyawan. Hasil penelitian menunjukkan bahwa terdapat hubungan yang signifikan antara penerapan kepemimpinan Servant Leadership dan peningkatan loyalitas karyawan. Faktor-faktor seperti dukungan, empati, pengembangan pribadi, dan kepercayaan yang diberikan oleh pemimpin Servant Leadership berkontribusi secara signifikan terhadap loyalitas karyawan. Penelitian ini menyimpulkan bahwa perusahaan yang menerapkan gaya kepemimpinan Servant Leadership cenderung memiliki tingkat loyalitas karyawan yang lebih tinggi, yang pada akhirnya dapat meningkatkan kinerja organisasi secara keseluruhan. Implikasi praktis dari penelitian ini adalah pentingnya bagi manajer dan pemimpin organisasi untuk mengadopsi prinsip-prinsip Servant Leadership dalam manajemen mereka guna menciptakan lingkungan kerja yang positif dan meningkatkan loyalitas karyawan. Penelitian ini juga menyarankan adanya pelatihan khusus bagi para pemimpin untuk mengembangkan keterampilan Servant Leadership yang efektif.
Co-Authors ,, Purwadhi A Rohendi A. Rohendi, A. Abdul Gopur Ade Mubarok Adnan Ginanjar Afifah Idelma Makmur Agueda Da Conceicao Agustina Araufi Ahmad Ahmad Ali Amran Ali Amran Andhita Dian Dini Andi Karisma Anggun Desilia Apriana Clara Ardanti, Rizkia Ima Arlette Suzy Puspa Pertiwi Arumjati, Vernilina Oktaeighta Arumjati, Vernillina Oktaeighta Aryo Wibisono Asriansyah Asriansyah As’ady, BJ. Azmy Awwalunisa Aprilia Wijaya Ayomi, Anasthasia F M Bagenda, Wahyuddin Bambang Subekti Batjo, Iriyanti Bayu Wahyudi Beatrik Yunike Yulanda Sroyer Budijono, Rudy Catur Martian Fajar Cecep Darmawan Chitrayuni, Wilsa Dasrun Hidayat Deden Edwar Yokeu Bernardin Destyoningtyas, Rizki Ashary Dewi, Nyoman Nila Dhea Indriani Dhea Indriani Dhian Tyas Utami Dimyati, Ferry Dwinta Mulyanti Eduardus Raditya Kusuma Putra Emanuela, Febrina Endah Pujiastuti Eneng Kamelia Erick Juniyantho Wijaya Erliany Syaodih Ermiati Ermiati Famila Famila Fanny Fardiyani Fauzan Febi Dwi Jayanti Rahmat Febi Dwi Jayanti Rahmat, Febi Dwi Jayanti Febrina Emanuela Feby Ayu Anggana Feronica Melinda Muskitta Firdaus, Arsya Firdausa, Kiko Erynio Fitriasari, Nur G. Agung Krisna Yudha Gani Nurdiyana Ginting, Agustina Br. Grace Bambulu H. Purwadhi Habibie, Ariyanto Hakim, Bagus Lukman Haliem, Helena Claudia Hans Ariel Satyana Hapa, Maria Hapid, Reza Heni Rohaeni Heni Rohaeni Herlina, Nina - Hidayati, Wida Humaera, Namira Nita Indah Dwi Mentari Indah, Sonia Fillahi Indry Nurafsari Irandi Putra Pratomo Irawati, Irfa Irma Sri Widhiyanti Irpan Nugraha Irpan Nugraha, Irpan J. Junius Joanie DewiJanti Dhartono Josephine Fausta Nazuli Juliana, Dewi Sri Junius, J. Karlinawati, Ni Made Devi Santi Kusharini, Omitta Yuliastuti Larasati Larasati Latesia Pramagistra Nurshabrina Lestari, Nike Dwi Putri Lia Mirawati Lidwina Kasiani Meylina Listiana Nur Fadillah Lukas, Denny Christian Lunia Widiastutiningtyas M. Rizal Fauzi Maharani, Ardelia Maharani, Dessy Mahardika, Yudia Mahmudah, Nisa Makmur, Afifah Idelma Manik, Sitti Lolo Sundari Margaretna, Nur Fitri Marlena, Ena Masuni, Evi Mayang Wulandari Mellynia Yuniarti Mita Wydaswara Mochamad Reza Muhammad Rizal Fauzi Nanda Eka Putri Nanda Sari, Dhiastika Nani Asrini Ni Luh Putu Adinda Tasya Saraswati Niluh Dewi Ratnasari, Niluh Dewi Nisa Mahmudah Novita Serliana, Novita Novriyanti, Tika Nurdiyana, Gani Nurhalisa Putri Nurhidayati, Ira Nurwijayanti Octavyani, Yanti P. Purwadi P. Purwadi Pangihutan, Reymond Pattinasarany, Alfadesta Hermon Perdana, Noor Roziq Ghulam Pertiwi, Shanti Asih Pipang Patasik, Kevin Pradnyana, I Gde Yoghie Pratomo, Nugroho Rizki Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadi, P. Putra, Eduardus Raditya Kusuma Putra, Kevin Aldio Putri, Nurhalisa Putriasni, Chyntia Qohardita, Risa R. Poppy Yaniawati Rachmawati, Amalia Rahmat Ilham Rahmayati, Anisa Ratnawati, Yeni Raysha Ramadhani Reymond Pangihutan Rhomadon, Wahyu Rian Andriani Rian Andriani, Rian Rifa Adhiani, Waode Rilistyawati, Nabila Distiara Riswanda, Jhon Riyan Herdiansyah Rohendi, Aceng Rohendi, H.A ROHMAH, FAIZATUR Rosianti Rosidawati Wiradirja, Imas Ruth Alexandra Sahidillah Nurdin Sandi, Ghaniy Prima Satriya, Guntur Seso Sulijaya Suyono Setiati Putri, Paramita Indah Setyagraha, Javan Agustian Silvania, Grace Ayu Sinta Rosmaini Siti Nuryanti Slamet Riyadi Sri Widya Astuti, Baiq Sudarman, Brillianty Putrisari Sukajie, Bambang Susanto, Dede Himawan Dwi Suyono, Seso Sulijaya Thalia, Thalia Tri Lestari Triyono, Alfian Heri Tunggadewi, Ni Putu Tania Nadyanti Umar Usman Umchudloh, Umchudloh Veranita, Mira Viany, Viany Victoria Cyntia Yogya Astuti Wentinusa, Stella Maria Widodo, Ayudisty Ristika Kusumawardhani Wijaya, Awwalunisa Aprilia Wildan Windaswari, Gusti Ayu Rahayu Witarsih, Silvia Witri, Repelita Wydaswara, Mita Yaniawati, Poppy Yasa, Sang Made Agus Wira Nugraha Yayan Ari Kurniawan Yenie Surveyanti Yogiyopranoto, Muhammad Yongki Hadinata Wijaya Yudia Mahardika Yunita Indah Dewi Yunita, Dian Zakiyatun Murtafi'ah Hamzah Zalmah Zivana, Fidela Hanan ⁠Mianova Mintardi