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All Journal Journal of Economics, Business, & Accountancy Ventura Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal JURNAL ILMU MANAJEMEN DAN BISNIS Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Learning Community : Jurnal Pendidikan Luar Sekolah Journal of Indonesian Tourism, Hospitality and Recreation The International Journal of Business Review (The Jobs Review) Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL MANAJEMEN Best Journal (Biology Education, Sains and Technology) Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen dan Bisnis Kreatif Jurnal Ilmiah Satyagraha Journal of Economics and Business UBS International Journal of Marketing and Human Resource Research Jurnal Kesehatan Tambusai Jurnal Manajemen Sains dan Organisasi (JMSO) Jurnal Sains Manajemen ProBisnis : Jurnal Manajemen Jurnal Sosial dan Abdimas Service Management Triangle : Jurnal Manajemen Jasa HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan ASWAJA: Jurnal Pendidikan dan Keislaman Research of Service Administration Health and Sains Healthys International Journal Administration, Business & Organization Cerdika: Jurnal Ilmiah Indonesia Journal of Economics and Social Sciences Innovative: Journal Of Social Science Research Carmin: Journal of Community Service International Journal of Economics, Management and Accounting Journal of Knowledge Management Jurnal Sistem Informasi dan Manajemen VISA: Journal of Vision and Ideas Jurnal Penelitian Pendidikan Indonesia Jurnal Pengabdian Nasional (JPN) Indonesia Journal Of Medicine And Health Sciences (Medisci) Journal Of Economic Sciences (Ekuisci) ManBiz: Journal of Management and Business INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen J-CEKI PESHUM Cermin Dunia Kedokteran
Rian Andriani, Rian
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences Other

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The Influence Of Organizational Culture And Organizational Commitment On Employee Engagement And Its Implications On Doctor Performance Sulistiyana, Catur Setiya; Purwadi, Purwadi; Andriani, Rian
Jurnal Medisci Vol 3 No 4 (2026): Vol 3 No 4 February 2026
Publisher : Ann Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/medisci.v3i4.1072

Abstract

Background. Education at the professional stage provides the opportunity to practice several important skills, such as anamnesis, physical examination, clinical reasoning, decision-making, empathy, and professionalism, in an integrated manner. This aims to improve student competence by participating directly in the health service process, such as interacting with patients, observing doctors, understanding cases, and independent learningAims. This study aims to examine the impact of organizational culture and commitment on employee engagement and its effects on the performance of clinical educators at the teaching hospitals of the Faculty of Medicine, Swadaya Gunung Jati University. Methods. The research method employed is a quantitative descriptive approach with an explanatory research design. Data were collected using a questionnaire employing a Likert scale, involving 92 respondents selected using the Slovin formula. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 3. Result. The study's findings indicate that corporate culture and organizational commitment positively and significantly influence employee engagement. Moreover, company culture, organizational commitment, and employee engagement exert a favorable and significant influence on the effectiveness of clinician educators. Employee engagement has been shown to mediate the relationship between organizational culture and organizational commitment and to partially enhance the impact of these factors on the performance of clinicians and educators. Conclusion. The findings suggest that enhancing organizational culture and bolstering organizational commitment can foster clinician-educator physicians' engagement, thereby positively influencing performance in education, service, research, and community outreach. This research aims to provide a foundation for teaching hospital management and for developing sustainable human resource management techniques
Implementation Strategy for the Real-Time Financial Crisis Early Warning System for Profit Optimization at Permata Bunda Syariah Clinic Cirebon Ahmad, Zulkifli; Andriani, Rian; Mulyani, Kahar
Jurnal Ekuisci Vol 3 No 3 (2026): Vol 3 No 3 January 2026
Publisher : Ann Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/ekuisci.v3i3.1052

Abstract

Background. Financial uncertainty and cash flow dynamics in healthcare facilities require an early warning system that can detect potential financial distress quickly and accurately. PBSC Clinic, as a healthcare institution, faces financial risks stemming from fluctuations in revenue, operating expenses, and short-term and long-term liabilities. Therefore, the development of the Real Time Clinic's Financial Crisis Early Warning System (RT, CFC, EWS) is important as a managerial decision-making tool based on actual financial data. Purpose. This study aims to analyze the financial condition of PBSC Clinic and to develop a CFC EWS RT based on profitability, liquidity, leverage, and distance-to-default indicators, presented in a real-time dashboard. Method. This type of research is an evaluative-descriptive study with a case study approach. The data used are the financial statements of the PBSC Clinic for the current period, which are analyzed using financial ratios and risk zone mapping (green, yellow, red) as early warning signals. Results. The results of the study show that the CFC EWS RT dashboard can represent the clinic's financial condition in an accurate and contextual manner. This system is effective at providing an early signal of declining profitability, liquidity pressures, and increased leverage risk, allowing management to take corrective action in a relatively short time. Conclusion. RT CFC EWS plays a strategic role in supporting the financial stability and sustainability of the PBSC Clinic. Implications. Practically, this research provides implementable guidance that can be directly used by the management of PBSC Clinics and similar health facilities. The CFC EWS RT Dashboard is capable of being a simple but effective daily monitoring tool.
Addie Model in Analyst Training to Improve the Professionality of Mawar Clinic Lab Officers in Bandung City Muskitta, Feronica Melinda; Andriani, Rian; Sukajie, Bambang
Research of Service Administration Health and Sains Healthys Vol 7, No 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10237

Abstract

This study aims to analyze the training model for Medical Laboratory Technology Analysts (ATLM) in improving staff professionalism at the Mawar Clinical Laboratory in Bandung City. The research employed a qualitative case study design with data collected through in-depth interviews, observations, and documentation reviews. Data analysis was conducted using the ADDIE model—Analysis, Design, Development, Implementation, and Evaluation—supported by thematic coding assisted by NVivo software to enhance analytical rigor and validity. The findings indicate that the analysis phase identified the need to strengthen technical competencies, SOP comprehension, time management, and soft skills among ATLM staff. In the design phase, a competency-based training curriculum was developed according to laboratory standards. During the development phase, training modules, media, and evaluation instruments were produced and validated. Implementation was carried out through blended learning, hands-on practice, and direct supervision. The evaluation demonstrated improvements in ATLM professionalism, particularly in accuracy, discipline, SOP compliance, service quality, and work ethics. Overall, the ADDIE based training model proved relevant and effective in enhancing laboratory staff professionalism and is recommended for sustainable competency development within Mawar Clinical Laboratory.
Implementation of Training in Improving Hospitality Services At Dr. R. Goeteng Taroenadibrata Purbalingga Hospital Arizky, Zahrotunnisa; Andriani, Rian; Andikarya, R Oke
Research of Service Administration Health and Sains Healthys Vol 7, No 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10419

Abstract

This study aims to analyze the implementation of training programs in improving hospitality services at RSUD dr. R. Goeteng Taroenadibrata Purbalingga. The study is motivated by the need to enhance hospital service quality, which should not only focus on medical aspects but also on non-medical aspects such as friendliness, empathy, and effective communication with patients and their families. A qualitative descriptive approach was employed involving 13 informants consisting of hospital employees, health workers, and non-health staff. Data were collected through in-depth interviews, observation, and documentation, and were analyzed using the interactive model of Miles and Huberman, which includes data reduction, data display, and conclusion drawing. The findings indicate that hospitality training has been conducted regularly, covering interpersonal communication, service excellence, and the development of patient-friendly attitudes. The implementation of the training has increased employees’ awareness of patient-oriented services. However, several challenges remain, including limited training duration, lecture-dominated learning methods, unequal training opportunities for all staff including outsourced workers, and limited post-training evaluation to measure behavioral changes. Therefore, this study recommends improving interactive training design, expanding participant coverage, and strengthening continuous evaluation to ensure sustainable improvements in hospital hospitality services.
ANALISIS DAN STRATEGI PERBAIKAN MANAJEMEN LOGISTIK INSTALASI FARMASI DALAM MENINGKATKAN EFISIENSI RS SAMARINDA MEDIKA CITRA Suryani, Elsa Indah; Andriani, Rian; P. Agung, Ign. Wiseto
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/51rxh896

Abstract

Latar Belakang: Penelitian ini dilatarbelakangi oleh tingginya kontribusi biaya farmasi terhadap total pengeluaran rumah sakit, serta munculnya permasalahan seperti keterlambatan distribusi, risiko kedaluwarsa obat, dan ketidaksesuaian stok di Instalasi Farmasi RS Samarinda Medika Citra. Tujuan: Penelitian ini bertujuan untuk menganalisis fungsi manajemen logistik pada instalasi farmasi serta merumuskan strategi perbaikan guna meningkatkan efisiensi operasional rumah sakit. Metode: Penelitian menggunakan pendekatan kualitatif dengan teknik wawancara mendalam terhadap tujuh informan kunci, meliputi pimpinan manajemen, kepala unit dan staf farmasi, serta didukung oleh hasil pengamatan dan telaah dokumen terkait. Hasil: Hasil penelitian menunjukkan bahwa fungsi logistik meliputi perencanaan, penganggaran, pengadaan, penerimaan, penyimpanan, distribusi, pemeliharaan, penghapusan, dan pengendalian telah berjalan, namun masih menghadapi beberapa kendala, seperti keterbatasan sistem informasi, koordinasi antarunit yang belum optimal, dan pengendalian stok yang lemah. Strategi: Strategi perbaikan yang dirumuskan melalui pendekatan SWOT dan Business Model Canvas mencakup peningkatan kompetensi sumber daya manusia, penguatan SOP, digitalisasi sistem logistik, serta optimalisasi koordinasi lintas unit. Kesimpulan: Penerapan strategi berbasis SWOT dan Business Model Canvas dapat menjadi instrumen efektif untuk meningkatkan efisiensi, mengurangi pemborosan, serta memperkuat profitabilitas rumah sakit.
EVALUASI PENERAPAN REKAM MEDIS ELEKTRONIK DALAM MENINGKATKAN PELAYANAN TEKNIS DI POLI UMUM PUSKESMAS BINUANG KABUPATEN SERANG - BANTEN Chitrayuni, Wilsa; Andriani, Rian; Agung, Ign Wiseto P.
Jurnal Kesehatan Tambusai Vol. 7 No. 1 (2026): MARET 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v7i1.46960

Abstract

Rekam Medis Elektronik (RME) merupakan bagian dari program transformasi digital pemerintah Indonesia untuk meningkatkan kualitas pelayanan kesehatan melalui penerapan teknologi informasi yang efektif dan efisien. Penelitian ini bertujuan untuk mengevaluasi penerapan RME dalam meningkatkan pelayanan teknis di Poli Umum Puskesmas Binuang, Kabupaten Serang, Banten. Pendekatan yang digunakan adalah penelitian kualitatif dengan desain studi kasus tunggal. Informan penelitian berjumlah enam orang yang merupakan staf dan tenaga kesehatan di Puskesmas. Hasil evaluasi menunjukkan bahwa sumber daya manusia (SDM) yang ada belum sepenuhnya mendukung pelaksanaan RME karena tidak memiliki latar belakang pendidikan di bidang rekam medis dan informasi kesehatan. Teknologi yang digunakan relatif mudah dioperasikan, namun masih terdapat kendala seperti keterbatasan sistem aplikasi dan koneksi internet yang kurang stabil. Selain itu, belum tersedia kebijakan atau SOP khusus mengenai penerapan RME. Meski demikian, RME terbukti memiliki manfaat dalam mempercepat pelayanan, meningkatkan efisiensi kerja, dan menurunkan tingkat kesalahan administrasi. Implikasi manajerial dari temuan ini menekankan pentingnya perencanaan strategis dalam pengembangan kompetensi SDM, penyediaan infrastruktur teknologi yang memadai, serta penguatan regulasi dan tata kelola sistem informasi. Rekomendasi utama adalah melakukan perekrutan SDM yang memiliki kualifikasi rekam medis, penguatan infrastruktur, penyusunan dan penerapan SOP, serta pelaksanaan monitoring dan evaluasi secara berkala untuk memastikan kesinambungan program.
Strategi Koordinasi Antar Unit Kerja dalam Mencegah Keterlambatan Pengajuan Klaim BPJS di Rumah Sakit Jannah Kota Serang Wulandari, Mayang; Andriani, Rian; Mulyani, Kahar
VISA: Journal of Vision and Ideas Vol. 6 No. 1 (2026): Journal of Vision and Ideas (VISA)
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Delays in submitting BPJS claims are a crucial challenge in the hospital financing system, having a direct impact on cash flow and service quality. At Jannah Hospital in Serang City, this problem is chronic, with pending claims reaching hundreds of cases and receivables value of hundreds of millions of rupiah. This study aims to examine the coordination strategy between work units in preventing delays in submitting BPJS claims, using Henry Mintzberg's coordination theory approach which includes five mechanisms: mutual adjustment, direct supervision, work process standardization, output standardization, and skill standardization. The methodology used is a qualitative approach with a case study design. Data collection techniques include in-depth interviews, participatory observations, and document studies. The research informants totaled 21 people consisting of structural officials, medical staff, administration, casemix, and other related units. The data were analyzed using thematic analysis methods to identify coordination patterns and key barriers. The results of the study showed weak coordination systems across units as the main cause of delays. It was found that strengthening direct supervision and standardization of work processes is a key strategy. This study recommends the establishment of cross-unit SOPs, improved staff skills training, and integrated reporting systems as solutions to speed up and streamline the claims process.
Co-Authors A. Rohendi, A. Acep Rohendi Ade Mubarok Adryan Rachman Adzra, Nadira Aqilla Agung, Ign Wiseto P. Andikarya, R Oke Andini, Asri Dwi Andriani, Disman Andriani, Purwadhi Apsari, Ayu Saraswati Arif Rachman Arizky, Zahrotunnisa Asriansyah Asriansyah Aziz, Firdaus Abdul Balishna, Mega Biantoro, Yonathan Leonardo Vincensius Catur Setiya Sulistiyana Chairil M Noor Chitrayuni, Wilsa Dadang Kusnadi Dasrun Hidayat DASUKI DASUKI Disman , Disman Disman, Disman Disman, Disman Dwi Budi Santoso Eeng Ahman, Eeng Efawati, Yen Endang Komara Erlangga Brahmanto Erliany Syaodih Fanny Agustina Hidayat Fanny Fardiyani, Fanny Fatimah, Rikrik Firdaus, Arsya Fitaloka, Neng Diana Hastari, Diah Ika Hermansyah, Deni Hidayat, Fanny Agustina Jamlean, Veronica Vensca Inggrid Jemi Angga Ruhiat Johan, Willy Kopong, Fransiska Sabu Kristian Ismail Lena, Lena Lestari, Yuniati Lukas, Denny Christian Lutfiansyach, Dadang Yunus Mardiyanto, Fransiska Yan Devina Mardiyanto, Mochamad Sukrisno Maria Ulfah Marlinda, Rifi Martal, Lena Fitriyani MAXSI ARY Mayang Wulandari Molantikha, Dwi Andikarati Mulyani, Kahar Muskitta, Feronica Melinda Muthoharoh, Laili Indah Nerissa Arviana, Nerissa Nico Nico Nining Handayani Nugraha, Gagah Baskara Adi Nurnaeni, Neni P. Agung, Ign. Wiseto Panggita Tria Oktaviani Pangihutan, Reymond Parino, Najip Hendra S Permana, Deden Pinsasia, Maria Theresia Purba, Beatrix C.C Simamora Purwadhi Purwadhi , Purwadhi Purwadhi Purwadhi Purwadi Purwadi Qohardita, Risa Rahmayani, Aprilia Ridwansyah Ridwansyah Rinawati Rinawati Rinawati Rohendi Rohendi, A Rubadhiansyah, Mega Tamzil Ruhiat, Jemi Angga Saparingga Dasti Putri Seger, Rudyanto Wiharjo Sembiring, Nur Hawai Sijabat, Dewi Rosenni Siti Halimah Sudjadi, Silvia Sukajie, Bambang Sukmawan, Dandung Sunarjo, Andreuw Sureni, Sureni Suryani, Elsa Indah Suwardhani , Achmad Dheni Suwardhani, Achmad Dheni Syarifuddin , Didin Tresna Budiarti Trianasari, Novy Veranita, Mira Wahyudi, Ni Putu Selly Octaviani Wibisono, Angki Willma Fauzzia Yani Restiani Widjaja, Yani Restiani Yatindra, Ida Bagus Tatwa Yosalinata, Jessica Zulkifli Ahmad