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All Journal International Journal of Electrical and Computer Engineering TEKNIK REKA INTEGRA PROMUSIKA: Jurnal Pengkajian, Penyajian, dan Penciptaan Musik Jurnal Pendidikan Fisika Indonesia Rekayasa: Jurnal Penerapan Teknologi dan Pembelajaran Unnes Science Education Journal JRSI (Jurnal Rekayasa Sistem dan Industri) Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri Communication in Biomathematical Sciences Martabe : Jurnal Pengabdian Kepada Masyarakat UPEJ Unnes Physics Education Journal IJIES (International Journal of Innovation in Enterprise System) Jurnal Matematika UNAND Technologia: Jurnal Ilmiah Majamecha Journal of Music Science, Technology, and Industry (JOMSTI) Jurnal Pendidikan Teknik Mesin Undiksha Jambura Journal of Biomathematics (JJBM) Jurnal Pendidikan Kewarganegaraan Indonesian Journal of Applied Research (IJAR) Jurnal Ekonomi Syariah Pelita Bangsa ARRUS Journal of Social Sciences and Humanities Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Journal Indonesia Law and Policy Review (JILPR) Jurnal Mahasiswa Manajemen dan Akuntansi eProceedings of Engineering MAP (Jurnal Manajemen dan Administrasi Publik) Innovative: Journal Of Social Science Research Ranah Research : Journal of Multidisciplinary Research and Development Journal of Management and Creative Business Trending: Jurnal Manajemen dan Ekonomi IDEA: Jurnal Seni Pertunjukan JoDENS: Journal of Digital Ecosystem for Natural Sustainability Rekayasa Mekanika: Jurnal Ilmiah Teknik Mesin J-Proteksion : Jurnal Kajian Ilmiah dan Teknologi Teknik Mesin IJIES (International Journal of Innovation in Enterprise System)

Hadi Susanto

Telkom University

Author-ID : 6563959

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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PENGEMBANGAN KARIR DAN PENGENDALIAN INTERNAL DALAM RANGKA MENINGKATKAN KINERJA PELAYANAN PUBLIK (Studi di Rumah Sakit Daerah Puri Husada Tembilahan Kabupaten Indragiri Hilir) jurnalmap map; Asnawi ÔÇÄ; Hadi Susanto; Sri Mulyani
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 3 No 3 (2020): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v3i3.265

This study aims to describe the effect of career development, career commitment and internal control on the performance of public services partially or simultaneously at Puri Husada Tembilahan District Hospital. The study population included all employees of Puri Husada Tembilahan Regional Hospital totaling 218 people, taken as many as 141 employees. Data collection is done by questionnaire. Then the data were analyzed with multiple regression analysis techniques. The results showed that partially career development, career commitment and internal control significantly influence the performance of public services. Career Development is the dominant variable influencing the performance of public services at RSUD Puri Husada Tembilahan. Simultaneously career development, career commitment and internal control significantly influence the performance of public services. Organizational goals will be easily achieved if the organization can develop career and career commitments for employees and improve internal control so as to improve the performance of public services. Keywords: performance, public services, career, internal control

KUALITAS PELAYANAN DI KANTOR KECAMATAN MANDAH KABUPATEN INDRAGIRI HILIR jurnalmap map; Sy. Dewi Marisa; Hadi Susanto; Sri Mulyani
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 3 No 3 (2020): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

This study aims to describe the quality of service in the Mandah District Office of Indragiri Hilir Regency. The method used in this research is descriptive qualitative researched only one variable about the quality of service. The results of the study are based on the quality dimension which consists of: Tangibles, the community states that the officers in providing services are quite good with neatly dressed and polite. Physical facilities such as waiting rooms are quite comfortable, queues are very organized, thus speeding up the service process. Reliability is quite good, that is, the community is easy and the process of arranging services is not complicated. Responsiveness of employees to criticism and complaints of the community, responded well and immediately followed up. Besides that, employees are present at the service office on time, so that if there are people who come directly served well. Assurance is discipline, courtesy and friendliness of employees is quite good as evidenced by the service users who come welcomed by employees to ask things they can help. Empathy of employees who include attention to the community who come to the public service unit asked their needs and provide explanations that are easily understood by the community at large. Keywords: service quality

EFEKTIVITAS PROGRAM KELUARGA BERENCANA METODE KONTRASEPSI JANGKA PANJANG DI KABUPATEN INDRAGIRI HILIR PROVINSI RIAU jurnalmap map; Misni Hayati S; Hadi Susanto; Sri Mulyani
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 3 No 3 (2020): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

This study aims to describe the Effectiveness of the Long Term Contraception Method Family Planning Program in Indragiri Hilir Regency. This type of research is descriptive with qualitative methods. Research data obtained from interviews, observations and documentation. Data analysis uses interactive data analysis from Miles and Huberman. Based on the results of the study obtained information that the Family Planning Program in Indragiri Hilir Regency is quite effective in suppressing the population growth rate. Judging from the several indicators used to measure Program Effectiveness, namely: Seen from the Program Objectives. Program Objectives in this case, the Fertile Age Couple. The effectiveness of the Targets as seen from the number of EFAs as active KB participants over the past 4 years has continued to increase, but those using the Long-Term Contraception Method have decreased each year. Keywords: family planning, long-term contraception method

PENINGKATAN KUALITAS PELAYANAN KB SEBAGAI UPAYA PEMBINAAN AKSEPTOR DI KECAMATAN TRUCUK KABUPATEN BOJONEGORO jurnalmap map; Endah Tri Ratnawati; Hadi Susanto; Arini Sulistyowati
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 4 No 2 (2021): Jurnal Manajemen dan Administrasi Publik
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

The purpose of this study is to describe the quality of family planning services and its constraints in the Trucuk District area of Bojonegoro Regency. This type of research is a qualitative descriptive study. Data collection techniques with interview observation and documentation. Processing and data analysis using descriptive analysis. The results showed that the quality of family planning services seen from 1) Tangible has a fairly good room. 2) Reliable is good. 3) Responsiveness provided by officers is good. 4) Assurance of the community is satisfied and happy in using health services. 5) Emphaty given by the officers gives a friendly and pleasant impression. As for the constraints: 1) public knowledge about contraception is still low. 2) low level of community education. 3) KB culture is very low.Keywords: services, family planning

PENGARUH KUALITAS PEYANANAN KESEHATAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RSUD PURI HUSADA TEMBILAHAN ÔÇô INDRAGIRI HILIR jurnalmap map; Ervis Pratika; Hadi Susanto; Esa Wahyu Endarti
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 4 No 2 (2021): Jurnal Manajemen dan Administrasi Publik
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

This study aims to describe the effect of the quality of health services on inpatient satisfaction at RSUD Puri Husada Tembilahan. This type of research is explanatory research (explanatory research). Data collection techniques using a questionnaire (questionnaire), Observation (Observation) and Documentation. Determination of the sample of this study uses the incidental sampling method that is taking patients who need services at RSUD Puri Husada Tembilahan. The results of the study using a partial test (t test) found that the independent variables, namely responsiveness, assurance, physical evidence, attention and reliability partially significant effect on the dependent variable, namely patient satisfaction in RSUD Puri Husada Tembilahan, Indragiri Hilir Regency. From the F test results obtained an F count of 19,029 and a significance level of 0,000. Because the significance level is 0,000 <0.05, the hypothesis is accepted. This means that responsiveness, guarantees, physical evidence, attention and reliability together have a significant effect on patient satisfaction at RSUD Puri Husada Tembilahan, Indragiri Hilir Regency.Keywords: satisfaction, responsiveness, guarantee, physical evidence, attention, reliability.

EFEKTIFITAS PROGRAM KELUARGA BERENCANA KONTAP PRIA KECAMATAN KASIMAN KABUPATEN BOJONEGORO jurnalmap map; Heni Indarti; Hadi Susanto; Arini Sulistyowati
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 4 No 2 (2021): Jurnal Manajemen dan Administrasi Publik
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

The purpose of this study was to describe the effectiveness of male contraception family planning programs, supporting and inhibiting factors in Kasiman District, Bojonegoro Regency. This type of research is a qualitative descriptive study. Data collection techniques by observation, interview and documentation. Processing and data analysis using descriptive analysis. The results showed that the Men's Contraception Family Planning Program in Kasiman District, Bojonegoro Regency had been implemented and was quite effective in suppressing the population growth rate. The socialization of the Men's Contraception Family Planning Program has been done well and is quite effective, the socialization media used to introduce the Men's Contraception KB Program uses posters and leaflets as well as cooperation with other parties. The obstacle in the implementation of the Men's Contraception KB Program is people's understanding that the Men's Contraception Family Planning Program can affect sexual relations with their partners.Keywords: effectiveness, family planning, male conting.

IMPLEMENTASI KEBIJAKAN PENGANGKATAN APARATUR SIPIL NEGARA DALAM JABATAN STRUKTURAL DI KABUPATEN INDRAGIRI HILIR PROVINSI RIAU jurnalmap map; Herawati ÔÇÄ; Sri Mulyani; Hadi Susanto
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 4 No 2 (2021): Jurnal Manajemen dan Administrasi Publik
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

This study aims to describe the implementation of the policy of appointing state civil servants in structural positions and the factors that influence them in Indragiri Hilir Regency. This research uses descriptive qualitative research and data collection with in-depth interviews. The process of implementing ASN appointment in Indragiri Hilir Regency there are 5 stages including planning, announcement, registration, selection and appointment. Planning is carried out based on the proposed workforce needs and the slack of officials in the region which are forwarded to each agency. The announcement phase was carried out by the Baperjakat Team after it was discovered that the SKPD needed employees and had been scheduled beforehand. The registration and selection stage for the appointment of the State Civil Apparatus in Indragiri Hilir Regency is the core stage in the appointment process. The final stage in the process of appointing a State Civil Apparatus in a position in Indragiri Hilir Regency is the appointment stage. This stage was carried out after the ASN candidate had carried out the examination and was declared eligible to become a State Civil Apparatus.Keywords: appointment, state civil apparatus

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA PENYULUH KB TERHADAP KUALITAS LAYANAN KADER DI KECAMATAN SUKOSEWU KABUPATEN BOJONEGORO jurnalmap map; Sundari ÔÇÄ; Hadi Susanto; Arini Sulistyowati
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 4 No 2 (2021): Jurnal Manajemen dan Administrasi Publik
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

The purpose of this study was to directly analyze the influence of motivation, competence, and training factors on the performance of family planning counselors. To analyze the influence of indirect factors of competence motivation, training on the performance of family planning counseling through the quality of cadre services. This type of research is explanatory research. This research uses a quantitative research approach. The population of this research is all family planning program cadres in Sukosewu sub-district. Bojonegoro with 116 people. Sampling technique using total sampling so that the sample in this study was 116 people. To do data analysis using path analysis. The results showed that motivation, competence and training directly had a significant effect on the performance of family planning counselors in Sukosewu District, Bojonegoro Regency. Competency motivation has an influence on the performance of family planning counseling through the quality of cadre services. Only training variables that have no influence on the quality of cadre services in Sukosewu District, Bojonegoro Regency through the performance of family planning counseling.Keywords: motivation, competence, training, performance, service quality

PELAYANAN INSTALASI FARMASI POLI RAWAT JALAN TERHADAP INDEKS KEPUASAN PASIEN KLINIK RAWAT INAP UTAMA PEMUDA BOJONEGORO jurnalmap map; Yuli Setiyanto; Hadi Susanto; Arini Sulistyowati
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 4 No 2 (2021): Jurnal Manajemen dan Administrasi Publik
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

The purpose of this study is to describe the level of community satisfaction as a service user based on the Ministry of Education and Culture No. 14 of 2017. Nine elements that are used as indicators of measuring community satisfaction with public service providers are requirements, systems, mechanisms and procedures, completion time, fees / rates, Product specifications for types of services, Competence of implementers, Behavior of implementers, Handling of complaints, Suggestions and input, Services and Infrastructure. This study uses a descriptive method with a quantitative approach, the study population is outpatient poly patients who redeem prescription drugs and meet the sampling criteria in the Pharmacy Installation, sampling techniques using non-probability sampling methods by means of purposive sampling where the determination of the sample with special consideration so that it is suitable to be made sample. Calculation of the Community Satisfaction Index of service units in the Bojonegoro Youth Main Inpatient Clinic obtained a value of 74.49 that falls into the category of service quality C and the performance of the service unit falls into the unsatisfied category.Keywords: health services, community satisfaction index.

KUALITAS DAN KEPUASAN MASYARAKAT TEHADAP PELAYANAN ADMINISTRASI BPJS KANTOR CABANG TUBAN jurnalmap map; Yusdhitira Christiono; Hadi Susanto; Arini Sulistyowati
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 4 No 2 (2021): Jurnal Manajemen dan Administrasi Publik
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

One of the goals of health services is to increase the degree of community life, because with good health will be able to make the community independent and can create prosperity for themselves. Health is a basic human need to live properly and carry out its role in society, so as to obtain prosperity. This study aim to determine and describe the quality of BPJS Health membership service in Tuban Operational Office. The method used is Service Quality (SERVQUAL). The sampling technique is using accidental sampling technique. The result showed that the quality of BPJS Health service in Tuban Operational Office was still not in line with community expectation, because the Q value was calculated base on the service quality formula Ôëñ 1. The value of each dimension was as follows : Tangible dimension 0.928; Reliability dimension 0.923; Responsiveness dimension 0.721; Assurance dimension 0.704; and Empathy dimension 0.872. With an average value of service quality of 0.8296.Keywords : service quality, servqual, BPJS health

Co-Authors Abdi Telaga Abdul Fatah Fanani Abdussalam Bonde Ach Ilyasi Achmad Sopyan, Achmad Achmad, Fitroh Imam Adi Ahmad Putra Adrian, Mochamad Fadhil Afandhi, Ilham Yuniar Agus Nuramal Agus Yulianto Ahmad, Ali Nur Alex Saleh Alexandra Elizabeth Callistha Alfi Syahriani, Nur Ali Djamhuri Alika Khairunnisa Amalia, Rifa Andre Indrawan Andreadie Wicaksono Angger Bagus Prasetiyo Angky Puspawan Ani Rusilowati Anindita Suwondo, Rifka Apri, Mochamad Ari Setiawan ARI SETIAWAN Arini Sulistyowati Aristiani, Erni Armala, Salsabilla Putri Ashfia P, Hafizh Asnawi ÔÇÄ Assagaf, Iman Pradana A Aulia Putri Azkia, Rifan Azwarni ÔÇÄ Bachtiar Wahyu, Marcellinus Bachtiar, Marsellinus Bangsa, Vanessa Bunga Basuki, Akbari Indra Budi Naini Mindyarto, Budi Naini Camalia, Fayeza Codling, Edward A. Dewi , Aura Dian Anggraini Didi Rosiyadi Efriyadi ÔÇÄ Eka Kurnia Asih Pakpahan Eka Kurnia Asih Pakpahan Eko Budiono Endah Tri Ratnawati Eni Sugiarti Ervis Pratika Esa Wahyu Endarti Fara Aryanti Risma Ayu Farras, Muhammad Ammar Fatimah Riswati Fawwaz, M Imam Febrianti, Eka Lia Fianti Fianti, Fianti Ghany Heryana Gusrian Putra Hafizh Pramudya Hamka Hamka Handayani, Try Lisa HANIF SULISTIYO Hanna Wisudawaty Haris Natanael Sutaryo Haris Natanael Sutaryo Hariyanto ÔÇÄ Heni Indarti Herawati ÔÇÄ Herik Mai Arifin Herman Hosnan Hosnan I Nyoman Pasek Nugraha Indy Aurelia Jasmine Iwan Setiawan J Haritz Junaidi ÔÇÄ jurnalmap map Kadek Rihendra Dantes Khumaedi - Klarissa , Rafa Deal Laksono Trisnantoro Lestari , Refinkyana Lewa, Ismira Wahyu Lestari Lina Aryati Lukas ÔÇÄ M. Farand Ilalang Mahrudi Mahrudi Marina Marina Marina Yustiana Lubis Marlina ÔÇÄ Masbin Dahlan Mat Latip Miftakul Janah Mila Fauziyah Misni Hayati S Moh. Faruk Moh. Said Hidayat Muh. Nurul Haq Amaluddin Muhammad Haris Romadloni Syukron Mulyadi, Edih Munif, Azhari Naila Davina Aurelia Nathan Hindarto Ngadirin ÔÇÄ Ningrum, Astri Setia Nourca Anggun Frenanda Nugraha, Vernanda Pratama Prasetya Nuning Nuraini NurÔÇÖafni ÔÇÄ Nurrahman ÔÇÄ Pramudya, Hafizh Pratiwi, Siswanti Purwanto, Shaula Irlandy Ramadhania Putra, Muhammad Satria Putut Marwoto Rachmawati, Sekar Rahadian Arif Rahman Rahmadhani, Anggun Ramadhan, Rafli Rizky Ratna Dewi Rhomansyah , Fitra Hari Ridho Adi Negoro Rizqo, Muhammad Abyan Rulyaimah, Rulyaimah Sahadewo Pintarto, Muhammad Salim, Taufik Ibnu Shakira Dwi Purwandari Sheila Amalia Salma Siahaan, Elisabet Siti Jumaisah Siti Khanafiyah Sri Juni Woro Astuti Sri Mulyani Sri Widaningrum Steinke, Michael Sudaryo Broto Sugianto Sugianto Sujiah Rahayu Ningsih Sulfiana, Enni Sulhadi - Sundari ÔÇÄ Sunyoto Eko Nugroho, Sunyoto Eko Supriyadi Supriyadi Susanti, Meili Susanto, Wawan Susilo Susilo Susyanto, Nanang Sutari , Wiyono Sutari, Wiyono Sutarji ÔÇì Sy. Dewi Marisa Syafwan, Mahdhivan Tarmukan Tarmukan Thyana Avianto Utti Marina Rifanti Uzaedah, Elly Wage Taurusandika Walker, Nicola D Warasman Marbun Whenjaya, Calvin Winarno WINNY ANGGIA CAHYANI Wisnasari, Shila Wiyono wiyono Yogi Prabowo Yueprayuga, Abie Yuki Novia Nasution, Yuki Novia Yuli Setiyanto Yulian Wiji Utami, Yulian Yusdhitira Christiono Yusmarudin ÔÇÄ Yusuf Nugroho Doyo Yekti Zaidatul Rahmayanny Zidan, Muhammad Ijlal

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