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EVALUASI PENERAPAN REKAM MEDIS ELEKTRONIK DALAM MENINGKATKAN PELAYANAN TEKNIS DI POLI UMUM PUSKESMAS BINUANG KABUPATEN SERANG - BANTEN Chitrayuni, Wilsa; Andriani, Rian; Agung, Ign Wiseto P.
Jurnal Kesehatan Tambusai Vol. 7 No. 1 (2026): MARET 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v7i1.46960

Abstract

Rekam Medis Elektronik (RME) merupakan bagian dari program transformasi digital pemerintah Indonesia untuk meningkatkan kualitas pelayanan kesehatan melalui penerapan teknologi informasi yang efektif dan efisien. Penelitian ini bertujuan untuk mengevaluasi penerapan RME dalam meningkatkan pelayanan teknis di Poli Umum Puskesmas Binuang, Kabupaten Serang, Banten. Pendekatan yang digunakan adalah penelitian kualitatif dengan desain studi kasus tunggal. Informan penelitian berjumlah enam orang yang merupakan staf dan tenaga kesehatan di Puskesmas. Hasil evaluasi menunjukkan bahwa sumber daya manusia (SDM) yang ada belum sepenuhnya mendukung pelaksanaan RME karena tidak memiliki latar belakang pendidikan di bidang rekam medis dan informasi kesehatan. Teknologi yang digunakan relatif mudah dioperasikan, namun masih terdapat kendala seperti keterbatasan sistem aplikasi dan koneksi internet yang kurang stabil. Selain itu, belum tersedia kebijakan atau SOP khusus mengenai penerapan RME. Meski demikian, RME terbukti memiliki manfaat dalam mempercepat pelayanan, meningkatkan efisiensi kerja, dan menurunkan tingkat kesalahan administrasi. Implikasi manajerial dari temuan ini menekankan pentingnya perencanaan strategis dalam pengembangan kompetensi SDM, penyediaan infrastruktur teknologi yang memadai, serta penguatan regulasi dan tata kelola sistem informasi. Rekomendasi utama adalah melakukan perekrutan SDM yang memiliki kualifikasi rekam medis, penguatan infrastruktur, penyusunan dan penerapan SOP, serta pelaksanaan monitoring dan evaluasi secara berkala untuk memastikan kesinambungan program.
Strategi Koordinasi Antar Unit Kerja dalam Mencegah Keterlambatan Pengajuan Klaim BPJS di Rumah Sakit Jannah Kota Serang Wulandari, Mayang; Andriani, Rian; Mulyani, Kahar
VISA: Journal of Vision and Ideas Vol. 6 No. 1 (2026): Journal of Vision and Ideas (VISA)
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Delays in submitting BPJS claims are a crucial challenge in the hospital financing system, having a direct impact on cash flow and service quality. At Jannah Hospital in Serang City, this problem is chronic, with pending claims reaching hundreds of cases and receivables value of hundreds of millions of rupiah. This study aims to examine the coordination strategy between work units in preventing delays in submitting BPJS claims, using Henry Mintzberg's coordination theory approach which includes five mechanisms: mutual adjustment, direct supervision, work process standardization, output standardization, and skill standardization. The methodology used is a qualitative approach with a case study design. Data collection techniques include in-depth interviews, participatory observations, and document studies. The research informants totaled 21 people consisting of structural officials, medical staff, administration, casemix, and other related units. The data were analyzed using thematic analysis methods to identify coordination patterns and key barriers. The results of the study showed weak coordination systems across units as the main cause of delays. It was found that strengthening direct supervision and standardization of work processes is a key strategy. This study recommends the establishment of cross-unit SOPs, improved staff skills training, and integrated reporting systems as solutions to speed up and streamline the claims process.
Pengaruh Digital Marketing Dan Aksesibilitas Pelayanan Terhadap Kinerja Klinik Gigi Sultan Dental Care Juli Saputra, Mubaraq; Hidayat, Dasrun; Rinawati; Andriani, Rian
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan Vol. 7 No. 1 (2026): JANUARI
Publisher : Program Studi Manajemen Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/entrepreneur.v7i1.17284

Abstract

Sultan Dental Care faces challenges in increasing visibility and attracting more patients through its newly implemented digital marketing strategy. With intense competition in the private clinic industry, an evaluation and optimization of digital marketing strategies, along with improved service accessibility, are necessary to enhance the clinic’s recognition and appeal to the public. This study aims to analyze the impact of digital marketing and accessibility on the performance of Sultan Dental Care Dental Clinic. The research employs a quantitative method, collecting data through questionnaires distributed to patients and clinic employees. The analysis results indicate that digital marketing does not significantly affect performance, whereas accessibility has a significant impact. This study provides insights for Sultan Dental Care Dental Clinic on the importance of improving accessibility to enhance employee performance. These findings can also be applied to other clinics to improve service quality for patients.
The Influence of Resilience and Workload on The Intention to Stay Among Nurses at Bunda Medika Jakabaring Hospital, South Sumatra Province Kurnianto, Andra; Andriani, Rian; Andikarya, Oke
Jurnal Wacana Ekonomi Vol 25 No 1 (2025): Jurnal Wacana Ekonomi
Publisher : Fakultas Ekonomi Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52434/jwe.v25i1.43120

Abstract

The demand for healthcare personnel continues to increase. Hospitals must sustain the continuity of healthcare workers who recognize their own existence as essential actors in the hospital health service system to prevent a decline in performance and the decision to leave the hospital. The intention to stay refers to nurses' desire to continue working at their current hospital. The intention to stay is crucial for the continuity of a hospital organization and is influenced by several factors. This research aims to analyze the effects of resilience and workload on nurses' intention to stay at the hospital. The results indicate that resilience has a significantly positive direct impact, while workload has a significantly negative direct impact on nurses' intention to stay. Resilience and workload together have a significant effect on nurses' intention to stay. Emphasizing that, in predicting this intention, it is necessary to consider not only the workload's heaviness but also the nurses' resilience, or mental endurance, in facing their tasks.
Co-Authors A. Rohendi, A. Acep Rohendi Ade Mubarok Adryan Rachman Adzra, Nadira Aqilla Agung, Ign Wiseto P. Andikarya, Oke Andikarya, R Oke Andini, Asri Dwi Andriani, Disman Andriani, Purwadhi Apsari, Ayu Saraswati Arif Rachman Arizky, Zahrotunnisa Asriansyah Asriansyah Aziz, Firdaus Abdul Balishna, Mega Biantoro, Yonathan Leonardo Vincensius Chairil M Noor Chitrayuni, Wilsa Dadang Kusnadi Dasrun Hidayat DASUKI DASUKI Disman , Disman Disman, Disman Disman, Disman Dwi Budi Santoso Eeng Ahman, Eeng Efawati, Yen Endang Komara Erlangga Brahmanto Erliany Syaodih Fanny Agustina Hidayat Fanny Fardiyani, Fanny Fatimah, Rikrik Firdaus, Arsya Fitaloka, Neng Diana Hastari, Diah Ika Hermansyah, Deni Hidayat, Fanny Agustina Jamlean, Veronica Vensca Inggrid Jemi Angga Ruhiat Johan, Willy Juli Saputra, Mubaraq Kopong, Fransiska Sabu Kristian Ismail Kurnianto, Andra Lestari, Yuniati Lukas, Denny Christian Lutfiansyach, Dadang Yunus Mardiyanto, Fransiska Yan Devina Mardiyanto, Mochamad Sukrisno Maria Ulfah Marlinda, Rifi Martal, Lena Fitriyani MAXSI ARY Mayang Wulandari Molantikha, Dwi Andikarati Mulyani, Kahar Muskitta, Feronica Melinda Muthoharoh, Laili Indah Nerissa Arviana, Nerissa Nico Nico Nining Handayani Nurnaeni, Neni P. Agung, Ign. Wiseto Panggita Tria Oktaviani Pangihutan, Reymond Parino, Najip Hendra S Permana, Deden Pinsasia, Maria Theresia Purba, Beatrix C.C Simamora Purwadhi Purwadhi , Purwadhi Purwadhi Purwadhi Qohardita, Risa Rahmayani, Aprilia Ridwansyah Ridwansyah Rinawati Rinawati Rinawati Rohendi Rohendi, A Rubadhiansyah, Mega Tamzil Ruhiat, Jemi Angga Saparingga Dasti Putri Seger, Rudyanto Wiharjo Sembiring, Nur Hawai Sijabat, Dewi Rosenni Siti Halimah Sudjadi, Silvia Sukajie, Bambang Sukmawan, Dandung Sunarjo, Andreuw Sureni, Sureni Suryani, Elsa Indah Suwardhani , Achmad Dheni Suwardhani, Achmad Dheni Syarifuddin , Didin Trianasari, Novy Veranita, Mira Wahyudi, Ni Putu Selly Octaviani Wibisono, Angki Willma Fauzzia Yani Restiani Widjaja, Yani Restiani Yatindra, Ida Bagus Tatwa Yosalinata, Jessica Zulkifli Ahmad