Article Per Year (5 Year)
p-Index From 2021 - 2026
5.612
P-Index
This Author published in this journals
All Journal Jurnal Kesehatan Lingkungan indonesia JOURNAL OF LAW AND GOVERMENT SCIENCE Jurnal Privat Law Yupa: Historical Studies Journal Privat Law Jurnal Moral Kemasyarakatan METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi JURNAL PHOTON Jurnal Abdimas Mahakam Respati Al-Ikhtibar : Jurnal Ilmu Pendidikan Heart Science Journal Sricommerce: Journal of Sriwijaya Community Services Jurnal Teknimedia: Teknologi Informasi dan Multimedia International Journal of Mechanical Engineering Technologies and Applications (MECHTA) International Research on Big-data and Computer Technology (IRobot) Jurnal Administrasi Pemerintahan Desa Jurnal PkM MIFTEK Jurnal Algoritma Journal of Islamic and Law Studies (JILS) Fleksibel: Jurnal Pengabdian Kepada Masyarakat Physical Therapy Journal of Indonesia Jurnal Konseling Pendidikan Islam Ekasakti Matua Jurnal Manajemen GEMBIRA (Pengabdian Kepada Masyarakat) Amarthapura: Historical Studies Journal Langgong: Jurnal Ilmu Sosial dan Humaniora Media Hukum Indonesia (MHI) Al-Intaj : Jurnal Ekonomi dan Perbankan Syariah Jarow: Journal of Ar-Raniry on Social Work INSTALL: Information System and Technology Journal Jurnal Wicara Desa International Conference On Social Science Education Proceeding
Muhammad Azmi, Muhammad
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Other

Published : 46 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : INSTALL: Information System and Technology Journal

 1 
Measuring and Managing Go-Jek Driver Delivery Quality with COBIT Framework Bie, Kalistowen; Suliana, I Made; Azmi, Muhammad; Sabrila, Trifebi Shina; Latif, Abdul; Lindawati, Ratna
INSTALL: Information System and Technology Journal Vol 1 No 2 (2024): INSTALL : Information System and Technology Journal
Publisher : LPPM Universitas Sari Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33859/install.v1i2.801

Abstract

This research explores methods and strategies to more effectively measure and manage the delivery quality performed by Gojek drivers. In the digital era, app-based transportation services like Gojek have become an integral part of society. Ensuring high delivery quality requires a deep understanding of influencing factors such as timeliness, condition of goods, and customer satisfaction. By leveraging technology and data analysis, Gojek can identify areas needing improvement and implement appropriate solutions. This study uses the COBIT 5 framework to assess and enhance delivery quality. The findings indicate that the IT governance maturity level of Gojek in the EDM 02 and DSS 03 domains is at level 3 (Established). However, there is a gap that needs to be addressed to reach the desired level of 5 (Optimizing). Recommendations are provided to bridge this gap by implementing consistent standard processes across the company.
Co-Authors Abdul Aziz Abdul Latif Agustiansyah, Muhammad Rizki Agustiansyah, Muhammad Rizki Agustiansyah Agustina Hanafi Alhakeem, Reinalgy Azni Alpen, Joni Aminah Aminah Andri Ramadhan Anindito Purnowidodo Apriani, Leni Apriliani, Insani Apriliani, Resty Aqila, Fani Arief, M Rudyanto Arifin, Syaiful Arya, Muhammad Asgara, Zidan Aulia Maghfiroh Az-Zahra, Annisa Azharuddin Azharuddin, Azharuddin AZMI, AZMI Bie, Kalistowen Chairil Darmawati Darmawati Dermawan, Edo Djono Djono Dona Budi Kharisma, Dona Budi Elisa Elisa Elisa Eva Darnila Evadila Evadila Firdausi, Karunia Imam Fitriani Fitriani Habib, Faisal Hakim, Ummi Hafilda Hamdani, Muhammad Ananda Rizki Hanema, Vanny Hasibuan, Abdillah Hening, Beta Tiva Ratu Herawati Herawati Herlianti, Aulia Ichsan, T. Ilmi, Muhammad Fahmi Isnanda, Rizki Puji Jaya, Mochamad Jazila, Muhammad Afwan Joyosemito, Ibnu Susanto Kurni, Raden Riski Maulana Al Kurniawan Kurniawan Kusumawijaya, Rizal Izmi Latifah, Ayu Lindawati, Ratna Lubis, Hilfan Ade Putra M. Hafizulloh Maryana Maryana Maulinda, Ade Azahra Meilani, Sophia Shanti Muhammad Eko Fitrianto, Muhammad Eko Muhammad Fadli Muhammad Rikza Nashrulloh Muhammad Sopyan Munajat, Ikbal Nabila, Fadwa Nasution, Ali Nafiah Norhidayat Norhidayat, Norhidayat Novabegawati, Novabegawati Nurul Husna Perdana Setiawan, Surya Pransetia, Arya Prasetyo, Azhar Puspita, Intan Imda Putri, Andi Nirmala Putri, Anisa Devisa Rahayu, Raden Erwin Gunadhi Rahuma, Aulia Ramdan, Galih Muhammad Raviko, Johansyah Rizal Izmi Kusumawijaya Rosmaliati, Rosmaliati Rousanfikr, Sava Arcadia Rusdan Rusdan RUSDIYAH RUSDIYAH Sabrila, Trifebi Shina Saeful Anam Ismail Safrizal Rahman, Safrizal Sani, Putri Saputra, Yulian Sari, Desti Eka Setyawati, Meita Sholahudin, Hary Siregar, Abdullah Afif Sitepu, Andika Siti Marfuah, Siti Slamet Wahyudi Soeddijono, Bambang Sofyana, Berliani Sopyan, Muhammad Sri Banun, Sri Suharyono Suharyono Suliana, I Made Suyono Suyono Syahputra, Muhammad Ilham Tri Indrahastuti Ulwatunnisa, Marwah Willyon Ferrari Yanto, Syafri Yusran, Nurul Faizah Zakaria Wahab, Zakaria Zulfiansyah, Rezky